Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. I have also requested the assistance of my credit card company, however, they could not reach anyone at Hover Board 360 for assistance.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I spoke to a customer service representative after waiting 45 minutes for help. They said that they do not repair and will not replace if damaged. My entire complaint was the hoverboard cracked the first time it was used. The body was extremely fragile and not built for riding. I would like the company to replace the board or refund my $. They also expect me to pay shipping for return, which would be expensive because of the weight of the board. Overall, a bad shopping experience. I would like the company to contact me and let me know how they will make this situation right.
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern:Complaint number: [redacted]Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard 360We have provided [redacted] with a return address, but we have yet to receive any tracking information from her in regards of shipping the...
board back. Once we receive a tracking number via email, and we receive the board in our facility, we will provide the credit. [redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
The company has finally refunded the money for the products I never received via mail. Sincerely,[redacted]...
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. After I filed a complaint with the Revdex.com I e-mailed the company on 7/** and 7/** to let them know with no response. I am very discouraged, not sure what the next...
step would be. I'm thinking I should take them to small claims court? If you have any advice please let me know; what this company did and is doing to its customers is not right. Sincerely,[redacted]
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
I was able to get a live person on the line after the New Year, but could not get a straight answer as to where to send hoverboard back. All I was told was to send it to the "east coast address." I asked for specific address and could not get that out of her. Currently disputed charge via my [redacted] account. If Hoverboard 360 does not respond to them,[redacted] will reimburse me my money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Revdex.com and Customer,Please see the attached document. This is proof that we have refunded our customer, [redacted], in full on April *, 2016. Please allow 3-5 business days for the refund to reflect onto customer's original form of payment.Thank you,Hoverboard360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
The business supplied me with a return address on 1/**/16 after requesting this information since 12/**/15. However they do not disclose to the Revdex.com that they refuse to provide a pre-paid shipping label for me to return it AND they advised me they will retain 15 percent of the cost of the item to re-stock it. This business sent me the incorrect item AND I ordered it with 2-day shipping on 12/*/15 but the shipment arrived 2 weeks after I ordered it. It arrived on 12/**/15 and I immediately contacted them to advise it was not the product I ordered and wanted to return it. I cannot be held responsible to ship this item back at my expense (approx $75+ due to the weight and in the manner it needs to be returned) and a 15 percent restocking fee when they business is completely at fault. I am requesting again a pre-paid return label and a full refund upon the company's receipt of the product with no restocking fee deducted. It is in perfect condition.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They asked for a picture of the item in the box and a return form filled out and a picture sent of the form. I complied with their request. I have yet to hear from them again. I am still waiting for a return autorization number. The 30 days that they list on their website to accept returns has passed because they failed to return my requests for an authorization number.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
I got an email with the return address the Hoverboard had been returned by ups and has been received now waiting for an...
email or call to see what the next step is it was received on January [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have sent the information needed back to the company. The business Replied with an address to return the product but without information on resolution of refund, replacement or repair. Since the product arrived broken, not sure why the company would not send a replacement or at most an RMA since shipping was paid durning order of the product.
I have asked the business for clarification on what the plan of action is along with shipping resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Good Afternoon, If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at ###-###-####. Once the RMA form is filled out customer can send the board to the following address [redacted]. Once we receive your board we would be glad to either refund or exchange the merchandise for the customer. This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
We would be more the happy to resolve this customers complaints. In regards to the customer delivery it looks as though the customer delayed the shipping but this is only what we can see through the [redacted] website. We do acknowledge that there was a bit of a delay on [redacted]'s sideThe customer...
was given an RMA form to fill out but the customer is refusing to do so because of a potential 15% restocking fee. The customer first reached out for a return on February [redacted] and was replied to within 24 hours. The customer should fill out the RMA
This place never answers the phone, or replies to an email. I ordered a product and have no clue where it is, or if it will be delivered by Christmas as promised.
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]I have emailed Hoverboard 360 and sent [redacted] messages (see attached) requesting return authorization and a return address...
without success. The company asked for photographic proof that the Hoverboard was unused and I sent it them an email with the photos (twice) and still no return information. I have also sent them [redacted] messages (see attached) requesting return information and they acknowledged I sent the requested information and need the return information, but failed to supply the return information.It has now been two months without success.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard360. Researching back through all correspondence the earliest request from [redacted] to cancel the shipments was on December **, being the date of receipt of the goods. [redacted] has put a chargeback through his...
bank. We will not dispute this and will send [redacted] a return label so that he can return the boards to us. RegardsHoverboard360
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. I have also requested the assistance of my credit card company, however, they could not reach anyone at Hover Board 360 for assistance.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I spoke to a customer service representative after waiting 45 minutes for help. They said that they do not repair and will not replace if damaged. My entire complaint was the hoverboard cracked the first time it was used. The body was extremely fragile and not built for riding. I would like the company to replace the board or refund my $. They also expect me to pay shipping for return, which would be expensive because of the weight of the board. Overall, a bad shopping experience. I would like the company to contact me and let me know how they will make this situation right.
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern:Complaint number: [redacted]Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard 360We have provided [redacted] with a return address, but we have yet to receive any tracking information from her in regards of shipping the...
board back. Once we receive a tracking number via email, and we receive the board in our facility, we will provide the credit. [redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
The company has finally refunded the money for the products I never received via mail. Sincerely,[redacted]...
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. After I filed a complaint with the Revdex.com I e-mailed the company on 7/** and 7/** to let them know with no response. I am very discouraged, not sure what the next...
step would be. I'm thinking I should take them to small claims court? If you have any advice please let me know; what this company did and is doing to its customers is not right. Sincerely,[redacted]
At this time, I have been contacted...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
I was able to get a live person on the line after the New Year, but could not get a straight answer as to where to send hoverboard back. All I was told was to send it to the "east coast address." I asked for specific address and could not get that out of her. Currently disputed charge via my [redacted] account. If Hoverboard 360 does not respond to them,[redacted] will reimburse me my money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Revdex.com and Customer,Please see the attached document. This is proof that we have refunded our customer, [redacted], in full on April *, 2016. Please allow 3-5 business days for the refund to reflect onto customer's original form of payment.Thank you,Hoverboard360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
The business supplied me with a return address on 1/**/16 after requesting this information since 12/**/15. However they do not disclose to the Revdex.com that they refuse to provide a pre-paid shipping label for me to return it AND they advised me they will retain 15 percent of the cost of the item to re-stock it. This business sent me the incorrect item AND I ordered it with 2-day shipping on 12/*/15 but the shipment arrived 2 weeks after I ordered it. It arrived on 12/**/15 and I immediately contacted them to advise it was not the product I ordered and wanted to return it. I cannot be held responsible to ship this item back at my expense (approx $75+ due to the weight and in the manner it needs to be returned) and a 15 percent restocking fee when they business is completely at fault. I am requesting again a pre-paid return label and a full refund upon the company's receipt of the product with no restocking fee deducted. It is in perfect condition.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
At this time, I have been contacted...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They asked for a picture of the item in the box and a return form filled out and a picture sent of the form. I complied with their request. I have yet to hear from them again. I am still waiting for a return autorization number. The 30 days that they list on their website to accept returns has passed because they failed to return my requests for an authorization number.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
I got an email with the return address the Hoverboard had been returned by ups and has been received now waiting for an...
email or call to see what the next step is it was received on January [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have sent the information needed back to the company. The business Replied with an address to return the product but without information on resolution of refund, replacement or repair. Since the product arrived broken, not sure why the company would not send a replacement or at most an RMA since shipping was paid durning order of the product.
I have asked the business for clarification on what the plan of action is along with shipping resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Good Afternoon, If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at ###-###-####. Once the RMA form is filled out customer can send the board to the following address [redacted]. Once we receive your board we would be glad to either refund or exchange the merchandise for the customer. This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
We would be more the happy to resolve this customers complaints. In regards to the customer delivery it looks as though the customer delayed the shipping but this is only what we can see through the [redacted] website. We do acknowledge that there was a bit of a delay on [redacted]'s sideThe customer...
was given an RMA form to fill out but the customer is refusing to do so because of a potential 15% restocking fee. The customer first reached out for a return on February [redacted] and was replied to within 24 hours. The customer should fill out the RMA
This place never answers the phone, or replies to an email. I ordered a product and have no clue where it is, or if it will be delivered by Christmas as promised.
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]I have emailed Hoverboard 360 and sent [redacted] messages (see attached) requesting return authorization and a return address...
without success. The company asked for photographic proof that the Hoverboard was unused and I sent it them an email with the photos (twice) and still no return information. I have also sent them [redacted] messages (see attached) requesting return information and they acknowledged I sent the requested information and need the return information, but failed to supply the return information.It has now been two months without success.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard360. Researching back through all correspondence the earliest request from [redacted] to cancel the shipments was on December **, being the date of receipt of the goods. [redacted] has put a chargeback through his...
bank. We will not dispute this and will send [redacted] a return label so that he can return the boards to us. RegardsHoverboard360