Good2Go Insurance Reviews (%countItem)
Good2Go Insurance Rating
Address: 2018 Powers Ferry Rd SE STE 400, Atlanta, Georgia, United States, 30339-7201
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Company will not let me get a estimate from a auto body shop they reccomend, instead sending payment for an estimate they got from pictures.
On 6-23 my parked vehicle was struck by this insurance companies, insured. I contacted the company on 6-26-19 as soon as I received the information from the report. By this time I had already obtained an estimate through an auto body place my insurance company sent me too. I spoke with adjustor Tonishia Brown at 1800-727-6664 x 3968. She had me take pictures of my car. ( Did not know this was for an estimate) The next day they emailed me an estimate from their estimator and it was HALF of what the estimate from my original body shop was. They told me that once I go to a body shop they will supplement the rest of the money to them. I explained that I was not taking the car to a certified body shop and I had an estimate that was double what they were trying to send me. She told me to email the estimate over on 7-1-19. Today she just called me to tell me that they cannot use that estimate because it was through my insurance company. I had told her that yesterday when she asked me to send it. (this is another day loss with no fixing my car.) She told me once again to take it to get repaired at a shop and whatever they owe they will have to send another check. I do not want to go this route, I want it taken care of right off the bat. I asked if there was a body shop they work with that I Can take my vehicle to. She told me no, that, that was an option first but I said I didnt want to do that. THAT IS A LIE, I would have gladly taken my car to their shop to get a proper estimate! You cannot get an estimate from pictures.
I want them to allow me to take my car to a body shop of their choice so I can get a proper estimate and they can send out the rest of the money that is owed to me. My car was parked, I was inside my home and this has been a huge inconvience. I just want to get what is owed to me from their insured, not to mention loss of work, paying out for a rental. etc etc.
This is in response to the above referenced complaint, dated July 2, 2019. In the complaint, Ms. expressed concerns with the difference between her vehicle repair estimate and the one which the Company provided. We strive to keep our customers satisfied and apologize that Ms. found our service unsatisfactory.
On June 26, 2019, Ms. contacted our company and reported that on June 23, 2019, Ms. Lawrence struck her 2015 Jeep Patriot while it was parked and unattended.
On June 27, 2019, the adjuster contacted Ms., confirmed her version of the accident and accepted liability for the damage to Ms. vehicle. On that same day, the adjuster also spoke with Ms. and explained that in order to assess the damage to her vehicle, an estimating tool called MyClaimsPic would be texted to her cell number so that she could take photographs of her damage. Upon receipt and review of the photographs, MyClaimsPic would then provide an estimate of her vehicle's damage.
On June 28, 2019, after receipt of the photographs, MyClaimsPic calculated the repair estimate to be $874.17. On that same day, the adjuster called Ms. and explained the status. The adjuster also explained the supplemental process in case additional damage was discovered.
On July 1, 2019, the adjuster spoke with Ms. who advised that she received an estimate from her repair facility for $1516.47.
On July 8, 2019, the Company's Material Damage Unit contacted Ms. repair facility and got an agreed price for $1441.83. On that same day, the adjuster issued a supplemental check to Ms. for the difference of $567.66.
We again apologize for any inconvenience that Ms. experienced as a result of this claim.
Should you require additional information, please contact me at the number below.
Sincerely,
Marianne ***
On behalf of Personal Service Insurance Company, a Good2Go Auto Insurance Company
Claims Compliance Manager
1800 727 6664 extension
(The consumer indicated he/she ACCEPTED the response from the business.)
I am pleased with the resolution of getting the additional funds that were needed to make the repairs to my vehicle.
Thank you.
HAVE CLAIM CANOT GET ANYONE TO ANSWER THE PHONE PUT YOU ON HOLD AND WAIT ABOUT 3 HOURS THEN THEY HANG UP THE ADJUSTER VOICE MAIL IS FULL.
HAVE A CLAIM FOR 3 WEEKS NOW I CALL NO ONE ANSWERS THE PHONE ON HOLD OVER 3 HOURS THEN THEY HANG UP TWICE THIS HAPPEN I CALLED THE ADJUSTER HER VOICE MAIL IS FULL 3 DAYS NOW THE AUTO BODY WAITING FOR WEEK FOR APPROVAL
TO INVESTGATE THIER PRACTICE THEY TAKE MONEY FROM THE BUYER BUT DONOT DELIVER SERVICE THEY CLAIM
This is in response to the above referenced complaint, dated June 18, 2019. In the complaint, Ms. expressed concerns with the delays and service she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize that Ms. found our service unsatisfactory.
On June 4, 2019, Progressive Insurance, Ms. insurance carrier, contacted our company and reported that on May 8, 2019, Mr. McBride was involved in an accident with Ms., causing damage to her 2009 Nissan Murano. Prior to June 4, 2019, our company, unfortunately, had no knowledge of the above referenced accident.
On June 6, 2019, the adjuster attempted to contact Mr. McBride to obtain his version of the accident description, but was unable to reach him by phone. On that same day, the adjuster sent Mr. McBride a contact letter.
On June 6, 2019, the adjuster also contacted Ms. to confirm her version of the accident. Ms. advised that Mr. McBride was approaching her vehicle from the opposite direction, and while making a sharp turn, crossed over the center line and struck her vehicle in the driver side rear area. On that same day, the adjuster requested that Ms. take her vehicle to one of the company's Direct Repair Facilities for a repair estimate.
On June 7, 2019, the adjuster received a copy of the police report which provided an accident description from both Mr. McBride and Ms.. Per the narrative on the police report, Ms. stated that Mr. McBride crossed over the center line and struck her vehicle. However, Mr. McBride denied crossing over the center line. On that same day, the adjuster sent Mr. McBride a letter advising him that his cooperation was needed to determine and resolve the liability determination.
On June 12, 2019, the adjuster attempted to contact Mr. McBride to discuss the accident, but again, was unable to reach him.
On June 12, 2019, after a review of the available claim information, the adjuster determined that Mr. McBride was liable for the accident. On that same day, the adjuster contacted Progressive Insurance and left them a message with the status. On that same day, the adjuster also contacted Ms. and left a message requesting the status of her repair estimate.
On June 13, 2019, the adjuster received a voicemail message from Ms. which stated that on June 10th, 2019, she had taken her vehicle to the repair facility for the estimate.
On June 19, 2019, the adjuster contacted Ms. repair facility regarding the amount of the repair estimate. The initial estimate was $3324.97 with the possibility of a supplement, therefore the adjuster was concerned that the damage to Ms. vehicle might exceed Mr. McBride's $5000.00 property damage liability limit.
On June 20, 2019, the adjuster was able to confirm with the repair facility that the supplement in addition to the original estimate would not exceed Mr. McBride's $5000.00 property damage liability limit. On that same day, the adjuster spoke with Ms. and established a rental reservation for her with Hertz.
Currently, the adjuster is waiting for the repair facility's estimate, to include the supplement. Upon receipt, payment will be issued accordingly.
It is the company's expectation that all calls are to be returned either the same day or the next business morning, depending upon when the message was left. We again apologize for any delays or frustration that Ms. experienced during the handling of this claim.
Should you require additional information, please contact me at the number below.
Sincerely,
Marianne ***
On behalf of Personal Service Insurance Company, a Good2Go Auto Insurance Company
Claims Compliance Manager
XXXX XXX XXXX extension 2597
refund of 143.00 for auto insurance
I was looking for auto insurance, found good2go auto insurance on line, they quoted me a price, then about the time I started to hit the accept price, they changed it to a higher price, I don't want their insurance, now their not wanting to send my money back, want to send me $50, saying I accepted the insurance, I did not sign any papers.
I want my $ 143.00 back
This correspondence is in response to the follow up inquiry filed on June 5, 2019. Thank you for allowing us the opportunity to respond to your concerns. On June 3, 2019, Ms. contacted the customer service department and requested the policy cancellation. The policy was canceled effective June 3, 2019, for Insured's Request. On June 4, 2019, Ms. contacted customer service regarding the refund. The representative stated the refund was $50.84 and she requested a full refund at that time. Our representative explained that the policy was inforce for 2 days and no additional refund was due. Our Company cancels policies that are insured's request at 90% pro-rata premium. At this time, we have waived the 10% charge and an additional refund of $85.09 will be returned to Ms. credit card.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response, they sent an email saying they are going to put $85.09 back on my card, but I haven't seen it yet. THank you
I think this is the worst insurance company ever. Have been trying to report a claim against one of their insured for 13 days. Constantly on hold when you leave a call back number no one gets back to you. Perhaps the Insurance Commission should look into this company.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced. On May 24, 2019, our claims department did not have Ms. phone number so we initiated contact with Ms. by mail. A letter of acknowledgement was sent on that date with the claim number and adjuster contact information and we did not hear back from Ms..
I called to get proof of insurance after two years of having the same account and I was informed one of my vehicles vin was wrong after paying 370$ every 6 months for the past two years yet this was never brought to my attention. I asked for proof for my other trucks insurance and was told it wasn't active for 9 months now although I was being charged 279$ as if it was. I payed almost 700$ every 6 months for nothing. The customer service was rude and extremely arrogant. I believe I have became victim to this obvious insurance scam. I plan to seek all necessary legal action against them for selling me unrepresented auto insurance.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced. Our service manager is reviewing the issue and will be contacting the customer.
270 $was withdrawn by your company. I sent bank statements and yet because you can't see where the payment went in your systems you say you didn't take that amount. Although my bank statements clear as day prove the amount was taken. YOU HAVE STOLEN MONEY FROM ME!!!!! I HAVE PROVEN IT.. I HAVE BEEN RECORDING THE LAST CONVERSATIONS INCLUDING THE RUDE LADY THAT WOULDN'T LET ME SPEAK.. WHOM CLAIMED MY PROFF WASN'T ENOUGH ALTHOUGH MY PERSONAL BANKER CONFIRMED THE WRONGFUL TRANSACTION AS A LEGIT FAULT ON YOUR BEHALF. I'M STARTING TO SEEK LEGAL ADVICE AND HOPE TO EXPOSE THIS CONPANYS FAULTS. I AM ON A LIMITED INCOME AND BILLS WERE NOT PAID DUE TO NEGLIGENCE OF A FAULTY BILLING SYSTEM.
On May 22, 2019, our service manager spoke with Mr. and handled his concerns. We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
I have 2 cars insured with them. One was totalled and the response time is so far behind....it took over a month for them to note it a total loss. In that time, I had called c/s dept numerous times to cancel the 2010 Malibu and sent emails as well. I have proof of all this communication. However, with a 5-10 day window for replies....Ive now been told they will not refund the difference in premium because nor cancel the Malibu off my policy becuse it took so long for the claims dept to note it a total loss and I let it cancel!! they want me to pay to insure a totalled vehicle in order for me to get a deserved refund back for partial premium!!'?
I expect help with this matter please
Product_Or_Service: insurance policy
Account_Number: policy#XXXXXXX
Refund Cancel the Malibu off my policy eff. day it was totalled, 03/15/2019 and refund me the difference in premium paid, or apply it to my PT Cruiser that is insured with them. I expect a refund and a cancellation eff 03/15/19 asap. This is ridiculous
This correspondence is in response to the follow up inquiry filed on May 2, 2019. Thank you for allowing us the opportunity to respond to your concerns. The policy has been corrected to remove the vehicle as requested. A refund was processed to the credit card on file for the amount of $105.46.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
I was in a car accident on 3/30/19. The other party was deemed responsible and he carried Good 2 go auto (or is it Personal Insurance Co.)? We have contacted this company several times (4/10, 4/11,4/26,4/30). We've left voicemails with both a Supervisor and a Director yet have received no communication (despite recordings on voicemails that calls will be returned within one business day). No one has contacted us regarding rental cars, process, or SLAs. We continue to insure a car that is with their Total Loss Dept with no explanation of next step. I have also entered a Revdex.com claim with Personal Insurance. Apparently these two companies are related yet appear to not speak to each other (when you call 800 number you get Georgia but they apparently don't talk to the Pennsylvania claim adjuster). Reviewing other complaints this is very common practice for this company. I believe they hope we will just go away,
Account_Number: Claim XXXX-XXXXX
Other (requires explanation) I'd like my claim estimate to be communicated ( and it needs to be reasonable considering recent investment of car and condition (receipts within last 6 months sent to Laura ***, new tires, timing belt))and to be paid ASAP. The other driver was responsible and we are owed payment.
This is in response to the above referenced complaint which was received in our office on May 2, 2019. In the complaint Ms. expressed concerns regarding the delays and service she experienced as a result of her above referenced claim. We strive to keep our customers satisfied and apologize that Ms. found our service unsatisfactory. It is to be noted that Ms. also filed complaint# XXXXXXXX with the Revdex.com- Serving Metro Washington DC and Eastern Pennsylvania.
On March 30, 2019, Mr. contacted our company and reported that he struck a brown truck in the rear. At the time he reported the claim, no contact information was available for the owner or driver of the brown truck.
On April 9, 2019, the adjuster received a copy of the police report from Mr. and was able to obtain Ms. contact information.
On April 11, 2019, the adjuster spoke with spoke with Ms. about the accident and ordered an inspection of her vehicle.
On April 19, 2019, at 4:30pm, the adjuster contacted Ms. at telephone number# XXX-XXX-XXXX and left a message explaining that her vehicle was deemed a total loss and extended the total loss settlement offer.
On May 1, 2019, the adjuster received documentation from Ms. to support an increase in the actual cash value of her vehicle. On that same day, the supervisor contacted Ms. and extended the revised total loss settlement offer, which was accepted.
On May 3, 2019, the adjuster received Ms. total loss paperwork and processed the total loss settlement.
On May 6, 2019, payment in the amount of $2565.11 was issued and sent to Ms. for the total loss settlement of her vehicle.
It is the company's expectation that all calls are to be returned either the same day or the next business morning, depending upon when the message was left. The supervisor has discussed the importance of responding to all calls and correspondence with the adjuster and again apologizes for any frustration that Ms. experienced during the handling of her claim.
Should you require additional information, please contact me at the number below.
Sincerely,
Marianne ***
On behalf of Personal Service Insurance Company, a Good2Go Auto Insurance Company
Claims Compliance Manager
XXX-XXX-XXXX extension
(The consumer indicated he/she ACCEPTED the response from the business.)
May 10th - received payment from the claim
I received auto insurance from good2go on 2/25/2019 after paying an initial $218, and finding out my payments would be around $160. Naturally I looked around for cheaper insurance. Finally after eleven days I found what I was looking for. So on 3/8/2019 I call to cancel my policy with good2go and the customer service agent told me I would be due a refund. He said to call in the next day and find out how much. To my surprise they told me I still owe them $70.54. I canceled before my first bill was due. How can they charge whatever they want?
Product_Or_Service: Auto insurance
Account_Number: XXXXXXX
Billing Adjustment I am not expecting a refund but I don't feel I owe the extra $70.54. I would like that bill to be changed to $0.00, before they send it to collections.
This correspondence is in response to the follow up inquiry filed on April 16, 2019. Thank you for allowing us the opportunity to respond to your concerns. Mr. requested information regarding the balance due after cancellation. The policy was cancelled effective March 8, 2019, by insureds request. This type of cancellation is calculated on a 90% pro-rata of unearned premium. Please see the below for the policy activity:
2/23/2019 - 2/23/2010
Cancelled 3/8/2019 Insured Request
2/23/2019 Policy issued $1828.46 premium, $218.00 down payment applied $183.00 premiun, $12.00 deposit fee, $18.00 policy fee, $5.00 credit card fee.
3/1/2019 Mailed invoice $162.00 due 3/15/2019.
3/8/2019 Policy cancelled Insured's Request effective 3/8/2019.
4/7/2019 Mailed invoice $70.54 for balance owed.
$241.54 Total premium (includes 90% prorate of unearned premium)
$ 18.00 Policy fee
$ 24.00 Service fee (2 @ $12.00 each)
$ 5.00 Credit card fee
$ 288.54 Total
$ 218.00 Payment received
$ 70.54 Balance owed
$ 12.00 Waived 3/1/2019 service fee
$ 58.54 New balance owed
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
I currently am insured through this company and am also having issues with communication. I have had this insurance for over a year now just because it was quick and easy to get. After I got it it's been terrible to contact anyone. I have changed vehicles three times already and still cant get them to change the insurance cards on my profile.I have recently emailed 4 times requesting new insurance cards and no reply at all. I have called twice and left them a number to call back, no replies. I get cancellation notices every month after my bill has been paid. I'm not sure if they send them out anticipating none payment or what. I really need my account updated and new cards please !!!
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced. We have reached out to Ms. to attempt to address all her concerns.
My vehicle was involved in an accident on 10/4/2018 in which the at-fault party had good2go auto insurance. An appraisal was done to estimate the repair costs based on externally visible damages. We received a reimbursement check accordingly. After that, the repair facility notified us that there was damage to the muffler, that was not included in the estimate. Additionally, we needed a rental vehicle while we waited for the repairs to be completed. The repair facility notified me that they called good2go numerous times, and waited on hold for over an hour, and they were not assisted. I called numerous times as well, and left messages, and although the voicemail greeting says that calls will be returned within one business day, my calls were still not returned (I left voice messages and sent e-mails on February 14, 2019, it is now March 22, 2019, and I have still not gotten a return call nor a response to my e-mails!).
The adjustor responsible for the claim was Jessica *** I called the main number for the company as well, and they gave me the name and number for Jessica's supervisor, and her supervisor's supervisor. I left voice messages for both, and did not get a return call from neither!
Other (requires explanation) I need reimbursement for the additional charges that were not included in the original estimate.
March 27, 2019
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger Auto
Company: Omni Insurance Company
NAIC: XXXXX
Insured: ***
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: October 4, 2018
Dear Ms.
This is in response to the above referenced complaint, dated March 25, 2019. In the complaint, Ms. expressed concerns with the delays and service she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and regret that Ms. found our service unsatisfactory.
On October 11, 2018, Ms. repair facility, All State Collision, contacted our company and reported that on October 4, 2018, Mr. struck Ms. 2008 Toyota Sienna in the rear, causing it to be pushed into another vehicle.
On October 22, 2018, the adjuster was able to confirm the details of the accident with Mr. and accepted liability for the damage to the other two vehicles. It is to be noted that Mr. policy provides only $10,000.00 of property damage liability coverage. On that same day, the adjuster attempted to contact Ms. and left a message for a return call. Additionally, the adjuster also spoke with All State Collision who advised that the estimate of damage had yet to be finalized.
On December 12, 2018, payment was issued to Ms. for $3279.80, which was based on the appraised damage. On that same day, the adjuster contacted Ms. and provided her with the payment status.
On March 26, 2019, the adjuster contacted All State Collision to discuss the repairs. All State Collision advised that Ms. had not yet dropped off the car, so there currently was no supplement. On that same day, the adjuster contacted Ms. and left a message explaining the supplement and rental process. Once the vehicle is at the repair facility and if a supplement is needed, the repair facility will contact the appraiser for review.
We again apologize for any inconvenience that Ms. experienced as a result of this claim.
Should you require additional information, please contact me at the number below.
Sincerely,
Marianne ***
On behalf of Omni Insurance Company
Claims Compliance Manager
1800 727 6664 extension
This company is the WORST!!!! I was hit by one of their insurers and the process was terrible!! I kept getting hung up on!! I was finally assigned an adjuster, Pamela H and getting in contact with her is impossible! I've tried to call her 100 times no answer! The shop that is repairing my Truck is owed a supplemental cost! My truck has been fixed and I have no vehicle no rental car or anything!
My claim number is XXXX-XXXXX-A and Ive been on multiple holds to no avail! I feel sorry for anyone else that has to go through this!
Upon receipt of Mr.s complaint, a supervisor contacted him regarding his concerns. There does appear to have been an error when processing the payment for the supplemental damage and that payment has been stopped and reissued. We apologize for any frustration that Mr. experienced as a result of this claim and hope that his concerns have been addressed to his satisfaction.
Terrible customer service. you cannot reach anyone unless you have more than 3 hours to spare. Give cero stars
I have been using Good2Go for years for auto insurance. I recently had towing and roadside assistance added to my policy. During a road trip with my child, my tire blew out and my spare had a rip in it, causing us to be stranded in a strange city. I confirmed online that I did in fact have the roadside assistance and towing on my policy, which I did. I called the roadside assistance number on the good2 go website, and after being on hold for over an hour, somebody answered, and said that since they didn't have good2go "producer number" they could not send someone to help me. He gave me the customer service number. I waited on hold for 30 minutes, only to hear an automated voice say that the office is now closed. So my son and I were stranded on the side of the road in a strange city for hours at this point. I called and emailed good2go customer service, and called and emailed NSD which is the roadside assistance provider, with no response from anyone. I then realized I was going to have to do something myself. I called a local tow truck, who drove my car to the closest repair shop to fix the tire, and the tow truck driver also was nice enough to drive me to a rental car place so my son and I could make our destination. After all these inconveniences, it cost me $675. Now over a week later, after emailing and calling and sending all my receipts, I cannot get even a call back from NSD or Good2Go. I want my reimbursement. What's the point of having roadside assistance if nobody will help us'??'??
Product_Or_Service: full coverage insurance with towing/roadside
Account_Number: XXXXXXX
Other (requires explanation) I want my money reimbursed for the things that I pay for on my policy that should have been taken care of.
Dear Ms.
This correspondence is in response to the inquiry filed on March 8, 2019. Thank you for allowing us the opportunity to respond to your concerns. Ms. commented on the service with the roadside assistance.
We apologize for the issues Ms. had in attempting to use the roadside assistance. We have followed up with the vendor. They are addressing the handling of the request with the service representative, as when they were unable to locate Ms. in the system the representative should have offered the service at a cash-call basis when the member could not be located in the system. As of today, the vendor has spoken with Ms. and is working with her to reimburse for expenses.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received a call from my insurance company. I have not received any communication from them, nor have I gotten reimbursed.
This correspondence is in response to the follow up inquiry filed on March 26, 2019. Thank you for allowing us the opportunity to respond to your concerns. Ms. commented that she had not heard from the insurance company nor been reimbursed.
In the March 22, 2019, response we indicated that our vendor, *** Safe *** was handling the roadside assistance reimbursement to Ms.. They have indicated that they have processed tow reimbursement and have a pending rental reimbursement claim as they are waiting for additional documentation.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
I have good2go for auto insurance. My car was stolen on January 23 2019 and I made a claim but no one has called me back. Every time I call I am on hold for 1hour plus. No one every answers the phone or emails you back. I can't even get a ahold of anyone to take the car of my insurance!!! Today is March 4 2019 and I still have not heard from anyone.
Product_Or_Service: Auto insurance
Account_Number: XXXXXXX
Contact by the Business I need for some one to call me so that this matter can be addressed
This correspondence is in response to the inquiry filed on March 5, 2019. Thank you for allowing us the opportunity to respond
to your concerns. Ms. commented on the hold time for the claim and service department.
Upon receipt of the complaint on March 5, 2019, the claims adjuster spoke with insured to address any outstanding concerns with the claim. She had no outstanding issues on the claim. She did advise she has called numerous times and has been unable to remove the vehicle from the policy.
The customer service department did speak with Ms. on March 11, 2019, at which time the policy was cancelled per her request effective March 5, 2019.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
I signed up at good2go auto close to 2 years ago and I recently found out that I have no collision on my insurance yet I am paying $100 a month. I also noticed that my premium went up this year by nine dollars and when I called and asked I was told that it was because I live in an area where accidents are much higher so therefore I have to be penalized for other people's mistakes . A client of mine works with insurance companies so I seeked his help to find a new company. Once I found a new one I called to cancel my auto policy was good2go and they are trying to tell me that I am in a six-month contract which I was never told nor did I ever agree to and that because I want to break the contract early there will be a $70 fee . I talked to my insurance guy who has been working with auto insurance companies for many years and he stated that he has never heard of a company requiring any type of contract I do not believe that this company is legit and I think that they are trying to scare me I am contacting you with the hopes that you can stop this from occurring .
Billing Adjustment My desired resolution is to not allow them to take the money out of my account . I tried to stop the payment from coming out but my bank explained to me that because they have my debit card they are able to take the money out . This would require me to have to change my Debit card number which I really do not want to do. My policy will be cancelled on 3/8 so I am assuming that's when they will be trying to take out the $70.
This correspondence is in response to the inquiry filed on March 4, 2019. Thank you for allowing us the opportunity to respond to your concerns. Ms. commented on the coverage, premium increase and penalty/balance owed.
On February 1, 2017, Ms. was issued a policy with liability coverages only. An application which she signed date January 31, 2017, reflects that it did not include collision coverage. Also, a declaration page was mailed which reflect the coverage at time of policy issue. The premium increase was due to a rate increase taken by the Company. The balance owed is $64.08. Due to the insured requesting cancel the policy was premium was calculated at 90% pro-rata. The policy booklet language on page 68 Other Termination Provision 2. states the following:
2. If this policy is cancelled, you may be entitled to a premium refund. The premium refund, if any, will be computed according to our manuals. If the premium refund is $5.00 or less, no refund will be sent unless you specifically request a refund. If you owe us $5.00 or less, we will waive the amount outstanding. However, making or offering to make the refund is not a condition of cancellation. If you cancel your policy and a premium refund is owed to you, you will receive the refund on a 90% of pro-rata unearned premium basis. If your policy is cancelled for nonpayment of premium and a refund is owed to you, you will receive the refund on a pro-rata basis minus the cancellation fee. If we cancel your policy for any other reason and a refund is owed to you, you will receive the refund on a pro-rata basis.
Please see the below for policy activity:
1/18/2019 - 1/18/2020
12/17/2018 Mailed annual renewal invoice/offer $116.00 due 1/13/2019.
1/13/2019 Payment received $116.00 via credit card. Issued $1025.99 premium, $116.00 renewal down payment. Applied $86.00 premium, $18.00 policy fee, $12.00 recurring credit card fee.
1/24/2019 Mailed invoice $98.00 due 2/7/2019.
2/7/2019 Payment received $98.00 via credit card. Applied $86.00 premium, $12.00 recurring credit card fee.
2/21/2019 Mailed invoice $98.00 due 3/7/2019.
3/4/2019 Policy cancelled insured request effective 3/7/2019.
Premium Calculation
1/18/2019 - 3/7/2019
$224.08 Premium Earned - includes 10% unearned premium penalty.
$ 18.00 Policy Fee
$ 36.00 Recurring Credit Card Fee (3 @ $12.00 each)
$278.08 Total Earned
$214.00 Payments Received
$ 64.08 Balance Owed
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
I've been with this company for almost two years and never had a problem. I was involved in a single car accident and tried filing my first claim with them. I was put on hold for 3.5 hours before being hung up on. I called back and spent another 2.5 hours on the line before giving up. I called back and tried a different option to see if I could get anybody on the line. After dialing for a new policy I was immediately answered and forwarded back to claims to be on hold for another 15-20 minutes. I called back yet again to speak with a manager and was immediately put back on hold with no sign of being answered. Continued to call back a few more times and was hung up on or put back on hold after specifically stating that I wanted to speak to manager and not being transferred or put back on hold. I am now stuck with a totalled car and no way of getting to work or contacting the claims department.
Product_Or_Service: Car insurance policy
Account_Number: XXXXXXX
Contact by the Business I wish to speak with the claims department and a manager to resolve this claim and terminate my business with this company.
This correspondence is in response to the inquiry filed on February 26, 2019. Thank you for allowing us the opportunity to respond
to your concerns. Mr. commented on the difficulty of reporting his accident, which occurred on Saturday, February 23rd.
We have researched the call history based on the phone number provided in the complaint by Mr.. If another phone number was used, please provide and we will research further as we strive to provide satisfactory service and the hold times mentioned are not the Company expectation of service. Below is the call history based on this phone number.
2/23/2019 - accident reported through the customer website at 5:35 PM; no phone call located.
2/24/2019 - phone call received 2:28 PM, hung up 2:29 PM.
2/24/2019 - phone call received 2:32 PM, hung up 2:33 PM.
2/25/2019 - phone call received 3:20 PM, hung up 3:24 PM.
2/25/2019 - phone call received 3:27 PM, hung up 3:32 PM.
On 2/26/2019, the claims adjuster spoke with Mr. regarding the loss.
Our Company provides a 24/7 automated phone system for reporting losses. Our claims department is available Monday - Friday during normal business hours.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
I was involved in an automobile accident on 11/2/18. I have been calling and leaving messages with the claims adjuster in which none of my calls have been returned. They sent me a letter stating they received my statement on what happened in the accident and that I have a $ 2000.00 deductible to repair my car. I have never given my statement to anyone at Good 2 Go and I can not get through to anybody at this company! My car still remains damaged 3 months later. They take my premium payment every month but I cant seem to get anybody on the phone to move forward with a claim to repair my car. There is more then $ 2000.00 worth of damage to my car! No tickets were issued at the scene as it was called a no fault accident. My claims adjuster Jessica Brinkley will not return any of my calls and when I call customer service I am on hold for over 45 minutes! I have been trying for 3 months to get in contact with someone at Good 2 Go!!
Repair I would like my vehicle to be repaired at a repair shop of my choice, and I would like the deductible to be covered by Good 2 Go because of the 3 months I have waited to repair my vehicle!
February 21, 2019
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger Auto
Company: Personal Service Insurance, a Good2Go Auto Insurance Company
NAIC: XXXXX
Insured: ***
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: November 2, 2018
Dear Ms.
This is in response to the above referenced complaint, dated February 18, 2019. In the complaint, Ms. expressed concerns with the delays and service she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and regret that Ms. found our service unsatisfactory.
On November 5, 2018, Ms. contacted our company and reported that on November 2, 2018, she changed lanes and struck another vehicle in the rear. On that same day, the adjuster attempted to contact Ms. and left a message for a return call.
On November 23, 2018, the adjuster received a copy of the police report and was able to confirm that while driving her 2017 Chevrolet Spark, Ms. struck the rear of a 2005 Ford Taurus, causing damage to both vehicles. On that same day, the adjuster attempted to contact Ms. and left a message for a return call.
On February 18, 2019, upon receipt of Ms. complaint, the supervisor reviewed the file and determined that unfortunately the adjuster did not appropriately maintain the file for timely follow-up and apologizes for the service that Ms. experienced. On that same day, the supervisor contacted Ms. and left a message for a return call. In addition, the supervisor also emailed Ms. and requested her estimate of damage.
On February 18, 2019, Ms. emailed the supervisor back and advised that she would be obtaining an estimate and would forward it to the supervisor's attention for handling.
Upon receipt of Ms. estimate, payment will be issued accordingly.
It is the Company's expectation that all calls and correspondence are to be responded to as timely as possible. The supervisor has discussed this with the adjuster and apologizes for any delays or inconvenience that Ms. experienced as a result of this claim.
Should you require additional information, please contact me at the number below.
Sincerely,
Marianne ***
On behalf of Personal Service Insurance, a Good2Go Auto Insurance Company
Claims Compliance Manager
XXXX XXX XXXX ext. 2597
If I Could give zero stars for this review I certainly would. I have gotten nothing but rude customer service associates that I've been handling my total loss claim. This lady new Makita has hung up on me twice today after I tried to explain to her that capital one is been lying to me for a month on my claim. I call her supervisor they don't answer the phone they clean their phone systems never work but it's been a year and they still haven't fixed the damn things. So maybe you guys need to start spending some of our money that we're paying for insurance on getting your phones fixed so that you can actually provide customer service to your patrons, and not just through email. Capital one says they need payment to issue a copy of the title, Good2go says they need title to issue payment. Both are leaving me in the middle to fight with each, when I should be the one being represented. I will tell everyone I know on social platforms to not ever buy into either of these companies. Terrible customer service
On February 13, 2019, the supervisor spoke with Ms. regarding her concerns. We hope to have Ms. file processed as soon as possible and apologize that Ms. found our service unsatisfactory.
On November 30th 2018, I was in an accident in which a person who had good2go insurance was at fault. After weeks of trying to get a call back from them they told me that the persons insurance had lapsed. Then that I would recieve paperwork after a week. Im still waiting on proof that the insurance was lapsed and waiting on getting my vehicle fixed.
Repair Fix my car
February 11, 2019
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger Auto
Company: American Independent Insurance Company, a Good2Go Auto Insurance Company
NAIC: XXXXX
Insured: Helen ***
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: November 30, 2018
Dear Ms.
This is in response to the above referenced complaint, dated February 8, 2019. In the complaint Mr. expressed concerns with the delays and serviced he experienced as a result of the above referenced claim. We strive to keep our customers satisfied and regret that Mr. found our service unsatisfactory.
On November 30, 2018, Mr. contacted our company and reported an accident which occurred earlier on that same day. Mr. advised that as he was driving his vehicle, a passenger *** Ms. vehicle opened their car door and it caused damage to his front end.
On December 3, 2018, the adjuster reviewed the file and determined that Ms. policy canceled for non-payment of premium, effective November 25, 2018, which was prior to the date of accident. On that same day, the adjuster attempted to contact Ms. and left a message for a return call. Additionally, the adjuster spoke with Mr. and advised him that Ms. policy canceled prior to the accident date.
On December 9, 2018, the adjuster sent Mr. a coverage denial letter explaining that there would be no coverage for the above referenced accident.
Upon receipt of this complaint, the supervisor attempted to contact Mr. to discuss his concerns. The supervisor left a message apologizing and explained that the coverage denial letter would be sent to him again through regular mail as well as through email.
Should you require additional information, please contact me at the number below.
Sincerely,
Marianne ***
On behalf of American Independent Insurance Company, a Good2Go Auto Insurance Company
Claims Compliance Manager
1800 727 6664 extension
(The consumer indicated he/she DID NOT accept the response from the business.)
According to Ms. she was still making payments on her insurance. Also I have not received any letter through the mail or by email. I have not received any of the information that proved Ms.s insurance had lapsed. I want to see the proof.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this because good to go did not send me anything in the mail, they only started sending me any information after I contacted the Revdex.com. Only after did I recieve an email dated for December but sent in February. According to Mrs. the arrangement with your company was that she would pay on the 3rd because she receives a disability check and pays you on that day every month. This company is taking advantage of the elderly,disabled and veterans.
March 13, 2019
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger Auto
Company: American Independent Insurance Company, a Good2Go Auto Insurance Company
NAIC: XXXXX
Insured: Helen ***
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: November 30, 2018
Dear Ms.
This is in response to the follow-up complaint dated March 12, 2019, submitted by ***.
On December 9, 2018, a coverage denial letter was sent to Mr. at *** N *** ST.
*** PA XXXXX.
On February 11, 2019, another copy of the coverage denial letter was sent to Mr. through regular mail at *** N *** PA XXXXX and emailed to him at ***@gmail.com. In addition, the supervisor called and left him a message with the status.
On February 12, 2019, the supervisor again called Mr. and left another message and also emailed him a copy of the denial letter to the email address of ***@gmail.com.
On March 12, 2019, the adjuster called Ms. and explained to her that her above referenced policy canceled on November 25, 2018 and was not in effect for the accident which occurred on November 30, 2018. Ms. made a payment on December 3, 2018, which was after the date of accident.
On March 12, 2019, the adjuster also called Mr. and left him another message for a return call.
Should you require additional information, please contact me at the number below.
Sincerely,
Marianne ***
On behalf of American Independent Insurance Company, a Good2Go Auto Insurance Company
Claims Compliance Manager
XXXX XXX XXXX extension 2597
I need to get a signed copy of my cancellation notice to give to the state to lift my suspension on my registration. I cancelled my policy with them 9/15/2018 but I got a new policy with progressive 8/29/2018.the letter I got from goodtogo needed to be signed and it wasnt. I called them about it in September I was told I would receive one by mail and also E-mail. I never received any one of them. I called back it says to hit 5 for customer service when I do someone answers right away but 5 times said it was sales and I need to be transferred to the right department,but no one ever answered I was keep on hold till Id just hang up! No one will help me in that office and I need my vehicle
Product_Or_Service: Car insurance
Account_Number: XXXXXXX
Contact by the Business I want a signed copy of my cancellation notice signed and sent to me and e-mail. So I can give it to the State to have my registration suspension lifted! Thank you
This correspondence is in response to the inquiry filed on January 31, 2019. Thank you for allowing us the opportunity to respond to your concerns. Mr. contacted our service department to cancel the policy on September 15, 2018. The Insured's Request cancellation notice was mailed to Mr. on September 17, 2018. On October 16, 2018, Mr. contacted the service department for a letter of coverage to be mailed to his address. Enclosed, please find a signed letter of coverage dated February 6, 2019, copy of the insured request to cancel and proof of mailing dated September 17, 2018, and original letter of experience dated October 16, 2018. A duplicate letter of coverage has been mailed today to the Pennsylvania Department of Transportation, Insurance Verification Unit.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
From: ***, Alice
Sent: Wednesday, February 06, XXXX X:XX PM
To: ***
Cc: ***, ***
Subject: RE: Revdex.com Complaint Case# *** (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
***,
Attached are the letters noted in the response. Please let me know if you need anything else.
Regards,
Alice