Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[The HoverBoard360 company has not sent me a shipping label from any shipping company about receiving their defective board back. What shipping service will accept it and did they send a prepaid shipping label. I have been the reading the comments on [redacted] about hoverboard360 and all customers have been complaining about trying to return these boards to the address on the shipping box and there is not a real business at this address. MY credit card company called them with the phone number they have and they told me this is a person's residence nor company with a foreign dialect. And futhermore they have had a news report saying these hoverboards have been confiscated by the government and will not be shipped to anyone through a aircraft carrier or any shipping department ([redacted], ect.). So how will they get it back? They are lying and they know it.]
[redacted] will receive a shipping label from us within the next 24 hours so we can clear this return.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]Good MorningWe spoke to the customer on 2.**.16 and have agreed with the customer for a replacement. Once the merchandise is shipped out we will provide a tracking number to the customer.Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have contacted them in response to their latest message it also "stated on the website" that I would receive the product within 2 days not a month Further "stated on the website" that customer service responds quickly- I tried to reach them via phone or email over half a dozen times in December Again you do not get to have your cake and eat it too Follow your own website policies or do not try and make customers adhere to them My response, again, is shipping label plus full refund What the folks are doing borders on illegal and is clearly bad business practice given the number of complaints here alone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You also received a copy of their email about shipping back to repair/replace board. It took me a month to get them to send that email and they disregarded my request to return the board - because they would not even take a phone call or answer any emails. Because of this I had to purchase another board for my child from a different company (since it was a SANTA gift) I could not explain that the company would not fix the board...I requested to refund the board plus shipping costs. They would NEVER respond until I reported them to Revdex.com> Then... they responded that to send pics of board with issues. it would take days to hear back. They finally sent a generic email that said to send board back to a random company address and they would repair/replace board. The name and address of place to ship board was not even company I purchased it form and they are making me pay for shipping for a board that I received defective... I told them I wanted a refund. NO response. Then I told them they win because I know that I have no recourse so what do I do to at least have them pay for shipping to fix a board that showed up defective, and they never responded again. I would love any suggestions you have but apparently they can do whatever they want and take peoples money and we truly have no recourse. They might get a "slap on the hand" which will do nothing to them and I am out $400.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They have given me an unusual address to which to return the item (American Cargo Express) and have told me the item would be...
repaired/replaced. I am in process of sending the item back and have requested a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My purchase was made on the guarantee that I would receive the item in time for Christmas, they advertised in time for Christmas delivery. We did not receive the item until 4 days after Christmas, since this was to be my Grandsons main gift, I had to go out and find one locally before Christmas. That is why I do not feel I should have to pay the restock fee, since they did not make their own delivery guarantee. I have since sent them 2 emails about this. I want to send the unopened item back for a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Revdex.com and Customer,
Please see attached. On April [redacted], 2016, customer was refunded for the black hoverboard. Please allow 3-5 business days for the refund to reflect back onto the original form of payment.
Thank you,
Hoverboard360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]
[redacted]
[redacted]...
[redacted]
[redacted] Thank you for your help. The company sent us a full refund today.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,[redacted]
I have tried calling but the number listed on the website is no longer in service...
The company, Hoverboard 360, promises a 2-day free shipping after placing an order with them. However, I placed an order with Hoverboard 360 on November **, 2015 for a pair of the Hoverkicks shoes; I have not received my order and customer service is not answering the phone. I feel that this company is scamming the public and if they are not going to fill the people's order, they need to refund the people their money back. I called ###-###-####; customer service, sales, marketing, nor accounting department won't answer their phones and I feel that this is a scam because none of the departments are answering their phones. Please investigate this company to see if it is legal.
Ordered a hoverboard for my son for Christmas. Opened the box and he literally was only able to ride the hoverboard for 15-30 minutes and then one side just completely stopped working. After multiple emails and phone calls that were never answered, I finally receiving an email back I am told that I have to pay to ship it back and pay a 15% restocking fee if they even approve the refund. This is absolutely ridiculous. The board was $400 and we haven't even been able to use it, so why would I be charged to return it. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. TERRIBLE CUSTOMER SERVICE RESPONSE TIMES!!!
Complaint # [redacted] Customer name: [redacted] We are sorry for [redacted] unsatisfactory experience with Hoverboard360. We had responded to [redacted] request for return and provided him with return instructions on January **. ...
As of today we have not received the return in our California facility. Once we do receive the return we will be issuing the refund as requested by [redacted] in his communication with us. Regards Hoverboard360 Customer Service
Dear Revdex.com and Customer, Please see the attached document. As per our customer's request, we have provided the customer with a prepaid UPS return label and instructions for customer's return.Once the product is received, we will process the customer's request for a refund. Thank you,Hoverboard360
Good Afternoon,
If the customer wants to
return or exchange the merchandise they need to go through our return
process by getting in touch with our returns department at [redacted] or
contact us at ###-###-####. Call us if you need any help with
return process during 9am to 5pm business hours. This return policy is presented
on our website. When customer made the purchase, they are acknowledged about
this policy.Best Regards, Customer ServiceHoverboard-360
To whom it may concern: Complaint number: [redacted] Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard360. As per our terms and conditions, if a customer has a problem with their hoverboard, they need to get in contact with our returns department which is...
[redacted] to whom we will provide a form for the customer to fill out and email pictures of the board being defective. The customer has not provided us with the required documents as of 2/4, with no emails.
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. We have continued to send emails and not had a response. We have had to resort to contacting out Credit Card company to file a claim. Let me know if you need us to forward you the...
emails we have sent to them repeatedly.Sincerely,[redacted]
I order a hoverboard on 11/**/2015 and was promised delivery in 2 days. I did not receive and have still not received my product, I contact the company via their non 800 line and attepted to reach customer service for weeks and the phone continues to Pkace you on a hold after 2 hours I have up. So I contact the company via email . I received a response which was inaccurate , I brought this to their attention and to date still have no resolution and I've asked the company to call me several times and NO ONE HAS . It's 12/**/2015 - still no product and company continues to give me the run around and has yet to make this problem right !!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[The HoverBoard360 company has not sent me a shipping label from any shipping company about receiving their defective board back. What shipping service will accept it and did they send a prepaid shipping label. I have been the reading the comments on [redacted] about hoverboard360 and all customers have been complaining about trying to return these boards to the address on the shipping box and there is not a real business at this address. MY credit card company called them with the phone number they have and they told me this is a person's residence nor company with a foreign dialect. And futhermore they have had a news report saying these hoverboards have been confiscated by the government and will not be shipped to anyone through a aircraft carrier or any shipping department ([redacted], ect.). So how will they get it back? They are lying and they know it.]
[redacted] will receive a shipping label from us within the next 24 hours so we can clear this return.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,[redacted]
[redacted]
[redacted]...
[redacted]
[redacted]
[redacted]Good MorningWe spoke to the customer on 2.**.16 and have agreed with the customer for a replacement. Once the merchandise is shipped out we will provide a tracking number to the customer.Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have contacted them in response to their latest message it also "stated on the website" that I would receive the product within 2 days not a month Further "stated on the website" that customer service responds quickly- I tried to reach them via phone or email over half a dozen times in December Again you do not get to have your cake and eat it too Follow your own website policies or do not try and make customers adhere to them My response, again, is shipping label plus full refund What the folks are doing borders on illegal and is clearly bad business practice given the number of complaints here alone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You also received a copy of their email about shipping back to repair/replace board. It took me a month to get them to send that email and they disregarded my request to return the board - because they would not even take a phone call or answer any emails. Because of this I had to purchase another board for my child from a different company (since it was a SANTA gift) I could not explain that the company would not fix the board...I requested to refund the board plus shipping costs. They would NEVER respond until I reported them to Revdex.com> Then... they responded that to send pics of board with issues. it would take days to hear back. They finally sent a generic email that said to send board back to a random company address and they would repair/replace board. The name and address of place to ship board was not even company I purchased it form and they are making me pay for shipping for a board that I received defective... I told them I wanted a refund. NO response. Then I told them they win because I know that I have no recourse so what do I do to at least have them pay for shipping to fix a board that showed up defective, and they never responded again. I would love any suggestions you have but apparently they can do whatever they want and take peoples money and we truly have no recourse. They might get a "slap on the hand" which will do nothing to them and I am out $400.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They have given me an unusual address to which to return the item (American Cargo Express) and have told me the item would be...
repaired/replaced. I am in process of sending the item back and have requested a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My purchase was made on the guarantee that I would receive the item in time for Christmas, they advertised in time for Christmas delivery. We did not receive the item until 4 days after Christmas, since this was to be my Grandsons main gift, I had to go out and find one locally before Christmas. That is why I do not feel I should have to pay the restock fee, since they did not make their own delivery guarantee. I have since sent them 2 emails about this. I want to send the unopened item back for a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Revdex.com and Customer,
Please see attached. On April [redacted], 2016, customer was refunded for the black hoverboard. Please allow 3-5 business days for the refund to reflect back onto the original form of payment.
Thank you,
Hoverboard360
[redacted]
[redacted]Customer placed the order (Order number : [redacted]) on 12/**/15 , and the order was delivered to customer on 12/**/2015 ....
Proof of delivery is attached . Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]
[redacted]
[redacted]...
[redacted]
[redacted] Thank you for your help. The company sent us a full refund today.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,[redacted]
I have tried calling but the number listed on the website is no longer in service...
The company, Hoverboard 360, promises a 2-day free shipping after placing an order with them. However, I placed an order with Hoverboard 360 on November **, 2015 for a pair of the Hoverkicks shoes; I have not received my order and customer service is not answering the phone. I feel that this company is scamming the public and if they are not going to fill the people's order, they need to refund the people their money back. I called ###-###-####; customer service, sales, marketing, nor accounting department won't answer their phones and I feel that this is a scam because none of the departments are answering their phones. Please investigate this company to see if it is legal.
Ordered a hoverboard for my son for Christmas. Opened the box and he literally was only able to ride the hoverboard for 15-30 minutes and then one side just completely stopped working. After multiple emails and phone calls that were never answered, I finally receiving an email back I am told that I have to pay to ship it back and pay a 15% restocking fee if they even approve the refund. This is absolutely ridiculous. The board was $400 and we haven't even been able to use it, so why would I be charged to return it. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. TERRIBLE CUSTOMER SERVICE RESPONSE TIMES!!!
Complaint # [redacted] Customer name: [redacted] We are sorry for [redacted] unsatisfactory experience with Hoverboard360. We had responded to [redacted] request for return and provided him with return instructions on January **. ...
As of today we have not received the return in our California facility. Once we do receive the return we will be issuing the refund as requested by [redacted] in his communication with us. Regards Hoverboard360 Customer Service
Dear Revdex.com and Customer, Please see the attached document. As per our customer's request, we have provided the customer with a prepaid UPS return label and instructions for customer's return.Once the product is received, we will process the customer's request for a refund. Thank you,Hoverboard360
Good Afternoon,
If the customer wants to
return or exchange the merchandise they need to go through our return
process by getting in touch with our returns department at [redacted] or
contact us at ###-###-####. Call us if you need any help with
return process during 9am to 5pm business hours. This return policy is presented
on our website. When customer made the purchase, they are acknowledged about
this policy.Best Regards, Customer ServiceHoverboard-360
To whom it may concern: Complaint number: [redacted] Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard360. As per our terms and conditions, if a customer has a problem with their hoverboard, they need to get in contact with our returns department which is...
[redacted] to whom we will provide a form for the customer to fill out and email pictures of the board being defective. The customer has not provided us with the required documents as of 2/4, with no emails.
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. We have continued to send emails and not had a response. We have had to resort to contacting out Credit Card company to file a claim. Let me know if you need us to forward you the...
emails we have sent to them repeatedly.Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,
[redacted]
I order a hoverboard on 11/**/2015 and was promised delivery in 2 days. I did not receive and have still not received my product, I contact the company via their non 800 line and attepted to reach customer service for weeks and the phone continues to Pkace you on a hold after 2 hours I have up. So I contact the company via email . I received a response which was inaccurate , I brought this to their attention and to date still have no resolution and I've asked the company to call me several times and NO ONE HAS . It's 12/**/2015 - still no product and company continues to give me the run around and has yet to make this problem right !!