Good Afternoon
We tried to reach customer to resolve the issue. Customer have
issued n chargeback through her credit card company .
The funds have already been refunded to the customer. If
customer wants to exchange the board they can get in touch with our returns
department at [redacted] or call us at ###-###-####.
Good Afternoon,
If the customer wants to
return or exchange the merchandise they need to go through our return
process by getting in touch with our returns department at [redacted] or
contact us at ###-###-####. Call us if you need any help with
return process during 9am to 5pm business hours.
This return policy is presented
on our website. When customer made the purchase, they are acknowledged about
this policy.
Best Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I have received a email from hoverboard 360...
stating they would credit my account. Today February **, 2016 I just checked my credit card account and I have been credited. All of this stated November **,2015 took this long . Thank you [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
I have received a email from hoverboard 360 stating they would credit my account. Today February **, 2016 I just checked my credit card account and I have been credited. All of this stated November **,2015 took this long . Thank you [redacted]
I'm not even entirely certain that this remains a legitimate business. I ordered a Hoverboard 360 XL, listed on their website as being in stock. The website indicated that there would be a 2-3 day processing period and free 2 day shipping. My credit card was charged immediately. I received an order confirmation by email immediately and no further communication about the order. About two weeks later, I asked for an update by email to their customer service email address. No response. I attempted to call the customer service number. After a recorded message, I was forwarded to a voice mail box that was full and the call disconnected automatically. I then emailed asking to cancel my order. Again, there was no response. Now, 18 days after placing my order, they have my money while I have no product and no way to communicate with them. The fact that this product was to be my son's only Christmas present only makes their poor business practices that much more painful.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I'm so sorry to bother you but a few days ago a filed a customer review, reported a scam and a...
complaint against Hoverboard360 company phone number ###-###-####. complaint # [redacted]. I did it because I bought a Hoverboard online on December *. 2015, and nothing is secure or safe during this holidays. On the website, the company promise a 2 days delivery and the phone number listed on the web nobody answers it. So I thought that was an scam because a week passed, didn't get the product and I couldn't contact anyone. I filed this complaint but finally product has arrived today December **, 2015 so I'd like to cancel or delete the complaint, the customer review and report. sorry again for any inconvenience I might have caused. feel free to contact me at ###-###-#### if you have any question. I'll try to contact Revdex.com tomorrow during business hours to clarify this issue
Sincerely,
[redacted]
Please see attached proof of refund. We have refunded this customer on March [redacted] to their [redacted] account.
The refund was processed on March [redacted], please note that it may take 3-5 business days for the refund to reflect onto their account.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Yes, that email was sent. I do not have to supply them with anything. I followed all of the return requirements and paid for the return when the product did not operate at all. But, the package was sent [redacted] and has already been delivered. I have not received a refund or any other information from the company as I requested. I am not satisfied with the response and nothing has been settled. This has gone on since December ** with no refund for a product that did not work at all. Proof of delivery is attached.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have sent the information needed back to the company. The business Replied with an address to return the product but without information on resolution of refund, replacement or repair. Since the product arrived broken, not sure why the company would not send a replacement or at most an RMA since shipping was paid durning order of the product.I have asked the business for clarification on what the plan of action is along with shipping resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern, An request was sent to customer on 1/*/16 to fill out the return form and email it back to us with pictures of the board, but we never received any response with form and pictures.Regards Customer Service.
Good Afternoon,
If the customer wants to
return or exchange the merchandise they need to go through our return
process by getting in touch with our returns department at[redacted]. or
contact us at ###-###-####. Call us if you need any help with
return process during 9am to 5pm business hours.
This return policy is presented
on our website. When customer made the purchase, they are acknowledged about
this policy.
Best Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will gladly ship back the hoverboard. The problem that I have is that it never worked and for me to ship it back it will cost me approx $55-60 if not more. It is an extremely heavy item. I would understand having to pay for the return shipping if the item worked and then broke but that is not the case. I was sent a damaged item from which I paid $399.00 for and now I am asked to pay more just to receive a non broken one. I find this to be unacceptable. I contacted the company the day we received it so there is documentation that is never worked. As previously stated, we ordered 3 in total and the other 2 were fine. I would like the company to pay for a return label due to the fact the board was sent to me damaged.
Thank you
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Complaint number: [redacted]Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard 360.We have responded to the customer with the return address on Jan **. We have yet to receive a response for a tracking number, however once we receive a tracking number...
and we receive the board in our facility, we will provide her with the refund.
[redacted]
[redacted]
[redacted]
[redacted]Customer [redacted] placed this on 12/**/2015 and the customer has received the merchandise on 01/**/2016. please review...
attachment. Thank you! Best Regards, Customer ServiceHoverboard-360
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. I have tried calling, asking questions on their Facebook page (but I was blocked from commenting rather than getting a reply), and contacting them with the help of [redacted]. No...
response. I believe this business to be cheating customers, sending them products not from the US, not within the time frame advertised, then ignoring any request to cancel or return. I am one of hundreds this has happened to. Any doubt? See the comments on their FB page. And keep in mind that they are blocking hundreds of commenters like me so what you see is a fraction of the complaints.Sincerely,[redacted]
Very bad company. Very poor customer service....when you can get them to answer the phone. No response to emails at all. They say 2 day shipping, but that means after it arrives in the states from Hong Kong, which can take a month.
Stay away from this seller!!!
Complaint number: [redacted]Customer name: [redacted]We apologize for [redacted] unsatisfactory experience with Hoverboard 360We provided her with a address to send the board to, once we receive a tracking number from her and receive the board in our facility, we will provide her with a...
We are sorry that [redacted] had an unsatisfactory experience with Hoverboard360. [redacted] will receive a shipping label from us within the next 24 hours so we can clear this return. RegardsHoverboard360 Customer Service
Good Afternoon
We tried to reach customer to resolve the issue. Customer have
issued n chargeback through her credit card company .
The funds have already been refunded to the customer. If
customer wants to exchange the board they can get in touch with our returns
department at [redacted] or call us at ###-###-####.
Best Regards,
Customer Service
Hoverboard-360
Good Afternoon,
If the customer wants to
return or exchange the merchandise they need to go through our return
process by getting in touch with our returns department at [redacted] or
contact us at ###-###-####. Call us if you need any help with
return process during 9am to 5pm business hours.
This return policy is presented
on our website. When customer made the purchase, they are acknowledged about
this policy.
Best Regards,
Customer Service
Hoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I have received a email from hoverboard 360...
stating they would credit my account. Today February **, 2016 I just checked my credit card account and I have been credited. All of this stated November **,2015 took this long . Thank you [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
I have received a email from hoverboard 360 stating they would credit my account. Today February **, 2016 I just checked my credit card account and I have been credited. All of this stated November **,2015 took this long . Thank you [redacted]
I'm not even entirely certain that this remains a legitimate business. I ordered a Hoverboard 360 XL, listed on their website as being in stock. The website indicated that there would be a 2-3 day processing period and free 2 day shipping. My credit card was charged immediately. I received an order confirmation by email immediately and no further communication about the order. About two weeks later, I asked for an update by email to their customer service email address. No response. I attempted to call the customer service number. After a recorded message, I was forwarded to a voice mail box that was full and the call disconnected automatically. I then emailed asking to cancel my order. Again, there was no response. Now, 18 days after placing my order, they have my money while I have no product and no way to communicate with them. The fact that this product was to be my son's only Christmas present only makes their poor business practices that much more painful.
To whom it may concern, We have asked customer ([redacted]) to follow RMA process by filling out RMA form and sending back said documents to no...
avail. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I'm so sorry to bother you but a few days ago a filed a customer review, reported a scam and a...
complaint against Hoverboard360 company phone number ###-###-####. complaint # [redacted]. I did it because I bought a Hoverboard online on December *. 2015, and nothing is secure or safe during this holidays. On the website, the company promise a 2 days delivery and the phone number listed on the web nobody answers it. So I thought that was an scam because a week passed, didn't get the product and I couldn't contact anyone. I filed this complaint but finally product has arrived today December **, 2015 so I'd like to cancel or delete the complaint, the customer review and report. sorry again for any inconvenience I might have caused. feel free to contact me at ###-###-#### if you have any question. I'll try to contact Revdex.com tomorrow during business hours to clarify this issue
Sincerely,
[redacted]
Please see attached proof of refund. We have refunded this customer on March [redacted] to their [redacted] account.
The refund was processed on March [redacted], please note that it may take 3-5 business days for the refund to reflect onto their account.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Yes, that email was sent. I do not have to supply them with anything. I followed all of the return requirements and paid for the return when the product did not operate at all. But, the package was sent [redacted] and has already been delivered. I have not received a refund or any other information from the company as I requested. I am not satisfied with the response and nothing has been settled. This has gone on since December ** with no refund for a product that did not work at all. Proof of delivery is attached.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have sent the information needed back to the company. The business Replied with an address to return the product but without information on resolution of refund, replacement or repair. Since the product arrived broken, not sure why the company would not send a replacement or at most an RMA since shipping was paid durning order of the product.I have asked the business for clarification on what the plan of action is along with shipping resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern, An request was sent to customer on 1/*/16 to fill out the return form and email it back to us with pictures of the board, but we never received any response with form and pictures.Regards Customer Service.
Good Afternoon,
If the customer wants to
return or exchange the merchandise they need to go through our return
process by getting in touch with our returns department at[redacted]. or
contact us at ###-###-####. Call us if you need any help with
return process during 9am to 5pm business hours.
This return policy is presented
on our website. When customer made the purchase, they are acknowledged about
this policy.
Best Regards,
Customer Service
Hoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will gladly ship back the hoverboard. The problem that I have is that it never worked and for me to ship it back it will cost me approx $55-60 if not more. It is an extremely heavy item. I would understand having to pay for the return shipping if the item worked and then broke but that is not the case. I was sent a damaged item from which I paid $399.00 for and now I am asked to pay more just to receive a non broken one. I find this to be unacceptable. I contacted the company the day we received it so there is documentation that is never worked. As previously stated, we ordered 3 in total and the other 2 were fine. I would like the company to pay for a return label due to the fact the board was sent to me damaged.
Thank you
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Complaint number: [redacted]Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard 360.We have responded to the customer with the return address on Jan **. We have yet to receive a response for a tracking number, however once we receive a tracking number...
and we receive the board in our facility, we will provide her with the refund.
[redacted]
[redacted]
[redacted]
[redacted]Customer [redacted] placed this on 12/**/2015 and the customer has received the merchandise on 01/**/2016. please review...
attachment. Thank you! Best Regards, Customer ServiceHoverboard-360
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. I have tried calling, asking questions on their Facebook page (but I was blocked from commenting rather than getting a reply), and contacting them with the help of [redacted]. No...
response. I believe this business to be cheating customers, sending them products not from the US, not within the time frame advertised, then ignoring any request to cancel or return. I am one of hundreds this has happened to. Any doubt? See the comments on their FB page. And keep in mind that they are blocking hundreds of commenters like me so what you see is a fraction of the complaints.Sincerely,[redacted]
Very bad company. Very poor customer service....when you can get them to answer the phone. No response to emails at all. They say 2 day shipping, but that means after it arrives in the states from Hong Kong, which can take a month.
Stay away from this seller!!!
Complaint number: [redacted]Customer name: [redacted]We apologize for [redacted] unsatisfactory experience with Hoverboard 360We provided her with a address to send the board to, once we receive a tracking number from her and receive the board in our facility, we will provide her with a...
replacement board.
We are sorry that [redacted] had an unsatisfactory experience with Hoverboard360. [redacted] will receive a shipping label from us within the next 24 hours so we can clear this return. RegardsHoverboard360 Customer Service