Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: On December 12, a previous CS rep
approved the return of your Groupon Good and sent you a return labelA full refund has already been processed to your original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your refund request for order # ***I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.I checked your entire contact history and I can see that you have purchased this order using Groupon bucks onlyHence, we were unable to issue cash refund earlierIf you have any concerns, you can check your bank statement on 09/09/and there will not be a charge for this order on that date.However, considering your situation, I will try to issue this refund to any to your cardsPlease send the last four digits of the card in which you would like to get this refund.Please make sure, the card which you prefer should have been already added in your Groupon accountI look forward to assist you further.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Per our records, the purchase and device
information for this deal is the same as other confirmed purchases on your accountWith this information, this is an accidental purchaseSince this is a deal that is Final Sale, we are unable to issue a refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupporTell us why here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We did reach out to the business on
your behalf to try and find another solution, but weren't able to get approval from the property to cancel your booking as an exceptionWe understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid We've done all we can do at this point.In addition we were recently notified by your financial institution that a dispute had been issued against the purchase you madeWe recommend reaching back out to your financial institution directly to discuss a resolution.If you have any additional questions, please reply via the direct email I sent you. Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague, *** in ticket ***.In ticket ***, there was a significant amount of detail provided regarding your expired vouchersWe advised of the following:Where to locate your Groupon Bucks balanceHow to view what vouchers the Groupon Bucks applies toDetailed list of vouchers that were refunded, the date of issuance and the amount issued, including the purchases referenced in your Revdex.com RejectionIt was stated:Regarding your complaint: It appears you previously worked with out support team and had several vouchers refunded in Groupon Bucks on 11/14(Ticket ***)This includes the *** *** Movie Tours mentioned in your Revdex.com case notesYou've stated there were several other purchases you inquired about having refunded as wellUnfortunately, I was unable to find recent communication with us regarding any deals that haven't already been refunded aside from the duct cleaning purchased in 2013.It also stated:$- NDCS - Issued 12/29$and $- *** Movie Tours - Issued 11/14$x- Women's Expo - Issued 11/14$- Killer Shrimp - Issued 11/1We have no information stating *** Vineyards or the Bridal Show are not honoring expired vouchersWe have no information about issues with theHollywood Tour company, so you would want to contact them regarding usage of the expired voucherAMF Bowling is confirmed to be honoring expired vouchers, though some locations may have changed brands and may not be accepting themWe also have no information regarding Fig & Olive or *** Sharkeez not honoring expired vouchersHave you spoken with anyone at these businesses regarding expired vouchers?*** *** has been confirmed to not be honoring expired vouchers and as such $in Groupon Bucks have been issued for that voucher.The most recent response also addressed the *** Hollywood ToursIt stated:I have issued Groupon Bucks to your account for the Rockin Hollywood Tours ($80)If you have any other questions please let me know.Regarding your complaint: Typically, we are only able to issue a refund or any type of Groupon Bucks credit within the first days of purchase, unless the Fine Print states otherwise or the business has closedOnce we are outside that time frame, the vouchers are considered final saleOnce a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of service.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ currently have a Groupon Bucks balance of $These Bucks are available immediately and will automatically apply to future purchases (with the exception of Market Picks deals) until they run outYou can see your available balance by signing into your account at https://www.groupon.com/mygroupons.I hope that between *** and myself, we were able to answer all of the questions that you have regarding your expired vouchers.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.We have done our best to assist you and have provided you with the best solution available in this circumstanceOur Customer Support staff is available hours a day, days a week via Live Chat or email at [email protected] may also reach us by phone Monday through Friday between the hours of 8am and 6pm CST by requesting a call back through the Contact Us link located at the bottom of our webpage.If you are ever having trouble using a voucher, even an expired one, we are happy to reach out to the business to help facilitate redemptionFor any additional questions or concerns, please reach out to our Customer Support staff and they will be happy to assist within the terms of our policy.Kind regards,*** ManagerGroupon Customer Support

Complaint:
When can I expect that email follow up? It's January 12th now, days later, and I still haven't received anything
Sincerely,
Rachel ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm sorry for the confusion regarding this creditI have gone ahead and enabled Trade InYou can exchange your voucher any time for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.Here's how:Go to your My Groupons page at http://www.groupon.com/mygroupons.Select "Trade in Voucher."Confirm that you want to Trade In your voucherOnce you do, you'll receive the amount you paid in your account as Groupon Bucks.Start shopping! You'll have hours to find a new voucher, or your old voucher will be restored.You can continue to Trade In your voucher as long as you see an option to “Trade In Voucher.”The Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your cardYou have days post-expiration to Trade In your voucher.Thanks again, and please let me know if I can help you further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint:
I am rejecting this response because: This is the same exact reply you gave me during your first response after which I sent you my account information We are now talking in circles You can look under [email protected] or [email protected] for my account informationMy phone number is You have all of the information you need to track down my account including my phone number so that you may call if you need follow up information
Sincerely,
Carrie Johnson

Complaint: ***
I am rejecting this response because:I didn't purchase the groupon to get the same dollar value that I paidWhy on earth would anyone do that?I paid to get classes and got told it was only valid for one month (classes)They changed their groupon soon after I purchased mine.The merchant cannot change the rules and conditions after the fact
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:i am only rejecting this response because you have continuously states the same thing If this is a known problem with the app adjustments should be madeIt's as if you are counting on accidental order since it is a nightmare to get your money back
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I have reached out to request a
screenshot of this cancellation.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the trouble you have
experienced with this Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us
through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket #***.Regarding your complaint: In the ticket with ***, we did confirm the refund was granted, and apologized for the inconvenience that has caused youAdditionally, I have issued $in Groupon Bucks to your accountGroupon Bucks will automatically apply to your next purchase, and does not expire for days.I hope this is seen as sign on our behalf that we are sincerely sorry for the frustration you've experiencedAs the refund has been fully granted, we do now consider this particular issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com via Ticket ***.If you have any additional questions,
please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support