Hello, Thank you for the further concern regarding your accountUpon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of UseUnfortunately, the account will remain suspended indefinitelyHowever, we do see that some of the balance was redeemed in accordance with our Terms of UseBecause of this, we have decided to unlock your account for no more than hours so you may cash out the remaining balanceAfter hours, the account will be permanently shut downThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountIt appears that you have had extensive correspondence with our teamBased on the review, we have chosen to permanently deactivate your accountThe following reasons were provided for the deactivation of your account:We verified that more than one account was created using your informationPer Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We have verified that you have attempted to refer more than one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriateWe verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Complaint: [redacted] I am rejecting this response because: I did meet the requirementMy [redacted] years old can add it together and see that it comes to over There was no coupon or discountIt was a returnThat means that money was given back to me and I spent it along with a extra Makes it over purchase Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I do not know anyone who happens to know my number from two years ago . So I have no recourse I either getting the money owed me or continuing to use my account . Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I'll state once again that I did not make or send a counterfeit receiptI can only speculate that the self check out that I used was maybe an old machine or a different machine from the others, producing different receipts from the ones you have garnishedI have no idea, but, I do know that I'm not a dishonest personI have reached out to [redacted] Card, which is the card I used to make these purchases to further validate my stance herePlease see attached document with my transaction at [redacted] on that date, further proving that I made that transactionThis was taken from my online account at [redacted] CardSurely to goodness this will be enough proof, but if need be, I'll send you my whole [redacted] Card statement from that month Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIbotta did respond to my email as well, they reactivated both accounts that I askedI appreciate the Revdex.com's help with this matterI do feel without it, I would not have gotten the resolution I was hoping forIbotta is being really awesome now and have really looked into my situation and fixed my problemThank you Ibotta!!Sincerely, [redacted] ***
Initial Business Response / [redacted] */ Thank you for bringing this to our attentionWe have reviewed the case, and it appears that our Support Team was able to assist the user shortly after the inquiry was madeWe have confirmed that the user has now been reactivated and they successfully cashed outIf the user has any other questions or concerns, our Support Team can be reached by email at [redacted] @Ibotta.com Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive help with this issueIbotta did reinstate my account and gave me the credit for the products that were in quesstionIt was difficult for a couple of weeks to log in, I had to contact them a few times in order to get all the roadblocks in the app removed after the deactivationso as of now I have been able to continue using the app for rebates
Initial Business Response / [redacted] (1000, 5, 2015/07/25) */ Thank you for bringing this to our attentionWe have fully reviewed the user's account and our Fraud Prevention Team's conversation with themOur Records show that the user has violated our Terms of Use multiple timesIt is against our Terms of Use to modify a receipt in any wayWe have attached a receipt that has been altered and then submitted by the user Because the date on this receipt was changed with the intent to bypass our system's requirement that the receipt date be within one week of the submission date, this receipt is a violation of our Terms of UseIf an account is terminated due to violation of our Terms of Use, we reserve the right to remove the funds from a user's accountPer our Terms of Use: Section 12: Termination of Use; Discontinuation and Modification of the ServiceIf you engage in Prohibited Conduct or otherwise violate any of the Terms, your permission to use the Service will automatically terminateYou also agree that we may, at any time and without notice to you, suspend or revoke your access to and use of the Service, and any accounts you may have in connection with the Service including: (i) where we determine in our sole discretion that such action is reasonable in order to comply with legal requirements or to protect the rights or interests of Ibotta or any third party; or (ii) in connection with any general discontinuation of the ServiceWe also reserve the right to modify the Service at any time without notice to youWe will have no liability whatsoever on account of any change to the Service or any suspension or revocation of your access to or use of the Service, provided that if we terminate your access to the Service other than for your breach of these Terms, you may be entitled to have your Rewards distributed, as described in the TermsYou may terminate your account at any time by contacting customer service at [redacted] @ibotta.comIf you terminate your account, you will remain obligated to pay all outstanding fees and charges, if any, relating to your use of the Service incurred before termination At this time, we will not be reversing our decision
Hello, As stated in our previous email, our Team reached out to our third party text providerWe have spoken with our partners at [redacted] and they have confirmed the verification message was successfully processed and sent to your carrier, and your carrier returned the Delivery Receipt almost instantly, acknowledging that the message was deliveredThe user was able to receive the verification code on 4/30/and confirm her accountPlease let us know if you have any further questionsThank you and have a nice day
Hello, Thank you for the concern regarding your accountIt appears that you have had correspondence with our Support TeamAs stated previously, we have completed the review of your account and have chosen to permanently deactivate your account.We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Complaint: [redacted] I am rejecting this response because: I blocked my personal information on my receiptsI do not want my credit card info exposed for everyone to see and I have been doing that since day oneI have the right to protect my credit card information with all the stolen identity problems that occurIf Ibotta had said this on day one to me I would have only submitted cash receiptsI use my debit card for most purchases and if stolen I would have lost actual cash from my account Sincerely, [redacted]
Hi there,Thank you for bringing this to our attentionIt seems as though this user's receipt was rejected due to the fact that the receipt was an reprinted issue of the original receiptPlease note that Ibotta only accepts original receipt submissionAny receipt that states "reprinted" will be rejected upon review.However, as a one time courtesy, we are able to credit this user's submission, with the understanding that no other reprinted receipts will be submitted for credit.If the user has any further questions or concerns, please have them contact [redacted] Have a great day!
Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ Thank you for bringing this to our attentionWe have reviewed this case fully with our [redacted] teamOur records show that several products were credited to the user and were then returned to the retailerThis caused our *** [redacted] team to begin auditing the user's accountAt the end of this audit, they found that several receipts were returned to the storeThis is a violation of our [redacted] of [redacted] which can be found at [redacted] At this time, we are unable to reverse the decision of our [redacted] TeamWe will not be able to reactivate the user's account at this time Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received an email from [redacted] stating I committed fraud and various other serious crimes including buying items and returning them then submitting receipts.they said I needed to re pay them $**.I replied back asking them to please specify what items they were referring to and explained I have exchanged items for different flavors, scents etc, but have never submitted a receipt A fraudulent receiptA few days later I received another email stating that after thorough investigation from fraud department they could see I never submitted fraudulent receiptThat the few items that were returned were after the receipt was submitted I do not accept their response because I feel they accused me of serious crimes, demanded I repay $ [redacted] or face penalties of crimes and have never given me any specifics to which items they are referring to aboutUp until this is incident I was loyal to [redacted] and thought it was a good company, now I feel they are shadyThere is no phone number associated with the companyAll correspondence is done by email, no customer support phone numberVery frustrating to be threatened with serious crimes with no justification Final Business Response / [redacted] (4000, 9, 2015/08/01) */ We have verified that the user has returned an excessive amount of Ibotta rebates after receiving credit, which is against our terms of useWe are happy to help further explain our reasoning and a member of our fraud prevention team has reached out to the user to set up time to talk on the phoneIf the user can provide us with a phone number and a good time to talk, we will be able to further clarify our reasoning
Hello, After a second review of your account, we have determined as a one-time courtesy to reactivate your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your accountWe verified that many receipts submitted to us, through your account, violate Ibotta’s Terms of Use, Section Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/termsThank you for your cooperation and patienceHave a great day!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meEven though this should of been resolved outside of Revdex.com, I'm happy with the outcome Sincerely, [redacted] ***
Hello,Thank you for the concern regarding your accountUpon review of your ticket submitted to our Support Team, our Team handled your request on 6/10/and you were credited for all eligible rebatesPlease let us know if you have any further questions.Thank you and have a nice day
Hello, Thank you for your concern regarding IbottaAs the user has stated, we have no verification of the account [redacted] @gmail.com and therefore, would not send any account information, updates, or notifications to the email address providedWe appreciate the user's feedback of our unsubscribe on emails feature and will be sure to share with the teamHowever, since the user does not have an account with Ibotta, we are unable to make any notification edits to the email address providedWe have, however, added the provided email address to a general unsubscribe listThank you and have a nice day
Complaint: [redacted] I am rejecting this response because: I checked the attachment and noticed it does Not say anything proving my account is verifiedI have tried again and several times to cash out since October 4thNothingI uninstalled the app on my phone and turned around to reeinstall itTried to cash out directly after....NothingIt continously asks me to verify my phone number and proceeds to show in a red screen that I need to verify my phone number When I add my phone number ( AGAIN ) I get no call back or text to issue me a verification code to proceed to get my $ Why do you continously give me a run around? You keep emailing me deals and stuff and not answer my questions directlyI keep getting a general email responses back from you with no resolution to my problemYou have my paypal account information just send me the moneyThe attachement showed nothing of importance, show me where it says my phone number is verified and if you can't ....send me the code ( you have my phone number ) Before closing this response, I tried agaion with the same issue saying to verify my phone number...to add the number and wait for a call or text with a verification codeI STILL GET NOTHING Sincerely, [redacted]
Hello, Thank you for letting us knowPlease send us an email with attachments through our Customer Support Portal (help.ibotta.com) so that we can further investigate the issueWe apologize for the inconvenience and thank you again for your patienceHave a nice day!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, however I did not violate their rules the receipt I submitted was very light therefore they had trouble reading it Sincerely, [redacted]
Hello, Thank you for the further concern regarding your accountUpon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of UseUnfortunately, the account will remain suspended indefinitelyHowever, we do see that some of the balance was redeemed in accordance with our Terms of UseBecause of this, we have decided to unlock your account for no more than hours so you may cash out the remaining balanceAfter hours, the account will be permanently shut downThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountIt appears that you have had extensive correspondence with our teamBased on the review, we have chosen to permanently deactivate your accountThe following reasons were provided for the deactivation of your account:We verified that more than one account was created using your informationPer Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We have verified that you have attempted to refer more than one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriateWe verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseThank you for your cooperation and understanding
Complaint: [redacted] I am rejecting this response because: I did meet the requirementMy [redacted] years old can add it together and see that it comes to over There was no coupon or discountIt was a returnThat means that money was given back to me and I spent it along with a extra Makes it over purchase Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I do not know anyone who happens to know my number from two years ago . So I have no recourse I either getting the money owed me or continuing to use my account . Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I'll state once again that I did not make or send a counterfeit receiptI can only speculate that the self check out that I used was maybe an old machine or a different machine from the others, producing different receipts from the ones you have garnishedI have no idea, but, I do know that I'm not a dishonest personI have reached out to [redacted] Card, which is the card I used to make these purchases to further validate my stance herePlease see attached document with my transaction at [redacted] on that date, further proving that I made that transactionThis was taken from my online account at [redacted] CardSurely to goodness this will be enough proof, but if need be, I'll send you my whole [redacted] Card statement from that month Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIbotta did respond to my email as well, they reactivated both accounts that I askedI appreciate the Revdex.com's help with this matterI do feel without it, I would not have gotten the resolution I was hoping forIbotta is being really awesome now and have really looked into my situation and fixed my problemThank you Ibotta!!Sincerely, [redacted] ***
Initial Business Response / [redacted] */ Thank you for bringing this to our attentionWe have reviewed the case, and it appears that our Support Team was able to assist the user shortly after the inquiry was madeWe have confirmed that the user has now been reactivated and they successfully cashed outIf the user has any other questions or concerns, our Support Team can be reached by email at [redacted] @Ibotta.com Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive help with this issueIbotta did reinstate my account and gave me the credit for the products that were in quesstionIt was difficult for a couple of weeks to log in, I had to contact them a few times in order to get all the roadblocks in the app removed after the deactivationso as of now I have been able to continue using the app for rebates
Initial Business Response / [redacted] (1000, 5, 2015/07/25) */ Thank you for bringing this to our attentionWe have fully reviewed the user's account and our Fraud Prevention Team's conversation with themOur Records show that the user has violated our Terms of Use multiple timesIt is against our Terms of Use to modify a receipt in any wayWe have attached a receipt that has been altered and then submitted by the user Because the date on this receipt was changed with the intent to bypass our system's requirement that the receipt date be within one week of the submission date, this receipt is a violation of our Terms of UseIf an account is terminated due to violation of our Terms of Use, we reserve the right to remove the funds from a user's accountPer our Terms of Use: Section 12: Termination of Use; Discontinuation and Modification of the ServiceIf you engage in Prohibited Conduct or otherwise violate any of the Terms, your permission to use the Service will automatically terminateYou also agree that we may, at any time and without notice to you, suspend or revoke your access to and use of the Service, and any accounts you may have in connection with the Service including: (i) where we determine in our sole discretion that such action is reasonable in order to comply with legal requirements or to protect the rights or interests of Ibotta or any third party; or (ii) in connection with any general discontinuation of the ServiceWe also reserve the right to modify the Service at any time without notice to youWe will have no liability whatsoever on account of any change to the Service or any suspension or revocation of your access to or use of the Service, provided that if we terminate your access to the Service other than for your breach of these Terms, you may be entitled to have your Rewards distributed, as described in the TermsYou may terminate your account at any time by contacting customer service at [redacted] @ibotta.comIf you terminate your account, you will remain obligated to pay all outstanding fees and charges, if any, relating to your use of the Service incurred before termination At this time, we will not be reversing our decision
Hello, As stated in our previous email, our Team reached out to our third party text providerWe have spoken with our partners at [redacted] and they have confirmed the verification message was successfully processed and sent to your carrier, and your carrier returned the Delivery Receipt almost instantly, acknowledging that the message was deliveredThe user was able to receive the verification code on 4/30/and confirm her accountPlease let us know if you have any further questionsThank you and have a nice day
Hello, Thank you for the concern regarding your accountIt appears that you have had correspondence with our Support TeamAs stated previously, we have completed the review of your account and have chosen to permanently deactivate your account.We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Complaint: [redacted] I am rejecting this response because: I blocked my personal information on my receiptsI do not want my credit card info exposed for everyone to see and I have been doing that since day oneI have the right to protect my credit card information with all the stolen identity problems that occurIf Ibotta had said this on day one to me I would have only submitted cash receiptsI use my debit card for most purchases and if stolen I would have lost actual cash from my account Sincerely, [redacted]
Hi there,Thank you for bringing this to our attentionIt seems as though this user's receipt was rejected due to the fact that the receipt was an reprinted issue of the original receiptPlease note that Ibotta only accepts original receipt submissionAny receipt that states "reprinted" will be rejected upon review.However, as a one time courtesy, we are able to credit this user's submission, with the understanding that no other reprinted receipts will be submitted for credit.If the user has any further questions or concerns, please have them contact [redacted] Have a great day!
Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ Thank you for bringing this to our attentionWe have reviewed this case fully with our [redacted] teamOur records show that several products were credited to the user and were then returned to the retailerThis caused our *** [redacted] team to begin auditing the user's accountAt the end of this audit, they found that several receipts were returned to the storeThis is a violation of our [redacted] of [redacted] which can be found at [redacted] At this time, we are unable to reverse the decision of our [redacted] TeamWe will not be able to reactivate the user's account at this time Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received an email from [redacted] stating I committed fraud and various other serious crimes including buying items and returning them then submitting receipts.they said I needed to re pay them $**.I replied back asking them to please specify what items they were referring to and explained I have exchanged items for different flavors, scents etc, but have never submitted a receipt A fraudulent receiptA few days later I received another email stating that after thorough investigation from fraud department they could see I never submitted fraudulent receiptThat the few items that were returned were after the receipt was submitted I do not accept their response because I feel they accused me of serious crimes, demanded I repay $ [redacted] or face penalties of crimes and have never given me any specifics to which items they are referring to aboutUp until this is incident I was loyal to [redacted] and thought it was a good company, now I feel they are shadyThere is no phone number associated with the companyAll correspondence is done by email, no customer support phone numberVery frustrating to be threatened with serious crimes with no justification Final Business Response / [redacted] (4000, 9, 2015/08/01) */ We have verified that the user has returned an excessive amount of Ibotta rebates after receiving credit, which is against our terms of useWe are happy to help further explain our reasoning and a member of our fraud prevention team has reached out to the user to set up time to talk on the phoneIf the user can provide us with a phone number and a good time to talk, we will be able to further clarify our reasoning
Hello, After a second review of your account, we have determined as a one-time courtesy to reactivate your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your accountWe verified that many receipts submitted to us, through your account, violate Ibotta’s Terms of Use, Section Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/termsThank you for your cooperation and patienceHave a great day!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meEven though this should of been resolved outside of Revdex.com, I'm happy with the outcome Sincerely, [redacted] ***
Hello,Thank you for the concern regarding your accountUpon review of your ticket submitted to our Support Team, our Team handled your request on 6/10/and you were credited for all eligible rebatesPlease let us know if you have any further questions.Thank you and have a nice day
Hello, Thank you for your concern regarding IbottaAs the user has stated, we have no verification of the account [redacted] @gmail.com and therefore, would not send any account information, updates, or notifications to the email address providedWe appreciate the user's feedback of our unsubscribe on emails feature and will be sure to share with the teamHowever, since the user does not have an account with Ibotta, we are unable to make any notification edits to the email address providedWe have, however, added the provided email address to a general unsubscribe listThank you and have a nice day
Complaint: [redacted] I am rejecting this response because: I checked the attachment and noticed it does Not say anything proving my account is verifiedI have tried again and several times to cash out since October 4thNothingI uninstalled the app on my phone and turned around to reeinstall itTried to cash out directly after....NothingIt continously asks me to verify my phone number and proceeds to show in a red screen that I need to verify my phone number When I add my phone number ( AGAIN ) I get no call back or text to issue me a verification code to proceed to get my $ Why do you continously give me a run around? You keep emailing me deals and stuff and not answer my questions directlyI keep getting a general email responses back from you with no resolution to my problemYou have my paypal account information just send me the moneyThe attachement showed nothing of importance, show me where it says my phone number is verified and if you can't ....send me the code ( you have my phone number ) Before closing this response, I tried agaion with the same issue saying to verify my phone number...to add the number and wait for a call or text with a verification codeI STILL GET NOTHING Sincerely, [redacted]
Hello, Thank you for letting us knowPlease send us an email with attachments through our Customer Support Portal (help.ibotta.com) so that we can further investigate the issueWe apologize for the inconvenience and thank you again for your patienceHave a nice day!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, however I did not violate their rules the receipt I submitted was very light therefore they had trouble reading it Sincerely, [redacted]