Complaint: [redacted] I am rejecting this response because:The [redacted] store Customer Service had determined that there was a receipt printer error which had cut off the initial part of the receipt What was missing was the store logo and store information They were the ones that taped that part onto the part of the receipt I was given at the register I had them print out a journal report from their computer in back which helped to verify that all of the purchased items were on the receipt I can provide that journal report if Ibotta would like it for verification of that receiptI never attempted to fraudulently submit this or any rebate submission Please advise if this is acceptable.As for previous rebate submissions that they had PROCESSED PRIOR to the receipt above (that had forced the deactivation) and DID include the correct and required purchases, Ibotta overreached and reversed those credits totaling over $ I had earned those rebates from items I did purchase and can prove that they are accurate I have a hard time believing that they had the proper standing to go back and reverse rebates that were previously APPROVED I request that I be able to speak with a Ibotta customer service representative to work out those details because it is nearly impossible to do so clearly and effectively via email I can be reached at ###-###-#### after PM Eastern Time on weekdays or anytime on weekends.Again, I have never attempted to fraudulently submit any rebate submissions and find that the process Ibotta has makes it difficult to defend from a customer standpoint where they take action presuming guilt without any easy way for the customer to respond or defend themselves effectively Recommend temporary suspensions with amounts/transactions in question held in "escrow", so to speak, until a more customer friendly appeal process is able to take place This will foster a better relationship and loyalty between company and customer Sincerely, [redacted]
Hello, Thank you for your replyAs stated in our previous response, the accounts created are sharing various points of information which signal that these are not actual accounts of new users to IbottaWe have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriateWe appreciate your cooperation and understandingThank you
Hello, Thank you for the concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the reply regarding your complaintUnfortunately, we are firm in our decision to maintain deactivation on the user's accountOn many different occasions the user is omitting information from the receipt in an attempt to appear as the original purchaser of the receiptHowever, information found on the receipts does not match any information posted by the userTherefore, we believe that these purchases were not actually made by this user, but were made by other people who are completely unaware that this user is submitted their receiptsAgain, we are firm in our decision to maintain deactivation and appreciate the user's cooperationThank you
Hello,Thank you for the concern regarding your accountWhen accessing retailer galleries that require a loyalty card to be linked prior to purchase, an automatic in-app notification appears alerting the user to link their card and unlock their rebates prior to purchaseThis is the notification that you are requesting prior to a user making a purchaseWe will be sure to let our teams know that sometimes users do not read this message and to make it more clearThank you so much for the feedback regarding this message.Upon review of your outstanding ticket, our team responded back to you regarding how to link a [redacted] card to your accountOur team also requested pictures of your recent purchase's receipt so that we can offer a credit of your first purchaseAs of 5/22/17, we have not received a response from you allowing us to review or credit your purchaseWe suggest responding to the Support Team who can assist you.Please let our Team know if you have more questions as wellThank you and have a nice day
Hello, Thank you for the concern regarding your [redacted] gift cardWe contacted the gift card provider and were notified that the gift card was redeemed on 11/22/in Wichita, KS.The gift card was used in full resulting in a zero balance on the gift cardWe reviewed the user's account and were also able to find the receipt that the user used the gift card onIt is a [redacted] purchase on 11/22/and the user submitted the receipt for an Any Item offer on the same dayWe can see on the receipt the payment information of the gift card that the user used on her purchaseIn order to view past receipts, please tap the Activity Bell on the Home Screen, tap the receipt from [redacted] , and tap the question mark (?) in the top left to view an image of the receiptWe hope that this clears up the questions for the user but are available for further inquiriesThank you and have a great day
Complaint: [redacted] I am rejecting this response because:I am rejecting this response because: There was no mention of fraudulent activity on my account until I attempted to withdraw my fundsRemember that this all started when they stated I had created accounts when they mistook my account and my brother's account as being the same personOnce they found out they were mistaken, they sought out a new reason not to issue my fundsMy shopping behavior was no different than the previous times I made withdraws from my Ibotta account with the only exception that this time my account had a larger amount to withdrawI live and work in a business district and frequently shop before work, during my lunch hour, after work, and various times during my days offSince I started my Ibbota account I have redeemed offers at over different businessesIt seems that I would have been allowed to keep accruing funds as much as I wanted and Ibotta would not have had a problem with that but in the end they had no intention of paying me because they had no interest in locking or deactivating my account until I asked to withdraw my fundsIn the meantime they will keep the funds I earned and I'm sure they will not reimburse the manufacturers of these earned funds that they are denying meAs I stated before, being a manager that works at one of the location that is listed on the Ibotta I ask they carefully reconsider their actionsI will have no problem forwarding this list of communications to the manufacturers that use Ibotta and ask that they please consider switching to the [redacted] that provides much more honest customer service Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did want to add however that I had contacted and received multiple emails from Ibotta on trying to resolve my issueI tried all of their recommendationsI am an office manager and part of my job has components of IT type situationsSo it is not like I am totally ignorant in these matters I still believe the company needs to be looked intoMost customers will not go to the lengths that I have to get their money Sincerely, [redacted] ***
Hi there,Thank you for bringing this to our attentionThis user's account has been deactivated due to submitting tampered receipts that have been altered to resemble a receipt of supported retailer.Unfortunately, this is a violation of our Terms of Use stating, Section 10.1, users may not submit to Ibotta purchase information that is false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem Offers with Ibotta; and ,Section 10.6, users may not attempt to obscure the date on a receipt, such as by purposefully uploading a receipt without any date shown or without any clearly legible date shown.At this time, this user's account has been suspended indefinitelyIf the user has any further question, please let them know that they can contact [redacted] .Thank you and have a great day!
Complaint: [redacted] I am rejecting this response because:i was not credited my 2% for my $purchaseI was not told about this rebate issue or I would never have made separate purchasesWho would screw themselves out of that kind of money? I can know from now on if that's how you want to look at it but you didn't educate me and allow the rebate this timeYou also went in and took out $from my account putting me in a negativeYou are a pretty horrible company to refuse to credit me properly and take money out of my account on top of thatThis is fraud and I feel as if you just stole money from meI would have purchased this item at Walmart not [redacted] if it were not for the rebateI also would have used ebates if I knew I couldn't use IbottaThe qr code shouldn't come up and scan if it's not supposed to be scannedIf it scans, which it did, you should credit the appropriate amountThis is horribly abusive to a consumer who has been a loyal and it is unfairFeeling quite screwed over Sincerely, [redacted] ***
Hi there, Thank you for bringing this to our attention and we apologize for the delay in response.It seems as though this user was deactivated due to fraudulent activity off submitting receipts from purchases not of their ownOur Fraud Prevention Team was able to verify that the last four receipts submitted were from different transactions due to the purchase information available on the receipts.At this time, our Fraud Prevention Team has elected to keep this user's account, however we are allowing this user to withdraw their funds within the next hours.If the user has any other questions or concerns, please have them contact the team member assigned to their original caseThank you!
Hello, Thank you for the concern regarding your account and the phone number that you wish to link to our accountThe Ibotta Care Team has reviewed your inquiry and found that our team mistakenly shared incorrect informationOne of our managers will be reaching out to the user shortly to resolve the user's concernWe ask that the user correspond with the Ibotta Care Manager when she receives the email We appreciate the opportunity to resolve your inquiry and apologize for the inconvenience and any frustrationThank you and have a nice day
Hello, Thank you for the concern regarding your accountOn 11/13/17, the user created a new account on a deviceUpon creating an account with Ibotta and continuing to use the service, the user automatically agrees to abide by the publicly stated Terms of UseOn 11/25/17, within a span of minutes, three additional accounts were created on the same device as the main userPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile deviceOver a span of days, the user attempted to resubmit the same Walmart receipts up to times for each receiptThe user submitted the receipts subsequent times for the same offers that she had already received credit for plus additional offers that were not present on the receiptYou will only receive credit for each item once, up to the allotted amount of redemptions per rebateIf the rebate reappears in your gallery, it must be purchased again on another shopping tripOn 11/and 11/28, the user submitted two different Walmart receipts that were then shared with referrals that she was sharing her device withSharing receipts across multiple accounts is a violation of our Terms of Use, regardless of the rebates being verifiedUnfortunately, due to the multiple violations, we are firm in our decision to keep this account deactivatedWe apologize for the inconvenience and appreciate the user's understandingThank you
Hello, Thank you for the concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your accountWe verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely.Upon review of the receipt, it appears that the user altered the receipt by editing product names, product prices, date and time, and/or information on the receipt that is not actually true.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountUnfortunately, we are firm in our decision to maintain the account's deactivationUpon review of the user's account, the user is cutting receipt items from previous receipts, taping different receipts together, and then scanning and reprinting the receiptIt is apparent to Ibotta that the user is attempting to defraud by Ibotta by tampering with her receiptsPer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAlso, the user is inviting new users to Ibotta that either share the same device, payment information, and style of tampered receiptsAdditionally, receipts were shared between several accountsIt is the referring user's responsibility to ensure that new users to Ibotta abide by Ibotta's TermsTherefore, we believe that the user did not actually invite new users but is creating accounts in order to fraud Ibotta and earn referral bonusesPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile deviceWe are firm in our decision to maintain account deactivation for this account and the referred fraudulent accountsWe appreciate the user's understanding and cooperationThank you and have a nice day
I am rejecting this response because: Again, the same exact non-sense of a response that I have been getting all along from Ibotta, I'm copy/pasting your response and answering each ridiculous claim accordingly:YOUR NOTE: "These accounts have been deactivated due to suspicious network activityThere has been a multitude of accounts created via referrals that are not legitimate due to the sharing of the same receipts, purchasing information and or activity." MY RESPONSE: AGAIN, FOR THE 4TH TIME, NO RECEIPT HAS BEEN SHARED, EVERY RECEIPT SHOULD HAVE A identification CODE/NUMBER THAT WOULD PROVE NOTHING HAS BEEN SHARED, YOU ARE FULL OF LIES, IF NOT, PROVE YOUR CLAIM, SHOW THE RECEIPTS!!!! .....YOU KEEP LYING AND MAKE CLAIMS TO SCAM PEOPLE!!YOUR NOTE: "This activity does not reflect the activity of actual individual users using the app."MY RESPONSE: THIS DOES NOT MAKE ANY SENSEIF THIS DOES NOT REFLECT THE ACTIVITY OF ACTUAL INDIVIDUAL, THEN WHY ARE YOU TAKING ACTION ON THE INDIVIDUALYOU MAKE ABSOLUTE ZERO SENSE.YOUR NOTE: "Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device."MY RESPONSE: AGAIN, THIS IS A CLAIM WITH NO PROOF, SHOW PROOF IF YOU'RE NOT LYINGCOMPLETE NON-SENSENAME THE PEOPLE I INVITEDMY CIRCLE HAS PEOPLE (MYSELF, MY TWO BROTHERS AND MY BROTHERS WIFE)SHOW PROOF TO YOUR LIES AND CLAIMSYOU ARE A BUNCH OF SCAMMER AND FRAUD ARTISTS!!I'M NOT GOING TO LET THIS SLIDE EASILY AS YOU ARE CONTINUING TO SCAM PEOPLE IN THOUSANDS AND RUNNING A FRAUDULENT BUSINESSI ASK THAT YOU SHOW PROOF TO YOUR UNREASONABLE CLAIMS AND ACCUSATIONSPLUS, YOU NEED TO MAKE ALL YOUR RULE/REGULATION CLEAR TO THE PUBLICYOU CANT SHUT DOWN AN ACCOUNT BASED ON SOME FINE-DETAILS IN YOUR TERMS/CONDITIONSYOU ARE A GROUP OF SCAM ARTISTSSincerely, [redacted]
I am rejecting this response because: again, I did not commit fraudIbotta claims that I created a receipt when in it is from the [redacted] car side to go services, I do not feel that it is right for ibotta to close my account due to their lack of knowledge of a company's receipt formatI would like my account reopened and my rebates processedThank you Sincerely, [redacted] ***
Hello, Thank you for the concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountOur teams have let us know that access to your account has been restored and you have cashed out the available funds within your accountPlease let us know if you have any further questionsThanks and have a nice day
Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ Thank you for bringing this to our attentionWe have reviewed this case, and it appears that the user has been deactivated for a violation of our Terms of UseOur Fraud Prevention team was able to find three accounts with identical personal information and similar email addressTheir decision was to keep the user's account lockedPer our Terms of Use: Limitations on User AccountsA user may not create more than one (1) Ibotta account Because our Terms of Use were breached, we are unable to reverse our decision to keep this user's account locked Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept that responseI want an apologyI only have one accountThey obviously did not even check which Revdex.com case they were replying toI would like to know what (3) accounts they are talking aboutI have one email linked to this account and my facebook account tooHow is it even possible to have attained as many rebates as I have, dividing it between accounts? That is a lieAnd my account was unlocked and I received and email from your company that I passed [redacted] fraud auditHow is it possible to pass [redacted] my account is legitimate? Per your notes, you said it was your decision to keep the user's account lockedIbotta is in fact not replying about my accountCheck your notes ibottaThis has to do with account [redacted] @gmail.com Here is my email: "Hello ***, I am writing to you from Ibotta's Fraud Prevention TeamWe have completed the review of your account and have removed any suspensionsThank you for your patience and cooperation in resolving this issue" Final Business Response / [redacted] (4000, 12, 2015/08/11) */ Our support team has completed our review of the user's account and have confirmed no fraudulent activity has occurredWe have reached out to the user via email and have unlocked the desired accountThey are now able to use the app and cash out their earnings successfully Final Consumer Response / [redacted] (2000, 14, 2015/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am mediocrely satisfiedI will open another compliant should Ibotta decide to target my account without justificationIt's too easy to do things legitimately and honestlyPlease do not think the worst of your app users
Complaint: [redacted] I am rejecting this response because:The [redacted] store Customer Service had determined that there was a receipt printer error which had cut off the initial part of the receipt What was missing was the store logo and store information They were the ones that taped that part onto the part of the receipt I was given at the register I had them print out a journal report from their computer in back which helped to verify that all of the purchased items were on the receipt I can provide that journal report if Ibotta would like it for verification of that receiptI never attempted to fraudulently submit this or any rebate submission Please advise if this is acceptable.As for previous rebate submissions that they had PROCESSED PRIOR to the receipt above (that had forced the deactivation) and DID include the correct and required purchases, Ibotta overreached and reversed those credits totaling over $ I had earned those rebates from items I did purchase and can prove that they are accurate I have a hard time believing that they had the proper standing to go back and reverse rebates that were previously APPROVED I request that I be able to speak with a Ibotta customer service representative to work out those details because it is nearly impossible to do so clearly and effectively via email I can be reached at ###-###-#### after PM Eastern Time on weekdays or anytime on weekends.Again, I have never attempted to fraudulently submit any rebate submissions and find that the process Ibotta has makes it difficult to defend from a customer standpoint where they take action presuming guilt without any easy way for the customer to respond or defend themselves effectively Recommend temporary suspensions with amounts/transactions in question held in "escrow", so to speak, until a more customer friendly appeal process is able to take place This will foster a better relationship and loyalty between company and customer Sincerely, [redacted]
Hello, Thank you for your replyAs stated in our previous response, the accounts created are sharing various points of information which signal that these are not actual accounts of new users to IbottaWe have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriateWe appreciate your cooperation and understandingThank you
Hello, Thank you for the concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the reply regarding your complaintUnfortunately, we are firm in our decision to maintain deactivation on the user's accountOn many different occasions the user is omitting information from the receipt in an attempt to appear as the original purchaser of the receiptHowever, information found on the receipts does not match any information posted by the userTherefore, we believe that these purchases were not actually made by this user, but were made by other people who are completely unaware that this user is submitted their receiptsAgain, we are firm in our decision to maintain deactivation and appreciate the user's cooperationThank you
Hello,Thank you for the concern regarding your accountWhen accessing retailer galleries that require a loyalty card to be linked prior to purchase, an automatic in-app notification appears alerting the user to link their card and unlock their rebates prior to purchaseThis is the notification that you are requesting prior to a user making a purchaseWe will be sure to let our teams know that sometimes users do not read this message and to make it more clearThank you so much for the feedback regarding this message.Upon review of your outstanding ticket, our team responded back to you regarding how to link a [redacted] card to your accountOur team also requested pictures of your recent purchase's receipt so that we can offer a credit of your first purchaseAs of 5/22/17, we have not received a response from you allowing us to review or credit your purchaseWe suggest responding to the Support Team who can assist you.Please let our Team know if you have more questions as wellThank you and have a nice day
Hello, Thank you for the concern regarding your [redacted] gift cardWe contacted the gift card provider and were notified that the gift card was redeemed on 11/22/in Wichita, KS.The gift card was used in full resulting in a zero balance on the gift cardWe reviewed the user's account and were also able to find the receipt that the user used the gift card onIt is a [redacted] purchase on 11/22/and the user submitted the receipt for an Any Item offer on the same dayWe can see on the receipt the payment information of the gift card that the user used on her purchaseIn order to view past receipts, please tap the Activity Bell on the Home Screen, tap the receipt from [redacted] , and tap the question mark (?) in the top left to view an image of the receiptWe hope that this clears up the questions for the user but are available for further inquiriesThank you and have a great day
Complaint: [redacted] I am rejecting this response because:I am rejecting this response because: There was no mention of fraudulent activity on my account until I attempted to withdraw my fundsRemember that this all started when they stated I had created accounts when they mistook my account and my brother's account as being the same personOnce they found out they were mistaken, they sought out a new reason not to issue my fundsMy shopping behavior was no different than the previous times I made withdraws from my Ibotta account with the only exception that this time my account had a larger amount to withdrawI live and work in a business district and frequently shop before work, during my lunch hour, after work, and various times during my days offSince I started my Ibbota account I have redeemed offers at over different businessesIt seems that I would have been allowed to keep accruing funds as much as I wanted and Ibotta would not have had a problem with that but in the end they had no intention of paying me because they had no interest in locking or deactivating my account until I asked to withdraw my fundsIn the meantime they will keep the funds I earned and I'm sure they will not reimburse the manufacturers of these earned funds that they are denying meAs I stated before, being a manager that works at one of the location that is listed on the Ibotta I ask they carefully reconsider their actionsI will have no problem forwarding this list of communications to the manufacturers that use Ibotta and ask that they please consider switching to the [redacted] that provides much more honest customer service Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did want to add however that I had contacted and received multiple emails from Ibotta on trying to resolve my issueI tried all of their recommendationsI am an office manager and part of my job has components of IT type situationsSo it is not like I am totally ignorant in these matters I still believe the company needs to be looked intoMost customers will not go to the lengths that I have to get their money Sincerely, [redacted] ***
Hi there,Thank you for bringing this to our attentionThis user's account has been deactivated due to submitting tampered receipts that have been altered to resemble a receipt of supported retailer.Unfortunately, this is a violation of our Terms of Use stating, Section 10.1, users may not submit to Ibotta purchase information that is false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem Offers with Ibotta; and ,Section 10.6, users may not attempt to obscure the date on a receipt, such as by purposefully uploading a receipt without any date shown or without any clearly legible date shown.At this time, this user's account has been suspended indefinitelyIf the user has any further question, please let them know that they can contact [redacted] .Thank you and have a great day!
Complaint: [redacted] I am rejecting this response because:i was not credited my 2% for my $purchaseI was not told about this rebate issue or I would never have made separate purchasesWho would screw themselves out of that kind of money? I can know from now on if that's how you want to look at it but you didn't educate me and allow the rebate this timeYou also went in and took out $from my account putting me in a negativeYou are a pretty horrible company to refuse to credit me properly and take money out of my account on top of thatThis is fraud and I feel as if you just stole money from meI would have purchased this item at Walmart not [redacted] if it were not for the rebateI also would have used ebates if I knew I couldn't use IbottaThe qr code shouldn't come up and scan if it's not supposed to be scannedIf it scans, which it did, you should credit the appropriate amountThis is horribly abusive to a consumer who has been a loyal and it is unfairFeeling quite screwed over Sincerely, [redacted] ***
Hi there, Thank you for bringing this to our attention and we apologize for the delay in response.It seems as though this user was deactivated due to fraudulent activity off submitting receipts from purchases not of their ownOur Fraud Prevention Team was able to verify that the last four receipts submitted were from different transactions due to the purchase information available on the receipts.At this time, our Fraud Prevention Team has elected to keep this user's account, however we are allowing this user to withdraw their funds within the next hours.If the user has any other questions or concerns, please have them contact the team member assigned to their original caseThank you!
Hello, Thank you for the concern regarding your account and the phone number that you wish to link to our accountThe Ibotta Care Team has reviewed your inquiry and found that our team mistakenly shared incorrect informationOne of our managers will be reaching out to the user shortly to resolve the user's concernWe ask that the user correspond with the Ibotta Care Manager when she receives the email We appreciate the opportunity to resolve your inquiry and apologize for the inconvenience and any frustrationThank you and have a nice day
Hello, Thank you for the concern regarding your accountOn 11/13/17, the user created a new account on a deviceUpon creating an account with Ibotta and continuing to use the service, the user automatically agrees to abide by the publicly stated Terms of UseOn 11/25/17, within a span of minutes, three additional accounts were created on the same device as the main userPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile deviceOver a span of days, the user attempted to resubmit the same Walmart receipts up to times for each receiptThe user submitted the receipts subsequent times for the same offers that she had already received credit for plus additional offers that were not present on the receiptYou will only receive credit for each item once, up to the allotted amount of redemptions per rebateIf the rebate reappears in your gallery, it must be purchased again on another shopping tripOn 11/and 11/28, the user submitted two different Walmart receipts that were then shared with referrals that she was sharing her device withSharing receipts across multiple accounts is a violation of our Terms of Use, regardless of the rebates being verifiedUnfortunately, due to the multiple violations, we are firm in our decision to keep this account deactivatedWe apologize for the inconvenience and appreciate the user's understandingThank you
Hello, Thank you for the concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your accountWe verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely.Upon review of the receipt, it appears that the user altered the receipt by editing product names, product prices, date and time, and/or information on the receipt that is not actually true.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountUnfortunately, we are firm in our decision to maintain the account's deactivationUpon review of the user's account, the user is cutting receipt items from previous receipts, taping different receipts together, and then scanning and reprinting the receiptIt is apparent to Ibotta that the user is attempting to defraud by Ibotta by tampering with her receiptsPer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAlso, the user is inviting new users to Ibotta that either share the same device, payment information, and style of tampered receiptsAdditionally, receipts were shared between several accountsIt is the referring user's responsibility to ensure that new users to Ibotta abide by Ibotta's TermsTherefore, we believe that the user did not actually invite new users but is creating accounts in order to fraud Ibotta and earn referral bonusesPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile deviceWe are firm in our decision to maintain account deactivation for this account and the referred fraudulent accountsWe appreciate the user's understanding and cooperationThank you and have a nice day
I am rejecting this response because: Again, the same exact non-sense of a response that I have been getting all along from Ibotta, I'm copy/pasting your response and answering each ridiculous claim accordingly:YOUR NOTE: "These accounts have been deactivated due to suspicious network activityThere has been a multitude of accounts created via referrals that are not legitimate due to the sharing of the same receipts, purchasing information and or activity." MY RESPONSE: AGAIN, FOR THE 4TH TIME, NO RECEIPT HAS BEEN SHARED, EVERY RECEIPT SHOULD HAVE A identification CODE/NUMBER THAT WOULD PROVE NOTHING HAS BEEN SHARED, YOU ARE FULL OF LIES, IF NOT, PROVE YOUR CLAIM, SHOW THE RECEIPTS!!!! .....YOU KEEP LYING AND MAKE CLAIMS TO SCAM PEOPLE!!YOUR NOTE: "This activity does not reflect the activity of actual individual users using the app."MY RESPONSE: THIS DOES NOT MAKE ANY SENSEIF THIS DOES NOT REFLECT THE ACTIVITY OF ACTUAL INDIVIDUAL, THEN WHY ARE YOU TAKING ACTION ON THE INDIVIDUALYOU MAKE ABSOLUTE ZERO SENSE.YOUR NOTE: "Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device."MY RESPONSE: AGAIN, THIS IS A CLAIM WITH NO PROOF, SHOW PROOF IF YOU'RE NOT LYINGCOMPLETE NON-SENSENAME THE PEOPLE I INVITEDMY CIRCLE HAS PEOPLE (MYSELF, MY TWO BROTHERS AND MY BROTHERS WIFE)SHOW PROOF TO YOUR LIES AND CLAIMSYOU ARE A BUNCH OF SCAMMER AND FRAUD ARTISTS!!I'M NOT GOING TO LET THIS SLIDE EASILY AS YOU ARE CONTINUING TO SCAM PEOPLE IN THOUSANDS AND RUNNING A FRAUDULENT BUSINESSI ASK THAT YOU SHOW PROOF TO YOUR UNREASONABLE CLAIMS AND ACCUSATIONSPLUS, YOU NEED TO MAKE ALL YOUR RULE/REGULATION CLEAR TO THE PUBLICYOU CANT SHUT DOWN AN ACCOUNT BASED ON SOME FINE-DETAILS IN YOUR TERMS/CONDITIONSYOU ARE A GROUP OF SCAM ARTISTSSincerely, [redacted]
I am rejecting this response because: again, I did not commit fraudIbotta claims that I created a receipt when in it is from the [redacted] car side to go services, I do not feel that it is right for ibotta to close my account due to their lack of knowledge of a company's receipt formatI would like my account reopened and my rebates processedThank you Sincerely, [redacted] ***
Hello, Thank you for the concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountOur teams have let us know that access to your account has been restored and you have cashed out the available funds within your accountPlease let us know if you have any further questionsThanks and have a nice day
Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ Thank you for bringing this to our attentionWe have reviewed this case, and it appears that the user has been deactivated for a violation of our Terms of UseOur Fraud Prevention team was able to find three accounts with identical personal information and similar email addressTheir decision was to keep the user's account lockedPer our Terms of Use: Limitations on User AccountsA user may not create more than one (1) Ibotta account Because our Terms of Use were breached, we are unable to reverse our decision to keep this user's account locked Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept that responseI want an apologyI only have one accountThey obviously did not even check which Revdex.com case they were replying toI would like to know what (3) accounts they are talking aboutI have one email linked to this account and my facebook account tooHow is it even possible to have attained as many rebates as I have, dividing it between accounts? That is a lieAnd my account was unlocked and I received and email from your company that I passed [redacted] fraud auditHow is it possible to pass [redacted] my account is legitimate? Per your notes, you said it was your decision to keep the user's account lockedIbotta is in fact not replying about my accountCheck your notes ibottaThis has to do with account [redacted] @gmail.com Here is my email: "Hello ***, I am writing to you from Ibotta's Fraud Prevention TeamWe have completed the review of your account and have removed any suspensionsThank you for your patience and cooperation in resolving this issue" Final Business Response / [redacted] (4000, 12, 2015/08/11) */ Our support team has completed our review of the user's account and have confirmed no fraudulent activity has occurredWe have reached out to the user via email and have unlocked the desired accountThey are now able to use the app and cash out their earnings successfully Final Consumer Response / [redacted] (2000, 14, 2015/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am mediocrely satisfiedI will open another compliant should Ibotta decide to target my account without justificationIt's too easy to do things legitimately and honestlyPlease do not think the worst of your app users