Groupon, Inc.

Complaint: ***
I am rejecting this response because: The trampoline park business owner redeemed the vouchers for me and refunded me his portion of the vouchersHe explained to me that 70% of the groupon voucher costs go to the business and 30% go to groupon)So, he refunded me 70% of the purchase price. He also explained that he did not get any of the money from the groupons until they are redeemed, wfich is completely contradictory to what groupons customer service told meThey said that a groupons could not be refunded because the money was transferred to the business within a few days. The fact that they do not have a policy in the case of medical reasons is abhorrentWe had no trouble cancelling vacation plans, summer camps, etc for our child, once we provided medical evidence. Will you please refund me the remaining 30% owed to me from the purchase of these Groupons? I would like to use this money on activities that my son can participate in with his broken leg
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I reached out to the Revdex.com because of the lack of resolution from Groupon. I then got no response through the Revdex.com, so I reached out to my credit card company. So, your response that you cannot assist because I have reached out to my credit card company is bogus and misleading, as your lack of response came first, not last. I am not interested in any further communication with Groupon, not because you cannot do anything, but rather because you would not do anything. This case was not resolved by any right doing on the part of Groupon
Sincerely,
*** ***

Hey Rachel,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew
*.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Unfortunately, I couldn't locate your
orderI've requested some information to locate your orderOnce you reply to my direct email, I'll look into this further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Refund for ***.com voucherI’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:The business simply advised me that I could use my coupon againI would not take another chance to drive hour and a half to find the boat not goingas I have described on my complaintI am asking for refund only.
Sincerely,
*** ***

Hello ***Thank you for that reply to your Revdex.com submissionI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: First off, my apologies for the trouble that you have experienced throughout this process, as this is never the experience that we want our customers to have.Typically, we are only able to issue a refund or any type of Groupon Bucks credit within the first days of purchase, unless the Fine Print states otherwise or the business has closedOnce we are outside that time frame, the vouchers are considered final saleOnce a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of serviceWe are unable to issue refunds on your expired vouchers.Of course, even expired Groupons make great gifts, so if you won't be able to use it yourself, feel free to give it to a worthy recipientYou can always give an unused Groupon to a friend unless otherwise specified in that deal's Fine Print.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ as a one time courtesy, I have gone ahead and processed the refund for your Burger Theory voucher back to your original form of paymentKeep in mind that due to previous exchanges, your credits will post back to your account in separate amounts $4.60, $12, $and $It can take up to business days for those credits to post back to your statement and they may not all post on the same day.The remaining $in Groupon Bucks is non-refundableThis credit was issued for a promotional code towards a purchase that was never completed and therefore cannot be refunded back to your original form of payment since the transaction never processed.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.Please let me know if you have any questions.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket #***.In ticket #***, it was stated:"My name is *** and I'm a manager with Groupon customer supportI've been alerted of your recent correspondence with the Revdex.com and am responding on behalf of Groupon Inc.i'm sorry for the trouble with these purchasesI located these purchase under an account associated with your ***@yahoo.com email addressThe account has been closed because of a violation of our terms of service.You mentioned in your inquiry to the Revdex.com that you had disputed these charges with your financial institutionPlease contact them regarding refunds on these."To clarify, we will always respond to financial institution's request to investigate a disputed charge, but that does not necessarily mean that we will agree with the request for the disputeThat said, at the time of your initial contact, you did accept trafor these vouchers, then filed a credit card disputeYou may feel free to follow up with your financial institution, but we can no longer assist you with this disputeAs your account has been terminated for violations of our terms of use, we will no longer be replying to you on this matter.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am not able to assist any further with your particular request and we consider this issue resolved.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Redeeming your GrouponPlease make
sure you are following the redemption instructions listed on the voucherIt sounds like this has not yet been done.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint about *** *** *** Head
Oceanfront order, I see that the issue was resolved dated 05/24/and a refund was issued to you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for the trouble you’ve had with
this Groupon. To make this right, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ***groupon.com, Ticket *** for reference.I've unsubscribed this email
addressYou will stop receiving Groupon promotional emails within hours.Please keep in mind you will continue to receive transactional emails regarding purchases made through your account and important business announcements that could affect your rights as a customerYou may receive an email if we update our privacy statement or our terms of serviceYou will also receive emails if you re-subscribe or sign up to receive email relating to a new Groupon product or service.For future reference, you can always update your preferences by visiting www.groupon.com/subscription_centerOnce there, check or uncheck the categories of emails you'd like to receive and then select "Save" at the bottom.If you have any other questions or concerns, please feel free to reply directly to the email sent mentioned above.Regards,*** *SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

We are addressing the customer's complaint nowThank you

Complaint:
I am rejecting this response because:never received any email correspondence as mentioned above If this manager will supply me with her telephone number, I will call her or she can call me.Revdex.com, can I now go to the Attorney General or something? It is obvious to me that new real attempt is being made to credit my purchase amount for the return of the Bobi vacuum This "manager" does not even supply her full last name or direct telephone number or email address so when I email back, it simply goes to a general "[email protected]" email address Then, I get emails back stating that there has been a problem with my ORDERING OF THE VACUUM!! In addition, she emails stating for me to reply back to her using my private email rather than go through the Revdex.com website I am very glad I checked and saw that I had to reply to the message through the Revdex.com website in a certain amount of days, or the dispute/case would be closedI have to wonder if this was/is her intent.......to try to get me to correspond without going through the Revdex.com so the case will be closed.Attorney General, Federal Trade Commission will be my next process All for a credit that should have been refunded to me back in May when Groupon received the return I will give ONE MORE OPPORTUNITY TO MAKE THIS RIGHT: SEND ME A CHECK FOR THE FULL CREDIT AMOUNT OF THE RETURNED BOBI VACUUM WITHIN SEVEN (7) BUSINESS DAYS TO MY HOME ADDRESS IF I DO NOT RECEIVE WHAT IS OWNED ME, I WILL BE CONTACTING THE FEDERAL TRADE COMMISSION WITH THE FULL DETAILS BY NOVEMBER 15, 2016.
Sincerely,
Jodi ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:We are sorry for the inconvenience causedIt
looks like your issue was resolved as requested and your refund of $has already been processed on 12/14/to the credit card you have used for the purchaseI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I am really sorry that you had been
waiting for an update from us regarding your account related issueI have reviewed all your past correspondence with us and can confirm that the issue is been escalated from customer service to our development team.Our development team handles specific account login issuesNormally these issues are prioritized and resolvedHowever, in your instance, I am really sorry that it has taken so longI will have this issue expedited again and ensure that you are updated as soon as possible.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer SupportThank you for your understanding.Regards,*** *Manager

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket ***, it was stated:"If you hit the "Enter" key on your screen it may have registered as you hitting the confirmation buttonThe apply button on the code window is not typically the active button on that screen by default."Regarding your complaint: Typically, we are only able to issue a refund or any type of Groupon Bucks credit within the first days of purchase, unless the Fine Print states otherwise or the business has closedOnce we are outside that time frame, the vouchers are considered final saleOnce a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of serviceIn this particular case, this deal was Final Sale at the time of purchase per the Fine Print addressed on the deal page.In ticket * ***, your original contact to Groupon on 09/13/stated: "Please give us a quick idea of what's going on: : Accidentally hit the buy button, please cancel this." Your initial message to Groupon was that the Buy button was used by accident, which in turn, is why the responses that preceded your initial contact were denialsMy Colleague *** also issued $in Groupon Bucks credit for the trouble.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ regards to promotional codes, any specifics or exclusions will always be listed in the email that you receivedIn certain cases, if a promotional code is not valid on a particular deal, that can be found either in the Fine Print of the deal or in the exclusions sectionPromotional codes are only valid on one unit per transaction and not each item within a transactionGLIVE ticket purchases will almost always have the requirement that tickets must be purchased together in order to sit togetherBut due to the terms of the promotional code, if you purchase your tickets together, you will only receive the promotional discount on one ticket within the purchaseAlternatively, if you choose to purchase the tickets separately to use the promotional code on each ticket, then you risk not being seated togetherIf promotional code SALEwould have been applied, the discount would have been $to this purchase.I completely understand the frustration this has caused and this is never the experience that we want our customers to haveAs a one time courtesy, I have gone ahead and issued a full refund for this purchase and removed this Groupon from your accountPlease allow up to business days for this to reflect on your bank statementI have also removed the $Groupon Bucks credit that was added to your account in lieu of a refund.While we are happy to make this exception for you today, please be aware that we will not be able to honor exceptions of this nature moving forwardAny refund requests outside of our day policy, with exception to any conflicting verbiage in the Fine Print of a particular deal, would be subject to our internal processes of reaching out to the merchant and working to come to an amicable resolution between the customer and the merchantThis includes any deals that are Final Sale at the time of purchase.Thank you for your understanding and if there is anything else I may assist with, please respond to me here.Kind regards,*** ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: The groupon for the hair services, I made appointments to get my hair doneI was called back from the shop stating she wasn't availableWhen I tried to make the fourth appointment wasn't any available to fit my scheduleSo this is one of the many reason's I requested a refund or credit to my accountand Also I didn't sign anything regarding Groupons revised rules on getting a refundI have been a customer based on the old rulesSo I just know for the future and I took a big loss from GrouponIt's terrible that I had to lose monies to find out what type of service this is
Sincerely,
*** ***