At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved becauseThey sent me another computer generated response requesting documentation that the Hoverboard was in good condition and they wanted documentation...
of receipt including shipping information etc. I had already sent all of this documentation in previous emails. They are indeed a fraudulent company. I still have the Hoverboard in my dining room waiting for an RMA # from Hoverboard360 because I cannot return the board without one. This $500 purchase is still defective and the company is not allowing me to return their unwanted merchandise. I was hoping that by contacting the Revdex.com, my issue would be resolved. I am extremely disappointed that a company like this can still be in business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard360.
Researching back through all correspondence the earliest request from [redacted] to cancel the shipments was on December **, being the date of receipt of the goods. [redacted] has put a...
chargeback through his bank. We will not dispute this and will send [redacted] a return label so that he can return the boards to us. RegardsHoverboard360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
[Your Answer Here]
If there in fact is a chargeback dispute (which is not likely)please advise for specifically as to what the problem is. There was not issue in taking the money from my debit card, there should be no problem in giving me a credit. If there had been an attempt to credit my account why hasn't anyone contacted me trying to resolve this matter. Please contact me either by email or phone, they should have all that information. I would be happy to resolve it soon!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The shell of the board would have never been damaged if it wasn't for your faulty product. Your product stopped working less than two months after my son started using it. What do you expect when the board shuts off while in motion when riding it on concrete or asphalt? Of course the plastic of the board is going to get damaged. Even after trying to reset the board, like your company said to, it still shut off while in motion. And guess what happened??? The plastic shell of the board got even more damaged! The bottom line is your product was faulty and the shell wouldn't have been damaged if it wasn't for your product shutting off while in motion.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[The HoverBoard360 company has not sent me a shipping label from any shipping company about receiving their defective board back. What shipping service will accept it and did they send a prepaid shipping label. I have been the reading the comments on [redacted] about hoverboard360 and all customers have been complaining about trying to return these boards to the address on the shipping box and there is not a real business at this address. MY credit card company called them with the phone number they have and they told me this is a person's residence nor company with a foreign dialect. And futhermore they have had a news report saying these hoverboards have been confiscated by the government and will not be shipped to anyone through a aircraft carrier or any shipping department ([redacted], ect.). So how will they get it back? They are lying and they know it.]
[redacted] will receive a shipping label from us within the next 24 hours so we can clear this return.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As per our terms and conditions, to initate the return process, a customer reaches out to [redacted]. Upon reaching out to the returns department, we can initiate a return for the malfunctioning board.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I am letting you know that I have received the merchandise from Hoverboard360. Thank you I do...
believe that you were what helped me resolve this problem. resolution number [redacted]
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I just received another hoverboard delivered this week rather than the refund that I have requested. I will be contacting them again to determine how to send back (at THEIR expense) and receive a refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern, Customer was provided an address to send back the board as shown on attachment .Customer wanted to drop off the package but we told him we do not accept drop off.RegardsCustomer Service
Ordered 2 Hoverboard 360's on Nov. [redacted]. The company advertised 2 day shipping. I received 1 hoverboard on Dec [redacted] and the other on Dec [redacted]. Both boards are NOT what we ordered. They are a knockoff board from a company in china called [redacted]. Not sure if the batteries are safe or if the board is of any kind of quality. Customer service is impossible to get in touch with. Voicemail is full and they do not answer emails. This business is terrible and I will never buy from them again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Hoverboard360 did not reply to my emails regarding the faulty hoverboard for over 2 weeks, nor did anyone answer the phone at their "offices" the multiple times I called them. By the time I received an email from them on January [redacted], 2016 (my original email to them about the faulty product was sent on December [redacted], 2015) telling me to contact their returns department and to send pictures of the product, I had already found another company to repair the product and had shipped it to them. The repairs cost me over $200 (keep in mind this is a product for which I had already paid almost $400 and it only worked for a couple of days). For my complaint to be resolved, Hoverboard360 should refund me the money I spent to have the product repaired.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They finally contacted me once I told them I had filed complaints with you, American Express, the FTC, Go Daddy, and the New York Attorney General. They agreed to take back the Hoverboard, but now say they will charge a 15% restocking fee. This is in the small print of their return policy, however, they did not send me what I ordered, so this is yet to be resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as...
From: Customer Service [[redacted]] Sent: Wednesday, February **, 2016 3:20 PMTo: ComplaintsSubject: Case # [redacted]Return policy is attached for your reference. Customer service is provided by phone ###-###-#### and internet...
(hoverboard360.com). Thank you. Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have contacted them in response to their latest message it also "stated on the website" that I would receive the product within 2 days not a month Further "stated on the website" that customer service responds quickly- I tried to reach them via phone or email over half a dozen times in December Again you do not get to have your cake and eat it too Follow your own website policies or do not try and make customers adhere to them My response, again, is shipping label plus full refund What the folks are doing borders on illegal and is clearly bad business practice given the number of complaints here alone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved becauseThey sent me another computer generated response requesting documentation that the Hoverboard was in good condition and they wanted documentation...
of receipt including shipping information etc. I had already sent all of this documentation in previous emails. They are indeed a fraudulent company. I still have the Hoverboard in my dining room waiting for an RMA # from Hoverboard360 because I cannot return the board without one. This $500 purchase is still defective and the company is not allowing me to return their unwanted merchandise. I was hoping that by contacting the Revdex.com, my issue would be resolved. I am extremely disappointed that a company like this can still be in business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard360.
Researching back through all correspondence the earliest request from [redacted] to cancel the shipments was on December **, being the date of receipt of the goods. [redacted] has put a...
chargeback through his bank. We will not dispute this and will send [redacted] a return label so that he can return the boards to us. RegardsHoverboard360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
[Your Answer Here]
If there in fact is a chargeback dispute (which is not likely)please advise for specifically as to what the problem is. There was not issue in taking the money from my debit card, there should be no problem in giving me a credit. If there had been an attempt to credit my account why hasn't anyone contacted me trying to resolve this matter. Please contact me either by email or phone, they should have all that information. I would be happy to resolve it soon!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The shell of the board would have never been damaged if it wasn't for your faulty product. Your product stopped working less than two months after my son started using it. What do you expect when the board shuts off while in motion when riding it on concrete or asphalt? Of course the plastic of the board is going to get damaged. Even after trying to reset the board, like your company said to, it still shut off while in motion. And guess what happened??? The plastic shell of the board got even more damaged! The bottom line is your product was faulty and the shell wouldn't have been damaged if it wasn't for your product shutting off while in motion.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[The HoverBoard360 company has not sent me a shipping label from any shipping company about receiving their defective board back. What shipping service will accept it and did they send a prepaid shipping label. I have been the reading the comments on [redacted] about hoverboard360 and all customers have been complaining about trying to return these boards to the address on the shipping box and there is not a real business at this address. MY credit card company called them with the phone number they have and they told me this is a person's residence nor company with a foreign dialect. And futhermore they have had a news report saying these hoverboards have been confiscated by the government and will not be shipped to anyone through a aircraft carrier or any shipping department ([redacted], ect.). So how will they get it back? They are lying and they know it.]
[redacted] will receive a shipping label from us within the next 24 hours so we can clear this return.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As per our terms and conditions, to initate the return process, a customer reaches out to [redacted]. Upon reaching out to the returns department, we can initiate a return for the malfunctioning board.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I am letting you know that I have received the merchandise from Hoverboard360. Thank you I do...
believe that you were what helped me resolve this problem. resolution number [redacted]
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I just received another hoverboard delivered this week rather than the refund that I have requested. I will be contacting them again to determine how to send back (at THEIR expense) and receive a refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard360.
We have received one of the boards back and had refunded [redacted] on February * in line with our returns policy as stated on our website.
Best...
regards Hoverboard360 Customer Service
To whom it may concern, Customer was provided an address to send back the board as shown on attachment .Customer wanted to drop off the package but we told him we do not accept drop off.RegardsCustomer Service
[redacted]
[redacted]
[redacted]
[redacted]
The customer [redacted] can return their hoverboard. They can contact us at ###-###-#### or email...
[redacted]Best Regards, Customer ServiceHoverboard-360
Ordered 2 Hoverboard 360's on Nov. [redacted]. The company advertised 2 day shipping. I received 1 hoverboard on Dec [redacted] and the other on Dec [redacted]. Both boards are NOT what we ordered. They are a knockoff board from a company in china called [redacted]. Not sure if the batteries are safe or if the board is of any kind of quality. Customer service is impossible to get in touch with. Voicemail is full and they do not answer emails. This business is terrible and I will never buy from them again.
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Hoverboard360 did not reply to my emails regarding the faulty hoverboard for over 2 weeks, nor did anyone answer the phone at their "offices" the multiple times I called them. By the time I received an email from them on January [redacted], 2016 (my original email to them about the faulty product was sent on December [redacted], 2015) telling me to contact their returns department and to send pictures of the product, I had already found another company to repair the product and had shipped it to them. The repairs cost me over $200 (keep in mind this is a product for which I had already paid almost $400 and it only worked for a couple of days). For my complaint to be resolved, Hoverboard360 should refund me the money I spent to have the product repaired.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]Consumer: [redacted]Return policy is attached for your reference. Customer service is provided by phone ###-###-#### and...
internet (hoverboard360.com). Thank you. Best Regards, Customer ServiceHoverboard-360
At this time, I have been contacted...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They finally contacted me once I told them I had filed complaints with you, American Express, the FTC, Go Daddy, and the New York Attorney General. They agreed to take back the Hoverboard, but now say they will charge a 15% restocking fee. This is in the small print of their return policy, however, they did not send me what I ordered, so this is yet to be resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern, The refund was already processed in our system on 02/**/16.Regards Customer Service
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as...
Resolved.)
Sincerely,[redacted]
From: Customer Service [[redacted]] Sent: Wednesday, February **, 2016 3:20 PMTo: ComplaintsSubject: Case # [redacted]Return policy is attached for your reference. Customer service is provided by phone ###-###-#### and internet...
(hoverboard360.com). Thank you. Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have contacted them in response to their latest message it also "stated on the website" that I would receive the product within 2 days not a month Further "stated on the website" that customer service responds quickly- I tried to reach them via phone or email over half a dozen times in December Again you do not get to have your cake and eat it too Follow your own website policies or do not try and make customers adhere to them My response, again, is shipping label plus full refund What the folks are doing borders on illegal and is clearly bad business practice given the number of complaints here alone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]