At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
Ironically the company sent me an email response earlier this week, even though I have asked them to call me. ...
However, they are charging me 15% restocking fee and making me pay for returned shipment on a product I did not order. I ordered a Hoverboard 360 and they sent me a noname imoto board, which has said to have fire dangers. So the issue has still not be resolved. I have again tried calling and sending more email responses to them asking for a full refund and return shipping label with no response.Please help,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern: Complaint number: [redacted]Customer name: [redacted]We apologize for [redacted] unsatisfactory experience with Hoverboard 360.The customer has already sent the board back, and provided us with the tracking number....
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at ###-###-####. Once the RMA form is filled out customer can send the board to...
the following address [redacted]. Once we receive your board we would be glad to either refund or exchange the merchandise for the customer.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-360
We are sorry [redacted] had an unsatisfactory experience with Hoverboard360. We approved [redacted] return on January ** and sent her return information. As of today we have not received the board back and have not received tracking information from [redacted]. Once we receive [redacted]...
return we will process her refund in line with our returns policy as displayed on our website.RegardsHoverboard360 Customer Service
The customer placed a
chargeback with his credit card company, which was reversed to us.
We are waiting for the issuer (customer's credit car company) to send us the second documents (a second
chargeback). When the documents are received, we will accept the chargeback and...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The second board should have NEVER been shipped to me. I tried to cancel the order within 24 hours. There were way too many complications with their customer service and returns process, not to mention a lack of response from them. The amount I would have been forced to pay to ship the return product was more than half the price I paid for the item. I chalked it up to a loss. This business has POOR business practices.I do not consider this response (three months later) as resolution or satisfactory to me and the matter was not resolved.
Sincerely,
[redacted]
[redacted]
[redacted]Customer [redacted] placed this on 11/**/2015 and the customer has received the merchandise on 12/**/2016. please review attachment. If the...
customer wants to return, if please contact our customer service at [redacted]. Thank you! Best Regards, Customer ServiceHoverboard-360
[redacted]
[redacted]
[redacted]
[redacted] Consumer: [redacted] Return policy is attached for your reference. Customer service is provided by phone [redacted]...
and internet (hoverboard360.com). Thank you. Best Regards, Customer Service Hoverboard-360
Complaint # [redacted] Customer name: [redacted] We are sorry for [redacted] unsatisfactory experience with Hoverboard360. We had responded to [redacted] request for return and provided him with return instructions on January **. As of today we have not received the...
return in our California facility. Once we do receive the return we will be issuing the refund as requested by [redacted] in his communication with us. Regards Hoverboard360 Customer Service
I received an email this morning about the recall of the hoverboard360 boards. Rather than giving people a store credit to their overpriced, poor quality clothing line they need to be refund people their money and keeping the shipping costs of the defective items. I am interested to see if there will be a class action suit for this. I would like a refund. I am a single parent and worked very hard to buy this board for my child. She can't wear any of the clothes on the site so the store credit is pointless and a scam.
There is a [redacted] Chargeback already for this customer, we cant refund the customer cause there is a Chargeback already in place and the bank will refund them.
[redacted]
[redacted]
[redacted]
[redacted]Good MorningWe have initiated an investigation with [redacted] for lost package. Investigation is in process once we have the...
resolution from [redacted] we will be able to help the customer. Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We did go through return policies. No address on form. They did email me a prepaid [redacted] label so will send it back in a few days. Hope for a credit
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am happy to finally receive a credit for the returned hooverboard. BUT I disagree with the restocking fee charged since I ordered a Hooverboard and received a IMOTO . In other words I did not receive what I ordered. No restocking fee should apply.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon,
widows: 1; -webkit-text-stroke-width: 0px;">
As it is stated on our
website, customer is responsible for returning the merchandise to our return
department. Customer is subjected to 15% restocking fee. If customer
wishes to the return the merchandise they can get in touch with our returns
department at [redacted]
Best Regards,
[redacted]
[redacted]
[redacted]
[redacted]
Hi, The customer placed the order on 12/* and due to [redacted] delays and customs hold we were able to deliver the board to...
them on 12/**Best Regards, Customer ServiceHoverboard-360
[redacted]
[redacted]
[redacted]
[redacted] Good Afternoon, If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted]. or contact us at ###-###-####. And we already refunded the customer with out of stock merchandise. This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy. Best Regards, Customer Service Hoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Following their return policy is the first thing I attempted to do. They make you have a return RMA number to follow through and they make it impossible to get one. Simply sending their return policy as their response is not an acceptable response.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon,
If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at ###-###-####. Once the RMA form is filled out customer can send the board to the following address [redacted]. Once we receive your board we would be glad to either refund or exchange the merchandise for the customer.
This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
Ironically the company sent me an email response earlier this week, even though I have asked them to call me. ...
However, they are charging me 15% restocking fee and making me pay for returned shipment on a product I did not order. I ordered a Hoverboard 360 and they sent me a noname imoto board, which has said to have fire dangers. So the issue has still not be resolved. I have again tried calling and sending more email responses to them asking for a full refund and return shipping label with no response.Please help,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern: Complaint number: [redacted]Customer name: [redacted]We apologize for [redacted] unsatisfactory experience with Hoverboard 360.The customer has already sent the board back, and provided us with the tracking number....
[redacted]
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at ###-###-####. Once the RMA form is filled out customer can send the board to...
the following address [redacted]. Once we receive your board we would be glad to either refund or exchange the merchandise for the customer.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-360
We are sorry [redacted] had an unsatisfactory experience with Hoverboard360. We approved [redacted] return on January ** and sent her return information. As of today we have not received the board back and have not received tracking information from [redacted]. Once we receive [redacted]...
return we will process her refund in line with our returns policy as displayed on our website.RegardsHoverboard360 Customer Service
The customer placed a
chargeback with his credit card company, which was reversed to us.
We are waiting for the issuer (customer's credit car company) to send us the second documents (a second
chargeback). When the documents are received, we will accept the chargeback and...
the customer will be refunded in
full.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The second board should have NEVER been shipped to me. I tried to cancel the order within 24 hours. There were way too many complications with their customer service and returns process, not to mention a lack of response from them. The amount I would have been forced to pay to ship the return product was more than half the price I paid for the item. I chalked it up to a loss. This business has POOR business practices.I do not consider this response (three months later) as resolution or satisfactory to me and the matter was not resolved.
Sincerely,
[redacted]
[redacted]
[redacted]Customer [redacted] placed this on 11/**/2015 and the customer has received the merchandise on 12/**/2016. please review attachment. If the...
customer wants to return, if please contact our customer service at [redacted]. Thank you! Best Regards, Customer ServiceHoverboard-360
[redacted]
[redacted]
[redacted]
[redacted] Consumer: [redacted] Return policy is attached for your reference. Customer service is provided by phone [redacted]...
and internet (hoverboard360.com). Thank you. Best Regards, Customer Service Hoverboard-360
Complaint # [redacted] Customer name: [redacted] We are sorry for [redacted] unsatisfactory experience with Hoverboard360. We had responded to [redacted] request for return and provided him with return instructions on January **. As of today we have not received the...
return in our California facility. Once we do receive the return we will be issuing the refund as requested by [redacted] in his communication with us. Regards Hoverboard360 Customer Service
I received an email this morning about the recall of the hoverboard360 boards. Rather than giving people a store credit to their overpriced, poor quality clothing line they need to be refund people their money and keeping the shipping costs of the defective items. I am interested to see if there will be a class action suit for this. I would like a refund. I am a single parent and worked very hard to buy this board for my child. She can't wear any of the clothes on the site so the store credit is pointless and a scam.
HI,
There is a [redacted] Chargeback already for this customer, we cant refund the customer cause there is a Chargeback already in place and the bank will refund them.
[redacted]
[redacted]
[redacted]
[redacted]Good MorningWe have initiated an investigation with [redacted] for lost package. Investigation is in process once we have the...
resolution from [redacted] we will be able to help the customer. Best Regards, Customer ServiceHoverboard-360
We are sorry that the customer is unhappy with here experience with our company. The board however looks severely damaged
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We did go through return policies. No address on form. They did email me a prepaid [redacted] label so will send it back in a few days. Hope for a credit
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am happy to finally receive a credit for the returned hooverboard. BUT I disagree with the restocking fee charged since I ordered a Hooverboard and received a IMOTO . In other words I did not receive what I ordered. No restocking fee should apply.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon,
widows: 1; -webkit-text-stroke-width: 0px;">
As it is stated on our
website, customer is responsible for returning the merchandise to our return
department. Customer is subjected to 15% restocking fee. If customer
wishes to the return the merchandise they can get in touch with our returns
department at [redacted]
Best Regards,
Customer Service
Hoverboard-360
[redacted]
[redacted]
[redacted]
[redacted]
Hi, The customer placed the order on 12/* and due to [redacted] delays and customs hold we were able to deliver the board to...
them on 12/**Best Regards, Customer ServiceHoverboard-360
[redacted]
[redacted]
[redacted]
[redacted] Good Afternoon, If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted]. or contact us at ###-###-####. And we already refunded the customer with out of stock merchandise. This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy. Best Regards, Customer Service Hoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Following their return policy is the first thing I attempted to do. They make you have a return RMA number to follow through and they make it impossible to get one. Simply sending their return policy as their response is not an acceptable response.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon,
If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at ###-###-####. Once the RMA form is filled out customer can send the board to the following address [redacted]. Once we receive your board we would be glad to either refund or exchange the merchandise for the customer.
This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
Best Regards,
Customer Service
Hoverboard-360