Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not what I would like but it seems to be an unchangeable outcomeAs much as I would like to be able to redeem the rebates that were credited to my account, I cannot do so due to the fact my account was deleted Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.-We verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaFor this specific user's account, the user has submitted tampered or otherwise fabricated receipts, in order to earn Ibotta offer credit.Additionally, in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountWe have review your account and your messages to our Support TeamUpon review of your complaint, we were able to find that you live in a state that does NOT allow Ibotta to advertise alcohol rebates within our appPlease refer to this Help Article: [redacted] Unfortunately, we are unable to show this user any alcohol rebates, including the [redacted] rebate, in their Ibotta appWe have reached out to our partners with [redacted] and [redacted] in the ** area in regards to the advertisement that the user sawWe truly apologize for the inconvenience and confusion and will be taking swift action with our partnersAs a courtesy, we have credited the user with a $bonus for their time and attentionPlease let us know if you have any further questionsThank you and have a nice day
Hello, Thank you for the concern regarding your accountThe user created their account on 11/1/Through the duration of the user's account, the user has submitted different receipts that the user purchased for Ibotta credit and then returned the items that the user received Ibotta credit onPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriateUnfortunately, Ibotta takes returns of products that have received Ibotta credit, very seriously and is grounds for deactivationWe are firm in our decision to maintain deactivation of the user's accountWe appreciate the user's cooperation and understandingThank you
Hello, Thank you for the concern regarding your accountWe have experienced several issues with [redacted] submissions and our developers are working to resolve the overall issue this weekFor this instance, we have reviewed your receipts and gave you credit for the missing rebatesYou can now view your Ibotta earnings in the "Withdraw Cash" pageIn the future, be sure to go through our customer service portal and allow hours for an initial response from one of our team membersThe more a user writes in, the further their inquiries are pushed back in our queue because it is viewed as an updateEach time you have an issue, we ask that you write in with the receipt in question attached and someone will be happy to resolve your issue Thank you for your understandingHave a great day
Hello, Thank you for the concern regarding your accountWe are happy to clarify the statements presented to usDuring the Ho Ho Hundred bonus, the user invited individualsTwo of the new users completed the siand redemption processOne new user signed up but has not completed any redemptionsFour of the new users signed up and all shared receipts to claim the Welcome BonusIbotta does not allow users to share receipts no matter which offers are being redeemedTherefore, the referring user is not granted credit for the four sharing receipts user and the one no redemptions userThis user's account was deactivated because the user invited a user, shared a device with the user, and the user was submitting shared receipts once submitted by this userAgain, this is considered fraudulent activity and is grounds for deactivationUpon review of the user's account, the user has receipts that she submitted that were outside of the day time frame and two receipts that were submitted more than once for the same offersThis could explain why the user did not receive bonuses or offer credit as the receipts are too old or have already been submitted by herself or by another userAs a one time courtesy, we educated the user that she is not allowed to share receipts, she is responsible for the quality of the new users that she invites, she has days to submit a valid receipt, and may only submit a receipt once for an offerIf the user have any further questions, please share them here and we will be happy to assistThank you for your cooperation and have a nice day
Hello, Upon further review of your account, we have determined that a substantial amount of rebate credit was earned outside of our Terms of Use Unfortunately, the account will remain suspended indefinitelyHowever, we do see that some of the balance was redeemed in accordance with our Terms of UseBecause of this, we have decided to unlock your account for no more than hours so you may cash out the remaining balanceAfter hours, the account will be permanently shut downDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever please remove all bad history from my account Sincerely, [redacted]
Hello, Thanks for the concern regarding your accountIt appears that your email was accidentally on a blocked email listWe have not removed your email and you should be able to receive a "Reset Password" emailWe apologize for any inconvenience and hope that you can continue to use IbottaHave a great day
Yet, more lies continue to flow from this company of scammersI have NONE of those email addresses and Ibotta only lets you have one device per account, that proves that’s a lieOnce again, they just cannot stand to hive me the money they OWE meThe ONLY account I was using was true one linked to my [redacted] and you could clearly see thatSo, please continue to make up liesEvery person that created an account were real and DIFFERENT PEOPLEI had one account and that’s all I usedEvery referral credit I got, was from really peopleThis company continues to make up thingsIf a lawyer needs to be involved, I have no problem with that! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
Hello [redacted] , Thank you for the concern regarding your accountWe have completed the review of your account and based on our review, we have chosen to keep your multiple accounts deactivatedWe have found that you have created eight accounts as an attempt to exploit our referral program.We have verified that you have attempted to refer more than one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriateDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountOn 2/7/18, the user's account was locked from cashing out due to submitting too many invalid receiptsOn different occasions within the last month, the user has submitted receipts that were already submitted by users that this user referredIbotta does not allow user's to share receipts, no matter what offers are being claimed on the receiptOn occasions since May of 2017, the user has been submitting the same receipt multiple times to gain credit on items that the user has already received credit forA user may earn credit on an item one time and the receipt may not be submitted for the same item againOn 2/12/18, the user was educated about what constitutes a valid receipt and regained full access to her accountWe recommend that the user review Ibotta's Terms of Use as well as visit the Help Center for guidance on allowable receipt submissionsWe appreciate the user's cooperation and understandingThank you
Hello [redacted] , Thank you for the concern regarding your accountWe have looked into your case and it appears that you have had correspondence with our Support Team.As stated in emails with our Support Team, our automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and have restored full access to your account.In the future, we ask that you allow hours for a response to any email sent into our Help CenterThank you for your patience and have a nice day!
Hello, Thank you for the concern regarding your account and the phone number on your account. On 12/4/17, the user wrote the Care Team wanting to update the phone number on his account. The number provided to the Care Team did not match the number on the account. On 12/9/17, the user was able... to provide the correct number linked to the account and the phone verification was reset for the account. Also on 12/9/17, the user was able to link a new number to his account and withdrew his earnings. If the user has any further questions, please direct them to the Care Team. Thank you and happy earning!
Hello, Thank you for the concern regarding your accountsThe user's accounts were deactivated for having more than one earning account, sharing receipts, and fabricating receiptsThe user's main account, which he used the email address to write this complaint, was created in June Since the account creation, the user has sent in many receipts that have been fabricated with the sole intent of repeatedly earning offer credit which has already been receivedFor example, the user will take a picture of the top of a receiptThen, the user will take pictures of a previously submitted receipt for the middle portions of the receipt that have the eligible offer items listedThen, the user will take a picture of the bottom portion of the receipt that is the same as the top portionOn one occasion, the user submitted a top and bottom portion of a receipt with a total of less than $but when the all line items are added up, the total of the receipt equals over $Also, in February 2018, the user created a second account on his same device and continued to earn on both accountsBoth of these accounts share the same user information and users are allowed to have ONE earning accountThe user was then sharing the same receipts between the two accounts on different occasions before both accounts were deactivatedUnfortunately, the team must protect our brands and retailers from fraudulent behavior such as fabricating receipts and sharing receiptsFraudulent behavior displayed by this user prevents Ibotta from maintaining strong relationships with our brands and retailers in order to provide quality and relevant offers to users who follow the rulesWe apologize for the inconvenience and appreciate the user's cooperation and understandingThank you
Hello, Thank you for the concern regarding your accountUpon review of this user's account, there is no activity, no redeemed offers, and has no earnings or lifetime earningsWe were able to investigate that this is one of the user's additional accounts that she created, logged into her device, and claimed as an original referralThe user was deactivated for referring herself in excess of times, sharing receipts, and sharing deviceUnfortunately, we are firm in our decision to keep all of the user's many accounts, including this one, deactivated for violating our Terms of UseWe apologize for the inconvenience and appreciate the user's cooperation and understandingThank you
Hello, As stated previously, we have chosen to permanently deactivate your accountWe have already provided proof that you returned several items associated with Ibotta offers.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, reverse or correct user rewards balances, or take other actions as appropriateDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseAt this time, we will be unable to reactivate your accountThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountOur automated system flagged your account for review based on either user data, shopping behavior, or account audits.It appears the issue is, more than one account was accidentally createdPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We have kept your [redacted] account active and in current standing, removing all others.If you have further questions or concerns, please reply with a screenshot image of the error and we will be happy to further investigate.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountIt appears that you have had extensive correspondence with a member our teamWe have completed the review of your account and based on our review, we have chosen to permanently deactivate your accountWe found that you have a total of accounts linked to your device, which you attempted to refer and receive referral credit for.We have verified that you have attempted to refer more than one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriateDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.In a situation, we would allow for you to withdraw your earnings, but we have a minimum cash out threshold of $and unfortunately, your earnings fall below this thresholdAt this time, your account will remain deactivatedThank you for your cooperation and understanding
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not what I would like but it seems to be an unchangeable outcomeAs much as I would like to be able to redeem the rebates that were credited to my account, I cannot do so due to the fact my account was deleted Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.-We verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaFor this specific user's account, the user has submitted tampered or otherwise fabricated receipts, in order to earn Ibotta offer credit.Additionally, in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountWe have review your account and your messages to our Support TeamUpon review of your complaint, we were able to find that you live in a state that does NOT allow Ibotta to advertise alcohol rebates within our appPlease refer to this Help Article: [redacted] Unfortunately, we are unable to show this user any alcohol rebates, including the [redacted] rebate, in their Ibotta appWe have reached out to our partners with [redacted] and [redacted] in the ** area in regards to the advertisement that the user sawWe truly apologize for the inconvenience and confusion and will be taking swift action with our partnersAs a courtesy, we have credited the user with a $bonus for their time and attentionPlease let us know if you have any further questionsThank you and have a nice day
Hello, Thank you for the concern regarding your accountThe user created their account on 11/1/Through the duration of the user's account, the user has submitted different receipts that the user purchased for Ibotta credit and then returned the items that the user received Ibotta credit onPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriateUnfortunately, Ibotta takes returns of products that have received Ibotta credit, very seriously and is grounds for deactivationWe are firm in our decision to maintain deactivation of the user's accountWe appreciate the user's cooperation and understandingThank you
Hello, Thank you for the concern regarding your accountWe have experienced several issues with [redacted] submissions and our developers are working to resolve the overall issue this weekFor this instance, we have reviewed your receipts and gave you credit for the missing rebatesYou can now view your Ibotta earnings in the "Withdraw Cash" pageIn the future, be sure to go through our customer service portal and allow hours for an initial response from one of our team membersThe more a user writes in, the further their inquiries are pushed back in our queue because it is viewed as an updateEach time you have an issue, we ask that you write in with the receipt in question attached and someone will be happy to resolve your issue Thank you for your understandingHave a great day
Hello, Thank you for the concern regarding your accountWe are happy to clarify the statements presented to usDuring the Ho Ho Hundred bonus, the user invited individualsTwo of the new users completed the siand redemption processOne new user signed up but has not completed any redemptionsFour of the new users signed up and all shared receipts to claim the Welcome BonusIbotta does not allow users to share receipts no matter which offers are being redeemedTherefore, the referring user is not granted credit for the four sharing receipts user and the one no redemptions userThis user's account was deactivated because the user invited a user, shared a device with the user, and the user was submitting shared receipts once submitted by this userAgain, this is considered fraudulent activity and is grounds for deactivationUpon review of the user's account, the user has receipts that she submitted that were outside of the day time frame and two receipts that were submitted more than once for the same offersThis could explain why the user did not receive bonuses or offer credit as the receipts are too old or have already been submitted by herself or by another userAs a one time courtesy, we educated the user that she is not allowed to share receipts, she is responsible for the quality of the new users that she invites, she has days to submit a valid receipt, and may only submit a receipt once for an offerIf the user have any further questions, please share them here and we will be happy to assistThank you for your cooperation and have a nice day
Hello, Upon further review of your account, we have determined that a substantial amount of rebate credit was earned outside of our Terms of Use Unfortunately, the account will remain suspended indefinitelyHowever, we do see that some of the balance was redeemed in accordance with our Terms of UseBecause of this, we have decided to unlock your account for no more than hours so you may cash out the remaining balanceAfter hours, the account will be permanently shut downDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever please remove all bad history from my account Sincerely, [redacted]
Hello, Thanks for the concern regarding your accountIt appears that your email was accidentally on a blocked email listWe have not removed your email and you should be able to receive a "Reset Password" emailWe apologize for any inconvenience and hope that you can continue to use IbottaHave a great day
Yet, more lies continue to flow from this company of scammersI have NONE of those email addresses and Ibotta only lets you have one device per account, that proves that’s a lieOnce again, they just cannot stand to hive me the money they OWE meThe ONLY account I was using was true one linked to my [redacted] and you could clearly see thatSo, please continue to make up liesEvery person that created an account were real and DIFFERENT PEOPLEI had one account and that’s all I usedEvery referral credit I got, was from really peopleThis company continues to make up thingsIf a lawyer needs to be involved, I have no problem with that! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
Hello [redacted] , Thank you for the concern regarding your accountWe have completed the review of your account and based on our review, we have chosen to keep your multiple accounts deactivatedWe have found that you have created eight accounts as an attempt to exploit our referral program.We have verified that you have attempted to refer more than one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriateDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountOn 2/7/18, the user's account was locked from cashing out due to submitting too many invalid receiptsOn different occasions within the last month, the user has submitted receipts that were already submitted by users that this user referredIbotta does not allow user's to share receipts, no matter what offers are being claimed on the receiptOn occasions since May of 2017, the user has been submitting the same receipt multiple times to gain credit on items that the user has already received credit forA user may earn credit on an item one time and the receipt may not be submitted for the same item againOn 2/12/18, the user was educated about what constitutes a valid receipt and regained full access to her accountWe recommend that the user review Ibotta's Terms of Use as well as visit the Help Center for guidance on allowable receipt submissionsWe appreciate the user's cooperation and understandingThank you
Hello [redacted] , Thank you for the concern regarding your accountWe have looked into your case and it appears that you have had correspondence with our Support Team.As stated in emails with our Support Team, our automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and have restored full access to your account.In the future, we ask that you allow hours for a response to any email sent into our Help CenterThank you for your patience and have a nice day!
Hello, Thank you for the concern regarding your account and the phone number on your account. On 12/4/17, the user wrote the Care Team wanting to update the phone number on his account. The number provided to the Care Team did not match the number on the account. On 12/9/17, the user was able... to provide the correct number linked to the account and the phone verification was reset for the account. Also on 12/9/17, the user was able to link a new number to his account and withdrew his earnings. If the user has any further questions, please direct them to the Care Team. Thank you and happy earning!
Hello, Thank you for the concern regarding your accountsThe user's accounts were deactivated for having more than one earning account, sharing receipts, and fabricating receiptsThe user's main account, which he used the email address to write this complaint, was created in June Since the account creation, the user has sent in many receipts that have been fabricated with the sole intent of repeatedly earning offer credit which has already been receivedFor example, the user will take a picture of the top of a receiptThen, the user will take pictures of a previously submitted receipt for the middle portions of the receipt that have the eligible offer items listedThen, the user will take a picture of the bottom portion of the receipt that is the same as the top portionOn one occasion, the user submitted a top and bottom portion of a receipt with a total of less than $but when the all line items are added up, the total of the receipt equals over $Also, in February 2018, the user created a second account on his same device and continued to earn on both accountsBoth of these accounts share the same user information and users are allowed to have ONE earning accountThe user was then sharing the same receipts between the two accounts on different occasions before both accounts were deactivatedUnfortunately, the team must protect our brands and retailers from fraudulent behavior such as fabricating receipts and sharing receiptsFraudulent behavior displayed by this user prevents Ibotta from maintaining strong relationships with our brands and retailers in order to provide quality and relevant offers to users who follow the rulesWe apologize for the inconvenience and appreciate the user's cooperation and understandingThank you
Hello, Thank you for the concern regarding your accountUpon review of this user's account, there is no activity, no redeemed offers, and has no earnings or lifetime earningsWe were able to investigate that this is one of the user's additional accounts that she created, logged into her device, and claimed as an original referralThe user was deactivated for referring herself in excess of times, sharing receipts, and sharing deviceUnfortunately, we are firm in our decision to keep all of the user's many accounts, including this one, deactivated for violating our Terms of UseWe apologize for the inconvenience and appreciate the user's cooperation and understandingThank you
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
Hello, As stated previously, we have chosen to permanently deactivate your accountWe have already provided proof that you returned several items associated with Ibotta offers.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, reverse or correct user rewards balances, or take other actions as appropriateDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseAt this time, we will be unable to reactivate your accountThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountOur automated system flagged your account for review based on either user data, shopping behavior, or account audits.It appears the issue is, more than one account was accidentally createdPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We have kept your [redacted] account active and in current standing, removing all others.If you have further questions or concerns, please reply with a screenshot image of the error and we will be happy to further investigate.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountIt appears that you have had extensive correspondence with a member our teamWe have completed the review of your account and based on our review, we have chosen to permanently deactivate your accountWe found that you have a total of accounts linked to your device, which you attempted to refer and receive referral credit for.We have verified that you have attempted to refer more than one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriateDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.In a situation, we would allow for you to withdraw your earnings, but we have a minimum cash out threshold of $and unfortunately, your earnings fall below this thresholdAt this time, your account will remain deactivatedThank you for your cooperation and understanding