Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

I am reserving the option of court litigation only if the business refuses to resolve the issue through Revdex.comLitigation has not been initiated and will not be initiated until mediation through Revdex.com concludes

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.The email is in regards to your complaint about you not
having received a refund for *** *** Interior & Exterior Detailing for a *** Groupon that you purchased.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: 11560**
I am rejecting this response because: My first, second, third and fourth complaint was with my account manager *** ***You continue to tell me to contact her, when she has repeatedly told me she needs to contact another departmentYour department Andrew, is not the only department I have received emails from, telling me they have sent this complaint to another departmentYou can apologize for the frustration, but I don't believe itIf Groupon truly wanted to resolve this, the correct person would have contacted me by nowI have done my part in reaching out to the account manager, now it is up to groupon to correct this issueProduce a refund for $to my business, for which I was told in writing, would not be deducted from my payment and this will be resolved.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for any confusion
regarding this purchase.On the deal page where you made your purchase we stated these tickets are SRO (Standing Room Only) sections and included a link to the seating chartOn the seating chart it states the SRO section is the "Standing Deck"The venue's website also offers information about this standing section.Because this information was available prior to purchase and because this deal is "All sales final", we are unable to issue a refund on these tickets.If you have any additional questions, please reply to me through the email you received via Ticket ***.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello Todd,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Erica in ticket #***.In ticket #***, it was stated:"Hi Todd,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint about a refund for the none working XBox live card purchase, we would have been more than happy to assist with a resolutionHowever, without the XBox live card, we are unable to assist with any refund.Per our policy and procedures, we would need at least a copy of the card in questionWe did not ask for the card to be returned, we requested to have a copy of the code on the back of the card (We needed a photo of the code behind the scratch-off part on the card on the back.) Given, this the only way that we would be able to confirm redemption.The request for a copy of the card was a courtesy that we extended to our customer's to validate and verify use of the cardPer the fine print of the purchase, the deal is final sale, but we were/are more than willing to work with our customer's for a resolution.I do understand that you have stated that you no longer have the card if you are able to provide us a photo of the card please send it directly to this email for us to assist furtherUnfortunately, without this information and the deal being Final Sale, I apologize that we will not be able to further assist.Thank you for your understanding.Regards,Erica SManagerGroupon Customer Support"Regarding your rejection: I truly do apologize for the inconvenience, and sincerely wish this hadn't been your experience.To help make up for the trouble, I just issued you a full refund to your original form of payment and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statementI hope this helps to right the situationWe love having you as a customer and want you to continue to love using Groupon.Again, I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this case.If you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards,MaggieManagerGroupon Customer Support

Hello Erin,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]'ve provided more information in the direct email to youIf you have
any additional questions, please reply there. Regards, Christy *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I was able to access the email
correspondence between yourself and this businessThe last update was on January 20, by the merchant stating their return address and that they are waiting for the returned itemIt may be a good idea to reply to that email within that email thread letting them know that the returned item has been sent back and asking if they received itThis will also allow us visibility to ensure they follow through.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10979996, and find that this resolution is not satisfactory to meI just want my money back! That's not hard to understandI've been patient while groupon has given me the run around and wasted my time
Sincerely,
Laura ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. As already stated by my colleague *** * on 5/15/17:"Regarding your complaint: Because a dispute has been filed with your financial institution we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution."Unfortunately, I must reiterate this information Once a dispute has been filed, we no longer have the ability to review, edit, or alter an order You must follow the resolution path as determined by your financial institution.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions in my
direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,*** *
Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding the issue with the promotional discount: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint of the refund to Groupon Bucks.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We've been in touch with this business
and were fortunately able to smooth out the misunderstandingWhile the deal page does state that shipping is included, it is referring to the shipment of the whitening kitThe gel refills will carry a shipping fee and convenience fee.As an apology for the inconvenience, I've issued you $in Groupon BucksThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** Supervisor Groupon Customer Support

Complaint: ***
I am rejecting this response because: Groupon never provided an explanation on why my Groupon with SA Antonio Express News Furthermore they are still offering the same deal with the companyI did not request a refund so I feel Groupon basically gave up on my issue.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
** *** ***

Hello John,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Diwakar SManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm so sorry to hear about the trouble you've hadUnfortunantly if a dispute has been filed, you would have to let this run it's course with your financial institution. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support