Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We did go through return policiesNo address on formThey did email me a prepaid *** label so will send it back in a few daysHope for a credit
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** *** *** *** *** yes I requested a refund because the hoover board is not working properly and the company said it was under warranty but
we decided we wanted a refund and if we can’t get that I would like to get a new hover board
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID ***After I filed a complaint with the Revdex.com I e-mailed the company on 7/** and 7/** to let them know with no responseI am
very discouraged, not sure what the next step would beI'm thinking I should take them to small claims court? If you have any advice please let me know; what this company did and is doing to its customers is not right. Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I just received another hoverboard delivered this week rather than the refund that I have requested. I will be contacting them again to determine how to send back (at THEIR expense) and receive a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good Afternoon,
widows: 1; -webkit-text-stroke-width: 0px;">
If the customer wants to
return or exchange the merchandise they need to go through our return
process by getting in touch with our returns department at***or
contact us at ###-###-####Call us if you need any help with
return process during 9am to 5pm business hours
This return policy is presented
on our websiteWhen customer made the purchase, they are acknowledged about
this policyBest Regards,
Customer Service
Hoverboard-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have tried multiple times to get a return number once the item made it to meI tried to reject it from *** but that was blocked by the sellerI have called multiple times to call and get sent to a full voice mailI have emailed multiple times and received nothing backI will not return until a return authorization number is givenOther complaints on the company state they do not refund when the item is signed for at returnsIt is still in the unopened shipping box.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***
To Whom it may concern,We apologize for *** *** unsatisfactory experience with Hoverboard and her return process.As per the attached for, you will see that we have already refunded *** *** payment and have closed her case out. Thank you for your help in this
matter. Regards, Hoverboard
Customer states that she has contacted us with no response from our company The first attached document indicates that our customer service department responded to customer on March *** The second attachment shows proof that we have provided the customer with the address for her
return/exchange request
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
They refuse to pay for return shipping on this lb item that arrived defective! They don't feel it is their responsibility to stand by their productThey also don't have another new board to ship back to me They offered to repair it, but that is not good enoughI fear that the "repaired" board will be defective also and I'll have to pay to ship that back againThey take weeks to reply to emails and don't answer their phone.
Bottom line is this company has serious customer service issue and should be avoided!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
I finally got a response from them after sending a video & pictures of the hoverboard They advised me send it to an address which
they provided & the board would be reviewed & analyzed to see if it could be repaired/replaced I mailed the board to them & provided the tracking number via email to them as they requested I did get an email back saying Thank you At this point that is all I have heard
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** *
*** *** *** *** *** *** *** *** * ***Have made contact with company but no resolution yet
Sincerely,
*** ***
To whom it may concern,
We do apologize for *** ***'s trouble that she has had this farWe have tried to close out her case with her case unsuccessfully as we have tried to cooperate and send her the address to send the board to but she has not done so
Please see the attached snip of the conversation through emailThis shows that we have attempted that we have tried to close this case out but she has not corresponded with this
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** ***Good Afternoon, If the customer wants to return the board they need to go through our return process by getting in touch with our returns department at *** or contact us at ###-###-####.Best Regards, Customer ServiceHoverboard-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hi, *** * *** ***
*** *** ***
*** ** ***
*** ** ***
*** ** ***
*** *** ***
*** ** *** *** ***
*** *** *** This issue has still not been resolved I received an email from Hoverboard indicating they were going to charge me a 15% restocking fee and that I would have to pay for the return shipping I of course did not agree to those terms since they shipped me the wrong product I ordered a Hoverboard and they shipped a imoto board which according to reviews has a tendency to catch fire So, do to the safety concerns I have asked them to take the imoto board back and refund my full amount They will not respond to my emails or phone calls.
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** * ***Consumer: *** ***$refunded on 01/**/(*** ending in ***)15% restocking fees applied as per
Return Policy (see attachment)Thank you.Best Regards, Customer ServiceHoverboard-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We did go through return policiesNo address on formThey did email me a prepaid *** label so will send it back in a few daysHope for a credit
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** *** *** *** *** yes I requested a refund because the hoover board is not working properly and the company said it was under warranty but
we decided we wanted a refund and if we can’t get that I would like to get a new hover board
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID ***After I filed a complaint with the Revdex.com I e-mailed the company on 7/** and 7/** to let them know with no responseI am
very discouraged, not sure what the next step would beI'm thinking I should take them to small claims court? If you have any advice please let me know; what this company did and is doing to its customers is not right. Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I just received another hoverboard delivered this week rather than the refund that I have requested. I will be contacting them again to determine how to send back (at THEIR expense) and receive a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good Afternoon,
widows: 1; -webkit-text-stroke-width: 0px;">
If the customer wants to
return or exchange the merchandise they need to go through our return
process by getting in touch with our returns department at***or
contact us at ###-###-####Call us if you need any help with
return process during 9am to 5pm business hours
This return policy is presented
on our websiteWhen customer made the purchase, they are acknowledged about
this policyBest Regards,
Customer Service
Hoverboard-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have tried multiple times to get a return number once the item made it to meI tried to reject it from *** but that was blocked by the sellerI have called multiple times to call and get sent to a full voice mailI have emailed multiple times and received nothing backI will not return until a return authorization number is givenOther complaints on the company state they do not refund when the item is signed for at returnsIt is still in the unopened shipping box.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
Sincerely,* ***
To Whom it may concern,We apologize for *** *** unsatisfactory experience with Hoverboard and her return process.As per the attached for, you will see that we have already refunded *** *** payment and have closed her case out. Thank you for your help in this
matter. Regards, Hoverboard
Customer states that she has contacted us with no response from our company The first attached document indicates that our customer service department responded to customer on March *** The second attachment shows proof that we have provided the customer with the address for her
return/exchange request
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
They refuse to pay for return shipping on this lb item that arrived defective! They don't feel it is their responsibility to stand by their productThey also don't have another new board to ship back to me They offered to repair it, but that is not good enoughI fear that the "repaired" board will be defective also and I'll have to pay to ship that back againThey take weeks to reply to emails and don't answer their phone.
Bottom line is this company has serious customer service issue and should be avoided!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
I finally got a response from them after sending a video & pictures of the hoverboard They advised me send it to an address which
they provided & the board would be reviewed & analyzed to see if it could be repaired/replaced I mailed the board to them & provided the tracking number via email to them as they requested I did get an email back saying Thank you At this point that is all I have heard
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** ***Customer *** *** placed on 12/**/and was refund on 1/**/Please find attached proof of refund..Best Regards, Customer ServiceHoverboard-
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** *
*** *** *** *** *** *** *** *** * ***Have made contact with company but no resolution yet
Sincerely,
*** ***
To whom it may concern,
We do apologize for *** ***'s trouble that she has had this farWe have tried to close out her case with her case unsuccessfully as we have tried to cooperate and send her the address to send the board to but she has not done so
Please see the attached snip of the conversation through emailThis shows that we have attempted that we have tried to close this case out but she has not corresponded with this
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** ***Good Afternoon, If the customer wants to return the board they need to go through our return process by getting in touch with our returns department at *** or contact us at ###-###-####.Best Regards, Customer ServiceHoverboard-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hi, *** * *** ***
*** *** ***
*** ** ***
*** ** ***
*** ** ***
*** *** ***
*** ** *** *** ***
*** *** *** This issue has still not been resolved I received an email from Hoverboard indicating they were going to charge me a 15% restocking fee and that I would have to pay for the return shipping I of course did not agree to those terms since they shipped me the wrong product I ordered a Hoverboard and they shipped a imoto board which according to reviews has a tendency to catch fire So, do to the safety concerns I have asked them to take the imoto board back and refund my full amount They will not respond to my emails or phone calls.
Sincerely,
*** ***