Good afternoon We apologize for *** *** unsatisfactory experience with Hoverboard360. It appears that *** have had some issues in delivering this packageWe had lodged an inquiry with ***Tracking the shipment it now appears that *** have located the package and are attempting
to deliverIf *** *** no longer wishes to keep the package we will arrange for it to be returned and will refund her order in full. RegardsHoverboard
At this time, I have been contacted
directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
I finally got a response from them after sending a video & pictures of the hoverboard They advised me send it to an address which they provided & the board would be reviewed & analyzed to see if it could be repaired/replaced I mailed the board to them & provided the tracking number via email to them as they requested I did get an email back saying Thank you At this point that is all I have heard
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your
Answer Here]
I requested the money / refund via *** because I paid via ***, as your website suggested!!!!!! Please refund me the moneyYou have the product, which I mailed to you vai ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am happy to finally receive a credit for the returned hooverboardBUT I disagree with the restocking fee charged since I ordered a Hooverboard and received a IMOTO In other words I did not receive what I orderedNo restocking fee should apply
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good Afternoon,
If the customer wants to
return or exchange the merchandise they need to go through our return
process by getting in touch with our returns department at***or
contact us at ###-###-####Call us if you need any help with
return process during 9am to 5pm business hours
This return policy is presented
on our websiteWhen customer made the purchase, they are acknowledged about
this policy.Best Regards, Customer ServiceHoverboard-
We would like to help the customer, there is a chargeback in ***. Chargeback is under review, we wont be able to issue a refund. We will follow the dispute with ***, once there is a resolution *** would refund the money to the customer. If the dispute resolution is in favor of Hoverboardthan we will issue a refund to the customer. Best Regards,Hoverboard
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
I was contacted by the Hoverboard 360, they said that I should receive the package this weekIf/when I receive the item, I will
confirm the status with you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I have tried several times to contact the business and the return address is no where present on the website or the form.
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID ***I have tried calling, asking questions on their Facebook page (but I was blocked from commenting rather than getting a reply), and
contacting them with the help of ***No responseI believe this business to be cheating customers, sending them products not from the US, not within the time frame advertised, then ignoring any request to cancel or returnI am one of hundreds this has happened toAny doubt? See the comments on their FB pageAnd keep in mind that they are blocking hundreds of commenters like me so what you see is a fraction of the complaints.Sincerely,*** ***
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved.However not by the Hoverboard company, rather by *** I went to return the hoverboard on January *** I went to *** *** *** *** *** *** and *** All of
these companies noted that I needed to be a hazardous materials licensed shipper to ship the hoverboards back and therefore was unable to ship them *** refunded my money on January *** I received a message from Hoverboard requesting me to remove the "hazardous" labels from the packages I responded that if I were caught removing these labels it would be a civil and criminal offense I never heard back from them, however feel *** did the right thing by refunding my money
Sincerely,*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***Good Afternoon,If customer would like to return the merchandise or need to exchange they can get touch with our return department at *** Customer can also give us a call ###-###-####.Best Regards, Customer ServiceHoverboard-
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***
"">Good Afternoon,
If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at ###-###-####Once the RMA form is filled out customer can send the board to the following address [redacted] Once we receive your board we would be glad to either refund or exchange the merchandise for the customerThis return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy
Best Regards,
Customer Service
Hoverboard-
"">Good Afternoon,
If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted] or contact us at ###-###-####Once the RMA form is filled out customer can send the board to the following address [redacted] Once we receive your board we would be glad to either refund or exchange the merchandise for the customerThis return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy
Dear Revdex.com and Customer,
Please see the attached document. We have successfully refunded the customer to the original form of payment. Please allow 3-5 business days (or depending on the credit card company) for the refund to reflect back onto the...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Hoverboard 360 sent an email on December **, 2015 consisting of an attachment in the form of a return form to be completed. In addition, the company requested a photograph of the device. There was no address provided as to where to send the return form and picture and no further instructions. The requested form and picture has been sent to the address listed on the website.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
To Whom it may concern - Per our terms and conditions customer is responsible for shipping board back. We will replace the board and ship back new board to the customer at no cost.
Good afternoon We apologize for *** *** unsatisfactory experience with Hoverboard360. It appears that *** have had some issues in delivering this packageWe had lodged an inquiry with ***Tracking the shipment it now appears that *** have located the package and are attempting
to deliverIf *** *** no longer wishes to keep the package we will arrange for it to be returned and will refund her order in full. RegardsHoverboard
At this time, I have been contacted
directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
I finally got a response from them after sending a video & pictures of the hoverboard They advised me send it to an address which they provided & the board would be reviewed & analyzed to see if it could be repaired/replaced I mailed the board to them & provided the tracking number via email to them as they requested I did get an email back saying Thank you At this point that is all I have heard
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your
Answer Here]
I requested the money / refund via *** because I paid via ***, as your website suggested!!!!!! Please refund me the moneyYou have the product, which I mailed to you vai ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am happy to finally receive a credit for the returned hooverboardBUT I disagree with the restocking fee charged since I ordered a Hooverboard and received a IMOTO In other words I did not receive what I orderedNo restocking fee should apply
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good Afternoon,
If the customer wants to
return or exchange the merchandise they need to go through our return
process by getting in touch with our returns department at***or
contact us at ###-###-####Call us if you need any help with
return process during 9am to 5pm business hours
This return policy is presented
on our websiteWhen customer made the purchase, they are acknowledged about
this policy.Best Regards, Customer ServiceHoverboard-
We would like to help the customer, there is a chargeback in ***. Chargeback is under review, we wont be able to issue a refund. We will follow the dispute with ***, once there is a resolution *** would refund the money to the customer. If the dispute resolution is in favor of Hoverboardthan we will issue a refund to the customer. Best Regards,Hoverboard
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
I was contacted by the Hoverboard 360, they said that I should receive the package this weekIf/when I receive the item, I will
confirm the status with you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I have tried several times to contact the business and the return address is no where present on the website or the form.
Sincerely,
*** ***
Customer has received return instructions with a return label and no restocking fee
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID ***I have tried calling, asking questions on their Facebook page (but I was blocked from commenting rather than getting a reply), and
contacting them with the help of ***No responseI believe this business to be cheating customers, sending them products not from the US, not within the time frame advertised, then ignoring any request to cancel or returnI am one of hundreds this has happened toAny doubt? See the comments on their FB pageAnd keep in mind that they are blocking hundreds of commenters like me so what you see is a fraction of the complaints.Sincerely,*** ***
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved.However not by the Hoverboard company, rather by *** I went to return the hoverboard on January *** I went to *** *** *** *** *** *** and *** All of
these companies noted that I needed to be a hazardous materials licensed shipper to ship the hoverboards back and therefore was unable to ship them *** refunded my money on January *** I received a message from Hoverboard requesting me to remove the "hazardous" labels from the packages I responded that if I were caught removing these labels it would be a civil and criminal offense I never heard back from them, however feel *** did the right thing by refunding my money
Sincerely,*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***Good Afternoon,If customer would like to return the merchandise or need to exchange they can get touch with our return department at *** Customer can also give us a call ###-###-####.Best Regards, Customer ServiceHoverboard-
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***
"">Good Afternoon,
If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at ###-###-####Once the RMA form is filled out customer can send the board to the following address [redacted] Once we receive your board we would be glad to either refund or exchange the merchandise for the customerThis return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy
Best Regards,
Customer Service
Hoverboard-
"">Good Afternoon,
If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted] or contact us at ###-###-####Once the RMA form is filled out customer can send the board to the following address [redacted] Once we receive your board we would be glad to either refund or exchange the merchandise for the customerThis return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy
Dear Revdex.com and Customer,
Please see the attached document. We have successfully refunded the customer to the original form of payment. Please allow 3-5 business days (or depending on the credit card company) for the refund to reflect back onto the...
account.
Thank you,
Hoverboard360
Customer [redacted] placed this order on 11/**/2015 and it was received on 12/**/2015. POD is attached. Thank you.
At this time, I have been contacted...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Hoverboard 360 sent an email on December **, 2015 consisting of an attachment in the form of a return form to be completed. In addition, the company requested a photograph of the device. There was no address provided as to where to send the return form and picture and no further instructions. The requested form and picture has been sent to the address listed on the website.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
To Whom it may concern - Per our terms and conditions customer is responsible for shipping board back. We will replace the board and ship back new board to the customer at no cost.