To Whom it may concern, We apologize for unsatisfactory experience with Hoverboard 360 and her return process.We per the attached file. [redacted] has been sent return information and we are currently awaiting her order, so we can process it in our facility and issue her a refund. ...
[redacted]Thank you for your help in this matter. Regards, Hoverboard 360
I purchased Led shoes on 12/**/15. The advertisement on shipping is very misleading. I have sent several emails to this company with no response on when I will receive shoes that I ordered for a gift for my child. Whenever I call I am on hold over 30 minutes and when someone finally picks up they don't say anything for about 5 min because they are too busy laughing with other employees. The company could not give me an estimated date on when I would receive my order. They said that I could request a refund but the refund would take a week to process. This company is very unprofessional you hold on for 30-45 minutes for the recording to hang up on you. I am waiting only because my daughter really wanted the shoes and of course they took the money out of my account as soon as I purchased. I am very disappointed at the poor service given and want to warn others about this.
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Per the original instructions was to fill out the RA form and put inside the packing box and ship everything back that is why I was asking for an address a real address where someone can sign for it. So again what address to send the RA form to certified mail or a fax number? I do not have scanning so can not scan and email form back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]Good Afternoon,As it is stated on our website, customer is responsible for...
returning the merchandise to our return department. Customer is subjected to 15% restocking fee. If customer wishes to the return the merchandise they can get in touch with our returns department at [redacted]
[redacted]
[redacted]Customer [redacted], Has Been responded to directly with instruction on were to return the Hoverboard to in accordance with our return policy. Best Regards, Customer ServiceHoverboard-360
I order a hoverboard on 11/**/2015 and was promised delivery in 2 days. I did not receive and have still not received my product, I contact the company via their non 800 line and reached customer service twice. Both times I was promised the board would be shipped out the next day. I have not received the Hoverboard. I have contacted the company via email several times and they have not responded. It's 12/**/2015 - still no product and no the company does not answer the phone.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I did receive an Email from Hoverboard360 on Monday, 04/** stating I would be refunded the purchase price. I have checked my credit card account daily since your Email on 04/** and just checked again before responding to this Email and the refund has not been issued yet. Thank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
They have not gotten back to me for slip on e mail so I am able to receive my refund
They have...
already taken the money from my accout
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer, [redacted], placed a chargeback with her bank/credit card company. We are waiting for the issuer to send us the second documents (a second chargeback). Once we receive those documents, we will accept the chargeback and the customer will be refunded in full (as per customer's request).
Revdex.com:The shipment arrived today, it was ordered on Dec *. Thank you!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
Complaint number: [redacted]
Customer name: [redacted]
We apologize for [redacted] unsatisfactory experience with Hoverboard 360
We provided her with a address to send the board to, once we receive a tracking number from her and receive the board in our facility, we will...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
[redacted]
[redacted]
[redacted]
[redacted]Consumer: [redacted]Return policy is attached for your reference. Customer service is provided by phone ###-###-#### and internet...
(hoverboard360.com). Thank you. Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To Whom it may concern, We apologize for unsatisfactory experience with Hoverboard 360 and her return process.We per the attached file. [redacted] has been sent return information and we are currently awaiting her order, so we can process it in our facility and issue her a refund. ...
[redacted]Thank you for your help in this matter. Regards, Hoverboard 360
I purchased Led shoes on 12/**/15. The advertisement on shipping is very misleading. I have sent several emails to this company with no response on when I will receive shoes that I ordered for a gift for my child. Whenever I call I am on hold over 30 minutes and when someone finally picks up they don't say anything for about 5 min because they are too busy laughing with other employees. The company could not give me an estimated date on when I would receive my order. They said that I could request a refund but the refund would take a week to process. This company is very unprofessional you hold on for 30-45 minutes for the recording to hang up on you. I am waiting only because my daughter really wanted the shoes and of course they took the money out of my account as soon as I purchased. I am very disappointed at the poor service given and want to warn others about this.
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Per the original instructions was to fill out the RA form and put inside the packing box and ship everything back that is why I was asking for an address a real address where someone can sign for it. So again what address to send the RA form to certified mail or a fax number? I do not have scanning so can not scan and email form back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To Whom it may concern - We are awaiting the board to be returned to refund customer ([redacted]
[redacted]
[redacted]
[redacted]Good Afternoon,As it is stated on our website, customer is responsible for...
returning the merchandise to our return department. Customer is subjected to 15% restocking fee. If customer wishes to the return the merchandise they can get in touch with our returns department at [redacted]
Horrible customer service cannot reach anyone by phone. No order staus.
[redacted]
[redacted]Customer [redacted], Has Been responded to directly with instruction on were to return the Hoverboard to in accordance with our return policy. Best Regards, Customer ServiceHoverboard-360
I order a hoverboard on 11/**/2015 and was promised delivery in 2 days. I did not receive and have still not received my product, I contact the company via their non 800 line and reached customer service twice. Both times I was promised the board would be shipped out the next day. I have not received the Hoverboard. I have contacted the company via email several times and they have not responded. It's 12/**/2015 - still no product and no the company does not answer the phone.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I did receive an Email from Hoverboard360 on Monday, 04/** stating I would be refunded the purchase price. I have checked my credit card account daily since your Email on 04/** and just checked again before responding to this Email and the refund has not been issued yet. Thank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
They have not gotten back to me for slip on e mail so I am able to receive my refund
They have...
already taken the money from my accout
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer, [redacted], placed a chargeback with her bank/credit card company. We are waiting for the issuer to send us the second documents (a second chargeback). Once we receive those documents, we will accept the chargeback and the customer will be refunded in full (as per customer's request).
Revdex.com:The shipment arrived today, it was ordered on Dec *. Thank you!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
[redacted]
To whom it may concern, We have checked our email accounts and there is no return request received by customer. Regards Customer Service
Complaint number: [redacted]
Customer name: [redacted]
We apologize for [redacted] unsatisfactory experience with Hoverboard 360
We provided her with a address to send the board to, once we receive a tracking number from her and receive the board in our facility, we will...
provide her with a replacement board.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Consumer: [redacted]Return policy is attached for your reference. Customer service is provided by phone ###-###-#### and internet...
(hoverboard360.com). Thank you. Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
Sincerely,
[redacted]