Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] *** There are not other numbers to provide because those are the only two numbers I have had over the last fifteen years what do you not understand If you were a truthful business you would not have over complaints with the Revdex.com If you cannot run your business in a faithful way and stop robbing people of the money by trying to cover yourselves by stating the same lines over and over that your trying to protect the customer get out of the business and let another company who is truthful and honest do itI submitted everything honestly gave my information truthfully and all you do is not is come up with nonsense so you do not have to pay out
Initial Business Response / [redacted] (1000, 6, 2016/01/05) */ Thank you for bringing this to our attentionWe apologize for the confusion with this particular situationIt seem as though this user tried to redeem a rebate that was meant to be redeemed only onceThe offer should disappear from the gallery after the initial purchasing through the online link However, for this offer did stay active in their gallery, which made the user believe that the offer was available for another redemption, which in fact, their first purchase had not been processed yetThe user ended up making an extra purchase For this confusion, we have gone ahead and credited their accountWe have also reached through their initial case that we have on file Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Finally, after a month of back and forth and a Revdex.com complaint, they honored what they offer!!! The offer in question, was in fact used using their referral link, accepted, and showed under "pending" credits The next day, the offer became available for redemption again (Notification pop up: "THE SPEND $AT (RETAIL) REBATE IS BACK IN YOUR GALLERY") and because of this, I was able to redeem it as a new offer(Screenshot of this exact notification page provided to the company 4x) For the record, this is not user error and would be a technical glitch as it should not become available until the pending time frame (59days) is upSince "redeemable only once" is supposedly a policy, the company should fix their app to correspond with their policyThat alone would prevent this sort of issue from occurring for any usersPlease note, the app store is full of reviews of users having the same issue IF the company continues to allow the offer to pop back up right after it's been redeemed, users will definitely take advantage of the offer, especially for retailers they shop with frequently Lastly, it really shouldn't take this much time and energy for any current users as well as prospect users to actually get some sort of support from the company who created the product
Thank you for bringing this to our attentionIt seems as though this user was not credited for their receipt submission, due to the fact that the receipt was dated outside of the one (1) week submission period Unfortunately we are unable to credit this user for their receipt submissions due to our Terms of Use, stating that a receipt cannot be submitted one (1) week past the purchase date on the receipt If the user would like to provide further feedback or information, please have them contact [redacted] @ibotta.comThank you!
Hello, Thank you for the concern regarding your accountThe Care Team has reviewed your case and sincerely apologizes for the frustating experience you have had with our Care teamThe user's account was credited your account $for the 10% cash back on Postmates offer on 11/7/You should see this reflected in your account balanceAgain, we apologize for the inconvenience you have experiencedPlease do not hesitate to reach out to us if you have any further questions or concerns.Thank you for supporting Ibotta as we develop and refine our serviceHave a great day!
Hello, Thank you for the concern regarding your accountWe have taken a look into your account and into any past correspondencesIt doesn't appear that our Support Team has any previous knowledge of this persistent issueWe have gone ahead and contacted you through our Customer Service portal via emailPlease look out for an email by the end of the day asking for more information regarding this matter and continue corresponding via emailThank you for your patience and understandingHave a nice day!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI apparently failed to read the fine details well enough to know if my purchase qualified for the rebateThank you for your time and I apologize for the complaint Sincerely, [redacted] ***
Hello, Thank you for your messageWe see, from the user's account, that the last date that the user was able to log into their account was 3/21/We have been in consistent communication with the user regarding her account and have requested multiple screenshots, various troubleshooting, and workarounds for the issue that the user is experiencingThe user's replies are that the password is not working but we need more information from the userWe have copied specific troubleshooting from our message first sent to the user on 3/29/and 4/2/The user's replies to the following message were "...My password is not working..." and "...please manually transfer my funds." Unfortunately, Ibotta does not manually transfer funds for users due to security concerns"Thanks for your note and I am happy to help youCan you please clarify each issue so that I can try to provide specific assistance? You last stated: "When I try to link my [redacted] account to withdraw the money I earned, I am asked by the Ibotta to enter my Ibotta password.So when I enter my Ibotta password I get an error message that says : 'oops inncorrect password'" - Have you been able to reset and save your password? How long after resetting your password are you attempting to link your [redacted] account?"Password not working." - What does this mean? What error are you receiving? How long are you trying to log in after resetting your password?"Password reset not working." - Are you receiving the link in your email? Are you being redirected to the wrong screen? What error are you receiving?"Login on desktop not working." - What error are you receiving? Are you resetting the password on the desktop or just trying to log in?Within your account I can see that you have been resetting the password and everything is being savedSo I'm unsure of where the errors that you are experiencing areIf you can also provide screenshots, that would be greatI truly apologize for the trouble and appreciate your patienceThanks!" We would appreciate the user's assistance in clarifying her response to each of the questions listed aboveThis will help us pinpoint where she is in the process so that we can assist her furtherThank you so much and we look forward to your reply through your Open ticket in our help center or here with the Revdex.com
Hello [redacted] , Thank you for the concern regarding your accountWe were unable to find any previous correspondences with our Support Team via email Due to the sharing of private information, we have sent you a message via email through our standard Support CenterPlease respond through this platform so that we can look into your issue furtherThank you for your patience and understandingHave a nice day!
Complaint: [redacted] I am rejecting this response because:As I mentioned I spoke with [redacted] they said that my account is connected and that they have reached out to ibottaSo Everything that they claim they need in order to resolve this issue has been providedThey just don't want to provide the credit and are refusing to tell me who else [redacted] can reach out to since the first person they reached out to did not communicate the issue Sincerely, [redacted] ***
Hello, Thank you for the concern regarding your accountWe have manually reset the device verification on your accountPlease log out and back into the app, after that you should be able to verify your new phone numberIf you have additional questions please let us knowIn the future, be sure to allow hours for a response from any email sent in to our teamThanks again and have a nice day!
Complaint: [redacted] I am rejecting this response because:The account was tampered with for the last timeIf Ibotta had followed there own procedure with allowing me a 24-hour cash withdraw from the start, they wouldn't have taken out any moneyWhich they shouldn't have because they didn't even follow their own "policy and procedures"And on that final note, ALL of my receipts were valid along with all the items that were purchasedI even offered to email every single one to the company for PROOF of the rebates which they did not acknowledge Sincerely, [redacted] ***
Hello, Thank you for the concern regarding your accountOur automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and restored full access to your account on 10/17/17.Thank you for your patience and have a great day!
Hello, Thank you for bringing this to our attention and for attaching screenshotsAs a one-time courtesy, we have credited you for this product In the future in order to receive any Ibotta rebate from [redacted] ***, you will need to unlock the offer and scan your Ibotta app at checkoutThank you for your patienceHave a nice day!
Hello, Thank you for your further explanationWe apologize for any confusion, but after further review, we have determined to shut down your account and several accounts created in associationThese accounts have been deactivated due to suspicious network activityThere has been a multitude of accounts created via referrals that are not legitimate due to the sharing of the same receipts, purchasing information and or activityThis activity does not reflect the activity of actual individual users using the appPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.At this time, we will be unable to reactivate these accountsDue to the nature of our business, we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activity.Thank you for your cooperation and understanding
Hello,Thank you for the concern regarding your accountWe apologize for the confusion, but after a re-evaluation of your accounts, we have determined to keep your original account and the other accounts created deactivated.We verified that more than one account was created using your information Specifically, we can see three accounts that share similar informationWe can also see that you have earned on multiple accountsPer Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We have also verified that you have attempted to refer more than one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriateDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseAgain, we apologize for the confusion, but we will be unable to reactivate any of your multiple accounts at this timeThank you for your cooperation and understanding
(The consumer indicated he/she DID NOT accept the response from the business.) My desired resolution was not met(Besides my request to close my account)
Hello, Thanks for the concern regarding your accountThe user was credited for the single missing offer on 10/10/However, the user did not complete the bonus and was not credited for the bonusThanks and have a great day
Hi there, Thank you for bringing this to our attention and we apologizes for the delayed responseIt seems as though this user was deactivated due to submitting tampered receipts in order to receive creditOur team was able to verify that receipts submitted through this user's account, violate Ibotta's Terms of UseHowever, we are able to reactivate their account, with the understanding that these submissions with subsideA Support Team member has reached out to this user for further instructionPlease let us know if you have any further questions Thank you and have a great day!
Complaint: [redacted] I am rejecting this response because:I would like to require proof of multiple accounts being opened with similar informationMy father and I share the same name, but I have a suffix of "II"This is the only reason I can see why my account was deletedPlease be as specific as possible because these vague responses do not do much as far as an explanation goesAs far as the receipt, I had previously explained that in a support ticket I opened with you (below)This was due to an error and both receipts are shown in the attached imagePlease refer to your records and see the below for my original support ticket: " [redacted] Jun 15, 16:MDTHello,My account was unfairly deactivatedI had invited my family members to join ibottaIn order to show them, I bought [redacted] Chocolate barsHowever, one family member made the honest mistake and took a picture of the wrong receiptBecause there is no way that we knew of to cancel it, we hoped that your system would catch itInstead, we get both of our accounts banned without so much of a warning.Please see the attached image of the two valid receiptsThey are very similar and easy to mistake for the other, but the date on the bottom is differentPlease reconsider and reinstate our accountsThis was supposed to be a way for our family to save money and instead, an honest mistake turned into a deactivation.Thank you Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/08/21) */ Thank you for bringing this matter to our attentionWe have reviewed the case fullyIt appears that our Fraud Prevention team completed their review and reactivated the user's accountThe user has successfully cashed out their fundsIf they have any further questions or concerns, our Support Team can be reached through [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] *** There are not other numbers to provide because those are the only two numbers I have had over the last fifteen years what do you not understand If you were a truthful business you would not have over complaints with the Revdex.com If you cannot run your business in a faithful way and stop robbing people of the money by trying to cover yourselves by stating the same lines over and over that your trying to protect the customer get out of the business and let another company who is truthful and honest do itI submitted everything honestly gave my information truthfully and all you do is not is come up with nonsense so you do not have to pay out
Initial Business Response / [redacted] (1000, 6, 2016/01/05) */ Thank you for bringing this to our attentionWe apologize for the confusion with this particular situationIt seem as though this user tried to redeem a rebate that was meant to be redeemed only onceThe offer should disappear from the gallery after the initial purchasing through the online link However, for this offer did stay active in their gallery, which made the user believe that the offer was available for another redemption, which in fact, their first purchase had not been processed yetThe user ended up making an extra purchase For this confusion, we have gone ahead and credited their accountWe have also reached through their initial case that we have on file Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Finally, after a month of back and forth and a Revdex.com complaint, they honored what they offer!!! The offer in question, was in fact used using their referral link, accepted, and showed under "pending" credits The next day, the offer became available for redemption again (Notification pop up: "THE SPEND $AT (RETAIL) REBATE IS BACK IN YOUR GALLERY") and because of this, I was able to redeem it as a new offer(Screenshot of this exact notification page provided to the company 4x) For the record, this is not user error and would be a technical glitch as it should not become available until the pending time frame (59days) is upSince "redeemable only once" is supposedly a policy, the company should fix their app to correspond with their policyThat alone would prevent this sort of issue from occurring for any usersPlease note, the app store is full of reviews of users having the same issue IF the company continues to allow the offer to pop back up right after it's been redeemed, users will definitely take advantage of the offer, especially for retailers they shop with frequently Lastly, it really shouldn't take this much time and energy for any current users as well as prospect users to actually get some sort of support from the company who created the product
Thank you for bringing this to our attentionIt seems as though this user was not credited for their receipt submission, due to the fact that the receipt was dated outside of the one (1) week submission period Unfortunately we are unable to credit this user for their receipt submissions due to our Terms of Use, stating that a receipt cannot be submitted one (1) week past the purchase date on the receipt If the user would like to provide further feedback or information, please have them contact [redacted] @ibotta.comThank you!
Hello, Thank you for the concern regarding your accountThe Care Team has reviewed your case and sincerely apologizes for the frustating experience you have had with our Care teamThe user's account was credited your account $for the 10% cash back on Postmates offer on 11/7/You should see this reflected in your account balanceAgain, we apologize for the inconvenience you have experiencedPlease do not hesitate to reach out to us if you have any further questions or concerns.Thank you for supporting Ibotta as we develop and refine our serviceHave a great day!
Hello, Thank you for the concern regarding your accountWe have taken a look into your account and into any past correspondencesIt doesn't appear that our Support Team has any previous knowledge of this persistent issueWe have gone ahead and contacted you through our Customer Service portal via emailPlease look out for an email by the end of the day asking for more information regarding this matter and continue corresponding via emailThank you for your patience and understandingHave a nice day!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI apparently failed to read the fine details well enough to know if my purchase qualified for the rebateThank you for your time and I apologize for the complaint Sincerely, [redacted] ***
Hello, Thank you for your messageWe see, from the user's account, that the last date that the user was able to log into their account was 3/21/We have been in consistent communication with the user regarding her account and have requested multiple screenshots, various troubleshooting, and workarounds for the issue that the user is experiencingThe user's replies are that the password is not working but we need more information from the userWe have copied specific troubleshooting from our message first sent to the user on 3/29/and 4/2/The user's replies to the following message were "...My password is not working..." and "...please manually transfer my funds." Unfortunately, Ibotta does not manually transfer funds for users due to security concerns"Thanks for your note and I am happy to help youCan you please clarify each issue so that I can try to provide specific assistance? You last stated: "When I try to link my [redacted] account to withdraw the money I earned, I am asked by the Ibotta to enter my Ibotta password.So when I enter my Ibotta password I get an error message that says : 'oops inncorrect password'" - Have you been able to reset and save your password? How long after resetting your password are you attempting to link your [redacted] account?"Password not working." - What does this mean? What error are you receiving? How long are you trying to log in after resetting your password?"Password reset not working." - Are you receiving the link in your email? Are you being redirected to the wrong screen? What error are you receiving?"Login on desktop not working." - What error are you receiving? Are you resetting the password on the desktop or just trying to log in?Within your account I can see that you have been resetting the password and everything is being savedSo I'm unsure of where the errors that you are experiencing areIf you can also provide screenshots, that would be greatI truly apologize for the trouble and appreciate your patienceThanks!" We would appreciate the user's assistance in clarifying her response to each of the questions listed aboveThis will help us pinpoint where she is in the process so that we can assist her furtherThank you so much and we look forward to your reply through your Open ticket in our help center or here with the Revdex.com
Hello [redacted] , Thank you for the concern regarding your accountWe were unable to find any previous correspondences with our Support Team via email Due to the sharing of private information, we have sent you a message via email through our standard Support CenterPlease respond through this platform so that we can look into your issue furtherThank you for your patience and understandingHave a nice day!
Complaint: [redacted] I am rejecting this response because:As I mentioned I spoke with [redacted] they said that my account is connected and that they have reached out to ibottaSo Everything that they claim they need in order to resolve this issue has been providedThey just don't want to provide the credit and are refusing to tell me who else [redacted] can reach out to since the first person they reached out to did not communicate the issue Sincerely, [redacted] ***
Hello, Thank you for the concern regarding your accountWe have manually reset the device verification on your accountPlease log out and back into the app, after that you should be able to verify your new phone numberIf you have additional questions please let us knowIn the future, be sure to allow hours for a response from any email sent in to our teamThanks again and have a nice day!
Complaint: [redacted] I am rejecting this response because:The account was tampered with for the last timeIf Ibotta had followed there own procedure with allowing me a 24-hour cash withdraw from the start, they wouldn't have taken out any moneyWhich they shouldn't have because they didn't even follow their own "policy and procedures"And on that final note, ALL of my receipts were valid along with all the items that were purchasedI even offered to email every single one to the company for PROOF of the rebates which they did not acknowledge Sincerely, [redacted] ***
Hello, Thank you for the concern regarding your accountOur automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and restored full access to your account on 10/17/17.Thank you for your patience and have a great day!
Hello, Thank you for bringing this to our attention and for attaching screenshotsAs a one-time courtesy, we have credited you for this product In the future in order to receive any Ibotta rebate from [redacted] ***, you will need to unlock the offer and scan your Ibotta app at checkoutThank you for your patienceHave a nice day!
Hello, Thank you for your further explanationWe apologize for any confusion, but after further review, we have determined to shut down your account and several accounts created in associationThese accounts have been deactivated due to suspicious network activityThere has been a multitude of accounts created via referrals that are not legitimate due to the sharing of the same receipts, purchasing information and or activityThis activity does not reflect the activity of actual individual users using the appPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.At this time, we will be unable to reactivate these accountsDue to the nature of our business, we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activity.Thank you for your cooperation and understanding
Hello,Thank you for the concern regarding your accountWe apologize for the confusion, but after a re-evaluation of your accounts, we have determined to keep your original account and the other accounts created deactivated.We verified that more than one account was created using your information Specifically, we can see three accounts that share similar informationWe can also see that you have earned on multiple accountsPer Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We have also verified that you have attempted to refer more than one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriateDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseAgain, we apologize for the confusion, but we will be unable to reactivate any of your multiple accounts at this timeThank you for your cooperation and understanding
(The consumer indicated he/she DID NOT accept the response from the business.) My desired resolution was not met(Besides my request to close my account)
Hello, Thanks for the concern regarding your accountThe user was credited for the single missing offer on 10/10/However, the user did not complete the bonus and was not credited for the bonusThanks and have a great day
Hi there, Thank you for bringing this to our attention and we apologizes for the delayed responseIt seems as though this user was deactivated due to submitting tampered receipts in order to receive creditOur team was able to verify that receipts submitted through this user's account, violate Ibotta's Terms of UseHowever, we are able to reactivate their account, with the understanding that these submissions with subsideA Support Team member has reached out to this user for further instructionPlease let us know if you have any further questions Thank you and have a great day!
Complaint: [redacted] I am rejecting this response because:I would like to require proof of multiple accounts being opened with similar informationMy father and I share the same name, but I have a suffix of "II"This is the only reason I can see why my account was deletedPlease be as specific as possible because these vague responses do not do much as far as an explanation goesAs far as the receipt, I had previously explained that in a support ticket I opened with you (below)This was due to an error and both receipts are shown in the attached imagePlease refer to your records and see the below for my original support ticket: " [redacted] Jun 15, 16:MDTHello,My account was unfairly deactivatedI had invited my family members to join ibottaIn order to show them, I bought [redacted] Chocolate barsHowever, one family member made the honest mistake and took a picture of the wrong receiptBecause there is no way that we knew of to cancel it, we hoped that your system would catch itInstead, we get both of our accounts banned without so much of a warning.Please see the attached image of the two valid receiptsThey are very similar and easy to mistake for the other, but the date on the bottom is differentPlease reconsider and reinstate our accountsThis was supposed to be a way for our family to save money and instead, an honest mistake turned into a deactivation.Thank you Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/08/21) */ Thank you for bringing this matter to our attentionWe have reviewed the case fullyIt appears that our Fraud Prevention team completed their review and reactivated the user's accountThe user has successfully cashed out their fundsIf they have any further questions or concerns, our Support Team can be reached through [redacted]