Initial Business Response / [redacted] (1000, 8, 2015/08/07) */ Thank you for bringing this to our attentionWe have reviewed the case and the inquiry we made to our our brand partnerIt appears that the issue was that the redemption link was used, but after the link was clicked another action was made to switch the commission to another affiliateThis means that Ibotta never received credit for the purchase because it was made through another affiliates information Most likely, this was due to a toolbar or plug in from another savings affiliateThis also could be due to using another affiliate's link or by navigating away from the brand's page and then navigating back Because the transaction was referred by another affiliate, we aren't able to credit for the rebateIf the user has any questions or concerns, our Support Team would be happy to assist in any way that they can Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) To my knowledge, this is not the caseI do not have any other plugin or toolbar, or other affiliate link, or made any attempts of navigation away from the website's specific itemEverything was performed within the TigerDirect's website! Also, there is nowhere in your instructions or TOS are these precise steps of instruction are disclosed I followed your instructions to the "T", clicking on the email referral button, finding my product item on the TigerDirect website, and checking outI am not the first person with the problem as others who purchased over $have had redemption issues with you: Ibotta posted over multiple forumsAll the forum members have run into a dead end contacting your help representatives as I haveIf this is too difficult or potentially too erroneous of a method to claiming a rebate for your customers perhaps you should either stop this or consider another methodDO NOT put the burden of responsibility onto your customers if your protocols are questionable and shut down communication with themThis is my fisrt Revdex.com case and do not wish to pursue in this fashionHowever in communication with the forum bembers, all have had the same experience without extra time/effort to pursue this matter Please understand your customer's standpoint and understand there are errors in your methods of this rebate redemptionPlease do not give your client's an appearance of an "easy" rebate, have the knowledge of potential flaws in your system, and then ultimately put the burden of responsibility upon them when failure occurs! Your customers are aware and watching Final Business Response / [redacted] (4000, 12, 2015/08/24) */ Thank you for your responseWe've confirmed with our affiliate that the transaction was referred by another serviceAs a courtesy, we have credited the user's account for the rebateIf the user has any other questions, our Support Team would be happy to assist them
Hello, Thank you for responding with the correct email address on the accountThe user has provided our team with TWO phone numbers to verify against her accounts and both phone numbers are incorrectLinking and verifying a phone number on a user's account can only be completed on the user's sideOur team has provided information about the number, such as the date that it was linked to the account (11/10/2015), and the user was not able to provide any additional phone numbers to checkIt is our stance that the user does not remember the phone number linked to her account, which cannot be changed by any member of the Ibotta Team without first verifyingWe suggest that the user contact friends and family for a possible number that she may have used to link to her account years agoUnfortunately, because the user cannot verify the number on her account, we cannot make any changes to her accountWe apologize for the inconvenience and would be happy to try any variety of phone numbers that the user will provideThanks and have a nice day
Hi there,Thank you for bringing this to our attentionIt seems as though this users account has been deactivated due to creating multiple accounts and using them to receive referral creditThe emails associated with these accounts are: [redacted] Please note that in our Terms of Use, Section 10.3, exploit or attempt to exploit Ibotta’s referral bonus program by inviting yourself to join Ibotta using another account or invite others who share the same mobile device, in an effort to earn referral bonuses or credit(s).This user's account will remain suspended until further review by our Fraud Prevention TeamIf the user has any questions, please have them contact [redacted] Thank you and have a great day!
Initial Business Response / [redacted] (1000, 6, 2015/08/21) */ Thank you for bringing this to our attentionWe have reviewed the user's case with our Fraud Prevention TeamIt appears that the user has different accounts in use on their devicePer our Terms of Use: Section 11: Limitations on User AccountsA user may not create more than one (1) Ibotta accountEach unique mobile device may not be associated with more than two (2) user accountsUsers who attempt to associate an excessive number of mobile devices with a single user account may be deemed to have violated these Terms of Use to the extent they are deemed by Ibotta to have abused the Service Because our Terms state that each device can only be associated with accounts, our Fraud Prevention Team requested that the user either sign in on a new device or request that her family members sign in on their own deviceOnce the accounts in question are associated with their own devices, the user's account can be reactivatedOur Fraud Prevention team inquired about which account they should reactivateWe ask that the user respond to our Team so that they can reactivate the account in questionThey can be reached by replying to the original message, or by writing to [redacted] Initial Consumer Rebuttal / [redacted] (4200, 12, 2015/11/19) */ I had an account [redacted] with ibottathey shut my account downfor review saying it had been accessed from too many devices I had an account [redacted] with ibottathey shut my account down saying it had been accessed from too many devicesMy daughter uses her cell phone and a computer to do my ibotta stuff I feel they need to reinstate my account, send me my money I earnedor send the money and just the account down completely and heck with them I earned the rebate money honestly and did no wrongI didn't know you only could use devices on one phonewhat about a public computer ? that limited too Final Consumer Response / [redacted] (4200, 17, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I see they unlocked the accounts, but I do not see any money in them from where I had earned beforeWas that deleted ? i'll have to try and access it from a cell phone instead of a computer Final Business Response / [redacted] (4000, 19, 2015/12/22) */ Thank you for bringing this to our attentionThis user's account is active and ready for use If they are having trouble accessing their account and earnings, please have the user contact our support team at [redacted] so we may further assist them As stated by our Fraud Prevention Team, this user will need a unique mobile smartphone device in order to use the app effectively
Hello, Thank you for the concern regarding your accountWe have shared an image of all eligible earnings, payments, referrals, and general account activity for the user's accountThe yellow highlighted payment is the $referral credit in questionOn the right hand side is the current total in the user's accountWe believe that the user did not receive a notification in their Activity Stream which caused the user to determine that she did not receive the creditHowever, the user did receive the credit and we have sent our Technical Team information regarding the bug that the user experiencedWe apologize for the confusion that the user must have feltAs of 12/1/3/17, the user has not responded to additional requests for further information and we must assume that the user's inquiry has been resolvedHowever, if the user has any further questions, please relay them here and we will be happy to helpThank you and happy earning!
Hello, Thank you for the concern regarding your accountThe user's account was automatically deactivated for multiple accounts sharing a devicePer the Ibotta Terms of Use, Section 11, each unique mobile device may not be associated with more than two (2) user accountsAs a one-time courtesy, we have educated the user about this section of our Terms with the knowledge that future infractions will result in permanent deactivation and we have reactivated the user's account (completed on 12/8/17)The user withdrew their earnings on 12/8/If the user has any further questions, please direct them to the Care Team for assistanceThank you and have a nice day
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] *
Hello, Thank you for the concern regarding your accountWe verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseIbotta is grateful for the choice our users make every day to use our appWhen outlying users violate our Terms of Use, this jeopardizes our relationships with Brands and Retailers, potentially preventing us from continuing to provide high quality rebates and bonuses to the majority of our usersImproperly receiving credit is taken very seriously by our teams and an account can be flagged and reviewedWe will always conduct a review in a timely manner and answer questions relevant to the accountAlthough not every account will receive a review, we strive to provide a positive experience for all users aligned with our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountWe have reviewed your account and all past correspondence with our Support TeamAfter review of your account, we have chosen to offer a one-time courtesy reactivationUpon review of your account, our team verified that an item was selected for rebate credit, but the item was not present on the receiptPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchasedPer your correspondence with our team, we do see that an incorrect receipt may have been submitted to IbottaWe have now reinstated access to your Ibotta account with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your accountWe truly apologize for the inconvenience that this has caused and please let our team know if we can assist your further.Thank you for your cooperation and understanding
Initial Business Response / [redacted] (1000, 5, 2015/07/25) */ Thank you for bringing this to our attentionWe have reviewed our case with the user, and it appears that the issue was that our emails were not reaching the user's inboxThere was a problem with our emails reaching the service provider, which has been resolved since this case was made Our Support team was able to reach out to the user after fixing the issueThe user was able to confirm their email address and has successfully cashed outIf the user has any other questions or concerns, our Support Team can be reached directly through [redacted] @ibotta.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ibotta was very quick in resolving this matterIn fact, the situation was rectified the same day I submitted to Revdex.com so they probably had not even received the notice from Revdex.com and resolved it on their ownI am completely satisfied and wish I had waited just a couple of more hours before submitting this matter to Revdex.comThankful for the great service they provide
Complaint: [redacted] I am rejecting this response because:I am super confused I submitted the receipt and the products that I purchased I have continued to ask for visual or image verification on what they are explaining to me Regardless...I still would have some of the IBOTTA gift cards availableto me I understand keeping the account deactivated, but am still inquiring about the gift cards I was supposed to receive I purchased items, scanned the items that were purchased and submitted the necessary receipts I am still unclear on what the problem is I had purchased all of the necessary projects an submitted information Where do you see that I did not make the actual purchase? If needed, I can contact the credit card company for verification or the stores directly If I recall, it was mainly made at Target stores I continue to ask for verification...they are not able to give me visual documentation that I am inquiring Confused why I have not been able to get the proper rebates that I have earned Hello, Thank you for the concern regarding your accountUpon review of the user's account, we are firm in our decision to keep the account deactivatedOn multiple occasions, the user would submit a receipt through the app for more offers than are actually present on the receiptThis did not just happen one time, but in excess of timesAfter the first submission was submitted, the user would then submit the SAME receipt for additional offers that were not present on the receipt at allThis also happened in excess of timesTherefore, it is Ibotta's understanding that the user is intentionally attempting to fraud Ibotta by submitting receipts to redeem offers that were not actually purchased or retainedPer Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your understanding and cooperation Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountWe have reviewed your account and it appears that four accounts exist with similar informationVia our customer service platform, you have received an email from our Account Review Team requesting more informationAt this time, please continue corresponding with our team via emailThank you for your patience and understanding
I am rejecting this response because:It is the same reply over and over againI'm not sure how these replies are being sent through; however, these responses are being transferred through The Revdex.comAlso, to the Revdex.com, ibotta will only keep repeating themselves Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountOn 12/28/17, the user's account was deactivated for tampering receiptsThe receipt in question was in reference to a [redacted] [redacted] receipt that was submitted before the *** *** receiptHowever, *** *** receipts take up to hours to process, therefore, the [redacted] purchases were recorded after the user's account was deactivated for tampering a receiptPlease review the receipt image included in which the user cut out and taped a portion of another receipt onto a new receipt in order to obtain Ibotta creditThis type of action is considered fraudulent and is against Ibotta's Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta.We appreciate the user's cooperation and understandingThank you
Hello, Thank you for the concern regarding your accountUpon review of your account, we are firm in our decision to keep your account deactivatedUpon review of the user's account, the user's account shows multiple purchases at the liquor storeHowever, in conflict with what the user is stating, the items that are being purchased would not need to be on separate receipts for any reason that would prevent the user from obtaining a bonusThe shopping behavior is also not consistent throughout the user's account with the other retailers that the user is purchasing atTherefore, we believe that these purchases were not made by this user, but by other people or not being purchased at allPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that userWe apologize for the inconvenience and appreciate the user's cooperation and understandingThank you
Hello, Thank you for your reply regarding your accountIbotta has a forgiveness policy for new and existing users that make singles mistakes with their accountAs previously stated, out of the user's last submitted receipts, were in direct violation of Ibotta's Terms of UseTherefore, we believe the user was intentionally completing this actions for the sole purpose of improperly earning Ibotta rebatesWe are firm in our decision to maintain deactivation of this accountWe apologize for the inconvenience and appreciate your understandingHave a nice day
Hello, Thank you for the concern regarding your accountWe verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriateAs a courtesy, our team has contacted you and allowed a hour cash out of your remaining earningsAfter that point, your account will be permanently deactivatedPlease respond to our Support Team if you have further questionsThank you for your cooperation and understanding
Complaint: [redacted] I am rejecting this response because:i am family of six people that goes to the corner convenience store a few times a dayI never had a problem until they updated their appI submitted three or so any receipt when they were deniedIt wasn't even the same dayI did nothing wrong and really like the app, my total amount of rebates is less than$totalThis is ridiculous and unfairI want my account reactivatedThey were very rude and unhelpful Sincerely, [redacted] ***
When I transferred $20(the minimum allotted) on January 11th, I had a balance left in my accountFurthermore, AFTER I withdrew the $20, I submitted a receipt from [redacted] in which I received $in credits, plus I hit bonuses, in the amount of $1, and another in the amount of $I’ve attached a screenshot showing the transaction of the $20, as well as where it says that I earned $from [redacted] Even if I hadn’t had a previous account balance, and I hadnt earned the bonuses, my account would still be $ Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/08/07) */ Thank you for bringing this to our attentionWe have reviewed the case and the inquiry we made to our our brand partnerIt appears that the issue was that the redemption link was used, but after the link was clicked another action was made to switch the commission to another affiliateThis means that Ibotta never received credit for the purchase because it was made through another affiliates information Most likely, this was due to a toolbar or plug in from another savings affiliateThis also could be due to using another affiliate's link or by navigating away from the brand's page and then navigating back Because the transaction was referred by another affiliate, we aren't able to credit for the rebateIf the user has any questions or concerns, our Support Team would be happy to assist in any way that they can Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) To my knowledge, this is not the caseI do not have any other plugin or toolbar, or other affiliate link, or made any attempts of navigation away from the website's specific itemEverything was performed within the TigerDirect's website! Also, there is nowhere in your instructions or TOS are these precise steps of instruction are disclosed I followed your instructions to the "T", clicking on the email referral button, finding my product item on the TigerDirect website, and checking outI am not the first person with the problem as others who purchased over $have had redemption issues with you: Ibotta posted over multiple forumsAll the forum members have run into a dead end contacting your help representatives as I haveIf this is too difficult or potentially too erroneous of a method to claiming a rebate for your customers perhaps you should either stop this or consider another methodDO NOT put the burden of responsibility onto your customers if your protocols are questionable and shut down communication with themThis is my fisrt Revdex.com case and do not wish to pursue in this fashionHowever in communication with the forum bembers, all have had the same experience without extra time/effort to pursue this matter Please understand your customer's standpoint and understand there are errors in your methods of this rebate redemptionPlease do not give your client's an appearance of an "easy" rebate, have the knowledge of potential flaws in your system, and then ultimately put the burden of responsibility upon them when failure occurs! Your customers are aware and watching Final Business Response / [redacted] (4000, 12, 2015/08/24) */ Thank you for your responseWe've confirmed with our affiliate that the transaction was referred by another serviceAs a courtesy, we have credited the user's account for the rebateIf the user has any other questions, our Support Team would be happy to assist them
Hello, Thank you for responding with the correct email address on the accountThe user has provided our team with TWO phone numbers to verify against her accounts and both phone numbers are incorrectLinking and verifying a phone number on a user's account can only be completed on the user's sideOur team has provided information about the number, such as the date that it was linked to the account (11/10/2015), and the user was not able to provide any additional phone numbers to checkIt is our stance that the user does not remember the phone number linked to her account, which cannot be changed by any member of the Ibotta Team without first verifyingWe suggest that the user contact friends and family for a possible number that she may have used to link to her account years agoUnfortunately, because the user cannot verify the number on her account, we cannot make any changes to her accountWe apologize for the inconvenience and would be happy to try any variety of phone numbers that the user will provideThanks and have a nice day
Hi there,Thank you for bringing this to our attentionIt seems as though this users account has been deactivated due to creating multiple accounts and using them to receive referral creditThe emails associated with these accounts are: [redacted] Please note that in our Terms of Use, Section 10.3, exploit or attempt to exploit Ibotta’s referral bonus program by inviting yourself to join Ibotta using another account or invite others who share the same mobile device, in an effort to earn referral bonuses or credit(s).This user's account will remain suspended until further review by our Fraud Prevention TeamIf the user has any questions, please have them contact [redacted] Thank you and have a great day!
Initial Business Response / [redacted] (1000, 6, 2015/08/21) */ Thank you for bringing this to our attentionWe have reviewed the user's case with our Fraud Prevention TeamIt appears that the user has different accounts in use on their devicePer our Terms of Use: Section 11: Limitations on User AccountsA user may not create more than one (1) Ibotta accountEach unique mobile device may not be associated with more than two (2) user accountsUsers who attempt to associate an excessive number of mobile devices with a single user account may be deemed to have violated these Terms of Use to the extent they are deemed by Ibotta to have abused the Service Because our Terms state that each device can only be associated with accounts, our Fraud Prevention Team requested that the user either sign in on a new device or request that her family members sign in on their own deviceOnce the accounts in question are associated with their own devices, the user's account can be reactivatedOur Fraud Prevention team inquired about which account they should reactivateWe ask that the user respond to our Team so that they can reactivate the account in questionThey can be reached by replying to the original message, or by writing to [redacted] Initial Consumer Rebuttal / [redacted] (4200, 12, 2015/11/19) */ I had an account [redacted] with ibottathey shut my account downfor review saying it had been accessed from too many devices I had an account [redacted] with ibottathey shut my account down saying it had been accessed from too many devicesMy daughter uses her cell phone and a computer to do my ibotta stuff I feel they need to reinstate my account, send me my money I earnedor send the money and just the account down completely and heck with them I earned the rebate money honestly and did no wrongI didn't know you only could use devices on one phonewhat about a public computer ? that limited too Final Consumer Response / [redacted] (4200, 17, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I see they unlocked the accounts, but I do not see any money in them from where I had earned beforeWas that deleted ? i'll have to try and access it from a cell phone instead of a computer Final Business Response / [redacted] (4000, 19, 2015/12/22) */ Thank you for bringing this to our attentionThis user's account is active and ready for use If they are having trouble accessing their account and earnings, please have the user contact our support team at [redacted] so we may further assist them As stated by our Fraud Prevention Team, this user will need a unique mobile smartphone device in order to use the app effectively
Final Consumer Response / [redacted] (2000, 7, 2015/11/10) */
Hello, Thank you for the concern regarding your accountWe have shared an image of all eligible earnings, payments, referrals, and general account activity for the user's accountThe yellow highlighted payment is the $referral credit in questionOn the right hand side is the current total in the user's accountWe believe that the user did not receive a notification in their Activity Stream which caused the user to determine that she did not receive the creditHowever, the user did receive the credit and we have sent our Technical Team information regarding the bug that the user experiencedWe apologize for the confusion that the user must have feltAs of 12/1/3/17, the user has not responded to additional requests for further information and we must assume that the user's inquiry has been resolvedHowever, if the user has any further questions, please relay them here and we will be happy to helpThank you and happy earning!
Hello, Thank you for the concern regarding your accountThe user's account was automatically deactivated for multiple accounts sharing a devicePer the Ibotta Terms of Use, Section 11, each unique mobile device may not be associated with more than two (2) user accountsAs a one-time courtesy, we have educated the user about this section of our Terms with the knowledge that future infractions will result in permanent deactivation and we have reactivated the user's account (completed on 12/8/17)The user withdrew their earnings on 12/8/If the user has any further questions, please direct them to the Care Team for assistanceThank you and have a nice day
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] *
Hello, Thank you for the concern regarding your accountWe verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseIbotta is grateful for the choice our users make every day to use our appWhen outlying users violate our Terms of Use, this jeopardizes our relationships with Brands and Retailers, potentially preventing us from continuing to provide high quality rebates and bonuses to the majority of our usersImproperly receiving credit is taken very seriously by our teams and an account can be flagged and reviewedWe will always conduct a review in a timely manner and answer questions relevant to the accountAlthough not every account will receive a review, we strive to provide a positive experience for all users aligned with our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountWe have reviewed your account and all past correspondence with our Support TeamAfter review of your account, we have chosen to offer a one-time courtesy reactivationUpon review of your account, our team verified that an item was selected for rebate credit, but the item was not present on the receiptPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchasedPer your correspondence with our team, we do see that an incorrect receipt may have been submitted to IbottaWe have now reinstated access to your Ibotta account with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your accountWe truly apologize for the inconvenience that this has caused and please let our team know if we can assist your further.Thank you for your cooperation and understanding
Initial Business Response / [redacted] (1000, 5, 2015/07/25) */ Thank you for bringing this to our attentionWe have reviewed our case with the user, and it appears that the issue was that our emails were not reaching the user's inboxThere was a problem with our emails reaching the service provider, which has been resolved since this case was made Our Support team was able to reach out to the user after fixing the issueThe user was able to confirm their email address and has successfully cashed outIf the user has any other questions or concerns, our Support Team can be reached directly through [redacted] @ibotta.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ibotta was very quick in resolving this matterIn fact, the situation was rectified the same day I submitted to Revdex.com so they probably had not even received the notice from Revdex.com and resolved it on their ownI am completely satisfied and wish I had waited just a couple of more hours before submitting this matter to Revdex.comThankful for the great service they provide
Complaint: [redacted] I am rejecting this response because:I am super confused I submitted the receipt and the products that I purchased I have continued to ask for visual or image verification on what they are explaining to me Regardless...I still would have some of the IBOTTA gift cards availableto me I understand keeping the account deactivated, but am still inquiring about the gift cards I was supposed to receive I purchased items, scanned the items that were purchased and submitted the necessary receipts I am still unclear on what the problem is I had purchased all of the necessary projects an submitted information Where do you see that I did not make the actual purchase? If needed, I can contact the credit card company for verification or the stores directly If I recall, it was mainly made at Target stores I continue to ask for verification...they are not able to give me visual documentation that I am inquiring Confused why I have not been able to get the proper rebates that I have earned Hello, Thank you for the concern regarding your accountUpon review of the user's account, we are firm in our decision to keep the account deactivatedOn multiple occasions, the user would submit a receipt through the app for more offers than are actually present on the receiptThis did not just happen one time, but in excess of timesAfter the first submission was submitted, the user would then submit the SAME receipt for additional offers that were not present on the receipt at allThis also happened in excess of timesTherefore, it is Ibotta's understanding that the user is intentionally attempting to fraud Ibotta by submitting receipts to redeem offers that were not actually purchased or retainedPer Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your understanding and cooperation Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountWe have reviewed your account and it appears that four accounts exist with similar informationVia our customer service platform, you have received an email from our Account Review Team requesting more informationAt this time, please continue corresponding with our team via emailThank you for your patience and understanding
I am rejecting this response because:It is the same reply over and over againI'm not sure how these replies are being sent through; however, these responses are being transferred through The Revdex.comAlso, to the Revdex.com, ibotta will only keep repeating themselves Sincerely, [redacted]
Hello, Thank you for the concern regarding your accountOn 12/28/17, the user's account was deactivated for tampering receiptsThe receipt in question was in reference to a [redacted] [redacted] receipt that was submitted before the *** *** receiptHowever, *** *** receipts take up to hours to process, therefore, the [redacted] purchases were recorded after the user's account was deactivated for tampering a receiptPlease review the receipt image included in which the user cut out and taped a portion of another receipt onto a new receipt in order to obtain Ibotta creditThis type of action is considered fraudulent and is against Ibotta's Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta.We appreciate the user's cooperation and understandingThank you
Hello, Thank you for the concern regarding your accountUpon review of your account, we are firm in our decision to keep your account deactivatedUpon review of the user's account, the user's account shows multiple purchases at the liquor storeHowever, in conflict with what the user is stating, the items that are being purchased would not need to be on separate receipts for any reason that would prevent the user from obtaining a bonusThe shopping behavior is also not consistent throughout the user's account with the other retailers that the user is purchasing atTherefore, we believe that these purchases were not made by this user, but by other people or not being purchased at allPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that userWe apologize for the inconvenience and appreciate the user's cooperation and understandingThank you
Hello, Thank you for your reply regarding your accountIbotta has a forgiveness policy for new and existing users that make singles mistakes with their accountAs previously stated, out of the user's last submitted receipts, were in direct violation of Ibotta's Terms of UseTherefore, we believe the user was intentionally completing this actions for the sole purpose of improperly earning Ibotta rebatesWe are firm in our decision to maintain deactivation of this accountWe apologize for the inconvenience and appreciate your understandingHave a nice day
Hello, Thank you for the concern regarding your accountWe verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriateAs a courtesy, our team has contacted you and allowed a hour cash out of your remaining earningsAfter that point, your account will be permanently deactivatedPlease respond to our Support Team if you have further questionsThank you for your cooperation and understanding
Complaint: [redacted] I am rejecting this response because:i am family of six people that goes to the corner convenience store a few times a dayI never had a problem until they updated their appI submitted three or so any receipt when they were deniedIt wasn't even the same dayI did nothing wrong and really like the app, my total amount of rebates is less than$totalThis is ridiculous and unfairI want my account reactivatedThey were very rude and unhelpful Sincerely, [redacted] ***
When I transferred $20(the minimum allotted) on January 11th, I had a balance left in my accountFurthermore, AFTER I withdrew the $20, I submitted a receipt from [redacted] in which I received $in credits, plus I hit bonuses, in the amount of $1, and another in the amount of $I’ve attached a screenshot showing the transaction of the $20, as well as where it says that I earned $from [redacted] Even if I hadn’t had a previous account balance, and I hadnt earned the bonuses, my account would still be $ Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]