Groupon, Inc.

Hi All, Brief summary of the CX’s issue: Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal GrouponcorrespondenceI responded to you a moment ago via email
from ***@groupon.com.Regarding your complaint: I am very sorry that there was a delay in providing resolution to your issue. l see that your voucher forgg-ps4-game-system-slim-500-gb-manufacturer-refurbr your charge as been refunded back to your *** account vide :*** Transaction ***
Please contact your Paypal account for further inputs and the refund value is $credited by Groupon, on 09/15/2017. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there., Thank you for your understanding. Regards, ***ManagerGroupon Customer Support

Hello Jon,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint concerning your customer experience with us via
our chat services on 1/28/16.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Brendan *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We have received notice from you financial
institution that you have filed a dispute for the purchase for *** HairAt this point, we have to allow this process to run its coursePlease reach out to your financial institution for any additional questions.I’ve provided more information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. You currently have $in Groupon Bucks in your accountYou didn't mention which gift card you were referring to in your ticket, but I see you were refunded $in Groupon Bucks for a *** *** gift card on 7/These bucks did not expireThey applied to your purchase for Two Teriyaki Bowls at Teriyaki Madness on 8/5.I'm sorry for any confusion this causedIf you're referring to a different refund of if I can be of further assistance, please let me know. Regards, *** SManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm sorry for any trouble regarding
this purchaseI see we responded to your email regarding this deal on July 28th but never received a replyIt appears the deal was successfully cancelled and your refund was used on other purchases on the site.If you have any additional questions, please reply to the email we sent you directly (Ticket ***).Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because: I want my actual money back NOT "Groupon bucks." I refuse to make further purchase with Groupon
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am truly sorry for the trouble you've
encountered while attempting to redeem your voucher with ***After reviewing your past contacts with us, you confirmed that you did successfully finish submitting your order through the merchant's websiteYou also stated that you attempted to reach out to the merchant multiple times regarding your order's status and have not been provided any form of updates.As a heads up, you can view the status of your order by visiting this link: https://www.***.com/order-status.htmlSimply provide your order number (included in the confirmation email you should have received from ***) as well as your zip code and their website should return with up to date information concerning your purchase.If you are unable to receive a resolution through that route, we offered to reach out to the merchant on your behalf in a previous contactIf you would like us to escalate this on our end, please provide the following information and I will be happy to assist you further:• Any order number provided by the business (usually given in a confirmation email)• The business's email address or phone number you contacted and date of contact• Your shipping address and name on your orderAgain, if you would like me to reach out on your behalf, please reply directly to the email I sent via ***@groupon.comThank you again for your patience and understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I've gone ahead and issued $in Groupon
Bucks to your account. This credit is available in your account immediately and expires days after being issued.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket ***, it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint for a fraudulent charge: I'm very sorry for any frustration this issue has caused, but we're unable to find the charge in question.As mentioned in our previous Groupon correspondences, we cannot locate the charge you reference with the information provided to usI'd like to reiterate the request that you to provide a screenshot of your credit card statement so that we can look into itOn the other hand, you can also contact your bank for further details on this charge.If you have any additional questions, please let me know.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, *** stated:"I'm really sorry, but I'm not able to find the charge you are referringAs requested earlier, if you could kindly send us a screenshot of your bank statement reflecting the charge, we can definitely look into the same from our end.Once that screenshot has been shared from your side, we'll be happy to look into this further."Regarding your rejection: While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you with the information providedI understand we have not been able to locate the charge which is why additional information has been request I am happy to look into this further if we receive a screen shot of the charge in questionHowever, without that screenshot we are unable to investigate this matter any further on our endAnother route you can proceed with would be to work with your bank regarding the transaction.Again, I'm sorry we were unable to provide you with the outcome in this matterIf you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We need to reconfirm that you've followed the redemption instruction listed on the voucher. I’ve also
emailed you directly from ***@groupon.com via Ticket #*** please reply to me there if you have any further questions.Thank you for your understanding.Regards,***ManagerGroupon Customer ***

** ***It looks like this has already been taken care of, but if you need any additional help, please let me know.Thanks again,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any confusionIt is never our
intention to mislead anyone about the value of a GrouponThe value and discount percentage listed on each deal reflect the regular full price for that product or serviceIf the business offers other temporary discounts or decides to change their standard pricing after their deal is featured, the relative savings and value might change.Unfortunately, we cannot foresee or control these changesThat said, we work very hard to make sure that the deals we feature are the best around.I hope this helps to clarify the situation, and we appreciate your continued support.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** Supervisor Groupon Customer Support

Revdex.com:Can you please confirm that I received a full refund? At present I see $Groupon bucksIf the refund was complete, I assume there would be little change as most deals are whole dollar values.
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hey Matthew,I see that this thread is connected to the other issue that you wrote us about.I have assigned both to the same manager who will be in touch shortly.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We have refunded you back to your original
form of payment for this purchase on 6/29/17.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Refund Or Exchange IssuesI see that you've
already been refunded to Groupon bucks for this on 2/24/17.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer SupportTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Gift card credit refund.I’ve provided more
specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint:
I am rejecting this response because:
Sincerely,
Nermeen Kamal