Good2Go Insurance Reviews (%countItem)
Good2Go Insurance Rating
Address: 2018 Powers Ferry Rd SE STE 400, Atlanta, Georgia, United States, 30339-7201
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This company is ridiculous. I bought a new car and went with a different insurance company. I have been trying to get customer service on the phone for over a week to cancel a policy, longest time I have sat on hold without talking to anyone....54 minutes! I would hate to know I was in a car accident and they had to handle a claim for me.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide excellent service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
I don't have an account with this company and yet I had 57.00 dollars taken out of my account.
I reviewed my bank account with City National Bank of West Virginia. As I was looking over my transactions and I notice a debit of 57.00 dollars was taken out of my account on 10/10/2017. The four digits of the debit card used is 0350. I no longer have this card and besides I've never even spoke to anyone about obtaining insurance from this company. I don't know how they got my information. But I wish to have my money returned to me. I did nor have I ever had car insurance through this company. I have USAA auto insurance.
I would like a refund put back into my account. This withdraw added a 36.00 overdraft fee to my account. I would like my 57.00 plus my 36.00 overdraft fee.
October 20, 2017
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance
Dear Ms.:
This correspondence is in response to the inquiry filed on October 12, 2017. Thank you for allowing us the opportunity to respond to your concerns. Upon review of the unauthorized credit card charges by Mr., we found that the policy using this card was provided by a ***. The card was removed by a request made by *** to our office on October 12, 2017. We did contact Mr. via email on October 18, 2017, to inform him of this.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
(The consumer indicated he/she ACCEPTED the response from the business.)
Called to cancel the insurance on 9/26/2017. Was billed for renewal of policy today. 10/04/2017 Called today and was told it was not ever cancelled.
Product_Or_Service: Auto Insurance
Account_Number:
Billing Adjustment To have the payment refunded to my account.
October 13, 2017
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Contract Type: Private Passenger Auto
Company: Omni Insurance Company
NAIC:***
Policy Number: ***
Dear Ms.:
This correspondence is in response to the inquiry filed on October 5, 2017. Thank you for allowing us the opportunity to respond to your concerns. Upon review of the policy, we have revised the cancellation date that Mr. originally requested of September 26, 2017. On October 12, 2017, we mailed a revised cancellation notice reflecting this date and processed a refund of $39.10 to be returned to the credit card. It is the company's expectation that we provide excellent service to our customers in all situations. We apologize for any miscommunication and frustration that he may have experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
company does not return calls. waiting for rental car for repairs ..company never responded as agreed. had appointment for repair work and advised company when as they asked I gave them 4 days notice never heard from them. had to cancel repair work ..this is the worst company for customer service ever--
Contact by the Business have renatal car available as agreed
October 6, 2017
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger Auto
Company: Personal Service Insurance Company, a Good2Good Auto Insurance Company
NAIC: XXXXX
Insured: ***
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: September 1, 2017
Dear Ms.
This is in response to the above referenced complaint, dated October 5, 2017. In the complaint you indicate Mr. expressed concerns with the communication and delays associated with the above referenced claim. We strive to keep our customers satisfied and apologize that Mr. found our service inadequate. The following provides a brief overview of the claims handling.
On September 5, 2017, Mr. contacted our company and reported that his vehicle was struck in the rear by Mr.
On September 7, 2017, the adjuster confirmed the facts of the accident with Mr.
On September 21, 2017, payment in the amount of $900.96 was issued to Mr. for the damage to his vehicle.
On October 5, 2017, the supervisor spoke with Mr. and explained that a rental reservation was established with Hertz to cover his rental while his vehicle was being repaired.
Should you require additional information, please contact me at the number below.
Sincerely,
***
On behalf of Personal Service Insurance Company, a Good2Good Auto Insurance Company
Claims Compliance Manager
XXXX XXX XXXX ext.
My vehicle was involved in an accident on May 30, 2017 by one of their insured drivers. The driver was cited for an improper U-turn. Investigations were completed and found that Omni Insurance/Good2Go had primary liability and was responsible for payment of the repairs.
I have had several phone conversations with my claims adjuster and in our last conversation he stated that he would email a copy of the estimate that was completed, as well as forward a check for the total of the estimate, so that I could start the process of having my vehicle repaired.
To date, my vehicle still has not been repaired, I do not have a copy of the estimate that he had completed, nor have I been provided a payment.
Delivery I am requesting a copy of the estimate and a check provided to me of the total estimate so I can handle payment directly with a service repair shop of my choice!
October 5, 2017
Georgia Revdex.com
100 Edgewood Ave NE
Suite 1012
Attention:
Atlanta, GA 30303
Department File Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger Auto
Company: Omni Indemnity Company
NAIC: XXXXX
Insured: ***
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: May 30, 2017
Dear Ms.
This is in response to the above referenced complaint, dated October 2, 2017. In the complaint you indicate that Ms. expressed concerns regarding the delays and service she experienced as a result of the above referenced claim.
On October 2, 2017, payment in the amount of $5302.88 was issued to Ms. for the damage to her vehicle. On that same day, the supervisor contacted Ms. and apologized for any delays or frustration that she experienced as a result of the above referenced claim.
Should you need additional information, please contact our office at the number listed below.
Sincerely,
***
On behalf of Omni Indemnity Company
***
XXX-XXX-XXXX extension
(The consumer indicated he/she ACCEPTED the response from the business.)
This company is absolutely terrible!!! they just sent me a letter stating I was in collections... I don't even have insurance with them any more. Can not find a fax number. so unprofessional...terrible company
It is the company's expectation that we provide excellent service to our customers in all situations. We apologize for any miscommunication and frustration that she may have experienced. We are working with the consumer to resolve her concerns.
I was in an accident 2 weeks ago and have experienced the worst customer service ever. Two weeks later I have only talked to my agent who is managing my claim once and he had promised me that he would return my phone call the next day or day later and now one week later have not received a call . I have not even been told if my car is a total loss or if it can be repaired. I have called and left messages for *** my susspose claims representative, supervisors *** share and *** and still have not been given a call back . I also called and left a vm for the manager who I believe was ***. From the begging of when I filled my claim I felt as if it was a burden to even make a claim and was never asked if I was okay or given a realistic explanation of what I was supposed to be doing. I have talked to the other parties insurance and been treated better by them than my own .
Product_Or_Service: Auto insurance
Account_Number:
Contact by the Business I would like a return phone call and an update on my claim.
September 15, 2017
Georgia Revdex.com, Inc.
***
***
***
RE: File Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: Omni Insurance Company
NAIC#: ***
Insured: ***
Claim Number: ***
Policy Number: ***
Date of Accident: August 24, 2017
Dear Ms.
This is in response to the above referenced complaint, dated September 14, 2017. In the complaint you indicate Ms. expressed concerns with the service and level of communication she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize that Ms. found our service inadequate.
Upon receipt of this complaint, the supervisor reviewed the file and the issues brought forth in the complaint and provided the following information as a response to Ms. concerns.
On August 25, 2017, Ms. contacted our company and reported that she struck a cow while driving her 2014 Dodge Journey.
On August 31, 2017, the adjuster contacted Ms. and confirmed the details of the accident.
On September 11, 2017 the supervisor contacted Ms. and left her a message that her vehicle was a total loss.
On September 12, 2017, the adjuster contacted Ms. and extended the total loss settlement offer. Ms. advised that she would submit documentation supporting a higher value.
On September 14, 2017, upon receipt of this complaint, the supervisor contacted Ms., apologized for the delays and provided her with the status.
Upon receipt of Ms. supporting documentation, the adjuster will contact her to determine if the documentation affected the total loss settlement offer.
After a review of the file, the supervisor determined that the adjuster did not return Ms. calls and sincerely apologizes for any frustration or delays she experienced.
Should you require any additional information, please contact me at the number below.
Sincerely,
***
On behalf of Omni Insurance Company
Claims Compliance Manager
Run from Good 2 Go!
My daughter was in an accident with an insured customer of Good 2 Go on 6/1/17. There was less than $2k damage. It is now 9/10/17 and she still does not have her car yet because the adjuster has not released the funds to the repair shop. We have called the claims person and his manager NUMEROUS times and can rarely get an actual person and when we do, we get nothing but runaround. We have been paying for a rental car out of pocket for over 3 months and they have yet to issue a check!! This place needs to be put out of business! I have never had this bad of an experience with a company in my life. We are about to sue them so we can get her car and reimbursed for the rental car. Beyond angry!
We strive to keep our customers satisified and regret that Ms *** found our service inadequate. We offer our sincerest apologies with regards to the lack of more timely response to her inquiries. We have contacted Ms. and are in the process of resolving her concerns with the rental and repair of her vehicle.
I had purchased a 6 month policy with Good2Go on 3/12/17. On 8/8/17, I had purchased a new car. Because of the fact that absolutely no one at this company answers the phone, it took me until 8/8/17 to get a hold of a live person who was willing to take my call, as opposed to transfer it, to learn that I could not add the new vehicle & remove the old like I was planning. Rather, I was informed that I would need to cancel my existing policy & begin a new policy by obtaining a new quote & paying another down payment. The rep provided me with a new quote, which was astronomical, so I opted just to cancel my policy. I was told I would be credited in the amount of $85.50 because I had just paid my August premium one week prior (actually, the cancellation should be retro'd back to 8/4/17, because we had traded in the insured vehicle to the dealership on that date and had obtained temporary insurance on the new vehicle because even the dealer could not get anyone on the phone after holding for over 1.5 hrs). I was told during my 8/8/17 call (time of call was before 8:30am) that the $85.50 would be returned to my method of payment on file, which was my debit card, within 7-10 days.
As a good faith gesture, I waited 2 weeks prior to calling back. As of today, 8/31/17, I have yet to receive my money back. I have attempted to call on numerous occasions. Only once did I get a live person who told me they could not help without a confirmation number, which I unfortunately misplaced. The automated system states that all calls are recorded - I called Tuesday 8/8 between 8 & 8:30am. They should easily be able to locate the recording of the call. Everytime I have called back, I have sat on hold for hours - a common occurrence among the complaints listed about this company. It's absolutely ridiculous that no one answers the phone at a car insurance company, of all companies.
Product_Or_Service: Auto Insurance
Account_Number: XXXXXXX
Billing Adjustment I would like my money back, in the amount of $85.50, as I was quoted August 8th, 2o17, on the phone. I would like that money returned to my debit card in an expedited fashion, considering that the 7-10 business days it should've taken have long since passed.
September 12, 2017
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: Personal Service Insurance Company
NAIC: ***
Policy Number: ***
Dear Ms.:
This correspondence is in response to the inquiry filed on September 1, 2017. Thank you for allowing us the opportunity to respond to your concerns. On September 8, 2017, the refund processed in the amount of $85.95 to Mr., Jr. It is the company's expectation that we provide excellent service to our customers in all situations. We apologize for any miscommunication and frustration that he may have experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr., Jr. If I can be of any further assistance, please contact me.
(The consumer indicated he/she ACCEPTED the response from the business.)
Earlier this week, I received correspondence from Good 2 Go. I was pleasantly surprised to find a check in the amount of $85.95, which was actually more than I originally expected. (not much more - 45 cents, but I was happy to see that it was not less than I what I was anticipating.) I'm absolutely satisfied with the outcome, as well as with the speed in which my complaint was resolved. Further, I feel I should make it known that it was never my intention to resort to making a formal complaint to an outside company, however, I felt I had no choice due to the difficulty in getting anyone from Good 2 Go on the phone. Prior to making my complaint, I read through the reviews & other complaints on Revdex.com.org,and I saw numerous complaints stating the same, & responses from Good 2 Go stating that they expect the best in customer service from their staff. I truly hope someone at Good 2 Go reads the words I'm about to write in response to that - while I realize that excellent customer service may be your expectation, you need to understand that your expectations are not being met. I don't know if it's a staff shortage issue or a morale issue within the department, but for so many people to say the same thing, it should be concerning to you. The car dealership I bought my vehicle at tells his customers at the very beginning of the purchasing process that if they have Good 2 Go, they should call them up & leave it on speaker & that MAYBE someone will have picked up by the time the process is done. That's not a good image for a service oriented company. While I'm only 1 customer, I truly hope you will evaluate what goes on in your company's call centers. No one should have to miss a days work just so they can sit on hold with a company who may or may not answer. Your prices may be appealing, but your service makes you insanely expensive.
Trying to reach my car insurance company filed a claim with them but I cannot reach my claim adjuster at the extension number 3510. Everytime I call it goes straight to voicemail. I keep asking for them to call me at 4pm or after when I get home from work. The couple times they call its in the morning when I'm at work. The customer service is beyond sad. It's been two weeks since the accident. And everytime I call it goes straight to voicemail. I've been trying to reach her supervisor at extension 3636 and it just rings today with the first time actually took me to his voicemail. Once again though just an answering machine. It would be nice to talk to someone to resolve this issue and be done with it. Any reputable insurance company would have done had a check cut and the car fixed.
Product_Or_Service: Car insurance
Account_Number: P/N XXXXXXX
Contact by the business I would like them to close the claim write a check out to the body shop to have the car repaired. Done got the estimate for repairs the day after the accident for $1515.36 at Crest Collision. Locate at Chambersburg PA.
September 1, 2017
Georgia Revdex.com, Inc.
***
Attention: ***
Atlanta, GA XXXXX
RE: File Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger *** Omni Insurance Company
NAIC#: XXXXX
Insured: ***
Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: August 14, 2017
Dear Ms. McPherson:
This is in response to the above referenced complaint, dated August 30, 2017. In the complaint you indicate Mr. expressed concerns with the communication he experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize that Mr. found our service inadequate.
Upon receipt of this complaint, the supervisor reviewed the file and the issues brought forth in the complaint and provided the following information as a response to Mr. issues.
On August 17, 2017, Mr. contacted our company and reported that on August 14, 2017, he backed into a parked vehicle owned by ***.
On August 18, 2017, the adjuster contacted Mr. and Ms. and left messages for a return call.
On August 28, 2017 and on August 30, 2017, the adjuster attempted to contact Mr. and left a message for a return call.
On August 30, 2017, the supervisor contacted Mr. and confirmed the details of the accident. On that same day, an inspection was ordered to view the damage to Ms. vehicle. The supervisor also apologized for the claims delays and provided the adjuster's office hours and contact information to Mr..
Upon receipt of the damage appraisal, the appropriate payment will be issued to Ms. for the damage to her vehicle.
Should you require any additional information, please contact me at the number below.
Sincerely,
***
On behalf of Omni Insurance Company
Claims Compliance Manager
XXX-XXX-XXXX extension 2597
Horrible experience dealing with this insurance company. My car was hit in the rear by one of their customers. I have only talked to the claims representative one time. My car got fixed but they were sending checks to me and I would have to take them to the body shop and the same thing for the rental car while my car was being fixed. Now I have been trying to get in touch with them bc they owe me a depreciation value check bc my car has less then 100k miles. The claim representative is David Sandoval and I have called and called, sent email and still no response. This has been going on for months
Contact by the Business I want a check of the value that my car lost after this accident. It was almost $4,000 worth of damage done. Like I said, they paid for it being fixed but they owe me a check for the depreciation value of my car after being hit by their customer. I would like better communication and be contacted by a boss of the company to resolve this issue. This has been going on since June. It should not take this long
August 31, 2017
Georgia Revdex.com
Attention: ***
Re: Your Case Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger *** Indemnity Company
NAIC: XXXXX
Insured: Gerardo Hernandez Molina
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: June 10, 2017
Dear Ms. McPherson:
This is in response to the above referenced complaint dated August 28, 2017. In the complaint you indicate that Mr. expressed concerns with the delays and lack of communication he experienced as a result of the above referenced claim. We strive to keep our customers satisfied and regret that Mr. found our service inadequate.
Upon receipt of this complaint, the supervisor reviewed the file and the issues brought forth in the complaint and provided the following information as a response to Mr. concerns.
On June 14, 2017, the adjuster spoke with Mr. who verified that while he was stopped at a red light, his 2012 Nissan Maxima was struck in the rear by Mr. vehicle. On that same day, the adjuster ordered an inspection of Mr. vehicle.
On June 29, 2017, the adjuster issued payment in the amount of $1033.64 to Mr. for the appraised damages.
On July 18, 2017, the adjuster issued a supplemental payment in the amount of $2663.56 for additional damage found to Mr. vehicle.
On July 28, 2017, the adjuster issued payment to Mr. in the amount of $518.23 for his rental reimbursement.
On August 28, 2017, upon receipt of this complaint, the supervisor contacted Mr. and spoke with him regarding his concerns. The supervisor apologized for the delays and service that Mr. experienced. In addition, Mr. requested a diminishment in value claim. The supervisor forwarded the information to the company's examiner team who calculated the amount of diminishment of value to be $165.75. The supervisor discussed this with Mr. and on August 29, 2017, issued payment for $165.75 to Mr..
Should you require additional information, please contact me at the number below.
Sincerely,
***
On behalf of Omni Indemnity Company
Claims Compliance Manager
XXX-XXX-XXXX extension 2597
(The consumer indicated he/she DID NOT accept the response from the business.)
$165 for a diminish value? Are you serious? Your customer done almost $4,000 worth of damage to my car and you are saying the value only went down $165. Get real! Go trade in a car like that and they will laugh at you and I will be returning your $165 check and get a lawyer. This is ridiculous and I'm down with monkeying around with this clown insurance
Why does no one answer phones or return emails?
I have spent hours trying to contact this company to inquire about an accident and payment for the damage done to my car their policy holder. I was on the phone the other day for OVER an hour and then the system cut me off. I finally wrote an email and have not heard a word. I have since written 2x more times and not one person has responded. I need to follow up on this information they sent me via snail mail. I am not the at fault party, their customer/policy holder was at fault it costs me a 500$ deductible to get my car fixed and I want my money back NOW! It has been almost 8 months. I am about ready to call an attorney.
Contact by the business I want my money, the deductible you are responsible for and the balance I owed on the repairs that should have been covered by your policy holder!
August 25, 2017
Georgia Revdex.com, Inc.
***
Attention: Crystal ***
***
RE: File Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Writing Company: Bankers Independent Insurance Company, a Good2Go Auto Insurance Company
NAIC#: ***
Insured: ***
Claim Number: ***
Policy Number: ***
Date of Accident: February 16, 2017
Dear Ms.:
This is in response to the above referenced complaint dated August 24, 2017. In the complaint you indicate that Ms. expressed concerns regarding the service, delays and poor communication she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize that Ms. found our service inadequate.
Upon receipt of this complaint, the supervisor reviewed the file and the issues brought forth in the complaint and provided the following information as a response to Ms.' concerns.
On June 28, 2017, Ms.' insurance carrier, *** Insurance, reported a claim on Mrs.' behalf stating that Mr. struck Ms.' 2001 Infiniti in the rear.
On July 1, 2017, the adjuster attempted to contact Mr. to confirm his description of the accident, however his phone number was disconnected. On that same day, the adjuster sent Mr. a contact letter and ordered a copy of the police report.
On August 9, 2017, the adjuster again attempted to contact Mr., however, his phone was still disconnected. The adjuster also received confirmation that a police report could not be located.
On August 24, 2017, the supervisor attempted to contact Mr., but was unsuccessful. On that same day, the supervisor contacted *** Insurance and requested their subrogation demand. Upon receipt, payment was issued to *** for $211.59 and to Ms. for her $500.00 deductible. This was based on the demand amount of $711.59. The supervisor then contacted Ms. and left her a message with the status.
After a review of the file, the supervisor has spoken with the adjuster regarding Ms.' concerns and apologizes for any delays or frustration that Ms. experienced as a result of this claim.
Should you require additional information, please contact me at the number below.
Sincerely,
***
On behalf of Bankers Independent Insurance Company, a Good2Go Auto Insurance Company
Claims Compliance Manager
*** extension
This insurance company lied on public television about the down price to start the insurance policy,after I purchased the car insurance with them I paid for the down to start it it was not 20 dollars like they advertised on television,it was over a hundred ,then I got a threat letter from OMNI threat to cut it off ,after I paid it ,I was with them for five months and I paid every month I was with them ,I got tired of the threat letters and changed insurance company's ,I did not owe them nothing when I switched company's now they are threatening me with collections in the amount of $109.96. this is wrong not honest to do this to me,I am a disabled person with a limited income.
Product_Or_Service: GOOD TO GO INSURANCE
Order_Number: none
Account_Number:
No further contact by the busi Please help me to resolve this problem. thank you
August 24, 2017
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
*** XXXXX
Re:
File Number: XXXXXXXX
Complainant: ***xxx
Contract Type: Private Passenger *** Omni Insurance Company
NAIC: XXXXX
Policy Number: XXXXXXX
Dear Ms.:
This correspondence is in response to the inquiry filed on August 21, 2017. Thank you for allowing us the opportunity to respond to your concerns. On July 16, 2017, the above referenced policy cancelled for nonpayment. Below is a policy summary which will provide an explanation of the activity.
Policy Activity
Policy Effective 2/4/XXXX - X/4/2018; cancelled 7/16/2017.
2/4/2017 Policy issued $933.02 total premium; $913.02 premium, $20.00 policy fee. Received $116.00 downpayment; $92.00 premium, $20.00 policy fee, $4.00 credit card fee.
2/14/2017 Endorsement processed adding driver, ***xxxx, premium increase $134.75.
2/15/2017 Mailed invoice for $96.00 due 3/1/2017.
3/2/2017 Mailed intent to cancel for nonpayment effective 3/15/2017 for $106.00, includes $10.00 late fee.
3/7/2017 Payment received $96.00; $77.00 premium, $9.00 service fee, $10.00 late fee.
3/18/2017 Mailed invoice for $97.00 due on 4/1/2017.
3/31/2017 Payment received $103.00; $88.00 premium, $9.00 service fee, $6.00 credit card fee.
4/17/2017 Mailed invoice for $98.00 due on
5/1/2017.
5/2/2017 Mailed intent to cancel for nonpayment effective 5/15/2017 for $113.00, includes $15.00 late fee.
5/8/2017 Payment received $98.00; $73.00 premium, $10.00 service fee, $15.00 late fee.
5/18/2017 Mailed invoice for $100.00 due 6/1/2017.
6/2/2017 Mailed intent to cancel for nonpayment effective 6/15/2017 for $115.00, includes $15.00 late fee.
6/6/2017 Payment received $98.00; $73.00 premium, $10.00 service fee, $15.00 late fee.
6/17/2017 Mailed invoice for $103.00 due 7/1/2017.
7/3/2017 Mailed intent to cancel for nonpayment effective 7/16/2017 $118.00, includes $15.00 late fee.
8/15/2017 Mailed invoice for balance owed $109.96.
Payment Activity
2/4 - 2/14
913.02 / 365 days = 2.502 x 10 days = 25.02 premium
2/14 - 7/16
1051.56/ 365 days = 2.881 x 152 days = $437.94 premium
$462.96 Premium Earned
$20.00 Policy Fee
$48.00 Service Fee (2 @ $9.00 each, 3 @ $10.00 each)
$55.00 Late Fee (1 @$10.00 each, 3 @ $15.00 each)
$25.00 Cancel Fee
$10.00 Credit Card Fee (1 @ $4.00 each, 1 @ $6.00 each)
$620.96 Grand Total
$511.00 Payments received
$109.96 Balance owed
Thank you for the opportunity to respond to the concerns addressed by Mr.xxxx. If I can be of any further assistance, please contact me.
(The consumer indicated he/she DID NOT accept the response from the business.)
I Switched my liability insurance and I did not owe them anything they still tried to bill me after consumer had switched it their a scam their an unknown insurance company to me I will never trust television ads again.I do not owe them any thing that's the gods honest truth that is why I filed a complaint Thanks.
I have been trying to contact this company for days via phone. I was hit and injured by one of good to go insurance policys holders.
I have been trying for days to contact this company via phone, and cannot even reach a live representative. My insurance company also has called multiple times. What kind of company does not take phone calls when they provide supposed insurance coverage? Almost seems like a scam, where they take all the clients they can get, but when it comes time for someone to call them during a real life emergency no one is there to answer. I was hit and injured by one of your policy holders and need to be contacted immeaditily to set up up a appointment to figure out compensation for damage done to my car and personal injury. A police report has been filed in NJ and may be a possible investigation into hit and run since your client leaft the scene before police arrived. I have contacted two attorneys and am planning to sue for damages if I am not contacted in a responsible time period.
I expect that if they are indeed a legit insurance company that my claim for compensation will be taken serious and attended to quickly. If you want to insure drivers and collect their money, when they mess up and rear end a innocent driver, you should be able to get ahold of good to go insurance in order to make contact and get the process started. Am i crazy here? your policy holder could have easily killed me and destroyed my car, but yet i cant even get a hold of anyone at all in your office? What is this a third world country ? or just a big scam company like i assume? Is it too much to ask that i have to go on Revdex.com and make this post so that you finally get back to me? what if i was in the hospital still? you have the responsiblilty to make sure your policy holders are covered for damage they incur on others in the case of a accident. I want a contact in the next week or i will be going forward with a lawsuit
August 17, 2017
Atlanta Revdex.com
Attn: ***
Re: Department File Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: Personal Service Insurance Company, a Good2Go Auto Insurance Company
NAIC: 12289
Insured: ***
Our Claim Number: ***
Policy Number: ***
Date of Accident: August 6, 2017
Dear Ms.:
This is in response to the above referenced complaint, dated August 10, 2017. In the complaint you indicate Mr. expressed concerns regarding the delays and service he experienced as a result of the above referenced claim. We strive to keep our customers satisfied and regret that Mr. found our service inadequate.
Upon receipt of this complaint, the supervisor reviewed the file and issues brought forth in the complaint and provided the following information as a response to Mr. concerns.
On August 8, 2017, Mr. contacted our company and reported that as he was traveling through an intersection, his 2013 Nissan Sentra was struck by Mr. vehicle.
On August 9, 2017, the adjuster attempted to contact Mr., however the adjuster was unable to leave a message as Mr. voicemail was full.
On August 10, 2017, the adjuster attempted to contact Mr., however the adjuster was unable to leave a message as Mr. voicemail was full. On that same day, the adjuster was contacted by attorney Rand Spear, who advised that they were representing Mr. in regards to this claim. At that time, the adjuster then ordered an inspection of Mr. vehicle.
On August 17, 2017, the adjuster received Mr. estimate in the amount of $2,075.27.
On that same day, the supervisor contacted Mr. attorney and left a message as to where they want the payment directed. Upon receipt of this information, the payment will be issued accordingly.
Should you require additional information, please contact me at the number below.
Sincerely,
***
On behalf of Personal Service Insurance Company, a Good2Go Auto Insurance Company
Claims Compliance Manager
(The consumer indicated he/she ACCEPTED the response from the business.)
s estimate. I will be taking my car in again this week of the 8/20/2017. I will contact you monday morning to speak over the phone, that is if I can actiually reach any of you. Last time it took three days, so stop putting on a show acting like you really are following thru
I will except part of this response. I recieved no such phone calls, my voicemail was full at the time, but I recievd no calls about this matter. I also have recieved zero emails, which the claims agent has my personal email. I have taken my car to one mechanic for a estimate, I am not finished having the car apprasied . the mechanic that was recommended to me was not thorough at all and did not fully check out any mechanical issues that may now be effecting my car, he did a very quick half a
Trying to contact good2go to cancel my insurance policy and just keep getting a message over and over again for hours.
even tried contact owner but n
trying to cancel my ins policy but keep getting message on phone no one answers.
Cancel ins policy do not change my CC as I have been trying for days now
August 1, 2017
Revdex.com
*erving Atlanta, Athens and NE Georgia
Attn: ***
***
*** XXXXX
Re:
File Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger Auto
Company: Omni Insurance Company
NAIC: XXXXX
Policy Number: XXXXXXX
Dear Ms. McPherson:
This correspondence is in response to the inquiry filed on July 28, 2017. Thank you for allowing us the opportunity to respond to your concerns. On July 27, 2017, our underwriting department received Mr. emailed request to cancel his policy. On July 28, 2017, the cancellation was processed as requested effective July 27, 2017. It is the company's expectation that we provide excellent service to our customers in all situations. We apologize for any miscommunication and frustration that he may have experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
After 3 emails, and 10 phone calls, and waiting on hold for over an hour I still unable to speak, or hear from anyone in the company.
This company seems to be set up to do nothing more than, take customers money. When you call their customer service number at XXX-XXX-XXXX every choice leads back to their payment system. I bought car insurance with this company about two weeks ago on 8 July 2017. I purchase another car that needs to be added to my policy on 20 July 2017. I found out that adding another car to my policy can not be done on their website. The only way to add another car is to call them. I called about ten times so far, waiting on hold on two of those calls for over an hour. I sent 3 emails as well and I am still waiting and hoping a return call back or a email reply. I bought this car four days ago (20 July 2017), and can not get hold of anyone in this company from the moment I bought this car. Their website is totally useless, the only thing you can do is pay your bill. This company set up seems almost like a scam, because you can only get their automated payment system.
give me back my money so I can take my business somewhere else.
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
*** XXXXX
Re:
File Number: XXXXXXXX
Complainant: ***xxx
Contract Type: Private Passenger *** Omni Insurance Company
NAIC: XXXXX
Policy Number: XXXXXXX
Dear Ms. McPherson:
This correspondence is in response to the inquiry filed on July 25, 2017. Thank you for allowing us the opportunity to respond to your concerns. On July 25, 2017, our underwriting coordinator spoke with Mr.xxx regarding his request. It is the company's expectation that we provide excellent service to our customers in all situations. We apologize for any miscommunication and frustration that he may have experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.xxx. If I can be of any further assistance, please contact me.
I am so done with Good to Go Insurance! I can't name a time someone actually called me back when I left a message for them. They say you get what you pay for and this is true!
First off when you call customer service there is a long wait which is very inconveniencing.
My payments were taking out of my account on different days of the month , which resulted in my account being overdrawn like 3 times. I have called in and spoken to reps about this and reassured this would not occur again. Finally I was done and I found a new company. You would think canceling insurance would be easy but NO! I started the process on July 8th 2017. I called in the GTG offices to cancel my policy, I was helped by a very rude lady , who told me my policy was canceled and that was that, I was not pleased with the way I was talked to so I asked for a supervisor. I was placed on a long hold and transferred to a line that went right to a voice mail and low and behold there was no return call. I called back on 07/13/17 still giving the run around I left another message for yet another supervisor. So here we are 07/24/17 I am speaking to a rep that has informed me that my policy has not been canceled and she had not notes on this account reflecting what I called for. So you can imagine I am past livid , I don't understand why it is so hard to cancel a policy. I waited on hold 45 minuted for a supervisor which they never came to the phone. GOOD TO GO is not a place I will ever do business with ever again, everything cheap isn't always good for you! Word to the wise stay away form this insurance company unless you have money to give away!
We regret that the service experience received was less than adequate. It is the company's expectation that we provide excellent service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Be aware if using this company.Customer service today was very rude.I set up my policy.Was lied to about you have to make a down payment when you start.they told me it covered first month and 47.00 a month after.Today I found out they have been taking 59.00 which is the payment plus 12.00 late fee.when I set this up I had my payment taken off my card on first of every month. They will rip you off and be rude if you try to question it and would not allow me to change it.Horrible experience.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide excellent service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Service representative's phone goes straight to voicemail and does not return calls. I've been trying to reach him since beginning of May.
I was involved involved in a car accident the end of February 2017 in which the person cited was insured with Good2Go Auto.
On May 1st I get an email from my insurance company stating that Good2Go has accepted liability and will be taking care of my repairs. I left numerous voicemails because the phone goes straight to voicemail (an email has never been provided) for the claim rep at Good2Go and I never received a call back.
Additionally, on June 5th, I got the claim rep's supervisor's phone number and had my insurance company call the supervisor, while I was on the line. It went straight to voicemail and my insurance company left a voicemail for the supervisor to call me. No one returned my call.
On June 19th, when I called Good2Go, the service rep surprisingly answered the phone. When I stated my complete dissatisfaction with his customer service he started talking in circles and also using insurance terminology that I didn't understand. When I got more direct with my questions/concerns he stated, "There would be no reason to return your call because, as of May 12th, your insurance company stated repairs were being done through them." However, I told him on May 1st my insurance company sent me an email stating Good2Go had accepted liability and will be taking care of my repairs and that I needed to contact Good2Go. He started talking in circles again. I also brought up the fact that if a person is repeatedly calling and leaving voicemails doesn't it seem in the best interest of the company and customer to respond? He started talking in circles again. Additionally, when I told him I left two voicemails for his supervisor in response to his lack of professionalism, June 5th and June 9th, he flat out stated, "The supervisor won't return calls."
I have never been so appalled with the customer service of a company. Once I mentioned I was contacting The Revdex.com his tone completely changed and he became, what appeared to be, helpful. He appears to have given me the information I need to get my car repaired. However, when I asked if there was another phone number to reach him or an email since his phone regularly goes straight to voicemail, he stated, "No, this is the best way to get a hold of me." It seems suspicious to me that a large car insurance company, in today's technologically driven society, doesn't have email.
Beyond that, when I spoke to my body shop today, which is a company I trust and also happens to be in Good2Go's network, they said they have the exact same issues with the company and it is nearly impossible to get someone to return phone calls.
I believe businesses do what is best for their customers because 1)That's the right thing to do and 2)That keeps their company running.
Based on my experience with Good2Go, I question how this company is still in business.
I want all phone calls returned within 24 hours, made by myself or my bobdy shop that is doing the repair work, until my car has been repaired and the process is complete. Service Rep: *** Claim#: *** Body Shop: Royal Collision:
June 20, 2017
The Georgia Revdex.com, Inc.
***
Attention: ***
*** XXXXX
RE: File Number: XXXXXXXX
Complainant: ***
Insured: ***
Contract Type: Private Passenger *** Company: Omni Indemnity Company
NAIC Number: XXXXX
Policy Number: XXXXXXX
Claim Number: XXXX-XXXXX
Date of Accident: February 22, 2017
Dear Ms.:
This is in response to the above referenced complaint dated June 20, 2017. In the complaint you indicate Ms. expressed concerns with the poor service and lack of communicate she received in regards to the above referenced claim. We strive to keep our customers satisfied and regret that Ms. found our service inadequate.
Upon receipt of this complaint, the supervisor reviewed the file and the issues brought forth in the complaint and provided the following information as a response to Ms. concerns.
On February 23, 2017, Ms. insurer contacted our company and reported that Ms. merged into Ms. lane and struck her vehicle.
On February 24, 2017, the adjuster attempted to contact Ms. for her version of the accident and left a message for a return call. In addition, a letter was sent Ms., asking her to contact the adjuster. On that same day, the adjuster also contacted Ms. and left a message for a return call.
On March 11, 2017, the adjuster again attempted to contact Ms. by phone and by mail asking for a return call.
On March 14, 2017, the adjuster returned a call to Ms. insurer and left a voicemail informing them that coverage and liability were still pending.
On March 23, 2017, the adjuster obtained the police report and also spoke to Ms.. On that same day, the adjuster accepted coverage and determined that Ms. was 100% at fault for the accident.
On May 12, 2017, the adjuster returned a call to Ms. and left a message for a return call.
On June 19, 2017, the supervisor spoke with Ms. and ordered an inspection of her vehicle.
The supervisor explained to Ms. that as soon as the vehicle appraisal was received, the appropriate payment will be issued.
After reviewing Ms. complaint, the supervisor determined that there appeared to have been a disconnect as the adjuster thought Ms. was going through her own carrier for the repairs of her vehicle. Additionally, the supervisor spoke with the adjuster about the unreturned calls and apologizes for the frustration and poor service that Ms. experienced.
Should you have questions or comments or require additional information, please contact me at the number below.
Sincerely,
***
On behalf of Omni Indemnity Company
Claims Compliance Manager
XXX-XXX-XXXX extension
I am very surprised that the customer service is really bad!!! I didn't get the guy name but it seemed like I was bothering him, I was asking for a new quote because my policy is up. I've been with the company since it was Omni (6/2014). I thought he would be a bit convincing or caring to keep my business but apparently not!!!!
It is the company's expectation that we provide excellent service to our customers in all situations. We regret that the renewal offer that was extended to you was not acceptable, our goal is to provide quality auto insurance at a reasonable price based on the driver's profile, location and the auto they wish to insure.