Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We apologize for any trouble when
redeemingWe would like to offer you a chance to trade this voucher in.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** * in ticket number ***.Regarding your complaint: While you state you never received a followup email from up, in the ticket number listed above, we did reach out to you, and received an initial reply in return.As *** has asked for your permission to move forward in the above ticket, please reply there We will no longer respond to rejections through the Revdex.com, as we are reaching out in that thread.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/06/02) */
Hi Deirdre,
I'm sorry for any trouble with this GrouponLive purchase
Typically, after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn't work for you
However, because of your explanation and the fact that you reached out to us and ran into some delays, I am able to make an exception and cancel your purchaseI've just canceled this order and issued $as a refund to your card
This credit will post, depending on your bank's processing speed, over the next business days
Please note that in the future you can only change, update, or cancel your order on the day of your purchase in the "My Groupons" section of your accountAfter the day of purchase, Groupon Live purchases - with few exceptions - cannot be refunded
If you have any further questions, please let me know
Regards,
Andrew C
Manager
Groupon Customer Support

*** *** Sanctuary *** *** *** *** *** *** Atlanta, GA

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I am unable to determine the exact reason why you never received delivery of your subscription to the *** *** Express News.As we were unable to determine the cause, we went ahead and processed a full refund of the purchase price back to the credit card account used to make the purchase.We apologize that we were unable to rectify the issue with the subscription delivery, and we hope that the issued refund is an appropriate resolution to the matter.I’ve also sent a direct email to you with this informationIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: when talking with *** resort they said up to groupon each company putting blame on otherI received refund now after getting my bank involved with matter so I appreciate all Revdex.com help in this mattet
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I apologize for any frustration, and for all
the back and forthIt looks like this issue was taken care of on 5/1/2017. I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,**SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm very sorry for the trouble
you've experienced, and I can absolutely understand your frustrationIt looks like both the orders placed from your account have now been delivered to youRequesting you to follow the below return process to send the additional order you have received I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipmentVisit http://gr.pn/GoodsReturns to see how.You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygrouponsJust click "View Details" and then "View Return Status." Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issuedI apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I am truly sorry to hear about the experience
you had trying to redeem this GrouponFor Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase.Additionally, we issue refunds only if there is an unresolvable issue with the merchant or they do not provide the services offered in the deal.If you are having trouble getting in contact with the business we do have other optionsI can escalate this issue over to our Scheduling Team who can reach out to the business on your behalfOnce this is completed the merchant will contact you back directlyIf this is something you would be interested in just reply to my email and I can complete that request for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** ManagerGroupon Customer Support

Hello Bryan,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Alexandria *ManagerGroupon Customer Support

Revdex.com:
The company Groupon has already fixed this problem nowThey gave me my refundSo we can now close this casePlease let them know that I am happy that they made this rightI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I've provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me The bed finally delivered on September 10th Thank you
Sincerely,
*** ***

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any troubleThe promotion code
you applied could only be used towards one voucher between the two vouchers you purchased for Specialty Pizzas at *** ***Therefore, it looks like we processed a refund on 5/25/for $back to the card used for the purchaseIt should appear in your bank statement. We apologize for the confusionTo make up for this, I've issued the additional $in Groupon Bucks to your account.This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***.Regarding your complaint: I've provided the troubleshooting steps for
entering your shipping address in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***
In ticket #***, it was stated:"Hi ***,My name is *** M and I am a Manager here at GrouponI am reaching out to you regarding a recent complaint you filed with the Revdex.com.Thank you for reaching out about this unfortunate incident with your hotel bookingWe can fully appreciate how frustrating this situation is, and this is never the kind of experience we want our valued customers to haveThis rate listed on this deal was listed erroneously, and we sincerely apologize for any inconvenience this has caused you.I have issued $to your Groupon account as a good faith effort to make this rightThis credit is in the form of Groupon Bucks, and will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically, and the value is good for daysYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Again, we greatly appreciate your understanding, and please let me know if I can do anything else for you.Regards,*** *ManagerGroupon Customer Support"Regarding your rejection: I can completely understand your frustration in this matter, but I must reiterate the previous replies that we will not be able to reinstate your reservation.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I would first like to apologize for
the experience that you've had as a merchant with GrouponIn order to provide you with the best service, I would like to direct you to our Merchant SupportThey can be reached at *** between 8:00AM-6:00PM CSTThey can also be reached via email at merchant***.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support