Good2Go Insurance

I have been with this insurance company for 3 months ... And outta of no where im being chargered 71$ for an etf
And iv called serveral times and tired to fix this situation and the supervisor was supposed to call me back and she hasnt and everytime I call I get her voicemail my insurance is getting canceled but my bill is paid im am confused and angry as to why im being charged for something I dont have iv paid every month on the 25th my policy # is 8375547 iv been calling for a week and half

Awful Customer Service Experience!
I had contacted Good 2 Go Insurance about my policy because I always paid my insurance up for the year. However, someone in the company changed my policy from yearly to monthly. I was trying to see why it was changed, and the agent transferred me to customer service. I spoke with a *** who was so rude to me, and should not be servicing the public. When he looked at my policy, he came back to tell me that I changed my policy from yearly to monthly. I advised him that I did not changed my policy. At that time, he stated Ms. do you think I am lying on you. I stated that I did not said he was calling me a liar, but I know that I did not call to change my policy from yearly to monthly. He accused me of yelling at him when I was trying to get a clear understanding of why my policy was increased. I also advised him that I did not changed my policy when I have been on yearly policy with Good 2 Go for several years. All of the suddenly, someone changed my policy. I had already paid $1354 in March, and I noticed that my policy was going to be canceled on 05/16/2017 for nonpayment. I did not understand why and asked him. He would not allow me to complete my sentences without interrupting me, and then he advised me that he was going to hang up on me if I did not stop yelling. I asked him how am I yelling when I am asking questions and trying to get a clear understanding without you interrupting me. He stated I would not received the difference in the price of my policy of what I have paid for a yearly policy. He also stated he will hang up on me for yelling, and I advised him several times that I was not yelling. I asked for his name again and advised him that he is so rude and should not be allow on the call with customers.

My company and this company has a mutual customer that was involved in a care accident, apparently Raquita from the total lost department called to get some information from us (lien holder) on May 1 2017 and the message was not relied to the correct person so on May 8 2017 she called back and was extremely rude stating that she never received the information. I told her that apparently the message was never given and that I could help her, I then took her fax number and faxed over the proper paperwork she needed about 30 minutes later, while I stepped out of the office she called back yet again and was rude to another employee and basically said we weren't doing our job because she never received the fax. I then faxed it again and then called and left a message for her supervisor Michael and asked for a call back. Raquita yet again called my office back and said that the information did not have the proper amount on it and that's when I told her had she not been so rude I would have been able to get the proper information to her the first time. She then started raising her voice talking over me to the point where I had to raise my voice to speak to her and told her I was waiting for a call from her supervisor and hung up. She called back a third time and still wanted information in which another employee spoke with her as I wouldn't and told her id discuss the claim with her supervisor when he calls. She then told the employee that she had spoke to her supervisor and he would not be calling back anytime soon. All of this over them trying to pay a claim to us that could have taken 2 minutes had the lack of customer service not been there and the rudeness from the employees that work for this business. We have handled many insurance companies and by far this is the worst customer service experience I have ever ran into. I am in the car business and will steer my customers away from choosing this company for any type of insurance. THE ABSOLUTY WORST COMPANY I'VE EVER COME ACCROSS.

I was paid through 6 months of coverage, and called yesterday to cancel. They want to bill me $142 for a system glitch and are blaming me.
Good2Go insurance is quite possible the worst company I have ever worked with in my life. I know that sounds dramatic, but never once have I been treated so poorly as a customer as I am when I attempt to speak with this company. Their emails back are misspelled, lack proper grammar and their responses are so automated, I never feel like I'm speaking to a human being. I can never reach them via phone, and yesterday when I attempted to cancel, I conveniently kept getting hung up on. I have paid through the 6 months of coverage, and called yesterday to cancel renewal scheduled for mid May. They emailed me, stating that I owe them $142. Upon looking into it further, my statements all show that I have paid every single month. Their response sounds like there was a system glitch and due to that, they believe I owe them. I do not want to go into collections, and they are once again, unresponsive. So, I am reporting them for poor business practices, and hoping someone can get involved. This company needs to shut down. I'll gladly pay more in car insurance with another company than be with these people.