Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Reviewing your account it appears the voucher for Her Gifted Hands
has already been Traded In on 01/09/and a purchase was made on 1/10/2018, completing the Trade In process.As for your Body Sculpting VoucherAs a sign of good faith we have made this Groupon is eligible for Trade In through 06/16/You can exchange it for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.The Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your cardOnly unprinted, unviewed vouchers are eligible for Trade In, and you have until 06/16/to complete your Trade InI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thanks for your email, and I apologize for any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know. Thanks,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint: Refund status enquiryI’ve provided more
specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Tell us why here...Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: As previously stated on 1/11/17, we cannot grant a refund per your request.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket # ***I responded to you a moment ago via email from [email protected] ticket # ***, it was stated: Unfortunately, we will not be able to issue a refund because your voucher is Final SaleThis information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, http://www.groupon.com/deals/gl-platinum-comedy-tour-ft-mike-epps-2.If you are in contact with the purchaser, we recommend discussing repayment options directly with them.If you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us or with the purchaser, you should work with them directly to discuss a resolution.Regarding your complaint: I am truly sorry for any inconvenience this may have caused.After investigating this matter further, we did not find evidence to suggest your account was used in an unauthorized mannerSince this is someone you know, we would advise that you reach out to discuss repayment options with them.If you are concerned about the security of your account, we recommend changing the email address and/or password associated with itTo do this, please visit www.groupon.com and sign in using your email address and the password that you set when you made your first purchase or created your account.Once you are signed in, you will see your name at the top right corner of the websitePlace your cursor over your name and click on "My Account" from the menu that drops downFrom here, you can update your account information (including your email address, password, and credit card).While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hey Amanda,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew
*.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I apologize for any trouble you have experienced.I have escalated your issued to Groupon Stores specialist
who is reviewing your request.I’ve also emailed you directly from [email protected] via Ticket *** please reply there if you have any further questionsThank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: this response does not address my concern I have not used $in groupon bucks, furthermore, I was forced to reuse the $on another Groupon instead of having my money back and being able to purchase service directly from the merchant on elsewhere You have not honored your original offer of a $credit in Groupon bucks and therefore this response is unacceptable
Sincerely,
*** ***

Complaint:
I am rejecting this response because:PLEASE SEE THE BELOW FOR THE ORIGINAL EMAIL REGARDING THE RETURN PLEASE FORWARD THIS EMAIL TO KELEY R, MANAGERYour Revdex.com Support Question (Request: 50216195)Kelsey R, Oct 26, 11:AM CDT:Hi Jodi,I'm sorry you had any trouble with your Groupon Goods return for the Pet Robot Vacuum and Mop bObi by bObsweep.According to our records a return label hasn't been generated for this item ordered on 7/Is it possible that you used your own label to send this item back to us? If that is the case we'll be happy to reach out to our return center on your behalf, but we will need the return tracking numberAs soon as we have this information we will be able to investigate further.For future reference, you can generate a return label from My Groupons when an item is eligible for a return: visithttp://gr.pn/GoodsReturnsto see howAlways using a Groupon Return Label will help us process your return accurately and in a timely manner.Regards,Kelsey RManagerGroupon Customer Suppor---------- Forwarded Message ----------From: [email protected]: ***Subject: A Message Regarding Your Groupon Goods ReturnDate: Jun 04:10:-0500 Good news!Hey jodi,The Post Office has scanned your Groupon Goods return, so that means it’s on its way back to our return center! Typically, it takes about days for items to make the journey, but it might take a little longer.Once we receive the package, we'll process your return as quickly as we can and send you a confirmation emailAfter that, please allow up to business days to see your refund reflected on your bank or credit card statement.[Track Your Return]Regards,Groupon Customer SupportNeed help? Have Feedback? Feel free tocontact usDelivered by Groupon IncWChicago Avenue, Suite Chicago, IL, 60654, USATrack Your ReturnTracking Number***Reference Number***StatusDeliveredDestinationHebron, KY 41048DateTimeDescriptionLocation6/13/201606:PMDelivered to Return CenterHebron, KY 410486/12/201611:PMDeparting Newgistics FacilityHebron, KY 410486/9/201602:PMDeparting Newgistics FacilityATLANTA, GA 30349-36236/9/201609:AMInducted into Newgistics Ne...ATLANTA, GA 30349-36236/5/201601:PMProcessed by USPSGREENSBORO, NC 2749897955/31/201606:AMLabel Created
Sincerely,
Jodi ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I purchased this card as a Christmas gift for my son and this is the reason of the time frame between purchase date and me first contacting Groupon It is not unusual for people to buy Christmas gifts in advance Also, had the correct card been sent to me that could be used in the US, the product would have had basically zero chance of being defective I purchased one in and had no issues So while I appreciate being given reference to a final sale and day return policy, Groupon still sold several of these cards that were in Spanish and intended for use in Brazil saying on the Groupon itself they would work I am pretty confident that constitutes fraudulent advertisement I appreciate that Groupon is doing the right thing and refunding my money once I return the card I was unable to use.
Sincerely,
*** ***

Hey ***Per our conversation on March 30th, you're being sent a letter from our Merchant Development department that states that you will not need a 1099K.Your internal issue ticket number is ***I'm emailing you directly from our internal system as well.Please follow up with me there if you have any additional questions.I apologize for the misunderstandings along the way but I'm glad everything was eventually clarified and resolved.Thank you,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com, Ticket #*** for reference.If you have any additional
questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: Since your purchase has already
processed, we're unable to retroactively apply the credit to that transaction; however, I've gone ahead and issued $in Groupon Bucks to your account in which you have placed your order, for use towards your next purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support”

Complaint: ***
I am rejecting this response because:Every time I try to communicate directly with this business, I do not get a responseI only get the initial response, but they fail to reply to my follemailsTherefore the solution they are offering has not worked.Furthermore, the recent email they sent me only offered me "Groupon bucks"I no longer wish to do any business with this vendor given their poor customer service and responsivenessI bought something from them and it had unadvertised restrictionsThe product therefore was not as advertisedAs previously request, I want a full refund sent back to my original payment method, not "Groupon Bucks"
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I still never got a vaild reason with what I did?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: 1. IT FORCES ME TO ACCEPT SOMETHING I DO NOT NEED OR WANT. 2. IT REQUIRES EXTRA SHIPPING AND HANDLING $$$ ON MY PART. 3. Original vendor which I had purchased $failed to honor coupon so exception should be made to Groupon refund policy which is "no refunds regardless of reason" because Groupon can knowingly sell un- redeemable stuff and goods at unimaginable discounts or very cheaply and then offer no refunds afterwards. Typical bait and switch scheme.3. its only $32 4. I tried to work with them by attempting to fulfill an exchange for $32 but it was virtually impossible because nothing is adding up to $32 . 5. The stuff I thought I ordered never arrived, indicative of another reason on their part why the should keep the moneyWhich is absurd. When it should indicate I always fully intended to cooperate with them. 6. there is no telephone number to ask for help. This shows then take your money and then "hideout" . It makes me believe they never had any intention of truly delivering any goods or services. They job is just to take the money and run. The customer is left on their own to advocate for themselves. 7. The hardheartedness & money hungryness of Groupon. No sympathy, no sorry, or investiagtion into why the vendor failed to perform under the agreement, no penalties for them , nothing. 8. If Groupon is taking money they must participate in the deal to the satisfaction of the customer from beginning to end. 9. Credit card info of customer is stored on Groupon making it easy for customer to inadvertently click payment by mistake and usually because stuff is discounted starting at $for example most people like myself let it go because I feel stupid to ask for refund, as Groupon got nasty insult tive attitude like they are doing now, with answers like, 'what you can't read" or " its your fault you clicked the wrong button, what you don't know computers?" . 10. if Groupon don't have the $they should obtain it from the vendor because I had to spend my money and time 2x to travel to the site, dressed up in an expensive business suit. It was difficult because the proper address of place was not given and when I figured it out and got there there was no name or building number on door, I had to go up and down the elevator asking people who had never heard of the Security school in their building. Then I went to the basement wanted around and round and saw something and went in a little cubicle where there was a young guy was scared to talk. Afterwards a rude guy claiming to be the director of the school rushed out, upset at me and Groupon because, I'm asking questions about the schedule probably, and claiming he's losing money from Groupon and chased me awaywhen asked him about my $which I paid, he correctly stated, I didn't give him any money so I should get a refund from Groupon. What could I do? Groupon signed on a vendor who is crazy and they don't care what happens to the poor customer afterwards. The whole thing now look like a sneaky set up from the onset . From the easiness of collecting the money by Groupon to the rindy-dinky dirty , smelly carpet basement little cubicle of the "school" to unpleasant This is now right
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I’ve provided more specific instructions in my direct email to you
If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,
*** *ManagerGroupon Customer Support