Please see attached proof of refund. We have refunded this customer on March [redacted] to their [redacted] account.The refund was processed on March [redacted], please note that it may take 3-5 business days for the refund to reflect onto their account.Thank you.
Good Evening, We have already issued a refund to the customer on FEB ** 2016. Providing the following documents which proof's a refund was issued. Best Regards,Customer ServiceHoverboard-360
customer [redacted] has received a hoverboard with either a Samsung or LG batttery. They can return their product to [redacted] or call ###-###-#### to start the processBest Regards, Customer ServiceHoverboard-360
[redacted]
[redacted]
[redacted]
[redacted]Dear Valued customer, Please find attached a RMA form, please fill it out and send a video of the problem that you are...
facing with the hoverboard and send it back to [redacted]. Once your video and RMA form is review in accordance with our Return policy you will be provided a Return address either for a refund or replacement. Best Regards, Customer ServiceHoverboard-360
Good Afternoon,
As it is stated on our
website, customer is responsible for returning the merchandise to our return
department. Customer is subjected to 15% restocking fee. If customer
wishes to the return the merchandise they can get in touch with our returns
department at...
To whom it may concern, The customer has been refunded as per your policy on our website.There is an attached file with the date of the refund. Regards Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My problem with sending it back for a return is that I will NOT get my money back. I have been following people on the company [redacted] page and several, several people haven't even gotten their boards and their money is taken. It took me over 2 months to get the board but my money was taken out of my account the day of the purchase and I got the run around the entire 2 months it was to be delivered. I do not trust the company and the only time I have had the least bit of response from them is IF ya'll have contacted them. Then I guess they get scared! But for them to actually follow through with what "their return policy" is I DO NOT think it is so nor do I trust them since the experience I had in the ordering/delivery process and the communication I received! And the others that I have read on the company ** page and other resources on that are giving input about Hoverboard360.com. I do not feel comfortable returning to the company when they did not keep their word on delivery and how it was handled. Fortunately I was not like lots who never received theirs or if they did it was damaged.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. I think I have been scammed and I want my money back, but I don't know how to get it back or how to stop these people from scamming other...
people. Any help in this matter is much appreciated. Sincerely,[redacted]
[redacted]Consumer: [redacted]Return policy is attached for your reference. Customer service is provided by phone ###-###-#### and internet ([redacted]). Thank you. Best Regards, Customer ServiceHoverboard-360
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They finally contacted me once I told them I had filed complaints with you, American Express, the FTC, Go Daddy, and the New York...
Attorney General. They agreed to take back the Hoverboard, but now say they will charge a 15% restocking fee. This is in the small print of their return policy, however, they did not send me what I ordered, so this is yet to be resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You also received a copy of their email about shipping back to repair/replace board. It took me a month to get them to send that email and they disregarded my request to return the board - because they would not even take a phone call or answer any emails. Because of this I had to purchase another board for my child from a different company (since it was a SANTA gift) I could not explain that the company would not fix the board...I requested to refund the board plus shipping costs. They would NEVER respond until I reported them to Revdex.com> Then... they responded that to send pics of board with issues. it would take days to hear back. They finally sent a generic email that said to send board back to a random company address and they would repair/replace board. The name and address of place to ship board was not even company I purchased it form and they are making me pay for shipping for a board that I received defective... I told them I wanted a refund. NO response. Then I told them they win because I know that I have no recourse so what do I do to at least have them pay for shipping to fix a board that showed up defective, and they never responded again.
I would love any suggestions you have but apparently they can do whatever they want and take peoples money and we truly have no recourse. They might get a "slap on the hand" which will do nothing to them and I am out $400.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My problem with sending it back for a return is that I will NOT get my money back. I have been following people on the company [redacted] page and several, several people haven't even gotten their boards and their money is taken. It took me over 2 months to get the board but my money was taken out of my account the day of the purchase and I got the run around the entire 2 months it was to be delivered. I do not trust the company and the only time I have had the least bit of response from them is IF ya'll have contacted them. Then I guess they get scared! But for them to actually follow through with what "their return policy" is I DO NOT think it is so nor do I trust them since the experience I had in the ordering/delivery process and the communication I received! And the others that I have read on the company ** page and other resources on that are giving input about Hoverboard360.com. I do not feel comfortable returning to the company when they did not keep their word on delivery and how it was handled. Fortunately I was not like lots who never received theirs or if they did it was damaged.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] board was delivered to us on February [redacted]. Her board will be refunded minus a 15% restocking fee in the next 2-3 business days as per our terms and conditions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I ordered 2 hoverboards from this company in December. I tried to return them within the 30 day policy but could not get a hold of them by phone (dropped calls) or e-mail (bounced back). I stopped payment with credit card company. They sent message that Hoverboard 360 responded stating they had not received the hoverboards back so credit card company proceeded with payment to them. I contacted credit card company and had explained that I could not get a hold of this company to attain required RM # and return address. Credit card company stated claim had expired. I then contacted you (case ID #[redacted]). Hoverboard 360 then sent me the RM# and shipping labels. I returned hoverboards and received notice that they were received and signed for. I have not received my $897.98 refund yet. They have my money AND the hoverboards. Since they had sent me the RM# and shipping labels, you sent me a notice asking if I had heard back which I responded yes, but I would not consider the dispute resolved until I received my refund. Still waiting for my refund!
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as...
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I spoke to a customer service representative after waiting 45 minutes for help. They said that they do not repair and will not replace if damaged. My entire complaint was the hoverboard cracked the first time it was used. The body was extremely fragile and not built for riding. I would like the company to replace the board or refund my $. They also expect me to pay shipping for return, which would be expensive because of the weight of the board. Overall, a bad shopping experience. I would like the company to contact me and let me know how they will make this situation right.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
There was not an appropriate box to click for my situation. I was not contacted by the business. Although my issue has been...
resolved. After explaining my situation on social media and finding out that my situation was very common, I contacted the business again but this time with the assistance of an attorney. Once the attorney was involved, the company did refund my money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please see attached proof of refund. We have refunded this customer on March [redacted] to their [redacted] account.The refund was processed on March [redacted], please note that it may take 3-5 business days for the refund to reflect onto their account.Thank you.
Good Evening, We have already issued a refund to the customer on FEB ** 2016. Providing the following documents which proof's a refund was issued. Best Regards,Customer ServiceHoverboard-360
[redacted]
[redacted]
[redacted]
[redacted]The...
customer [redacted] has received a hoverboard with either a Samsung or LG batttery. They can return their product to [redacted] or call ###-###-#### to start the processBest Regards, Customer ServiceHoverboard-360
[redacted]
[redacted]
[redacted]
[redacted]Dear Valued customer, Please find attached a RMA form, please fill it out and send a video of the problem that you are...
facing with the hoverboard and send it back to [redacted]. Once your video and RMA form is review in accordance with our Return policy you will be provided a Return address either for a refund or replacement. Best Regards, Customer ServiceHoverboard-360
Good Afternoon,
As it is stated on our
website, customer is responsible for returning the merchandise to our return
department. Customer is subjected to 15% restocking fee. If customer
wishes to the return the merchandise they can get in touch with our returns
department at...
[redacted]Best Regards, Customer ServiceHoverboard-360
To whom it may concern, The customer has been refunded as per your policy on our website.There is an attached file with the date of the refund. Regards Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My problem with sending it back for a return is that I will NOT get my money back. I have been following people on the company [redacted] page and several, several people haven't even gotten their boards and their money is taken. It took me over 2 months to get the board but my money was taken out of my account the day of the purchase and I got the run around the entire 2 months it was to be delivered. I do not trust the company and the only time I have had the least bit of response from them is IF ya'll have contacted them. Then I guess they get scared! But for them to actually follow through with what "their return policy" is I DO NOT think it is so nor do I trust them since the experience I had in the ordering/delivery process and the communication I received! And the others that I have read on the company ** page and other resources on that are giving input about Hoverboard360.com. I do not feel comfortable returning to the company when they did not keep their word on delivery and how it was handled. Fortunately I was not like lots who never received theirs or if they did it was damaged.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. I think I have been scammed and I want my money back, but I don't know how to get it back or how to stop these people from scamming other...
people. Any help in this matter is much appreciated. Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]...
[redacted]Consumer: [redacted]Return policy is attached for your reference. Customer service is provided by phone ###-###-#### and internet ([redacted]). Thank you. Best Regards, Customer ServiceHoverboard-360
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They finally contacted me once I told them I had filed complaints with you, American Express, the FTC, Go Daddy, and the New York...
Attorney General. They agreed to take back the Hoverboard, but now say they will charge a 15% restocking fee. This is in the small print of their return policy, however, they did not send me what I ordered, so this is yet to be resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You also received a copy of their email about shipping back to repair/replace board. It took me a month to get them to send that email and they disregarded my request to return the board - because they would not even take a phone call or answer any emails. Because of this I had to purchase another board for my child from a different company (since it was a SANTA gift) I could not explain that the company would not fix the board...I requested to refund the board plus shipping costs. They would NEVER respond until I reported them to Revdex.com> Then... they responded that to send pics of board with issues. it would take days to hear back. They finally sent a generic email that said to send board back to a random company address and they would repair/replace board. The name and address of place to ship board was not even company I purchased it form and they are making me pay for shipping for a board that I received defective... I told them I wanted a refund. NO response. Then I told them they win because I know that I have no recourse so what do I do to at least have them pay for shipping to fix a board that showed up defective, and they never responded again.
I would love any suggestions you have but apparently they can do whatever they want and take peoples money and we truly have no recourse. They might get a "slap on the hand" which will do nothing to them and I am out $400.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My problem with sending it back for a return is that I will NOT get my money back. I have been following people on the company [redacted] page and several, several people haven't even gotten their boards and their money is taken. It took me over 2 months to get the board but my money was taken out of my account the day of the purchase and I got the run around the entire 2 months it was to be delivered. I do not trust the company and the only time I have had the least bit of response from them is IF ya'll have contacted them. Then I guess they get scared! But for them to actually follow through with what "their return policy" is I DO NOT think it is so nor do I trust them since the experience I had in the ordering/delivery process and the communication I received! And the others that I have read on the company ** page and other resources on that are giving input about Hoverboard360.com. I do not feel comfortable returning to the company when they did not keep their word on delivery and how it was handled. Fortunately I was not like lots who never received theirs or if they did it was damaged.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,[redacted]
[redacted] board was delivered to us on February [redacted]. Her board will be refunded minus a 15% restocking fee in the next 2-3 business days as per our terms and conditions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I ordered 2 hoverboards from this company in December. I tried to return them within the 30 day policy but could not get a hold of them by phone (dropped calls) or e-mail (bounced back). I stopped payment with credit card company. They sent message that Hoverboard 360 responded stating they had not received the hoverboards back so credit card company proceeded with payment to them. I contacted credit card company and had explained that I could not get a hold of this company to attain required RM # and return address. Credit card company stated claim had expired. I then contacted you (case ID #[redacted]). Hoverboard 360 then sent me the RM# and shipping labels. I returned hoverboards and received notice that they were received and signed for. I have not received my $897.98 refund yet. They have my money AND the hoverboards. Since they had sent me the RM# and shipping labels, you sent me a notice asking if I had heard back which I responded yes, but I would not consider the dispute resolved until I received my refund. Still waiting for my refund!
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as...
Resolved.)
Sincerely,[redacted]
The customer has received an RMA form with [redacted] label with instructions to return the board
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I spoke to a customer service representative after waiting 45 minutes for help. They said that they do not repair and will not replace if damaged. My entire complaint was the hoverboard cracked the first time it was used. The body was extremely fragile and not built for riding. I would like the company to replace the board or refund my $. They also expect me to pay shipping for return, which would be expensive because of the weight of the board. Overall, a bad shopping experience. I would like the company to contact me and let me know how they will make this situation right.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
There was not an appropriate box to click for my situation. I was not contacted by the business. Although my issue has been...
resolved. After explaining my situation on social media and finding out that my situation was very common, I contacted the business again but this time with the assistance of an attorney. Once the attorney was involved, the company did refund my money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]