Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[the item ordered was never received. Never even heard anything back from the company once I ordered the item they charged my car $498.99]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon,We have not received an RMA form which was send to the customer. If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at [redacted]. Call us if you need any help with return process during 9am to 5pm business hours.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To whom it may concern, The customer was advised to send his return request on our Returns email account, and nothing was received. As shown on the attached file, the last message sent was on 1/**/16. RegardsCustomer Service.
Good Afternoon,
If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at [redacted]. As it is stated on our website, customer is responsible for returning
the merchandise to our return department. Customer is subjected to 15%
restocking fee.
This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
An request was sent to customer on 1/*/16 to fill out the return form and email it back to us with pictures of the board, but we never received any response with form and pictures.
Regards
Good afternoon Complaint #: [redacted] Customer Name: [redacted]
We apologize to [redacted] for her unsatisfactory experience with Hoverboard360. We had sent [redacted] our returns form on January and as we did not receive a response we sent it again on January *. As...
of today we have not received the form filled out to commence the return process. If [redacted] is still wishing to return the hoverboard she needs to fill out and email us the return form along with several photographs to show the board has not been damaged through excessive use. We will then issue her a return authorization in line with our returns policy. RegardsHoverboard360
Good Afternoon
We tried to reach customer to resolve the issue. Customer have
issued n chargeback through her credit card company .
The funds have already been refunded to the customer. If
customer wants to exchange the board they can get in touch with our returns
department at [redacted] or call us at ###-###-####.
Best Regards, Customer ServiceHoverboard-360
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at [redacted]. As it is stated on our website, customer is responsible for returning
the merchandise to our return department. Customer is subjected to 15%
restocking fee. This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-360
Good Afternoon,
If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at ###-###-####. Our address for return is stated on RMA form which is the following [redacted]. Customer can call us if they need further assistance.
This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]After numerous calls & emails to HB360, they answered ONCE by sending me a very generic return form, asking me to fill it...
out and return with picture of the hoverboard. I did exactly what they said and I haven't heard from them since. Please note this form DID NOT have any return instructions or a return address. This was over 2 weeks ago and I'm still stuck with a damaged & non working board. I'm still out $433.40. My credit card company ([redacted]) is investigating and hopefully will issue me a refund soon. There are still many complaints on their [redacted] page. People still either have not received the product they paid for or like myself have a defective board. Hoverboard360 took our money and ran!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
[redacted]
[redacted]
[redacted]We apologize for [redacted] unsatisfactory experience with Hoverboard360As per our terms and conditions on our website; all shipping, handling and insurance charges are additional and...
non-refundable. We have provided the customer the return address and wave the restocking fee. A full refund will be provided once received.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Every time I call their office it tells me they have increased call volume and to hold for the next available operator. Then it tells me that no one can answer and gives me a voicemail and says its full and I can't leave a message!! It has done this since DECEMBER!! I have also sent several emails and NONE has been RETURNED!! Do they expect me to send my product back to a company that is not responding to me at all?? Then I would be without a board and without my money back!! This is ridiculous and terrible customer service!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[redacted]
[redacted]Have made contact with company but no resolution yet.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[the item ordered was never received. Never even heard anything back from the company once I ordered the item they charged my car $498.99]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please see attached; proof that we have refunded the customer today, March [redacted], 2016 at 3:00pm EST.
Thank you.
Good Afternoon,We have not received an RMA form which was send to the customer. If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at [redacted]. Call us if you need any help with return process during 9am to 5pm business hours.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To whom it may concern, The customer was advised to send his return request on our Returns email account, and nothing was received. As shown on the attached file, the last message sent was on 1/**/16. RegardsCustomer Service.
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,[redacted]
Good Afternoon,
If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at [redacted]. As it is stated on our website, customer is responsible for returning
the merchandise to our return department. Customer is subjected to 15%
restocking fee.
This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
Best Regards,
Customer Service
Hoverboard-360
To whom it may concern,
An request was sent to customer on 1/*/16 to fill out the return form and email it back to us with pictures of the board, but we never received any response with form and pictures.
Regards
Customer Service.
We have received [redacted]'s board on February [redacted]. A refund will be issued in the next 2-3 business days.
Good afternoon Complaint #: [redacted] Customer Name: [redacted]
We apologize to [redacted] for her unsatisfactory experience with Hoverboard360. We had sent [redacted] our returns form on January and as we did not receive a response we sent it again on January *. As...
of today we have not received the form filled out to commence the return process. If [redacted] is still wishing to return the hoverboard she needs to fill out and email us the return form along with several photographs to show the board has not been damaged through excessive use. We will then issue her a return authorization in line with our returns policy. RegardsHoverboard360
Good Afternoon
We tried to reach customer to resolve the issue. Customer have
issued n chargeback through her credit card company .
The funds have already been refunded to the customer. If
customer wants to exchange the board they can get in touch with our returns
department at [redacted] or call us at ###-###-####.
Best Regards, Customer ServiceHoverboard-360
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at [redacted]. As it is stated on our website, customer is responsible for returning
the merchandise to our return department. Customer is subjected to 15%
restocking fee. This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-360
We would like to extend our apologies to this customer. Please fill out the attached RMA to get the return process started
Good Afternoon,
If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at ###-###-####. Our address for return is stated on RMA form which is the following [redacted]. Customer can call us if they need further assistance.
This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]After numerous calls & emails to HB360, they answered ONCE by sending me a very generic return form, asking me to fill it...
out and return with picture of the hoverboard. I did exactly what they said and I haven't heard from them since. Please note this form DID NOT have any return instructions or a return address. This was over 2 weeks ago and I'm still stuck with a damaged & non working board. I'm still out $433.40. My credit card company ([redacted]) is investigating and hopefully will issue me a refund soon. There are still many complaints on their [redacted] page. People still either have not received the product they paid for or like myself have a defective board. Hoverboard360 took our money and ran!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
[redacted]
[redacted]
[redacted]We apologize for [redacted] unsatisfactory experience with Hoverboard360As per our terms and conditions on our website; all shipping, handling and insurance charges are additional and...
non-refundable. We have provided the customer the return address and wave the restocking fee. A full refund will be provided once received.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Every time I call their office it tells me they have increased call volume and to hold for the next available operator. Then it tells me that no one can answer and gives me a voicemail and says its full and I can't leave a message!! It has done this since DECEMBER!! I have also sent several emails and NONE has been RETURNED!! Do they expect me to send my product back to a company that is not responding to me at all?? Then I would be without a board and without my money back!! This is ridiculous and terrible customer service!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[redacted]
[redacted]Have made contact with company but no resolution yet.
Sincerely,
[redacted]
[redacted]
[redacted]The customer can initiate a return by sending an email to [redacted] Best Regards, Customer ServiceHoverboard-360