Hello, As stated previously, we have completed the review of your account and have chosen to permanently deactivate your account for the following reasons:We have verified that you have attempted to refer more than one account that uses the same account or purchase informationWe found that you created a total of accounts under the same or similar name in an attempt to receive referral creditsPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained When users operate outside our Terms of Use they are breaking this contract If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.At this time, we are unable to reactivate any of your accountsThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountWe have reviewed your account and have determined to award you a $courtesy credit in this casePlease note, no additional courtesy credits will be granted in the future due to technical errors or glitchesThank you for your patience and understanding
Hello,As stated previously, we have completed the review of your accountBased on our final evaluation, we have chosen to keep your account deactivatedWe can verify that you purchased and returned items with high volume rebates.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriateAdditionally, the account was deactivated due to suspicious network activityThere have been a multitude of accounts created via referrals that are not legitimate due to the sharing of the same receipts, purchasing information and or activityThis activity does not reflect the activity of actual individual users using the appPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.As stated previously, at this time, we will be unable to reactivate your accountDue to the nature of our business we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activityThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountWe have tested different telephone numbers against the user's account and they are incorrectUnfortunately, in order to remove the currently linked phone number from your account, you must first verify that number to ensure that we are speaking to the owner of the accountThis is the only way to remove the phone number from your account and I hope that you can provide the correct phone numberWe have tested the following phone numbers: [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Ibotta cannot guarantee complete operation third party apps and texting services which the user stated that she used Google numbers at one pointWhichever the number is, the user would have received the verification code on 5/6/through [redacted] Wireless (aka [redacted] ) and the user would have had to enter the code on her device in order to verify the accountWe suggest that the user provide additional phone numbers from close family or friends that she may have used in place of her own number or a third party numberIbotta is not intentionally withholding funds from the user and is happy to test any number against her accountShe may reach out to the support team or provide additional phone numbers hereThank you for your understanding
Hello, Thank you for your additional explanationUpon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of UseUnfortunately, the account will remain suspended indefinitelyHowever, we do see that some of the balance was redeemed in accordance with our Terms of UseBecause of this, we have decided to unlock your account for no more than hours so you may cash out the remaining balanceAfter hours, the account will be permanently shut downThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your account. We asked the Care Team to take a second look at your account. The Team was able to find two receipts that, due to being in a pocket, purse, or bag, were folded and then were submitted as such. Unfortunately, folding receipts alerts the... computer system and our Team to a potentially tampered receipt. However, the Care Team acknowledges the newness of the user and has educated the user about submitting receipts that are not folded as to not incur deactivation again. We apologize for the inconvenience and appreciate the user's understanding. Please let our Care Team know if you have any further questions. Thank you and happy earning.
Hello, Thank you for the concern regarding your accountWe have completed the review of your accountBased on our review, we have chosen to permanently deactivate your accountThe account was deactivated due to suspicious network activityYour account is associated with a fraudulent accountThere have been a multitude of accounts created via referrals that are not legitimate due to the sharing of the same receipts, purchasing information and or activityThis activity does not reflect the activity of actual individual users using the appPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.At this time, we will be unable to reactivate your accountDue to the nature of our business we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activityHowever, we have unlocked the account for no more than hours so you may cash out the remaining balanceAfter the account is cashed out it will again be shut down.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hi there,Thank you for bringing this to our attentionWe apologize for the inconvenienceAs stated previously through our previous emails with this user, we have completed a review of their account and have chosen to reactivateOur automated system reviews accounts for certain shopping behaviors and patternsAfter our review, this user's unique situation has been noted and ideally you will have no issues with their account in the future.For your reference, here is a copy of our Terms of Use: https://ibotta.com/docs/terms.Again, we apologize for any inconvenienceWe simply have a system put in place to review our high earners, which is always completed in a timely manner.If the user has any further questions, please have them contact [redacted] Thank you and have a great day!
Hello, Thank you for the concern regarding your accountThe user was locked from withdrawing her earnings due to sharing receipts with other usersIbotta does not allow users to share receipts no matter which offers are being redeemedIt appears that the user was sharing her receipts with her referrals in order to earn referral creditHowever, we understand that the user may have been educating users on how to use Ibotta with her receiptsThe user has been granted a one time reactivation with the understanding that continued sharing of receipts can and will result in the account being permanently deactivatedWe appreciate the user's cooperation and understandingPlease let us know if you have any further questionsThank you and have a nice day
It really is sad that I had to file a complaint with Revdex.com to get a response from Ibotta and then they tried to make out like it was my fault [redacted] amazing!!
Hello, Thank you for your concern regarding your [redacted] purchaseWe have reviewed your previous correspondence with our team as well as your accountUpon review of your account and the confirmation email that you provided our team from ***, we were able to find that the correct process was not followed when using the [redacted] rebateIn order to qualify for a mobile shopping rebate, a user must follow the correct procedureThe procedure is to go into the Ibotta app, unlock the applicable rebate, tap Shop in order to access the accompanying website or be redirected to the mobile app, and make a purchaseIf any of these steps are not completed, the purchase is ineligible for rebate creditBased on the confirmation email that you provided to our team, we were able to find that your purchase was made 4/21/@ 01:am UTC (Converted to EST 4/20/@ 09:pm)Upon review of your account, both the [redacted] rebate was unlocked and accessed 4/21/@ 01:am UTC (Converted to EST 4/20/@ 09:pm)Unfortunately, there is a three minute discrepancy between the time your purchase was made and when you accessed IbottaThis disqualifies your purchase from receiving credit as the proper flow was not followedWe apologize for the inconvenience and confusionPlease review our Help Center for further questions about Mobile Shopping rebate and how to ensure that you receive the proper creditThank you and have a nice day
Hello, Thank you for the concern regarding your accountWe have reviewed your inquiriesThe user was educated that Ibotta receives transaction logs from the loyalty retailersIn some instances, these logs may be incomplete on the behalf of the retailerWe ask that users write us for any missed credits and we will be happy to review their receiptUnfortunately, Ibotta cannot force our partners to update or change their system but we are working with them to provide a more seamless processWe would be happy to review any missed creditsPlease email our Support Team with pictures of your receipt and the missing rebates and we can assist youIbotta does not have a support telephone line and do all of our support via emailWe were unable to find any correspondence that stated otherwise or that we would call this user to discuss their accountWe were able to find two emails from this user's main account email in which both inquiries were addressedWe have created a follow up ticket for the user to assist in changing the phone number on their accountIt is our user's responsibility to alert Ibotta when the phone number on their account changes in order to complete phone verificationOnce the user establishes a correct number to their account, they will be able to cash outWe truly apologize for the inconvenience that this may have causedThank you and our Support Team looks forward to hearing from you
Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user made an [redacted] purchaseHowever, the purchase was considered "dropped"This means that there was a disruption of the link between Ibotta and the mobile shopping retailer, in this case ***We requested the purchase information from the user and have sent it to our partners for a reviewA review consists of reviewing the validity of the purchase as well as it's eligibility for creditUnfortunately, when we send this information to our partners, we do not know when they will return our messageHowever, we can guarantee that we will hear back regarding this purchaseWe appreciate the user's patience and understanding regarding her [redacted] purchaseThank you and have a nice day
Hello, Thank you for the concern regarding your accountWe have completed the review of your account and based on our review, we have chosen to permanently deactivate your accountWe verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirelyDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hello, Thank you for the further explanationAs stated previously, we have chosen to permanently deactivate your account.We have reason to believe that purchases made at [redacted] were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained When users operate outside our Terms of Use they are breaking this contract If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.It appears that you have already withdrawn the remaining balance earned in your accountAt this time, we are unable to reactivate your accountThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountIt appears that you have had correspondence with our Support TeamAs stated in a previous email, we have completed the review of your account and have chosen to permanently deactivate your account.It appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountUpon review of the user's account, we are firm in our decision to keep multiple accounts deactivatedWe apologize for the inconvenienceOn 11/6/17, the user's account was deactivated for referring herself, using her own unique referral code, and creating that account on the same device as her main accountAs a one-time courtesy, we reactivated the user's account with the knowledge that future infractions against Ibotta's referral program can be reviewed and/or deactivatedAfter the user was educated and reactivated, new referrals signed up using the user's unique referral codeWhile we appreciate the new user's to Ibotta, many of the accounts are committing fraudulent activity on their first purchaseFor example, three of the accounts submitted the same receipt that was first submitted by the referring user (the user that has written this complaint)Also, some of the new accounts are sharing the same device, same user information, same payment information, and other likeness that leads our team to believe that these accounts are not in fact, new users, but repeat users or fraudulent accounts created with the sole intention of earning referral creditPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user)Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile deviceUsers shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriateIt is also the referring user's responsibility to ensure that the new accounts, using a unique referral code, are in fact active, new users and do not commit fraudulent activityUnfortunately, we are keeping this account deactivated as the user was once educated about the behavior but the behavior continuedWe apologize for the inconvenience and appreciate the user's understanding and cooperationThank you
Hello, As stated previously, we have completed the review of your account and based on our review, we have chosen to permanently deactivate your account.It appears that your receipts show multiple transactions per day at the same retailer and additionally, your name appears on at least one receipt submitted under "cashier." We consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Complaint: [redacted] I am rejecting this response because:It has been indicated by you that this unusual activity appears to be cashier fraud If that is the case, so be it I don't know any cashiers I don't work for any retailers I don't shop more than maybe once a month at [redacted] I don't even know my frequent shopper card number, so I have to enter my phone number at the register when I *DO [redacted] shop there, because it so infrequent Hundreds of transactions seems very exaggerated to me, but if that is the case, then yes, it is obviously NOT from me So rather than bring this irregularity to my attention and try to resolve it responsibly and ethically as a business professional, you choose to shut down my account, generate a robo-email to notify me, and deny my request to speak to someoneYou want to blame these mysterious irregularities on me - Fine You have that rightYour way of dealing with people is shameful and unprofessional I was never even given the courtesy of a human being to speak with on the telephone You don't deserve my time nor my patronage We shall agree to disagree, and I will take the stance that this matter is not, nor will ever be resolved Shame on you, Ibotta Sincerely, [redacted]
Hello, Thank you for the reply regarding your accountWe contacted the user and allowed hours for the user to withdraw her earningsWe extended the period for hours after noticing that the user did not remove her earningsAfter that, we removed access to the user's account permanentlyPer Ibotta’s terms of use, Section “If your account is terminated by Ibotta, any rights you have to the rewards in your account will terminate and you will no longer be eligible to receive a distribution of such rewards.” Unfortunately, we are unable to grant access to the user's account any further and any funds within the account have been forfeitWe apologize for the inconvenience and appreciate the cooperation of the userThank you
Hello, As stated previously, we have completed the review of your account and have chosen to permanently deactivate your account for the following reasons:We have verified that you have attempted to refer more than one account that uses the same account or purchase informationWe found that you created a total of accounts under the same or similar name in an attempt to receive referral creditsPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained When users operate outside our Terms of Use they are breaking this contract If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.At this time, we are unable to reactivate any of your accountsThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountWe have reviewed your account and have determined to award you a $courtesy credit in this casePlease note, no additional courtesy credits will be granted in the future due to technical errors or glitchesThank you for your patience and understanding
Hello,As stated previously, we have completed the review of your accountBased on our final evaluation, we have chosen to keep your account deactivatedWe can verify that you purchased and returned items with high volume rebates.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriateAdditionally, the account was deactivated due to suspicious network activityThere have been a multitude of accounts created via referrals that are not legitimate due to the sharing of the same receipts, purchasing information and or activityThis activity does not reflect the activity of actual individual users using the appPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.As stated previously, at this time, we will be unable to reactivate your accountDue to the nature of our business we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activityThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountWe have tested different telephone numbers against the user's account and they are incorrectUnfortunately, in order to remove the currently linked phone number from your account, you must first verify that number to ensure that we are speaking to the owner of the accountThis is the only way to remove the phone number from your account and I hope that you can provide the correct phone numberWe have tested the following phone numbers: [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Ibotta cannot guarantee complete operation third party apps and texting services which the user stated that she used Google numbers at one pointWhichever the number is, the user would have received the verification code on 5/6/through [redacted] Wireless (aka [redacted] ) and the user would have had to enter the code on her device in order to verify the accountWe suggest that the user provide additional phone numbers from close family or friends that she may have used in place of her own number or a third party numberIbotta is not intentionally withholding funds from the user and is happy to test any number against her accountShe may reach out to the support team or provide additional phone numbers hereThank you for your understanding
Hello, Thank you for your additional explanationUpon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of UseUnfortunately, the account will remain suspended indefinitelyHowever, we do see that some of the balance was redeemed in accordance with our Terms of UseBecause of this, we have decided to unlock your account for no more than hours so you may cash out the remaining balanceAfter hours, the account will be permanently shut downThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your account. We asked the Care Team to take a second look at your account. The Team was able to find two receipts that, due to being in a pocket, purse, or bag, were folded and then were submitted as such. Unfortunately, folding receipts alerts the... computer system and our Team to a potentially tampered receipt. However, the Care Team acknowledges the newness of the user and has educated the user about submitting receipts that are not folded as to not incur deactivation again. We apologize for the inconvenience and appreciate the user's understanding. Please let our Care Team know if you have any further questions. Thank you and happy earning.
Hello, Thank you for the concern regarding your accountWe have completed the review of your accountBased on our review, we have chosen to permanently deactivate your accountThe account was deactivated due to suspicious network activityYour account is associated with a fraudulent accountThere have been a multitude of accounts created via referrals that are not legitimate due to the sharing of the same receipts, purchasing information and or activityThis activity does not reflect the activity of actual individual users using the appPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.At this time, we will be unable to reactivate your accountDue to the nature of our business we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activityHowever, we have unlocked the account for no more than hours so you may cash out the remaining balanceAfter the account is cashed out it will again be shut down.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hi there,Thank you for bringing this to our attentionWe apologize for the inconvenienceAs stated previously through our previous emails with this user, we have completed a review of their account and have chosen to reactivateOur automated system reviews accounts for certain shopping behaviors and patternsAfter our review, this user's unique situation has been noted and ideally you will have no issues with their account in the future.For your reference, here is a copy of our Terms of Use: https://ibotta.com/docs/terms.Again, we apologize for any inconvenienceWe simply have a system put in place to review our high earners, which is always completed in a timely manner.If the user has any further questions, please have them contact [redacted] Thank you and have a great day!
Hello, Thank you for the concern regarding your accountThe user was locked from withdrawing her earnings due to sharing receipts with other usersIbotta does not allow users to share receipts no matter which offers are being redeemedIt appears that the user was sharing her receipts with her referrals in order to earn referral creditHowever, we understand that the user may have been educating users on how to use Ibotta with her receiptsThe user has been granted a one time reactivation with the understanding that continued sharing of receipts can and will result in the account being permanently deactivatedWe appreciate the user's cooperation and understandingPlease let us know if you have any further questionsThank you and have a nice day
It really is sad that I had to file a complaint with Revdex.com to get a response from Ibotta and then they tried to make out like it was my fault [redacted] amazing!!
Hello, Thank you for your concern regarding your [redacted] purchaseWe have reviewed your previous correspondence with our team as well as your accountUpon review of your account and the confirmation email that you provided our team from ***, we were able to find that the correct process was not followed when using the [redacted] rebateIn order to qualify for a mobile shopping rebate, a user must follow the correct procedureThe procedure is to go into the Ibotta app, unlock the applicable rebate, tap Shop in order to access the accompanying website or be redirected to the mobile app, and make a purchaseIf any of these steps are not completed, the purchase is ineligible for rebate creditBased on the confirmation email that you provided to our team, we were able to find that your purchase was made 4/21/@ 01:am UTC (Converted to EST 4/20/@ 09:pm)Upon review of your account, both the [redacted] rebate was unlocked and accessed 4/21/@ 01:am UTC (Converted to EST 4/20/@ 09:pm)Unfortunately, there is a three minute discrepancy between the time your purchase was made and when you accessed IbottaThis disqualifies your purchase from receiving credit as the proper flow was not followedWe apologize for the inconvenience and confusionPlease review our Help Center for further questions about Mobile Shopping rebate and how to ensure that you receive the proper creditThank you and have a nice day
Hello, Thank you for the concern regarding your accountWe have reviewed your inquiriesThe user was educated that Ibotta receives transaction logs from the loyalty retailersIn some instances, these logs may be incomplete on the behalf of the retailerWe ask that users write us for any missed credits and we will be happy to review their receiptUnfortunately, Ibotta cannot force our partners to update or change their system but we are working with them to provide a more seamless processWe would be happy to review any missed creditsPlease email our Support Team with pictures of your receipt and the missing rebates and we can assist youIbotta does not have a support telephone line and do all of our support via emailWe were unable to find any correspondence that stated otherwise or that we would call this user to discuss their accountWe were able to find two emails from this user's main account email in which both inquiries were addressedWe have created a follow up ticket for the user to assist in changing the phone number on their accountIt is our user's responsibility to alert Ibotta when the phone number on their account changes in order to complete phone verificationOnce the user establishes a correct number to their account, they will be able to cash outWe truly apologize for the inconvenience that this may have causedThank you and our Support Team looks forward to hearing from you
Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user made an [redacted] purchaseHowever, the purchase was considered "dropped"This means that there was a disruption of the link between Ibotta and the mobile shopping retailer, in this case ***We requested the purchase information from the user and have sent it to our partners for a reviewA review consists of reviewing the validity of the purchase as well as it's eligibility for creditUnfortunately, when we send this information to our partners, we do not know when they will return our messageHowever, we can guarantee that we will hear back regarding this purchaseWe appreciate the user's patience and understanding regarding her [redacted] purchaseThank you and have a nice day
Hello, Thank you for the concern regarding your accountWe have completed the review of your account and based on our review, we have chosen to permanently deactivate your accountWe verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirelyDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Hello, Thank you for the further explanationAs stated previously, we have chosen to permanently deactivate your account.We have reason to believe that purchases made at [redacted] were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained When users operate outside our Terms of Use they are breaking this contract If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.It appears that you have already withdrawn the remaining balance earned in your accountAt this time, we are unable to reactivate your accountThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountIt appears that you have had correspondence with our Support TeamAs stated in a previous email, we have completed the review of your account and have chosen to permanently deactivate your account.It appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountUpon review of the user's account, we are firm in our decision to keep multiple accounts deactivatedWe apologize for the inconvenienceOn 11/6/17, the user's account was deactivated for referring herself, using her own unique referral code, and creating that account on the same device as her main accountAs a one-time courtesy, we reactivated the user's account with the knowledge that future infractions against Ibotta's referral program can be reviewed and/or deactivatedAfter the user was educated and reactivated, new referrals signed up using the user's unique referral codeWhile we appreciate the new user's to Ibotta, many of the accounts are committing fraudulent activity on their first purchaseFor example, three of the accounts submitted the same receipt that was first submitted by the referring user (the user that has written this complaint)Also, some of the new accounts are sharing the same device, same user information, same payment information, and other likeness that leads our team to believe that these accounts are not in fact, new users, but repeat users or fraudulent accounts created with the sole intention of earning referral creditPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user)Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile deviceUsers shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriateIt is also the referring user's responsibility to ensure that the new accounts, using a unique referral code, are in fact active, new users and do not commit fraudulent activityUnfortunately, we are keeping this account deactivated as the user was once educated about the behavior but the behavior continuedWe apologize for the inconvenience and appreciate the user's understanding and cooperationThank you
Hello, As stated previously, we have completed the review of your account and based on our review, we have chosen to permanently deactivate your account.It appears that your receipts show multiple transactions per day at the same retailer and additionally, your name appears on at least one receipt submitted under "cashier." We consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Complaint: [redacted] I am rejecting this response because:It has been indicated by you that this unusual activity appears to be cashier fraud If that is the case, so be it I don't know any cashiers I don't work for any retailers I don't shop more than maybe once a month at [redacted] I don't even know my frequent shopper card number, so I have to enter my phone number at the register when I *DO [redacted] shop there, because it so infrequent Hundreds of transactions seems very exaggerated to me, but if that is the case, then yes, it is obviously NOT from me So rather than bring this irregularity to my attention and try to resolve it responsibly and ethically as a business professional, you choose to shut down my account, generate a robo-email to notify me, and deny my request to speak to someoneYou want to blame these mysterious irregularities on me - Fine You have that rightYour way of dealing with people is shameful and unprofessional I was never even given the courtesy of a human being to speak with on the telephone You don't deserve my time nor my patronage We shall agree to disagree, and I will take the stance that this matter is not, nor will ever be resolved Shame on you, Ibotta Sincerely, [redacted]
Hello, Thank you for the reply regarding your accountWe contacted the user and allowed hours for the user to withdraw her earningsWe extended the period for hours after noticing that the user did not remove her earningsAfter that, we removed access to the user's account permanentlyPer Ibotta’s terms of use, Section “If your account is terminated by Ibotta, any rights you have to the rewards in your account will terminate and you will no longer be eligible to receive a distribution of such rewards.” Unfortunately, we are unable to grant access to the user's account any further and any funds within the account have been forfeitWe apologize for the inconvenience and appreciate the cooperation of the userThank you