Complaint: ***Customer name: *** * *** We apologize for *** *** unsatisfactory experience with Hoverboard 360He has send the board back to our facility, as soon as it is inspected, he will be issued a refund
***
Dear Revdex.com and Customer,
Please see the attached document. As per our customer's request, we have provided the customer with a prepaid UPS return label and instructions for customer's returnOnce the product is received, we will process the customer's request for a refund
Thank you,
Hoverboard
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
10pt;" class="MsoNormal">After I posted a complaint on their *** page they did message me one time but only to tell me I had received the board - albeit weeks later than promised) They did not respond to my request for a return of the board When I messaged them again through *** to respond they went silent
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***Hi, The customer placed their order on 12/* and their board was delivered on 12/** and signed by ***. Best
Regards, Customer ServiceHoverboard-
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
I requested, via email, after no responses via phone that I wanted the transaction and delivery cancelledI had to purchase another
Christmas present for my son. Nevertheless, they still had the package delivered on Christmas Eve in the afternoonToo little too lateTHeir website advertises day shippingMy order was placed 11/** No where near days.Now I've been asking for their shipping information to return the item in question, along with credit to my account via email since the end of December but they have yet to send me their shipping info to return the itemonly sent me a form to complete and email back along with a picture of unopened box. I emailed them again to inquire about when I would get the shipping information and response was "soon" That was January *
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI'm so sorry to bother you but a few days ago a filed a customer
review, reported a scam and a complaint against Hoverboardcompany phone number ###-###-####complaint # ***I did it because I bought a Hoverboard online on December *2015, and nothing is secure or safe during this holidaysOn the website, the company promise a days delivery and the phone number listed on the web nobody answers it So I thought that was an scam because a week passed, didn't get the product and I couldn't contact anyoneI filed this complaint but finally product has arrived today December **, so I'd like to cancel or delete the complaint, the customer review and reportsorry again for any inconvenience I might have causedfeel free to contact me at ###-###-#### if you have any question. I'll try to contact Revdex.com tomorrow during business hours to clarify this issue
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The shell of the board would have never been damaged if it wasn't for your faulty productYour product stopped working less than two months after my son started using it What do you expect when the board shuts off while in motion when riding it on concrete or asphalt? Of course the plastic of the board is going to get damaged Even after trying to reset the board, like your company said to, it still shut off while in motion And guess what happened??? The plastic shell of the board got even more damaged! The bottom line is your product was faulty and the shell wouldn't have been damaged if it wasn't for your product shutting off while in motion
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I sent an email on December **, as they directed Along with a picture of the unopened box as requested
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** ***Customer *** *** placed this on 11/**/and the customer has received the merchandise on 12/**/please review
attachmentIf the customer wants to return, if please contact our customer service at ***Thank you! Best Regards, Customer ServiceHoverboard-
*** *** *** ***
*** ***
*** *** *** *** **
*** ***
*** *** ***Hi, The board ships from our warehouse in Hong KongWe boards contain Samsung batteriesIf the customer wishes to return their board, they can send it to: ***
*** * *** *** ***
*** *** *** ***Please make sure to include original order information to assist with the return and refund. Best Regards, Customer ServiceHoverboard-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Company has received the hoverboard and even stated they received the hoverboard in previous email I can provide shipping and tracking information to prove delivery This company has still yet to respond to any email outside of Revdex.com complaints and will not answer phone
.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To whom it may concern,
Customer was advised to send return request to our Returns account and nothing was received after 1/**/16.File attached
Regards
Customer Service
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***Hi, The customer placed their order on 12/* and their board was delivered on 12/** and signed by ***. Best Regards, Customer
ServiceHoverboard-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Please see attached Our Customer Service Department has provided the customer with an address and instructions to assist with customer's request for return/replacement/refund
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** ***
***Hi, The board ships from our warehouse in Hong KongWe boards contain Samsung batteriesIf the customer wishes to return their board, they can send it to: ***
*** * *** *** ***
*** *** *** ***Please make sure to include original order information to assist with the return and refund. Best Regards, Customer ServiceHoverboard-
To whom it may concern,
The customer has been refunded as per your policy on our websiteThere is an attached file with the date of the refund
Regards
Customer Service
Good Afternoon,We tried to reach customer to resolve the issueCustomer have
issued n chargeback through her credit card company on Jan ** 16
The funds have already been refunded to the customer If
customer wants to exchange the board they can get in touch with our returns
department at ***
Best Regards, Customer ServiceHoverboard-
Complaint: ***Customer name: *** * *** We apologize for *** *** unsatisfactory experience with Hoverboard 360He has send the board back to our facility, as soon as it is inspected, he will be issued a refund
***
Dear Revdex.com and Customer,
Please see the attached document. As per our customer's request, we have provided the customer with a prepaid UPS return label and instructions for customer's returnOnce the product is received, we will process the customer's request for a refund
Thank you,
Hoverboard
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
10pt;" class="MsoNormal">After I posted a complaint on their *** page they did message me one time but only to tell me I had received the board - albeit weeks later than promised) They did not respond to my request for a return of the board When I messaged them again through *** to respond they went silent
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***Hi, The customer placed their order on 12/* and their board was delivered on 12/** and signed by ***. Best
Regards, Customer ServiceHoverboard-
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
I requested, via email, after no responses via phone that I wanted the transaction and delivery cancelledI had to purchase another
Christmas present for my son. Nevertheless, they still had the package delivered on Christmas Eve in the afternoonToo little too lateTHeir website advertises day shippingMy order was placed 11/** No where near days.Now I've been asking for their shipping information to return the item in question, along with credit to my account via email since the end of December but they have yet to send me their shipping info to return the itemonly sent me a form to complete and email back along with a picture of unopened box. I emailed them again to inquire about when I would get the shipping information and response was "soon" That was January *
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI'm so sorry to bother you but a few days ago a filed a customer
review, reported a scam and a complaint against Hoverboardcompany phone number ###-###-####complaint # ***I did it because I bought a Hoverboard online on December *2015, and nothing is secure or safe during this holidaysOn the website, the company promise a days delivery and the phone number listed on the web nobody answers it So I thought that was an scam because a week passed, didn't get the product and I couldn't contact anyoneI filed this complaint but finally product has arrived today December **, so I'd like to cancel or delete the complaint, the customer review and reportsorry again for any inconvenience I might have causedfeel free to contact me at ###-###-#### if you have any question. I'll try to contact Revdex.com tomorrow during business hours to clarify this issue
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The shell of the board would have never been damaged if it wasn't for your faulty productYour product stopped working less than two months after my son started using it What do you expect when the board shuts off while in motion when riding it on concrete or asphalt? Of course the plastic of the board is going to get damaged Even after trying to reset the board, like your company said to, it still shut off while in motion And guess what happened??? The plastic shell of the board got even more damaged! The bottom line is your product was faulty and the shell wouldn't have been damaged if it wasn't for your product shutting off while in motion
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** ***order number : #***we refunded the customer on 1/**/Proof of refund is attached . Best Regards, Customer ServiceHoverboard-
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I sent an email on December **, as they directed Along with a picture of the unopened box as requested
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** ***Customer *** *** placed this on 11/**/and the customer has received the merchandise on 12/**/please review
attachmentIf the customer wants to return, if please contact our customer service at ***Thank you! Best Regards, Customer ServiceHoverboard-
*** *** *** ***
*** ***
*** *** *** *** **
*** ***
*** *** ***Hi, The board ships from our warehouse in Hong KongWe boards contain Samsung batteriesIf the customer wishes to return their board, they can send it to: ***
*** * *** *** ***
*** *** *** ***Please make sure to include original order information to assist with the return and refund. Best Regards, Customer ServiceHoverboard-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Company has received the hoverboard and even stated they received the hoverboard in previous email I can provide shipping and tracking information to prove delivery This company has still yet to respond to any email outside of Revdex.com complaints and will not answer phone
.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To whom it may concern,
Customer was advised to send return request to our Returns account and nothing was received after 1/**/16.File attached
Regards
Customer Service
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***Hi, The customer placed their order on 12/* and their board was delivered on 12/** and signed by ***. Best Regards, Customer
ServiceHoverboard-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Please see attached Our Customer Service Department has provided the customer with an address and instructions to assist with customer's request for return/replacement/refund
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** ***
***Hi, The board ships from our warehouse in Hong KongWe boards contain Samsung batteriesIf the customer wishes to return their board, they can send it to: ***
*** * *** *** ***
*** *** *** ***Please make sure to include original order information to assist with the return and refund. Best Regards, Customer ServiceHoverboard-
To whom it may concern,
The customer has been refunded as per your policy on our websiteThere is an attached file with the date of the refund
Regards
Customer Service
Good Afternoon,We tried to reach customer to resolve the issueCustomer have
issued n chargeback through her credit card company on Jan ** 16
The funds have already been refunded to the customer If
customer wants to exchange the board they can get in touch with our returns
department at ***
Best Regards, Customer ServiceHoverboard-