Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. I have recived my money back through my credit card company but have heard nothing from the company. Sincerely,[redacted]
contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They have given me an unusual address to which to return the item (American Cargo Express) and have told me the item would be repaired/replaced. I am in process of sending the item back and have requested a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Hi, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] This issue has still not been resolved. I received an email from Hoverboard 360 indicating they were going to charge me a 15% restocking fee and that I would have to pay for the return shipping. I of course did not agree to those terms since they shipped me the wrong product. I ordered a Hoverboard 360 and they shipped a imoto board which according to reviews has a tendency to catch fire. So, do to the safety concerns I have asked them to take the imoto board back and refund my full amount. They will not respond to my emails or phone calls.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I emailed back immediately sending photos of new unused product and weeks of [redacted] delays were not acknowledged however I asked to have shipping and 15% restocking fee waived and they refused which is why the process had not been initiated they took weeks to ship what they said would be 2 days they did not respond to requests for info at that time I also would have never known (they had incorrect shipping info) had our local [redacted] person not tell us it was sitting in a facility again, improperly marked for battery with incorrect shipping info none of this was my fault and I will not pay over 150$ shipping and restocking for their mistakes please have seller send label and waive restocking fee as I now see, HUNDREDS of folks had the same or similar issues this company is not doing business honestly
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry [redacted] had an unsatisfactory experience with Hoverboard360.
We approved [redacted] return on January ** and sent her return information. As of today we have not received the board back and have not received tracking information from [redacted]...
[redacted].
Once we receive [redacted] return we will process her refund in line with our returns policy as displayed on our website.
Regards
Hoverboard360 Customer Service
To whom it may concern,
Customer was provided an address to send back the board as shown on attachment .Customer wanted to drop off the package but we told him we do not accept drop off.
Regards
Customer Service
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
they keep saying they will send return address in 24-48 hours. But have yet to do so and it has been weeks and still no return address....
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please see attached a Chain on Emails were the customer was provided a shipping address for the board to be returned back to. However the customer does not want to comply to the 15% restocking fee which is apart of you return policy.
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard360. We had provided [redacted] with a return address and instructions on how to pack the board so that it will be received for shipment. UPS will accept shipments (as noted on their website). Once we receive...
the board back we will refund Ms Keith in accordance with our returns policy. RegardsHoverboard360
[redacted]Consumer: [redacted]Return policy is attached for your reference. Customer service is provided by phone ###-###-#### and internet ([redacted]). Thank you. Best Regards, Customer ServiceHoverboard-360
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
I got an email with the return address the Hoverboard had been returned by ups and has been received now waiting for an email or call to see what the next step is it was received on January [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]Good MorningWe have initiated an investigation with [redacted] for lost package. Investigation is in process once we have the resolution from [redacted]...
we will be able to help the customer. Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The return this company offered was for me to pay the shipping costs and a 15% restocking fee. That is unacceptable when they didn't honor their 2 day shipping. I immediately responded to their email and haven't heard back from them. Research this company online and view all the other similar complaints from other duped consumers. I really can't trust that they would reimburse me when they won't answer their phone or return calls. And their email responses are always delayed by weeks and up to a month. I believe consumers eventually just give up out of frustration. I would rate this company a zero for customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have sent 5 emails, two have videos attached. It has been over two months, and not one of my emails has been addressed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I purchased two Hoverboards for the Holidays on December [redacted]. Supposed to be two-day shipping. One arrived on the [redacted], one arrived after Christmas. One does not function at all. I have been trying to contact Hoverboard since the [redacted], but continuously get a message to hold and await the next representative. After 11 minutes I get disconnected each time. I try 6-8 times a day. I have also send numerous emails, which I have delivery receipts for, but also no response. This company is a fraud and needs to be resolved.
To whom it may concern, The customer was already refunded on 1/**/16 ,please see attached file. RegardsCustomer Service
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. I have recived my money back through my credit card company but have heard nothing from the company. Sincerely,[redacted]
At this time, I have been...
contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They have given me an unusual address to which to return the item (American Cargo Express) and have told me the item would be repaired/replaced. I am in process of sending the item back and have requested a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Hi, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] This issue has still not been resolved. I received an email from Hoverboard 360 indicating they were going to charge me a 15% restocking fee and that I would have to pay for the return shipping. I of course did not agree to those terms since they shipped me the wrong product. I ordered a Hoverboard 360 and they shipped a imoto board which according to reviews has a tendency to catch fire. So, do to the safety concerns I have asked them to take the imoto board back and refund my full amount. They will not respond to my emails or phone calls.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I emailed back immediately sending photos of new unused product and weeks of [redacted] delays were not acknowledged however I asked to have shipping and 15% restocking fee waived and they refused which is why the process had not been initiated they took weeks to ship what they said would be 2 days they did not respond to requests for info at that time I also would have never known (they had incorrect shipping info) had our local [redacted] person not tell us it was sitting in a facility again, improperly marked for battery with incorrect shipping info none of this was my fault and I will not pay over 150$ shipping and restocking for their mistakes please have seller send label and waive restocking fee as I now see, HUNDREDS of folks had the same or similar issues this company is not doing business honestly
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry [redacted] had an unsatisfactory experience with Hoverboard360.
We approved [redacted] return on January ** and sent her return information. As of today we have not received the board back and have not received tracking information from [redacted]...
[redacted].
Once we receive [redacted] return we will process her refund in line with our returns policy as displayed on our website.
Regards
Hoverboard360 Customer Service
At this time, I have been contacted...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern,
Customer was provided an address to send back the board as shown on attachment .Customer wanted to drop off the package but we told him we do not accept drop off.
Regards
Customer Service
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
they keep saying they will send return address in 24-48 hours. But have yet to do so and it has been weeks and still no return address....
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hi,
Please see attached a Chain on Emails were the customer was provided a shipping address for the board to be returned back to. However the customer does not want to comply to the 15% restocking fee which is apart of you return policy.
Return policy is...
also attached.
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard360. We had provided [redacted] with a return address and instructions on how to pack the board so that it will be received for shipment. UPS will accept shipments (as noted on their website). Once we receive...
the board back we will refund Ms Keith in accordance with our returns policy. RegardsHoverboard360
[redacted]
[redacted]...
[redacted]Consumer: [redacted]Return policy is attached for your reference. Customer service is provided by phone ###-###-#### and internet ([redacted]). Thank you. Best Regards, Customer ServiceHoverboard-360
[redacted]
[redacted]
The customer [redacted] can return their hoverboard. They can contact us at ###-###-#### or email [redacted]Best...
Regards, Customer ServiceHoverboard-360
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]order number : #[redacted]we refunded the customer on 1/**/16. Proof of refund is attached . Best...
Regards, Customer ServiceHoverboard-360
At this time, I have been contacted...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
I got an email with the return address the Hoverboard had been returned by ups and has been received now waiting for an email or call to see what the next step is it was received on January [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]Good MorningWe have initiated an investigation with [redacted] for lost package. Investigation is in process once we have the resolution from [redacted]...
we will be able to help the customer. Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The return this company offered was for me to pay the shipping costs and a 15% restocking fee. That is unacceptable when they didn't honor their 2 day shipping. I immediately responded to their email and haven't heard back from them. Research this company online and view all the other similar complaints from other duped consumers. I really can't trust that they would reimburse me when they won't answer their phone or return calls. And their email responses are always delayed by weeks and up to a month. I believe consumers eventually just give up out of frustration. I would rate this company a zero for customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have sent 5 emails, two have videos attached. It has been over two months, and not one of my emails has been addressed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I purchased two Hoverboards for the Holidays on December [redacted]. Supposed to be two-day shipping. One arrived on the [redacted], one arrived after Christmas. One does not function at all. I have been trying to contact Hoverboard since the [redacted], but continuously get a message to hold and await the next representative. After 11 minutes I get disconnected each time. I try 6-8 times a day. I have also send numerous emails, which I have delivery receipts for, but also no response. This company is a fraud and needs to be resolved.