Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Complaint number: ***
Customer name: *** * ***
We apologize for *** *** unsatisfactory experience with Hoverboard We have responded to the customer with the return address on Jan **
We have yet to receive a response for a tracking number, however
once we receive a tracking number and we receive the board in our facility, we will provide her with the refund
To whom it may concern: Complaint number: *** Customer name: *** *** We apologize for *** *** unsatisfactory experience with Hoverboard360.She has received the address of where to send her unused board and wanted verification that we would wave 15% fee due to late
deliveryWe have contacted *** to send the board back and once received she will receive a full credit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
If there in fact is a chargeback dispute (which is not likely)please advise for specifically as to what the problem is. There was not issue in taking the money from my debit card, there should be no problem in giving me a credit. If there had been an attempt to credit my account why hasn't anyone contacted me trying to resolve this matter. Please contact me either by email or phone, they should have all that information. I would be happy to resolve it soon!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First of all, I have a copy of the email I sent on December *** (the same day I ordered the product) cancelling the order so they are blatantly lying about the cancellation date I am happy to provide you with a copy of this if you'd like The fact that they still shipped it 5-days later is their fault It's not my problem that their customer service and response times are completely terribleSecond of all, they still have not sent me a return label In fact, they sent me an email telling me that I owe the money for the shipping of the products back to them and that I have to pay a $re-stocking fee I refused these conditions as I refuse to come out of pocket for $300+ for something that was not my mistake to begin with Since then, I have received ZERO cooperation or response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** *** ***
*** *** ***
*** *** *** **
*** ***
*** ***If the customer wished to return their board they are more then welcome to We ask that they follow the return policy on the website They can email returns*** or contact ###-###-####Best Regards, Customer ServiceHoverboard-
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved by contacting our credit card company and disputing the chargeThe company never contacted me after numerous triesI received a generic email that my order
was cancelled after wks of disputing with my credit card company
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
The shipment arrived today, it was ordered on Dec *. Thank you!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been
resolved
Sincerely,
*** ***
We are sorry that the customer is not happy with her experience with our company We would have been more then happy to fix or replace the board with regards to our warranty.Unfortunately the customer went an alternative route, which was the customers choice We will not refund the customer for the work that the customer claims happened to the board We as a company have no way of verifying such information
Good Afternoon,
If the customer wants to
return or exchange the merchandise they need to go through our return
process by getting in touch with our returns department at***or
contact us at ###-###-####Call us if you need any help with
return process during 9am to 5pm business hours
This return policy is presented
on our websiteWhen customer made the purchase, they are acknowledged about
this policy
Best Regards, Customer ServiceHoverboard-
I ordered hoverboards as Christmas gifts from this company on 12/*/for a total of over $The website/email confirm said to allow for 2-business days for deliveryThen on 12/** I received an email saying that delivery was slow and that would be 5-days late....but "assured me" the packages would be delivered before ChristmasNow it is 12/**, the company is not answering their phones and the voicemail says it is over the size limit, nor is the company responding to emailsI'm extremely disappointed and am now scrambling for plan B for Christmas gifts and also need to now deal with my credit card company to deny the chargeVery frustratedDo NOT do business with these people
To Whom it may concern,
We apologize for *** *** unsatisfactory experience with Hoverboard and her return processAs per the attached for, you will see that we have already refunded *** *** payment and have closed her case out. ">Thank you for your help in this matter.
Regards,
Hoverboard
Good afternoon
We approved *** *** return and provided her with return information for our California returns facility on January **, in accordance with our returns policy as stated on our websiteTo date we have not received the board back or been advised of any
tracking informationUpon receipt of the board in our California facility we will issue the refund in full. RegardsHoverboard
Hi, Please see attached a Chain on Emails were the customer was provided a shipping address for the board to be returned back toHowever the customer does not want to comply to the 15% restocking fee which is apart of you return policy Return policy is also attached
*** *** *** ***
*** ***
*** *** *** *** **
*** ***
*** ***The customer *** *** has received a hoverboard with either a Samsung or LG batttery They can return their product to *** or call ###-###-#### to start the processBest Regards, Customer ServiceHoverboard-
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Complaint number: ***
Customer name: *** * ***
We apologize for *** *** unsatisfactory experience with Hoverboard We have responded to the customer with the return address on Jan **
We have yet to receive a response for a tracking number, however
once we receive a tracking number and we receive the board in our facility, we will provide her with the refund
To whom it may concern: Complaint number: *** Customer name: *** *** We apologize for *** *** unsatisfactory experience with Hoverboard360.She has received the address of where to send her unused board and wanted verification that we would wave 15% fee due to late
deliveryWe have contacted *** to send the board back and once received she will receive a full credit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
If there in fact is a chargeback dispute (which is not likely)please advise for specifically as to what the problem is. There was not issue in taking the money from my debit card, there should be no problem in giving me a credit. If there had been an attempt to credit my account why hasn't anyone contacted me trying to resolve this matter. Please contact me either by email or phone, they should have all that information. I would be happy to resolve it soon!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First of all, I have a copy of the email I sent on December *** (the same day I ordered the product) cancelling the order so they are blatantly lying about the cancellation date I am happy to provide you with a copy of this if you'd like The fact that they still shipped it 5-days later is their fault It's not my problem that their customer service and response times are completely terribleSecond of all, they still have not sent me a return label In fact, they sent me an email telling me that I owe the money for the shipping of the products back to them and that I have to pay a $re-stocking fee I refused these conditions as I refuse to come out of pocket for $300+ for something that was not my mistake to begin with Since then, I have received ZERO cooperation or response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** *** ***
*** *** ***
*** *** *** **
*** ***
*** ***If the customer wished to return their board they are more then welcome to We ask that they follow the return policy on the website They can email returns*** or contact ###-###-####Best Regards, Customer ServiceHoverboard-
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved by contacting our credit card company and disputing the chargeThe company never contacted me after numerous triesI received a generic email that my order
was cancelled after wks of disputing with my credit card company
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
The shipment arrived today, it was ordered on Dec *. Thank you!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been
resolved
Sincerely,
*** ***
We are sorry that the customer is not happy with her experience with our company We would have been more then happy to fix or replace the board with regards to our warranty.Unfortunately the customer went an alternative route, which was the customers choice We will not refund the customer for the work that the customer claims happened to the board We as a company have no way of verifying such information
Good Afternoon,
If the customer wants to
return or exchange the merchandise they need to go through our return
process by getting in touch with our returns department at***or
contact us at ###-###-####Call us if you need any help with
return process during 9am to 5pm business hours
This return policy is presented
on our websiteWhen customer made the purchase, they are acknowledged about
this policy
Best Regards, Customer ServiceHoverboard-
I ordered hoverboards as Christmas gifts from this company on 12/*/for a total of over $The website/email confirm said to allow for 2-business days for deliveryThen on 12/** I received an email saying that delivery was slow and that would be 5-days late....but "assured me" the packages would be delivered before ChristmasNow it is 12/**, the company is not answering their phones and the voicemail says it is over the size limit, nor is the company responding to emailsI'm extremely disappointed and am now scrambling for plan B for Christmas gifts and also need to now deal with my credit card company to deny the chargeVery frustratedDo NOT do business with these people
Customer has been advised to return the product with instructions with no restocking fees
To Whom it may concern,
We apologize for *** *** unsatisfactory experience with Hoverboard and her return processAs per the attached for, you will see that we have already refunded *** *** payment and have closed her case out. ">Thank you for your help in this matter.
Regards,
Hoverboard
Good afternoon
We approved *** *** return and provided her with return information for our California returns facility on January **, in accordance with our returns policy as stated on our websiteTo date we have not received the board back or been advised of any
tracking informationUpon receipt of the board in our California facility we will issue the refund in full. RegardsHoverboard
Hi, Please see attached a Chain on Emails were the customer was provided a shipping address for the board to be returned back toHowever the customer does not want to comply to the 15% restocking fee which is apart of you return policy Return policy is also attached
We refunded the customer as outlined in our return policy, The customer was refunded as stated in our email to the customer
Hi, Please find attached PODSneakers have been delivered to the customer and tracking number is belowTracking number***
*** *** *** ***
*** ***
*** *** *** *** **
*** ***
*** ***The customer *** *** has received a hoverboard with either a Samsung or LG batttery They can return their product to *** or call ###-###-#### to start the processBest Regards, Customer ServiceHoverboard-
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
Sincerely,*** ***
Placed an order on their website weeks ago, won't answer emails/calls, took my money and ignored me