Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, we reached out on July 1st, to you via the following ticket (***)"It appears we have unredeemed this Groupon back on June 11th for youYou will now be able to reprint it or pull it up on the mobile app.For future reference, if you mark a Groupon as redeemed on the mobile app or on your "My Groupons" page, the Groupon will be moved to the "Redeemed" section of your account and you won't be able to print it.In regards to your card being charged after the initial decline for *** ***:It appears on your original attempt of purchasing this deal, the card was declined either due to insufficient funds, incorrect billing information, or by your bank placing a hold on it. We send an automatic confirmation email of the rejection as well as inform customers on how to edit / update their billing for the order that is currently pending or declined in order for us to retry within hours so we can provide customers with what they were trying to purchase In regards to the original failed attempt, it may be best to speak with your financial institution as to why it was originally declined.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceThere is nothing further we can do to assist you with this request and we consider this matter resolved.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We were recently notified by your
financial institution that a dispute had been issued against this purchaseWe recommend reaching back out to your financial institution directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for youYou can reach us at www.groupon.com/support.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comI double-checked, and this order has processed successfully and is
safely nestled in your accountYou can find your Groupons by logging into your account at www.groupon.comIf you are signed in, you will see your name at the top of the deal pageIf you don't see your name, click on the link that says "Sign In" on the right side of the page and then enter this email address and the password you gave us when you made your purchase or created your accountIf you forgot your password, you'll be able to reset it thereOnce you are signed in, place your mouse over your name at the top right of the screen and click "My Groupons" in the drop-down menu that appears to access your GrouponsIn the meantime, here is a link you can use to access the Groupon directlyPlease note, you must be logged in to your Groupon account to view*** I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support

Complaint: ***
I am rejecting this response because:‘At this point’ is no fault of my own as I have a plethora of emails attempting to resolve this matter with Groupon starting in and extending into 2017, whilst I still resided in Calgary. Despite the multitude of attempts made on my part , I have no goods nor services for going on years and somehow a refund on 10% of the value ‘stolen’ from me seems to be a satisfactory resolution? I deem this to is to be an entirely unsatisfactory proposal
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the continued frustration Because a dispute has been filed for this order, it would be best to reach out to your financial institution for assistance. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Refund status on Helicopter Tour
DealRefund is already been processed to your Groupon account and is available for you to use it momentarily.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I apologize for the frustrating
experience with this orderAll purchases go through a system of checks to ensure we're providing a secure purchasing environmentThis purchase was flagged as potentially unauthorized so our system canceled it and deactivated the account as a precautionI apologize for the mix-upWe have since manually reviewed the transaction and see that this was done in error.I have reinstated your Groupon account and issued $in Groupon Bucks to cover the SALEdiscount from 4/All Groupon Bucks will apply automatically to your next purchase and these Bucks expire in daysAdditionally, this deal is still available for purchaseIf you would still like to purchase this item, simply click on the following link and sign in with your [email protected] email address:https://www.groupon.com/deals/gg-apple-ipad-air-2-16gb-or-64gb-tablet-wi...⇄ I apologize for the troubleOur customers security is of the utmost importance to us and unfortunately in this case, we were a little over zealous.If you need assistance placing this order, I'm happy to helpPlease reply to my direct email for assistance. Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: since I ran out of options with groupon and the warranty ran out, I filed a complaint with my credit card company they refunded my money this really should have come from groupon long time ago it should not have taken a month and a half and a complaint with Revdex.com to get this response from groupon it is unimaginable groupon would put customers through so much inconvenience and have them waste so much time for resolution of issues
Sincerely,
*** ***

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for any trouble! I can confirm that your refund processed successfully on 11/15/for the amount
of $back to your *** paymentYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,*** *SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We have located
the charges in question and have taken the appropriate actions.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: Groupon never gave me receipt of purchaseI called them twice following day because there was no confirmationThey told me they could find no confirmation of my purchase even when I gave them my name and *** transaction numbersThey ended call saying there was nothing further they could do except forward this onLater I received a email stating it was due to a typo in emailYet they did have my email and to this day they have never sent me any confirmation of my resort purchaseI received nothing from them and therefore was not able to useThey were not helpfulI request a refund for services not provided
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/09/03) */
Contact Name and Title:*** Manager
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm
sorry for the trouble
It appears that the representative that you last spoke with said they would provide a shipping label to you to return what you did receive and it looks like that didn't happen eitherUnfortuantely, we do not have the capability of sending a replacement kit to you
Since we have been unable to facilitiate a replacement kit or any of the missing pieces, I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement
We appreciate you bringing this to our attentionWe'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with as well as looking into why you never received a pre-paid shipping label from our representative
I apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you
Regards,
***
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I noticed that this was refunded
back to your account in the form of Groupon bucks on 1/4/by our Service Enhancement TeamI'm glad we could help you out on this.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Suppor

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your refund request for the *** premium package
Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello Melissa,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint.I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,RiteshManagerGroupon Customer Support

Hi ***Thank you for reaching back out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,*** *

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondencesI responded to you a moment ago via email from ***@groupon.com via Ticket ***.Regarding your complaint: On the
original screen where you made this purchase, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Not valid for clients active within the past month(s)."I'm sorry to hear this will keep you from using your Groupon, and that the business incorrectly directed you to us for a refundIt sounds like they were unaware of our policiesUnfortunately, since this restriction was included in the deal's Fine Print at the time of your purchase, we are not able to issue a refund past days from the purchase dateDon't forget, you can always give a Groupon away as a gift (unless the Fine Print indicates otherwise) if you can't use it yourself.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there. Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***