Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Company has received the hoverboard and even stated they received the hoverboard in previous email. I can provide shipping and tracking information to prove delivery. This company has still yet to respond to any email outside of Revdex.com complaints and will not answer phone
.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at ###-###-####. Once the RMA form is filled out customer can send the board to...
the following address [redacted]. Once we receive your board we would be glad to either refund or exchange the merchandise for the customer.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-360
We would be more the happy to resolve this customers complaints. In regards to the customer delivery it looks as though the customer delayed the shipping but this is only what we can see through the [redacted] website. We do acknowledge that there was a bit of a delay on [redacted]'s...
side
The customer was given an RMA form to fill out but the customer is refusing to do so because of a potential 15% restocking fee. The customer first reached out for a return on February [redacted] and was replied to within 24 hours.
The customer should fill out the RMA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]
[redacted]...
[redacted]
AN UPDATE[redacted]Out of the blue Christmas Sky - the two Hover Boards ordered from HoverBoard360.com arrived this evening....unannounced with any indication that they had been sent. But, just wanted to get word to Revdex.com that all seems well regarding my previous complaint. Thank youDella H[redacted]
Sincerely,
Della H[redacted]
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted] or contact us at ###-###-####. Once the RMA form is filled out customer can send the board to...
the following address [redacted]. Once we receive your board we would be glad to either refund or exchange the merchandise for the customer.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
Ironically the company sent me an email response earlier this week, even though I have asked them to call me. However, they are charging me 15% restocking fee and making me pay for returned shipment on a product I did not order. I ordered a Hoverboard 360 and they sent me a noname imoto board, which has said to have fire dangers. So the issue has still not be resolved. I have again tried calling and sending more email responses to them asking for a full refund and return shipping label with no response.
Please help,
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Good Afternoon, If the customer wants to return the board they need to go through our return process by getting in touch...
with our returns department at [redacted]. or contact us at ###-###-####.Best Regards, Customer ServiceHoverboard-360
We apologize to [redacted] for her unsatisfactory experience with Hoverboard360. We had sent [redacted] our returns form on January and as we did not...
receive a response we sent it again on January *.
As of today we have not received the form filled out to commence the return process.
If [redacted] is still wishing to return the hoverboard she needs to fill out and email us the return form along with several photographs to show the board has not been damaged through excessive use. We will then issue her a return authorization in line with our returns policy.
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They refuse to pay for return shipping on this 50 lb item that arrived defective! They don't feel it is their responsibility to stand by their product. They also don't have another new board to ship back to me. They offered to repair it, but that is not good enough. I fear that the "repaired" board will be defective also and I'll have to pay to ship that back again. They take weeks to reply to emails and don't answer their phone. Bottom line is this company has serious customer service issue and should be avoided!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern: Complaint number: [redacted] Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard360 As per our terms and conditions, if a customer has a problem with their hoverboard, they need to get in contact with our returns department...
which is [redacted] to whom we will provide a form for the customer to fill out and email pictures of the board being defective. The customer has not provided us with the required documents as of [redacted].
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. I have also requested the assistance of my credit card company, however, they could not reach anyone at Hover Board 360 for...
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. I think I have been scammed and I want my money back, but I don't know how to get it back or how to stop these people from scamming other people. Any help in this matter is much...
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I emailed the company to ask them to refund to my new credit card which replaced the old one they had on file. The company had not responded to my email with the updated information and I have not received the refund to date
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I was contacted by the Hoverboard 360, they said that I should receive the package this week. If/when I receive the item, I will confirm the status with you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern:
Complaint number: [redacted]
Customer name: [redacted]
We apologize for [redacted] unsatisfactory experience with Hoverboard 360.
The customer has already sent the board back, and provided us with the tracking number....
HORRIBLE! Broke a 10 year old boy's heart - hoverboard never worked, cant get any response from company, can't get through on customer service number and they do not answer emails
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Company has received the hoverboard and even stated they received the hoverboard in previous email. I can provide shipping and tracking information to prove delivery. This company has still yet to respond to any email outside of Revdex.com complaints and will not answer phone
.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at ###-###-####. Once the RMA form is filled out customer can send the board to...
the following address [redacted]. Once we receive your board we would be glad to either refund or exchange the merchandise for the customer.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-360
To Whom it may concern -
We are awaiting the board to be returned to refund customer ([redacted])
[redacted]
We would be more the happy to resolve this customers complaints. In regards to the customer delivery it looks as though the customer delayed the shipping but this is only what we can see through the [redacted] website. We do acknowledge that there was a bit of a delay on [redacted]'s...
side
The customer was given an RMA form to fill out but the customer is refusing to do so because of a potential 15% restocking fee. The customer first reached out for a return on February [redacted] and was replied to within 24 hours.
The customer should fill out the RMA
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]
[redacted]...
[redacted]
AN UPDATE[redacted]Out of the blue Christmas Sky - the two Hover Boards ordered from HoverBoard360.com arrived this evening....unannounced with any indication that they had been sent. But, just wanted to get word to Revdex.com that all seems well regarding my previous complaint. Thank youDella H[redacted]
Sincerely,
Della H[redacted]
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted] or contact us at ###-###-####. Once the RMA form is filled out customer can send the board to...
the following address [redacted]. Once we receive your board we would be glad to either refund or exchange the merchandise for the customer.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
At this time, I have been...
contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
Ironically the company sent me an email response earlier this week, even though I have asked them to call me. However, they are charging me 15% restocking fee and making me pay for returned shipment on a product I did not order. I ordered a Hoverboard 360 and they sent me a noname imoto board, which has said to have fire dangers. So the issue has still not be resolved. I have again tried calling and sending more email responses to them asking for a full refund and return shipping label with no response.
Please help,
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Good Afternoon, If the customer wants to return the board they need to go through our return process by getting in touch...
with our returns department at [redacted]. or contact us at ###-###-####.Best Regards, Customer ServiceHoverboard-360
Good afternoon
Complaint #: [redacted]
Customer Name: [redacted]
We apologize to [redacted] for her unsatisfactory experience with Hoverboard360. We had sent [redacted] our returns form on January and as we did not...
receive a response we sent it again on January *.
As of today we have not received the form filled out to commence the return process.
If [redacted] is still wishing to return the hoverboard she needs to fill out and email us the return form along with several photographs to show the board has not been damaged through excessive use. We will then issue her a return authorization in line with our returns policy.
Regards
Hoverboard360
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They refuse to pay for return shipping on this 50 lb item that arrived defective! They don't feel it is their responsibility to stand by their product. They also don't have another new board to ship back to me. They offered to repair it, but that is not good enough. I fear that the "repaired" board will be defective also and I'll have to pay to ship that back again. They take weeks to reply to emails and don't answer their phone. Bottom line is this company has serious customer service issue and should be avoided!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern: Complaint number: [redacted] Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard360 As per our terms and conditions, if a customer has a problem with their hoverboard, they need to get in contact with our returns department...
which is [redacted] to whom we will provide a form for the customer to fill out and email pictures of the board being defective. The customer has not provided us with the required documents as of [redacted].
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. I have also requested the assistance of my credit card company, however, they could not reach anyone at Hover Board 360 for...
assistance.Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. I think I have been scammed and I want my money back, but I don't know how to get it back or how to stop these people from scamming other people. Any help in this matter is much...
appreciated. Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I emailed the company to ask them to refund to my new credit card which replaced the old one they had on file. The company had not responded to my email with the updated information and I have not received the refund to date
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I was contacted by the Hoverboard 360, they said that I should receive the package this week. If/when I receive the item, I will confirm the status with you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern:
Complaint number: [redacted]
Customer name: [redacted]
We apologize for [redacted] unsatisfactory experience with Hoverboard 360.
The customer has already sent the board back, and provided us with the tracking number....
[redacted]
HORRIBLE! Broke a 10 year old boy's heart - hoverboard never worked, cant get any response from company, can't get through on customer service number and they do not answer emails
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as...
Resolved.)
Sincerely,[redacted]