[redacted] Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard360. As per our terms and conditions, if a customer has a problem with their hoverboard, they need to get in contact with our returns department which is [redacted] to whom we will provide a form for the customer to fill out and email pictures of the board being defective. The customer has not provided us with the required documents as of 2/4, with no emails.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],and have determined that my complaint has...
NOT been resolved because I have received this form previously and when I sent in the completed form the company did not provide the steps needed actually return the hover board. I do not even have the correct address where to send the defective hoverboard. I will not call the phone number again because either I wait on hold or I am disconnected. I can not get through to a customer service agent.
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I finally received the hoverboard in the mail, but it is defective. I emailed and called the company multiple times. They finally emailed me and said to send them pictures of the hoverboard. I did and still have not heard back from them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Revdex.com and Customer,
Please see attached. Our customer service department has responded to [redacted] to assist with the process for her return request.
We have yet to hear back from the customer. Once the customer provides us with the documents, we...
can further address the issue and move forward with the process for her request.
We are awaiting customer's email response with the requested documents.
Thank you,
Hoverboard360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I actually ordered 4 Hoover boards from this company. I called them every day for weeks with no answer, emailed several times with no answer & messaged them on [redacted], with no answer. You can't return something to a company that will not answer any calls, emails or messages. One of the boards quit working the day it came out of the box!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Complaint number: [redacted]
Customer name: [redacted]
We are sorry for [redacted] unsatisfactory experience with Hoverboard 360
As of today, the customer has been refunded of their money.
[redacted]
We are sorry for [redacted] unsatisfactory experience with Hoverboard360.
On January [redacted] order was cancelled and refunded due to the item ordered not being available at the time. Please see below evidence of the refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Great. Again for the last time, where do I send the RA and pictures? Mailing address or fax number would be great. There is no address or phone/fax numbers on RA form. I have every thing to mail or fax them. What a horrible way to run a business and treat people. This should not of even got to this point. I don't believe I am asking too much. How can you send what they are requesting when you have no info to do so.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon,
We tried to reach customer to resolve the issue. Customer have
issued n chargeback through her credit card company on Jan ** 16 .
The funds have already been refunded to the customer. If
customer wants to exchange the board they can get in touch with our returns
department at [redacted].
Best Regards,
[redacted]
[redacted]Dear Valued Customer, Please email [redacted] with the Attached RMA form filled out and short video of the...
problem that you are facing with the Hoverboard and someone will be in contact with you on how to return the board back to us once it is approved. Best Regards, Customer ServiceHoverboard-360
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I emailed back immediately sending photos of new unused product and weeks of [redacted] delays were not acknowledged however I asked to have shipping and 15% restocking fee waived and they refused which is why the process had not been initiated they took weeks to ship what they said would be 2 days they did not respond to requests for info at that time I also would have never known (they had incorrect shipping info) had our local [redacted] person not tell us it was sitting in a facility again, improperly marked for battery with incorrect shipping info none of this was my fault and I will not pay over 150$ shipping and restocking for their mistakes please have seller send label and waive restocking fee as I now see, HUNDREDS of folks had the same or similar issues this company is not doing business honestly
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The second board should have NEVER been shipped to me. I tried to cancel the order within 24 hours. There were way too many complications with their customer service and returns process, not to mention a lack of response from them.
The amount I would have been forced to pay to ship the return product was more than half the price I paid for the item. I chalked it up to a loss. This business has POOR business practices.
I do not consider this response (three months later) as resolution or satisfactory to me and the matter was not resolved.
Sincerely,
[redacted]
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I requested, via email, after no responses via phone that I wanted the transaction and delivery cancelled. I had to purchase another Christmas present for my son. Nevertheless, they still had the package delivered on Christmas Eve in the afternoon. Too little too late. THeir website advertises 2 day shipping. My order was placed 11/** . No where near 2 days.
Now I've been asking for their shipping information to return the item in question, along with credit to my account via email since the end of December but they have yet to send me their shipping info to return the item. only sent me a form to complete and email back along with a picture of unopened box. I emailed them again to inquire about when I would get the shipping information and response was "soon". That was January *.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved...
because:
[Your Answer Here]
I have emailed Hoverboard 360 and sent [redacted] messages (see attached) requesting return authorization and a return address without success. The company asked for photographic proof that the Hoverboard was unused and I sent it them an email with the photos (twice) and still no return information. I have also sent them [redacted] messages (see attached) requesting return information and they acknowledged I sent the requested information and need the return information, but failed to supply the return information.
It has now been two months without success.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern: Complaint number:...
[redacted] Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard360. As per our terms and conditions, if a customer has a problem with their hoverboard, they need to get in contact with our returns department which is [redacted] to whom we will provide a form for the customer to fill out and email pictures of the board being defective. The customer has not provided us with the required documents as of 2/4, with no emails.
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern -
Customer ([redacted]) was refunded on 1/**/16.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],and have determined that my complaint has...
NOT been resolved because I have received this form previously and when I sent in the completed form the company did not provide the steps needed actually return the hover board. I do not even have the correct address where to send the defective hoverboard. I will not call the phone number again because either I wait on hold or I am disconnected. I can not get through to a customer service agent.
At this time, I have been contacted...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I finally received the hoverboard in the mail, but it is defective. I emailed and called the company multiple times. They finally emailed me and said to send them pictures of the hoverboard. I did and still have not heard back from them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. Sae attached:Sincerely,
[redacted]
Dear Revdex.com and Customer,
Please see attached. Our customer service department has responded to [redacted] to assist with the process for her return request.
We have yet to hear back from the customer. Once the customer provides us with the documents, we...
can further address the issue and move forward with the process for her request.
We are awaiting customer's email response with the requested documents.
Thank you,
Hoverboard360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I actually ordered 4 Hoover boards from this company. I called them every day for weeks with no answer, emailed several times with no answer & messaged them on [redacted], with no answer. You can't return something to a company that will not answer any calls, emails or messages. One of the boards quit working the day it came out of the box!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Complaint number: [redacted]
Customer name: [redacted]
We are sorry for [redacted] unsatisfactory experience with Hoverboard 360
As of today, the customer has been refunded of their money.
Good afternoon
[redacted]
We are sorry for [redacted] unsatisfactory experience with Hoverboard360.
On January [redacted] order was cancelled and refunded due to the item ordered not being available at the time. Please see below evidence of the refund.
Best Regards,
Customer Service
Hoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Great. Again for the last time, where do I send the RA and pictures? Mailing address or fax number would be great. There is no address or phone/fax numbers on RA form. I have every thing to mail or fax them. What a horrible way to run a business and treat people. This should not of even got to this point. I don't believe I am asking too much. How can you send what they are requesting when you have no info to do so.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]The customer was refunded on January ** 2016Best Regards, Customer ServiceHoverboard-360
Good Afternoon,
We tried to reach customer to resolve the issue. Customer have
issued n chargeback through her credit card company on Jan ** 16 .
The funds have already been refunded to the customer. If
customer wants to exchange the board they can get in touch with our returns
department at [redacted].
Best Regards,
Customer Service
Hoverboard-360
[redacted]
[redacted]Dear Valued Customer, Please email [redacted] with the Attached RMA form filled out and short video of the...
problem that you are facing with the Hoverboard and someone will be in contact with you on how to return the board back to us once it is approved. Best Regards, Customer ServiceHoverboard-360
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as...
Resolved.)
Sincerely,[redacted]
[redacted]
[redacted] Order number :#[redacted]Customer placed the order on 11/**/15 . Three boards were delivered to customer on 12/**/2015,...
12/**/2015 and 12/**/2015 respectively . Proof of delivery is attached Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I emailed back immediately sending photos of new unused product and weeks of [redacted] delays were not acknowledged however I asked to have shipping and 15% restocking fee waived and they refused which is why the process had not been initiated they took weeks to ship what they said would be 2 days they did not respond to requests for info at that time I also would have never known (they had incorrect shipping info) had our local [redacted] person not tell us it was sitting in a facility again, improperly marked for battery with incorrect shipping info none of this was my fault and I will not pay over 150$ shipping and restocking for their mistakes please have seller send label and waive restocking fee as I now see, HUNDREDS of folks had the same or similar issues this company is not doing business honestly
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The second board should have NEVER been shipped to me. I tried to cancel the order within 24 hours. There were way too many complications with their customer service and returns process, not to mention a lack of response from them.
The amount I would have been forced to pay to ship the return product was more than half the price I paid for the item. I chalked it up to a loss. This business has POOR business practices.
I do not consider this response (three months later) as resolution or satisfactory to me and the matter was not resolved.
Sincerely,
[redacted]
At this time, I have been contacted...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I requested, via email, after no responses via phone that I wanted the transaction and delivery cancelled. I had to purchase another Christmas present for my son. Nevertheless, they still had the package delivered on Christmas Eve in the afternoon. Too little too late. THeir website advertises 2 day shipping. My order was placed 11/** . No where near 2 days.
Now I've been asking for their shipping information to return the item in question, along with credit to my account via email since the end of December but they have yet to send me their shipping info to return the item. only sent me a form to complete and email back along with a picture of unopened box. I emailed them again to inquire about when I would get the shipping information and response was "soon". That was January *.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved...
because:
[Your Answer Here]
I have emailed Hoverboard 360 and sent [redacted] messages (see attached) requesting return authorization and a return address without success. The company asked for photographic proof that the Hoverboard was unused and I sent it them an email with the photos (twice) and still no return information. I have also sent them [redacted] messages (see attached) requesting return information and they acknowledged I sent the requested information and need the return information, but failed to supply the return information.
It has now been two months without success.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]