To whom it may concern:
Complaint number: ***
Customer name: *** ***
We apologize for *** *** unsatisfactory experience with Hoverboard We have provided *** *** with a return address, but we have yet to receive any tracking information from her
in regards of shipping the board backOnce we receive a tracking number via email, and we receive the board in our facility, we will provide the credit ***
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
The company has finally refunded the money for the products I never received via mail. Sincerely,*** ***
On January ***, we responded to *** ***'s return request by requesting they fill out our return form Upon completion of the form, a shipping address will be provided
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have tried since December to get a return form I sent emails, with no responses When I called approximately times with two that were answered, they told me to send a video, which I did No response I would love to return the product but it is hard when there is no response from the business My email is *** They can send the form there and I will fill it out immediatelythanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Complaint number: ***
Customer name: *** ***
We apologize for *** ***'s unsatisfactory experience with Hoverboard Under our terms and conditions, the customer has had physical damage on the board which is not covered under our warranty
***
***
To Whom it may concern, We apologize for ** *** unsatisfactory experience with Hoverboard and her return processAs you can see from the attached file, we have already refunded the funds for the order in question, minus the restocking fee, as per our websites terms and
conditions.Thank you for your help in this matter.
Regards,
Hoverboard
To whom it may concern:We apologize for the unpleasant experience with *** *** with Hoverboard360.We have tried to comply with her, and sent her the return address via
email: ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***Customer *** *** placed this on 12/**/and the customer has received the merchandise on 01/**/please review attachment
Thank you! Best Regards, Customer ServiceHoverboard-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First of all, I have a copy of the email I sent on December *** (the same day I ordered the product) cancelling the order so they are blatantly lying about the cancellation date I am happy to provide you with a copy of this if you'd like The fact that they still shipped it 5-days later is their fault It's not my problem that their customer service and response times are completely terrible.Second of all, they still have not sent me a return label In fact, they sent me an email telling me that I owe the money for the shipping of the products back to them and that I have to pay a $re-stocking fee I refused these conditions as I refuse to come out of pocket for $300+ for something that was not my mistake to begin with Since then, I have received ZERO cooperation or response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To whom it may concern: Complaint number:
*** Customer name: *** *** We apologize for *** *** unsatisfactory experience with HoverboardAs per our terms and conditions, if a customer has a problem with their hoverboard, they need to get in contact with our returns department which is *** to whom we will provide a form for the customer to fill out and email pictures of the board being defectiveThe customer has not provided us with the required documents as of ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hoverboarddid not reply to my emails regarding the faulty hoverboard for over weeks, nor did anyone answer the phone at their "offices" the multiple times I called themBy the time I received an email from them on January ***, (my original email to them about the faulty product was sent on December ***, 2015) telling me to contact their returns department and to send pictures of the product, I had already found another company to repair the product and had shipped it to themThe repairs cost me over $(keep in mind this is a product for which I had already paid almost $and it only worked for a couple of days)For my complaint to be resolved, Hoverboardshould refund me the money I spent to have the product repaired
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I placed my order for a Hoverboard XL on 12/*Money was taken out immediately following from Maxima E Commerce Holdings for $I was sent a confirmation number of #*** via emailOn 12/**, I received an email from them promising that my item would be here by ChristmasI have still not received a tracking number for shipmentI called today (12/**) and after phone calls did actually speak to someone asking for an update on my orderSpoke with a Hoverboard repShe verified that they did receive my order on 12/*, payment on 12/*, yet somehow overlooked shipped my HoverboardWas informed today that they are currently out of stock on the Hoverboard XLs and could only guesstimate that one would be in stock and able to ship to me after ChristmasThis has been a nightmareI do not want to do business with them any longerI have waited days (despite a day shipping guarantee), was promised to get my item by Christmas- which will not be happening, and have wasted a ton of time and money
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Still waiting for written, formal resolution with full refundThey have not fulfilled their responsibility, this should have been taken care of months ago as I did everything they requiredThe credit card chargeback was only done because they failed to communicate with me at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I received the product I ordered but never did hear directly from the businessI received
the product a little over weeks after I orderedI did not receive it in days as promisedMy complaint regarding the day shipping and the lack of customer service still stands, but I did finally receive what I ordered.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
sans-serif;">*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** *** *** *** *** *** *** *** * ***
AN UPDATE***
Out of the blue Christmas Sky - the two Hover Boards ordered from HoverBoard360.com arrived this evening....unannounced with any indication that they had been sentBut, just wanted to get word to Revdex.com that all seems well regarding my previous complaint.
Thank you
Della H***
Sincerely,
Della H***
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved. Product arrived three weeks after promised date.
(By clicking "OK", your complaint will be
closed as Resolved.)
Sincerely,*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***The customer placed the order on December 10th and the board was delivered on 12/**
Best Regards, Customer
ServiceHoverboard-
To whom it may concern:
Complaint number: ***
Customer name: *** ***
We apologize for *** *** unsatisfactory experience with Hoverboard We have provided *** *** with a return address, but we have yet to receive any tracking information from her
in regards of shipping the board backOnce we receive a tracking number via email, and we receive the board in our facility, we will provide the credit ***
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
The company has finally refunded the money for the products I never received via mail. Sincerely,*** ***
On January ***, we responded to *** ***'s return request by requesting they fill out our return form Upon completion of the form, a shipping address will be provided
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have tried since December to get a return form I sent emails, with no responses When I called approximately times with two that were answered, they told me to send a video, which I did No response I would love to return the product but it is hard when there is no response from the business My email is *** They can send the form there and I will fill it out immediatelythanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Complaint number: ***
Customer name: *** ***
We apologize for *** ***'s unsatisfactory experience with Hoverboard Under our terms and conditions, the customer has had physical damage on the board which is not covered under our warranty
***
***
To Whom it may concern, We apologize for ** *** unsatisfactory experience with Hoverboard and her return processAs you can see from the attached file, we have already refunded the funds for the order in question, minus the restocking fee, as per our websites terms and
conditions.Thank you for your help in this matter.
Regards,
Hoverboard
To whom it may concern:We apologize for the unpleasant experience with *** *** with Hoverboard360.We have tried to comply with her, and sent her the return address via
email: ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***Customer *** *** placed this on 12/**/and the customer has received the merchandise on 01/**/please review attachment
Thank you! Best Regards, Customer ServiceHoverboard-
To whom it may concern - We are awaiting the return of the board to move
forward. ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First of all, I have a copy of the email I sent on December *** (the same day I ordered the product) cancelling the order so they are blatantly lying about the cancellation date I am happy to provide you with a copy of this if you'd like The fact that they still shipped it 5-days later is their fault It's not my problem that their customer service and response times are completely terrible.Second of all, they still have not sent me a return label In fact, they sent me an email telling me that I owe the money for the shipping of the products back to them and that I have to pay a $re-stocking fee I refused these conditions as I refuse to come out of pocket for $300+ for something that was not my mistake to begin with Since then, I have received ZERO cooperation or response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To whom it may concern: Complaint number:
*** Customer name: *** *** We apologize for *** *** unsatisfactory experience with HoverboardAs per our terms and conditions, if a customer has a problem with their hoverboard, they need to get in contact with our returns department which is *** to whom we will provide a form for the customer to fill out and email pictures of the board being defectiveThe customer has not provided us with the required documents as of ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hoverboarddid not reply to my emails regarding the faulty hoverboard for over weeks, nor did anyone answer the phone at their "offices" the multiple times I called themBy the time I received an email from them on January ***, (my original email to them about the faulty product was sent on December ***, 2015) telling me to contact their returns department and to send pictures of the product, I had already found another company to repair the product and had shipped it to themThe repairs cost me over $(keep in mind this is a product for which I had already paid almost $and it only worked for a couple of days)For my complaint to be resolved, Hoverboardshould refund me the money I spent to have the product repaired
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I placed my order for a Hoverboard XL on 12/*Money was taken out immediately following from Maxima E Commerce Holdings for $I was sent a confirmation number of #*** via emailOn 12/**, I received an email from them promising that my item would be here by ChristmasI have still not received a tracking number for shipmentI called today (12/**) and after phone calls did actually speak to someone asking for an update on my orderSpoke with a Hoverboard repShe verified that they did receive my order on 12/*, payment on 12/*, yet somehow overlooked shipped my HoverboardWas informed today that they are currently out of stock on the Hoverboard XLs and could only guesstimate that one would be in stock and able to ship to me after ChristmasThis has been a nightmareI do not want to do business with them any longerI have waited days (despite a day shipping guarantee), was promised to get my item by Christmas- which will not be happening, and have wasted a ton of time and money
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Still waiting for written, formal resolution with full refundThey have not fulfilled their responsibility, this should have been taken care of months ago as I did everything they requiredThe credit card chargeback was only done because they failed to communicate with me at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Complaint number: ***Customer name: *** ***We apologize for *** ***'s unsatisfactory experience with Hoverboard 360He has already been refunded***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I received the product I ordered but never did hear directly from the businessI received
the product a little over weeks after I orderedI did not receive it in days as promisedMy complaint regarding the day shipping and the lack of customer service still stands, but I did finally receive what I ordered.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
sans-serif;">*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** *** *** *** *** *** *** *** * ***
AN UPDATE***
Out of the blue Christmas Sky - the two Hover Boards ordered from HoverBoard360.com arrived this evening....unannounced with any indication that they had been sentBut, just wanted to get word to Revdex.com that all seems well regarding my previous complaint.
Thank you
Della H***
Sincerely,
Della H***
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved. Product arrived three weeks after promised date.
(By clicking "OK", your complaint will be
closed as Resolved.)
Sincerely,*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***The customer placed the order on December 10th and the board was delivered on 12/**
Best Regards, Customer
ServiceHoverboard-