Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...
determined that my complaint has NOT been resolved because:
[Your Answer Here]
I emailed the company to ask them to refund to my new credit card which replaced the old one they had on file. The company had not responded to my email with the updated information and I have not received the refund to date
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Order number :#[redacted]Customer placed the order on 11/**/15 . Three boards were delivered to customer on 12/**/2015, 12/**/2015 and...
12/**/2015 respectively . Proof of delivery is attached Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at ###-###-####. Once the RMA form is filled out customer can send the board to the following address [redacted]. Once we receive your board we would be glad to either refund or exchange the merchandise for the customer.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-360
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard360.
We had provided [redacted] with a return address and instructions on how to pack the board so that it will be received for shipment. UPS will accept shipments (as noted on their...
website). Once we receive the board back we will refund Ms Keith in accordance with our returns policy.
Regards
Hoverboard360
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
They have not gotten back to me for slip on e mail so I am able to receive my refund
They have already taken the money from my accout
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The company did respond via Email, after I opened my complaint w/ the Revdex.com. The Email stated to Email returns, which I did. The returns Email stated to attach pictures of the board and fill out an attached form, which I did. When I sent those back to them, I had to request an address to return the board, as none was provided. Then on 03/** I received an Email response stating thank you, a return address will be provided shorty. I Emailed them daily after that requesting an address and on 03/** I received the Email w/ the return address. I have now shipped my hoverboard back, however, they have not repaired or exchanged it yet. I would like to wait to close the claim until the issue is resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Complaint: [redacted]
Customer name: [redacted]
We apologize for [redacted] unsatisfactory experience with Hoverboard 360
He has send the board back to our facility, as soon as it is inspected, he will be issued a refund....
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I was sent an email from Hoverboard 360 asking me to return the hoverboard. Until now I have not received the hoverboard I...
ordered.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question...
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved. In the manner that they cancelled my order. As for the business practice and their promises of delivering an order before Christmas, that did not happen, and their business practice should be...
looked at.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Customer [redacted] placed an order on Hoverboard360.com on 11/**/2015 and was received on 12/**/2015 POD attached. If the customer...
would like to return the product please find attached our return policy and reach out to [redacted] Best Regards, Customer ServiceHoverboard-360
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved...
because:
We are now trying to return the item. According to their Jan ** email, our issue has been handed off to the management. We have followed up several times, but no response yet.
The last we heard from them was this email: [redacted]
[redacted]
[redacted]
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Customer [redacted], Placed 3 Orders on Hoverboard360.commOrder 1 placed on 12/**/2015 for 2 hoverboards received...
on 12/**/2015 POD attached Order 2 placed on 12/**/2015 received on 12/**/2015 POD attachedReturn Policy is attached. Hoverboard360.com does have a 30 Day refund policy if you are in the 30 day time frame meaning you are allotted 30 days from date of receiving the hover board to return it back. Best Regards, Customer ServiceHoverboard-360
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved...
because:
There was not an appropriate box to click for my situation. I was not contacted by the business. Although my issue has been resolved. After explaining my situation on social media and finding out that my situation was very common, I contacted the business again but this time with the assistance of an attorney. Once the attorney was involved, the company did refund my money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]Consumer: [redacted]$339.14 refunded on 02/**/2016 (Visa ending in [redacted]). 15% restocking fees applied as per Return Policy (see attachment)....
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...
determined that my complaint has NOT been resolved because:
[Your Answer Here]
I emailed the company to ask them to refund to my new credit card which replaced the old one they had on file. The company had not responded to my email with the updated information and I have not received the refund to date
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Order number :#[redacted]Customer placed the order on 11/**/15 . Three boards were delivered to customer on 12/**/2015, 12/**/2015 and...
12/**/2015 respectively . Proof of delivery is attached Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at ###-###-####. Once the RMA form is filled out customer can send the board to the following address [redacted]. Once we receive your board we would be glad to either refund or exchange the merchandise for the customer.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-360
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard360.
We had provided [redacted] with a return address and instructions on how to pack the board so that it will be received for shipment. UPS will accept shipments (as noted on their...
website). Once we receive the board back we will refund Ms Keith in accordance with our returns policy.
Regards
Hoverboard360
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,[redacted]
At this time, I have been contacted...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
They have not gotten back to me for slip on e mail so I am able to receive my refund
They have already taken the money from my accout
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The company did respond via Email, after I opened my complaint w/ the Revdex.com. The Email stated to Email returns, which I did. The returns Email stated to attach pictures of the board and fill out an attached form, which I did. When I sent those back to them, I had to request an address to return the board, as none was provided. Then on 03/** I received an Email response stating thank you, a return address will be provided shorty. I Emailed them daily after that requesting an address and on 03/** I received the Email w/ the return address. I have now shipped my hoverboard back, however, they have not repaired or exchanged it yet. I would like to wait to close the claim until the issue is resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Complaint: [redacted]
Customer name: [redacted]
We apologize for [redacted] unsatisfactory experience with Hoverboard 360
He has send the board back to our facility, as soon as it is inspected, he will be issued a refund....
[redacted]
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I was sent an email from Hoverboard 360 asking me to return the hoverboard. Until now I have not received the hoverboard I...
ordered.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question...
above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved. In the manner that they cancelled my order. As for the business practice and their promises of delivering an order before Christmas, that did not happen, and their business practice should be...
looked at.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Customer [redacted] placed an order on Hoverboard360.com on 11/**/2015 and was received on 12/**/2015 POD attached. If the customer...
would like to return the product please find attached our return policy and reach out to [redacted] Best Regards, Customer ServiceHoverboard-360
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved...
because:
We are now trying to return the item. According to their Jan ** email, our issue has been handed off to the management. We have followed up several times, but no response yet.
The last we heard from them was this email: [redacted]
[redacted]
[redacted]
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Customer [redacted], Placed 3 Orders on Hoverboard360.commOrder 1 placed on 12/**/2015 for 2 hoverboards received...
on 12/**/2015 POD attached Order 2 placed on 12/**/2015 received on 12/**/2015 POD attachedReturn Policy is attached. Hoverboard360.com does have a 30 Day refund policy if you are in the 30 day time frame meaning you are allotted 30 days from date of receiving the hover board to return it back. Best Regards, Customer ServiceHoverboard-360
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved...
because:
There was not an appropriate box to click for my situation. I was not contacted by the business. Although my issue has been resolved. After explaining my situation on social media and finding out that my situation was very common, I contacted the business again but this time with the assistance of an attorney. Once the attorney was involved, the company did refund my money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]
[redacted]...
[redacted] [redacted] [redacted]To whom it may concern, I have not received any correspondence from this business whatsoever. Sincerely,
[redacted]
[redacted]
[redacted]Consumer: [redacted]$339.14 refunded on 02/**/2016 (Visa ending in [redacted]). 15% restocking fees applied as per Return Policy (see attachment)....
Thank you.Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
The customer was emailed on 2/**/16 to fill out out an RMA form. We have yet to receive a response to it