Horizon Services, Inc.

Good experience with Pat D. Professional and polite.

Great service no upsell knowledgeable tech Sean Fox did an outstanding job explaining and answering all customer questions

Donald K[redacted] is a knowledgeable, friendly technician who explained clearly the status of our HV after his examination of it.

The Horizon HVAC service person arrived well within the quoted window of time we received. He was polite and efficient. Steve evaluated our air conditioning system, providing the appropriate maintenance. We appreciate the extra steps that Horizon takes, like wearing shoe covering when they enter your home.

Fast service, professional and a fair price. Thanks

I called and scheduled a time to have my leaking pipes on my bathroom sink fixed. I was given my desired time within a few days from the call. They even offered to call me 30 minutes prior to the tech coming so I didnt have to leave work early. I received a call that the tech would be their in 20 minutes. I left work only to find that he showed up to my house 60 minutes after the call not 20. He completed the estimate with 3 options that seemed pricey but he was the expert. One of the options was having a vanity, sink, and faucet installed for $2350! I decided the option to have pipes installed from the floor to the sink to stop the leak. This option was $520! I called L[redacted] to check out their pricing which was over $800 cheaper than the price quoted by Horizon. Guess who is getting my business moving forward. I will say the Tech did a great job and he was thorough.

Technician Bill L. did a great job. He was on time, friendly and professional.
The kitchen area was as clean after he was done as before he started.
I could not be more pleased with Horizon Services.

Ryan arrived on time, was very congenial and provided quick and expert service. He offered alternative services and allowed me to review and choose the service I desired. The finished service was professional and was exemplary of the type that I would like to see in all other service providers. He made sure I was satisfied before he left. My thanks to Ryan.

Very positive experience using Horizon services

Keith did an excellent job replacing my water heater and water pressure tank. He was 100%++ professional in all aspects of completing this job. He kept me well informed as to every step in completing this job. I was extremely impressed with Keith's problem solving abilities. The two employees who also delivered parts to my house were extremely professional and very friendly.
This was my first time using Horizon. I will definitely use their services again! Way to go Horizon!!

Keith did a great job. Love the quick service. Great to get the job done on the same day and time as original appointment.

“Thank you for bringing your concern to our direct attention. Our Customer Relations Manager has spoken with the homeowner and we believe both parties are mutually satisfied with the resolution that has been reached as a result of that discussion. At this time, we have agreed to credit the...

homeowner $148.50. We believe there was a misunderstanding during the service call that led to the homeowner purchasing a Service Plan for their heating and air conditioning system. We understand that the homeowner did not wish to make this purchase and thus, as a courtesy, we have credited their account with the undesired purchase amount. The homeowner has only been charged the standard $49.50 plumbing dispatch fee and has expressed their satisfaction with this outcome. At Horizon Services, we are dedicated to customer satisfaction and will work with any homeowner to ensure they receive the service they deserve. Thank you!”Tim N[redacted]Marketing CoordinatorHorizon Services[redacted] | Wilmington, DE [redacted]

Colin J. serviced our heater and humidifier on Jan. 12, 2016. He was very helpful and knowledgeable. My wife and I were very impressed with his patience on all of the questions we were asking him. He was very informative and professional. He was as friendly as the commercials for Horizon are on television. We will be requesting him any time we need service from now on. Bravo Horizon "Colin J" is a winner!!!

Mike R[redacted] did an excellent job with our two plumbing issues. Prompt, clean, knowledgeable and efficient.

Great, excellent work Kevin E. provided for the issue I was having with my Kitchen sink. Courteous and professional.

Frank did a fantastic job! He was honest, quick, and is very knowledgeable of the task at hand. Thanks!

The technician arrived during the time frame I was given. He was extremely polite and informative throughout his visit. I would highly recommend Horizon.

I called Horizon Services to repair a broken Shower faucett. Mike Showed up On Time and was a true professional.He was knowledgeable and thorough . He assed the job,wrote the estimate and went right too work. The faucett was fixed in no time at all.
Mike did an AWESOME JOB!!!!I now have a new Plumber to call when I need one. Horizon Plumbing. And they have a very knowledgeable and friendly technician Mikke R.. who made the experience very easy. Nice job all around.

We have had Pat D. here several times. He has always been respectful, friendly, efficient and knowledgeable. He is the real deal and very honest. He doesn't rush the service and invites questions that he answers with great detail. We had a frank discussion with him about our older systems and he did not pressure us at all. Because of him we decided to have an appointment with a sales representative.
We also, were very pleased with Sean M[redacted]. Sometimes people tend to shy away from big companies who do a lot of advertising to promote their business. They figure that these companies will be more expensive because of their overhead. I don't believe that. We compared prices with our neighbors who had similar systems recently installed. The cost was very much in line and we believe the warranty that Horizon gives, plus the quality of the installation outshines them all.
Horizon has a terrific business plan that has figured out what the customer wants and delivers with class.

Frank D., HVAC Technician from Horizon Services, worked on our heating system because it was not working. He arrived on time and was very professional in appearance. He found the problem and got the system working even though it is old. Afterward he explained what was wrong with the system, what work he did and explained what else he found. Overall Frank was very professional and a good worker. Very satisfied with the service call by Horizon Services.