Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...
been resolved because:
[Your Answer Here]
I requested the money / refund via [redacted] because I paid via [redacted], as your website suggested!!!!!! Please refund me the money. You have the product, which I mailed to you vai [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My purchase was made on the guarantee that I would receive the item in time for Christmas, they advertised in time for Christmas delivery. We did not receive the item until 4 days after Christmas, since this was to be my Grandsons main gift, I had to go out and find one locally before Christmas. That is why I do not feel I should have to pay the restock fee, since they did not make their own delivery guarantee. I have since sent them 2 emails about this. I want to send the unopened item back for a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern:
We apologize for the unpleasant experience with [redacted] with Hoverboard360.
We have tried to comply with her, and sent her the return address via...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received the product I ordered but never did hear directly from...
the business. I received the product a little over 2 weeks after I ordered. I did not receive it in 2 days as promised. My complaint regarding the 2 day shipping and the lack of customer service still stands, but I did finally receive what I ordered.
Sincerely,
[redacted]
Afternoon,As it is stated on our website, customer is responsible for returning the merchandise to our return department. Customer is subjected to 15% restocking fee. If customer wishes to the return the merchandise they can get in touch with our returns department at [redacted]
Complaint number: [redacted]
Customer name: [redacted]
We apologize for [redacted]'s unsatisfactory experience with Hoverboard 360
She emailed the customer service department, we routed her to [redacted] which is our returns department but we have yet to...
receive any emails in the returns. Once we receive the form and pictures as part of the documentation emailed, we can process her return and provide her with a refund upon receiving the board. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Following their return policy is the first thing I attempted to do. They make you have a return RMA number to follow through and they make it impossible to get one. Simply sending their return policy as their response is not an acceptable response.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],and have determined that my complaint has NOT been...
resolved because I have received this form previously and when I sent in the completed form the company did not provide the steps needed actually return the hover board. I do not even have the correct address where to send the defective hoverboard. I will not call the phone number again because either I wait on hold or I am disconnected. I can not get through to a customer service agent.
Dear Revdex.com and Customer,Please see attached. Our customer service department has responded to [redacted] to assist with the process for her return request. We have yet to hear back from the customer. Once the customer provides us with the documents, we can further address the issue...
and move forward with the process for her request.We are awaiting customer's email response with the requested documents.Thank you,Hoverboard360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be fulfilled when I am issued my refund.
Sincerely,
[redacted]
Please note that since the last customer inquiry, that the customer has been refunded. The refund happened on February **, 2016. I have attached proof of the refund
[redacted]
[redacted]
[redacted]
[redacted] [redacted]Dear Valued customer, Please find attached a RMA form, please fill it out and send a video of the problem that you are facing with the...
hoverboard and send it back to [redacted]. Once your video and RMA form is review in accordance with our Return policy you will be provided a Return address either for a refund or replacement. Best Regards, Customer ServiceHoverboard-360
[redacted]
[redacted]
[redacted]
[redacted]Customer placed the order (Order number : [redacted]) on 12/**/15 , and the order was delivered to customer on...
12/**/2015 . Proof of delivery is attached . Best Regards, Customer ServiceHoverboard-360
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved becauseThey sent me another computer generated response requesting documentation that the Hoverboard was in good condition and they wanted documentation of receipt including shipping information etc. I had already sent all of this documentation in previous emails. They are indeed a fraudulent company. I still have the Hoverboard in my dining room waiting for an RMA # from Hoverboard360 because I cannot return the board without one. This $500 purchase is still defective and the company is not allowing me to return their unwanted merchandise. I was hoping that by contacting the Revdex.com, my issue would be resolved. I am extremely disappointed that a company like this can still be in business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern: Complaint number: [redacted] Customer name:[redacted] We apologize for Tanisha Graham's unsatisfactory experience with Hoverboard360 We have located her exchange request and responded with the following steps. Once the needed documentation is sent back to...
contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They contacted me regarding my request to return the item however they never gave me the RMA number that they require in order to return it. They apologized for not responding sooner because they have been soon busy. I've tried several times since then to get in touch with anyone there but no luck. Now my 30 days is up and I can not return it because its their policy.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...
been resolved because:
[Your Answer Here]
I requested the money / refund via [redacted] because I paid via [redacted], as your website suggested!!!!!! Please refund me the money. You have the product, which I mailed to you vai [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My purchase was made on the guarantee that I would receive the item in time for Christmas, they advertised in time for Christmas delivery. We did not receive the item until 4 days after Christmas, since this was to be my Grandsons main gift, I had to go out and find one locally before Christmas. That is why I do not feel I should have to pay the restock fee, since they did not make their own delivery guarantee. I have since sent them 2 emails about this. I want to send the unopened item back for a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Hi, The customer was refunded by [redacted]. Best Regards, Customer...
ServiceHoverboard-360
To whom it may concern, The customer was refunded via Paypal on 12/**/15. Regards Customer Service
To whom it may concern:
We apologize for the unpleasant experience with [redacted] with Hoverboard360.
We have tried to comply with her, and sent her the return address via...
email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received the product I ordered but never did hear directly from...
the business. I received the product a little over 2 weeks after I ordered. I did not receive it in 2 days as promised. My complaint regarding the 2 day shipping and the lack of customer service still stands, but I did finally receive what I ordered.
Sincerely,
[redacted]
[redacted]Good...
Afternoon,As it is stated on our website, customer is responsible for returning the merchandise to our return department. Customer is subjected to 15% restocking fee. If customer wishes to the return the merchandise they can get in touch with our returns department at [redacted]
Complaint number: [redacted]
Customer name: [redacted]
We apologize for [redacted]'s unsatisfactory experience with Hoverboard 360
She emailed the customer service department, we routed her to [redacted] which is our returns department but we have yet to...
receive any emails in the returns. Once we receive the form and pictures as part of the documentation emailed, we can process her return and provide her with a refund upon receiving the board. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Following their return policy is the first thing I attempted to do. They make you have a return RMA number to follow through and they make it impossible to get one. Simply sending their return policy as their response is not an acceptable response.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],and have determined that my complaint has NOT been...
resolved because I have received this form previously and when I sent in the completed form the company did not provide the steps needed actually return the hover board. I do not even have the correct address where to send the defective hoverboard. I will not call the phone number again because either I wait on hold or I am disconnected. I can not get through to a customer service agent.
Dear Revdex.com and Customer,Please see attached. Our customer service department has responded to [redacted] to assist with the process for her return request. We have yet to hear back from the customer. Once the customer provides us with the documents, we can further address the issue...
and move forward with the process for her request.We are awaiting customer's email response with the requested documents.Thank you,Hoverboard360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be fulfilled when I am issued my refund.
Sincerely,
[redacted]
Please note that since the last customer inquiry, that the customer has been refunded. The refund happened on February **, 2016. I have attached proof of the refund
To Whom it may concern - The board was received by our facility and replacement board is being shipped.
[redacted]
[redacted]
[redacted]
[redacted] [redacted]Dear Valued customer, Please find attached a RMA form, please fill it out and send a video of the problem that you are facing with the...
hoverboard and send it back to [redacted]. Once your video and RMA form is review in accordance with our Return policy you will be provided a Return address either for a refund or replacement. Best Regards, Customer ServiceHoverboard-360
[redacted]
[redacted]
[redacted]
[redacted]Customer placed the order (Order number : [redacted]) on 12/**/15 , and the order was delivered to customer on...
12/**/2015 . Proof of delivery is attached . Best Regards, Customer ServiceHoverboard-360
At this time, I have been contacted...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved becauseThey sent me another computer generated response requesting documentation that the Hoverboard was in good condition and they wanted documentation of receipt including shipping information etc. I had already sent all of this documentation in previous emails. They are indeed a fraudulent company. I still have the Hoverboard in my dining room waiting for an RMA # from Hoverboard360 because I cannot return the board without one. This $500 purchase is still defective and the company is not allowing me to return their unwanted merchandise. I was hoping that by contacting the Revdex.com, my issue would be resolved. I am extremely disappointed that a company like this can still be in business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern: Complaint number: [redacted] Customer name:[redacted] We apologize for Tanisha Graham's unsatisfactory experience with Hoverboard360 We have located her exchange request and responded with the following steps. Once the needed documentation is sent back to...
us, we will follow up with her.
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
Sincerely,[redacted]
At this time, I have been...
contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They contacted me regarding my request to return the item however they never gave me the RMA number that they require in order to return it. They apologized for not responding sooner because they have been soon busy. I've tried several times since then to get in touch with anyone there but no luck. Now my 30 days is up and I can not return it because its their policy.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]