Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
[redacted]
[redacted]...
[redacted]
[redacted]
[redacted]I DID HEAR FROM THE COMPANY AND THEY DID REFUND MY MONEY. I "DO NOT" WISH TO FILEMY COMPLAINT AS WRITTEN.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. We have continued to send emails and not had a response. We have had to resort to contacting out Credit Card company to file a claim. Let...
me know if you need us to forward you the emails we have sent to them repeatedly.Sincerely,[redacted]
We have been trying to track this shipment, however after numerous attempts we have not been able to get tracking information from the customer or to verify that is has been sent back. Once traced and confirmed received we will process the...
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as...
[redacted]
[redacted]
[redacted]
[redacted]
sans-serif;"> Consumer: [redacted] Return policy is attached for your reference. Customer service is provided by phone [redacted] and internet (hoverboard360.com). Thank you. Best Regards, Customer Service Hoverboard-360
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at ###-###-####. Our address for return is stated on RMA form which is the following [redacted]. Customer can call us if they need further assistance.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
[redacted]If the customer wished to return their board they are more then welcome to. We ask that they follow the return policy on the website. They can email returns[redacted] or contact ###-###-####Best Regards, Customer ServiceHoverboard-360
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
The customer placed two orders on Dec *, the board was delivered on 12/**. If the customer wants to return the boards, they can send the return for and pictures to: Hoverboard360[redacted]
[redacted]Best Regards, Customer...
[redacted]
[redacted]
[redacted]
[redacted] yes I requested a refund because the hoover board is not working properly and the company said it was under warranty but we...
decided we wanted a refund and if we can’t get that I would like to get a new hover board
[redacted]
[redacted]
[redacted]
[redacted]Customer [redacted], Placed 3 Orders on Hoverboard360.commOrder 1 placed on 12/**/2015 for 2 hoverboards received on 12/**/2015 POD...
attached Order 2 placed on 12/**/2015 received on 12/**/2015 POD attachedReturn Policy is attached. Hoverboard360.com does have a 30 Day refund policy if you are in the 30 day time frame meaning you are allotted 30 days from date of receiving the hover board to return it back. Best Regards, Customer ServiceHoverboard-360
To Whom it may concern - We have been trying to track this shipment, however after numerous attempts we have not been able to get tracking information from the customer or to verify that is has been sent back. Once traced and confirmed received we will process the...
My issue involves a lot. They advertise that their hoverboards were made in America which they are not. Mine was shipped from China. The charging area has 3 prongs and one is missing which I was told is a mishandling issue on our part, but we received the board this way. These boards are known to cause fires so you would think the company would be on top of this, but no they say you can sent it in at your cost to get it fixed. I tried to call but no one ever answered the phone for over 3 weeks. I emailed and they finally responded after I canceled payment with my credit card company. I also received the board scratched which is not ideal, but I could of lived with that. I gave the board to my daughter of christmas known she could never use it, which is so sad!!! I would never recommend buying anything from hoverboard360. Thank you for listening.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business supplied me with a return address on 1/**/16 after requesting this information since 12/**/15. However they do not disclose to the Revdex.com that they refuse to provide a pre-paid shipping label for me to return it AND they advised me they will retain 15 percent of the cost of the item to re-stock it. This business sent me the incorrect item AND I ordered it with 2-day shipping on 12/*/15 but the shipment arrived 2 weeks after I ordered it. It arrived on 12/**/15 and I immediately contacted them to advise it was not the product I ordered and wanted to return it. I cannot be held responsible to ship this item back at my expense (approx $75+ due to the weight and in the manner it needs to be returned) and a 15 percent restocking fee when they business is completely at fault. I am requesting again a pre-paid return label and a full refund upon the company's receipt of the product with no restocking fee deducted. It is in perfect condition.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Contacted the company after a recall was issued. The company is issuing credits for their clothing store only. The clothing is not appropriate for my daughter, nor is it an acceptable replacement for the hoverboard that was purchased for her for Christmas. The company is not offering a repair, replacement or a refund. The credit for the clothing is not being accepted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will deem it resolved once my credit card is credited the money from the company.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have tried since December to get a return form. I sent 5 emails, with no responses. When I called approximately 50 times with two that were answered, they told me to send a video, which I did. No response. I would love to return the product but it is hard when there is no response from the business. My email is [redacted]. They can send the form there and I will fill it out immediately.thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will gladly ship back the hoverboard. The problem that I have is that it never worked and for me to ship it back it will cost me approx $55-60 if not more. It is an extremely heavy item. I would understand having to pay for the return shipping if the item worked and then broke but that is not the case. I was sent a damaged item from which I paid $399.00 for and now I am asked to pay more just to receive a non broken one. I find this to be unacceptable. I contacted the company the day we received it so there is documentation that is never worked. As previously stated, we ordered 3 in total and the other 2 were fine. I would like the company to pay for a return label due to the fact the board was sent to me damaged.Thank you[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
[redacted]
[redacted]...
[redacted]
[redacted]
[redacted]I DID HEAR FROM THE COMPANY AND THEY DID REFUND MY MONEY. I "DO NOT" WISH TO FILEMY COMPLAINT AS WRITTEN.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. We have continued to send emails and not had a response. We have had to resort to contacting out Credit Card company to file a claim. Let...
me know if you need us to forward you the emails we have sent to them repeatedly.Sincerely,[redacted]
To Whom it may concern -
We have been trying to track this shipment, however after numerous attempts we have not been able to get tracking information from the customer or to verify that is has been sent back. Once traced and confirmed received we will process the...
refund. [redacted]
[redacted]
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as...
Resolved.)
Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].[redacted]
[redacted]
[redacted]
[redacted]...
[redacted]To whom it may concern, I have not received any correspondence from this business whatsoever. Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
sans-serif;"> Consumer: [redacted] Return policy is attached for your reference. Customer service is provided by phone [redacted] and internet (hoverboard360.com). Thank you. Best Regards, Customer Service Hoverboard-360
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at ###-###-####. Our address for return is stated on RMA form which is the following [redacted]. Customer can call us if they need further assistance.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
[redacted]
[redacted]
[redacted]
[redacted]...
[redacted]If the customer wished to return their board they are more then welcome to. We ask that they follow the return policy on the website. They can email returns[redacted] or contact ###-###-####Best Regards, Customer ServiceHoverboard-360
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
The customer placed two orders on Dec *, the board was delivered on 12/**. If the customer wants to return the boards, they can send the return for and pictures to: Hoverboard360[redacted]
[redacted]Best Regards, Customer...
ServiceHoverboard-360
[redacted]
[redacted]
[redacted]
[redacted] yes I requested a refund because the hoover board is not working properly and the company said it was under warranty but we...
decided we wanted a refund and if we can’t get that I would like to get a new hover board
[redacted]
[redacted]
[redacted]
[redacted]Customer [redacted], Placed 3 Orders on Hoverboard360.commOrder 1 placed on 12/**/2015 for 2 hoverboards received on 12/**/2015 POD...
attached Order 2 placed on 12/**/2015 received on 12/**/2015 POD attachedReturn Policy is attached. Hoverboard360.com does have a 30 Day refund policy if you are in the 30 day time frame meaning you are allotted 30 days from date of receiving the hover board to return it back. Best Regards, Customer ServiceHoverboard-360
To Whom it may concern - We have been trying to track this shipment, however after numerous attempts we have not been able to get tracking information from the customer or to verify that is has been sent back. Once traced and confirmed received we will process the...
refund. [redacted]
My issue involves a lot. They advertise that their hoverboards were made in America which they are not. Mine was shipped from China. The charging area has 3 prongs and one is missing which I was told is a mishandling issue on our part, but we received the board this way. These boards are known to cause fires so you would think the company would be on top of this, but no they say you can sent it in at your cost to get it fixed. I tried to call but no one ever answered the phone for over 3 weeks. I emailed and they finally responded after I canceled payment with my credit card company. I also received the board scratched which is not ideal, but I could of lived with that. I gave the board to my daughter of christmas known she could never use it, which is so sad!!! I would never recommend buying anything from hoverboard360. Thank you for listening.
To whom it may concern,
We have asked customer ([redacted]) to follow RMA process by filling out RMA form and sending back said documents to no...
avail. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business supplied me with a return address on 1/**/16 after requesting this information since 12/**/15. However they do not disclose to the Revdex.com that they refuse to provide a pre-paid shipping label for me to return it AND they advised me they will retain 15 percent of the cost of the item to re-stock it. This business sent me the incorrect item AND I ordered it with 2-day shipping on 12/*/15 but the shipment arrived 2 weeks after I ordered it. It arrived on 12/**/15 and I immediately contacted them to advise it was not the product I ordered and wanted to return it. I cannot be held responsible to ship this item back at my expense (approx $75+ due to the weight and in the manner it needs to be returned) and a 15 percent restocking fee when they business is completely at fault. I am requesting again a pre-paid return label and a full refund upon the company's receipt of the product with no restocking fee deducted. It is in perfect condition.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Contacted the company after a recall was issued. The company is issuing credits for their clothing store only. The clothing is not appropriate for my daughter, nor is it an acceptable replacement for the hoverboard that was purchased for her for Christmas. The company is not offering a repair, replacement or a refund. The credit for the clothing is not being accepted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will deem it resolved once my credit card is credited the money from the company.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have tried since December to get a return form. I sent 5 emails, with no responses. When I called approximately 50 times with two that were answered, they told me to send a video, which I did. No response. I would love to return the product but it is hard when there is no response from the business. My email is [redacted]. They can send the form there and I will fill it out immediately.thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will gladly ship back the hoverboard. The problem that I have is that it never worked and for me to ship it back it will cost me approx $55-60 if not more. It is an extremely heavy item. I would understand having to pay for the return shipping if the item worked and then broke but that is not the case. I was sent a damaged item from which I paid $399.00 for and now I am asked to pay more just to receive a non broken one. I find this to be unacceptable. I contacted the company the day we received it so there is documentation that is never worked. As previously stated, we ordered 3 in total and the other 2 were fine. I would like the company to pay for a return label due to the fact the board was sent to me damaged.Thank you[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]