Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** on April 27th.In that ticket, it was stated:"I am a manager here at Groupon, and I wanted to look into this for you personally to find out what happened.As stated by our representatives, on the original screen where you made this purchase, *** we included a full description of the dealThe terms and conditions of the offer as well as anything you should know before making your purchase will always be included on this page.In this case, the description included the following:"Promotional value expires Apr 12, 2017"Since this was included on the deal page at the time of your purchase and we aren't able to issue a refund in this situation."I must reiterate this information, even if it doesn't satisfy your original request.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:In their response copied below, Groupon admits to providing confusing information in their posting which they later "cleared up" in the fine print. I contend that a reasonable person would be MISLED by the wording of this promotion, as I was. Their lack of action indicates they do not accept responsibility for this error, though they were the marketer/seller of this misleading promotion.Regarding your complaint: There seems to be some confusion on the specified statement on the deal regarding "Pickup and drop-off from designated meeting points." This is cleared up on the deal page where we specify the meeting location, times that it runs, as well as the clarity that it is for a hour tour and not to get on-off throughout the day:
Sincerely,
*** ***

Hello Tomika,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for the trouble you had with your Sam's Club voucherIt looks like your issue has already been taken care
of by a representative, but if you need any additional help, please let me knowI'm glad you were able to redeem your Sam's Club voucher.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,Karman KSupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’m sorry for the trouble while trying
to redeem your voucher. I double checked and it appears that you were already provided with the refund on 07/27/2017.If there is anything further I can do to help please do not hesitate to get in touch by replying directly to this email. Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11140520, and find that this resolution is satisfactory to me
Sincerely,
Brent ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about *** Exhibit at the ***
Museum of Natural Science, as stated on Jan 10th by a member of our Service Enhancement Team, we stated that a refund could not be issued given the deal is Final SaleHowever, being such a loyal customer of ours we wanted to make it right and issue $in Groupon Bucks into your accountThis credit is available for you to use immediately and will expire in days from issuedAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.In order to redeem this voucher, you would have needed to be logged into your Groupon account to retrieve the voucherPlease forgive us for the misunderstanding, the fine print states the guidelines for redeeming the voucher via ***.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.'m very sorry for any troubleOn the original screen where you
made this purchase, www.groupon.com/deals/https://www.groupon.com/deals/gg-qualtry-personalized-fidg...⇄ we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Online onlyValid only for option purchased."In general, it is not our policy to issue refunds outside of our 3-day return window unless the business is unable to provide the services offered in the deal, or you had a bad experience when you redeemed your Groupon.However, I do understand your situation, and I see that you're a newer Groupon customerBecause this is the first time you've contacted us about something like this, I'm happy to go ahead and take care of you todayI've just canceled your purchase and issued a refund of $8.99in Groupon BucksThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Please let me know if there's anything else I can do for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***groupon.com.I’ve provided more specific instructions in my direct email to youIf
you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the trouble you had while
attempting to use your voucher at *** ***I have issued a full refund for this voucher back to your original form of payment on 9/1/17.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

(The consumer indicated he/she DID NOT accept the response from the business.)
***
I do not accept thisI've been asking Groupon for months to contact the company and you haven'tI do not want Groupon BucksI am not going to allow you to keep my revenue and I certainly wouldn't want to put myself in the position of having to deal with your customer service team againI want a FULL refund ($+ tax x 2) of my OWN money back immediately

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: it appears the merchant has replied back to
the ticket you have opened with them confirming your item had been resent on 12/18/2017.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: We are very sorry for the frustrating
experienceAt this time, it looks like one of our customer support team members was able to take care of this Trade InYou were issued $in Groupon Bucks on 3/22.I’ve provided more specific instructions in my direct email to you (*** ***)If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I am sorry for any trouble this has
causedReviewing the chat conversation in ticket *** I was able to confirm that we did offer you the opportunity to trade in your vouchers for *** *** *** AdventuresTypically days after purchase, all sales are considered finalHowever, I'm able to go ahead and make an exception in this case.Your Groupon's are eligible for Trade In through 12/26/You can exchange it for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.Here's how:Go to your My Groupons page at http://www.groupon.com/mygroupons. Select "Trade in Voucher." Confirm that you want to Trade In your voucherOnce you do, you'll receive the amount you paid in your account as Groupon Bucks. Start shopping! You'll have hours to find a new voucher, or your old voucher will be restored.The Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your cardOnly unprinted, unviewed vouchers are eligible for Trade In, and you have until 12/26/to complete your Trade InI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I’ve provided more specific instructions in my direct email to youIf
you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi ***My name is *** and I'm a manager with Groupon Getaways Customer SupportI'm sorry for the trouble with your reservation at The *** Hotel in Niagara FallsIf a hotel isn't able to place a Groupon guest in the room type they purchased, we're typically able to contact the hotel after
you've checked out to obtain approval for a refund of the difference in price.We spoke to The *** Hotel and, unfortunately, they did not have any notes that indicated your room was overbooked or that you were placed a room different than the type you bookedHowever, we're happy to assist where the hotel could not and will issue a refund of $to the method of payment orginally used for your purchase.Please allow up to business days for this to be reflected on your billing statement

Contact Name and Title: *** **, Manager
Contact Phone: ***
Contact Email: ***
Sorry for any confusion!
The amount the hotel quoted to you is just the portion that they received from running this deal on our site--it is not the price that they were offering if you
booked through them directlyThis deal was only possible because of the partnership between the property and Groupon
The option you purchased was priced at $234.63, which is the amount you were chargedOf that full amount, the hotel netted $That is why you are seeing that amount listed on the receipt provided by them
I hope this clears things up! Please let me know if you have any further questions

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm able to go ahead and make a one-time
exception in this caseI've just issued a refund of $in Groupon Bucks to your accountThis credit is available for you to use immediately and will expire in days. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** P.ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because:I'm unsure what the communication issue is with GrouponI originally ordered two pet couch covers - I saw after ordering they were being sent to my old addressI called a representative and she indicated it was best she cancel my original order and replace the orderShe replaced the order and updated my addressShe reordered pet couch covers I was BILLED for pet couch covers but only received oneI need to be sent another cover or my card reimbursed for the one I didn't receiveHow is this so difficult for Groupon to understandGroupon surely has access to see cost of each coverWhat are they not computing.
Sincerely,
*** ***