Good2Go Insurance Reviews (%countItem)
Good2Go Insurance Rating
Address: 2018 Powers Ferry Rd SE STE 400, Atlanta, Georgia, United States, 30339-7201
Phone: |
Show more...
|
Fax: |
+1 (770) 303-2572 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Good2Go Insurance
Add new contacts
ADVERTISEMENT
I have had a car accident which is not my fault, I am without transportation and out of work for months with a neck injury, I have submitted all financial losses and still no response when I recieved a leter stating my financial claim would be orocessed in 45 days, I get not answers from anyone . Im disgust
Other (requires explanation) Pay my settlement that I am due for loss of wages, my bodily harm and all the bills I am behind in, I paid for i.surance so now I need to be paid for a accident I was not at fault for. My injuries will never go away however, I can try to get my life back in order
October 23, 2018
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: Personal Service Insurance, a Good2Go Auto Insurance Company
NAIC: ***
Insured: ***
Our Claim Number: ***
Policy Number: ***
Date of Accident: May 3, 2018
Dear Ms.
This is in response to the above referenced complaint, dated October 12, 2018. In the complaint Ms. expressed concerns with the delays and serviced she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and regret that Ms. found our service unsatisfactory.
Ms. is represented by an attorney in regards to the above referenced claim, therefore the adjuster communicates with Ms. attorney. Ms. insurance policy with Personal Service Insurance Company does not include coverage for lost wages.
On September 30, 2018 and on October 15, 2018, the adjuster sent Ms. attorney written correspondence advising them that Ms. did not purchase full PIP coverage which would provide for wage loss coverage.
Should you require additional information, please contact me at the number below.
Sincerely,
***
On behalf of Personal Service Insurance Company, a Good2Go Auto Insurance Company
Claims Compliance Manager
I received letter from good2go Auto Insurance / American Independent Insurance Company *** with my name with flipped last name and first name as claimant. Claim number associated with this is 2018-62411. I don't have any Idea about this claim and I don't have any insurance relation with this company. I called in their customer care and they transferred me to claim and no one is responding to the calls... This is a suspicious activity... not sure who is initiating this claim..
Contact by the Business Clarify how I'm related to this claim and I want to make sure my name/information/identity is not being pulled in any kind of malicious activities..
October 10, 2018
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: ***
Complainant: *** Auto
Company: American Independent Insurance Company, a Good2Go Auto Insurance Company
NAIC: ***
Insured: A***
Our Claim Number: ***
Policy Number: ***
Date of Accident: May 15, 2018
Dear Ms.:
This is in response to the above referenced complaint, dated October 9, 2018. In the complaint, Mr. expressed concern with the above referenced claim. We strive to keep our customers satisfied and apologize that Mr. found our service unsatisfactory.
On June 6, 2018, Mr. attorney contacted our company and reported that Mr. was struck in the rear by Mr.. Unfortunately, when the information was captured into the claim system, Mr. name was erroneously entered as *** instead of ***.
Mr. insurance carrier has already issued payment for the damage to Mr. vehicle.
Upon receipt of Mr. complaint, the supervisor contacted him and explained that a letter was issued to him in error and apologized for any inconvenience.
Should you require additional information, please contact me at the number below.
Sincerely,
***
On behalf of American Independent Insurance Company, a Good2Go Auto Insurance Company
Claims Compliance Manager
(The consumer indicated he/she ACCEPTED the response from the business.)
Good 2 go business did call me the next day of this case opening and explained the claim was in error . As long as the claim in context is not valid and I'm no longer a claimant in this activity with good2 go insurance company, I'm satisfied and agree with the response.
THIS COMPANY GETS NO STARS BECAUSE I HAVE HAD A TERRIBLE EXPERIENCE WITH THEM AND I NO LONGER WANT TO HAVE SERVICE WITH THIS COMPANY BUT OF COURSE TO NO AVAIL I CANNOT GET IN CONTACT WITH ANYONE, NOBODY ANSWERS THE PHONE NOBODY RETURNS CALLS OR EMAILS AND THIS HAS BEEN GOING ON FOR WEEKS AND ITS HAPPENED OTHER TIMES WITHIN THE LAST TWO YEARS. I AM SO DISAPPOINTED AND UPSET I HAVE BEEN TRYING TO CANCEL MY POLICY FOR A MONTH NOW AND THERE IS NOT EVEN A WAY TO DO IT ONLINE
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
I was getting a quote online and this company charge me $419 for the down payment and the first month before I agree or sign any document. I was calling them since the same day September 28,2018 and they finally answer my call today October 2,2018 and I cancel the policy but they don't want to refund me the money and*** from customer service say that the company was going to charge $37.61 additional when I'll ready pay $419. I was able to log in to my account or contact the company because the system say that I didn't have any policy with them. *** was rude saying that there was no supervisor to help me or any other phone number I could call to file a complaint with them. She just give me one email and I still waiting for them to respond me.
Product_Or_Service: Car Insurance
Account_Number:
Refund I'm asking for a full refund. I want the refund of $419 and additional Im asking for $3,000 of compensation for the waste of my time. I'm a full time student and I work full time. I spend hours each day trying to contact this company and my time is money. I want the company the send me the refund and the compensation to my bank account. I'll ready block the information that they have so they don't charge any extra money.
October 16, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:***
***
Complainant: ***
Policy: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance
Dear Ms.:
This correspondence is in response to the inquiry filed on October 2, 2018. Thank you for allowing us the opportunity to respond to your concerns. On October 2, 2018, our service department did cancel the policy per Mr. request. After the quoting process, Mr. entered his credit card information to submit the payment of $419.00 and completed an electronic application agreeing to the policy as quoted at $3836.27 for the annual term. The policy was cancelled insured request and calculated on short-rate basis in which 10% of the unearned premium is charged. If Mr. will provide proof of other insurance, we could revise the policy cancellation date.
Effective 09/28/2018 - 2019; Cancelled 10/2/2018
$42.20 Total Earned Premium
$379.41 Total Penalty Charged based on 10% of Total Unearned Premium of $3794.07
$421.61 Total Premium
$12.00 Deposit Fee
$18.00 Policy Fee
$5.00 Credit Card Fee
$456.61 Total Charged
$419.00 Payment Received
$37.61 Balance Owed
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
This company is Unprofessional & a joke. One of their policy holders hit my vehicle on a road rage incident With my husband & my 2 & 3 Year old in the car & myself at 4 months pregnant. I filed Charges w/police as this *** shoved me while trying to get pictures of the plate and vin. I had called numerous times, been on hold for hours left multiple voicemails, with no call backs! finally reached the claim adjuster spoke with her on a Thursday was told to be hearing from her Monday a week later no call back! husband called today told adjuster what's the hold up, received attitude and short responses then when my husband mentioned us having kids in the car and me receiving treatment for a threatened abortion due to the accident she said well I have kids too & hung up on him! They now will not answer my phone calls, response to voicemails or emails. My company can't get in contact either. I can't believe the are with the Revdex.com. Such horrible insurance & representatives!!! I should use them as insurance & just hit someone else's car & ill be able to get away with it SMH1 Just a shame... Unbelievable
I've been trying to cancel my policy since X-XX-XX by e-mail and phone. I've tried to call over a month on hold for 45 mins. They still draf
After sending 3 or 4 e-mails to which they haven't responded, to cancel my policy, they still drafted my checking acct for the premium and now they've sent me a new ID card for the policy for 1year! They now owe me a month and half premium back, and I will have to pay 30$ to cancel my checking acct draft for the insurance. This is the worst insurance company I've ever dealt with! They never answer their phone, only for new policies!
Just want my money refunded they owe me!
August 27, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
503 Oak Place, Suite 590
Atlanta, GA XXXXX
Re:
File Number: XXXXXXXX
Complainant: ***
Policy: XXXXXXX
Contract Type: Private Passenger *** Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on August 22, 2018. Thank you for allowing us the opportunity to respond to your concerns.
Upon receipt of the inquiry, we contacted Ms. on August 22, 2018, and processed the cancellation as requested. The cancellation notice was mailed on August 23, 2018, to Ms..
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
I have been calling the company because unauthorized charges were taken out of my account. I have call on numerous occasions and no solution has been found. What I am trying to do is get the unauthorized fees back to me. This has happened twice. I called to cancel the policy and mailed a letter to ensure it was cancelled. This is unacceptable and bad for business.
Product_Or_Service: Auto Insurance
Account_Number:
Refund I would like the unauthorized charges given back to me. I had to close my original account the fees came out of because of this so I would like a check or either the funds back in my new account.
August 1, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
***:
This correspondence is in response to the inquiry filed on July 26, 2018. Thank you for allowing us the opportunity to respond to your concerns.
The above referenced policy, ***, was removed from recurring credit card on July 23, 2018. The policy when issued In August, 2017, at the time of application Mr. signed an agreement for the payments to be charged automatically to his credit card on file. We do not show that Mr. notified our office that requesting cancellation of the policy. The request can be forwarded by email to ***
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
(The consumer indicated he/she DID NOT accept the response from the business.)
There was nowhere to cancel on the email address that they sent me. I looked and had my other insurance company try to look and call as well. My new insurance company gave me a copy of a letter of law stating that you can cancel an insurance verbally. I called several times and could never talk to anyone for months. I even sent the statement back with my signature stating that I no longer wanted the insurance because there was so many problems with it. They were suppose to cancel July 8 if they didn't receive payment but instead they disregard my letter and took out money from my acct. They sent another letter saying notice of intent to cancel and will take effect at 1201 a.m on 08/07/2018 the same letter that they sent in July 8 saying as of that day I wouldn't have insurance. I sent the letter back to them letting them know that I no longer want it since I can never talk to anyone. I decided to call again to see if I could get a response from someone to help me resolve this problem. I was switched over several times before someone finally responded and I told him that I have insurance with another company and money was taken out of my acct unauthorized. He told me that my money would be reimbursed back to me.
(The consumer indicated he/she DID NOT accept the response from the business.)
When I finally got to talk to a representative after several attempts he told me that I would get my money back that they took unauthorized out of my account which was $178.57. I also made it known that I closed this account because of that very reason of taking money when I canceled. They claim to have refunded $150.64 to the acct ending in ***, that account was closed. I talked to my bank and they told me that they didn't get anything from Good2Go and they would need to refund me my money in a check by mail.
August 29, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
***
Re:
File Number: ***
Complainant: ***
Policy: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
***:
This correspondence is in response to the follow up inquiry filed on August 23, 2018. Thank you for allowing us the opportunity to respond to your concerns.
The above referenced policy, ***, a refund of $150.64 was applied to the credit card ending in *** on August 8, 2018. Unfortunately, we will not be able to send a check refund to Mr. until this payment is returned or rejected by the financial institution which holds this credit card account. As of yesterday, August 28, 2018, no such request has been received.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
I checked my bank after 2 months and noticed there was a charge from this company for 789.00 from my debit card WHICH I DID NOT MAKE.... I wait forever on the phone to find out THEY COULD NOT LOOK UP ANYTHING SINCE I DONT HAVE A POLICY NUMBER............. I tell them HOW COULD I HAVE A POLICY NUMBER IF I DIDNT MAKE THE PURCHASE......... than I'm told they cant look anything up unless they have a POLICY number........... ARE YOU KIDDING ME??????????????????????? how can you INSURE STRANGERS without a social security number? license or even address? NEVER HEARD OF THIS.......... so the only answer I got was to CALL MY BANK AND PUT IN A CLAIM................. REALLY GOOD2GO auto insurance is a FRAUD in my opinion....................... something is not right with their policies
Our Company policy requires that all payment disputes be submitted through the financial institution of the person making the dispute.
Glad my bank has my back. Sadly your company policy that can't trace any payments is horrible. Only you will get scammed sad isn't it
On July 13, 2018 I was involved in a car accident down in North Carolina while visiting my sister. Police reports were filed and I submitted a insurance claim online and called the company multiple times. It has been a week and I have not heard anything back regarding my incident, I also tried emailing customer service twice. I tried about three differnt numbers and never recieved an answer or a call back when I left my number. I was supposed to recieve a rental car from them.
Account_Number:
Contact by the Business I would like to speak to a live agent to resolve my accident, so they can contact tje car company (Toyota)for coverage.
July 31, 2018
The Georgia Revdex.com
Attention:***
Re: Case Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: Personal Service Insurance, a Good2Go Auto Insurance Company
NAIC: ***
Insured: ***
Our Claim Number: ***
Policy Number: ***
Date of Accident: July 13, 2018
Dear Ms.:
This is in response to the above referenced complaint, dated July 23, 2018. In the complaint, Ms. expressed concerns with the service she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize that Ms. found our service unsatisfactory.
On Friday, July 13, 2018, Ms. contacted our company and reported that she swerved to miss a vehicle and went off the road, striking a gate.
On Monday, July 16, 2018, the adjuster attempted to contact Ms. and left a message advising her that her policy did not provide for first party collision coverage, but only provided liability coverage for any third party damage. In addition, on that same day, the adjuster sent Ms. a letter advising her that she did not carry collision coverage for the damage to her vehicle.
On July 25, 2018, upon receipt of this complaint, the supervisor attempted to contact Ms. and left her another message advising her that her policy did not cover first party coverage such as collision or rental coverage.
Should you require any additional information, please contact me at the number below.
Sincerely,
***
On behalf of Personal Service Insurance, a Good2Go Auto Insurance Company
Claims Compliance Manager
Don't waste your time! I spent 20 minutes doing data entry to get a quote - only to have to do all the same data entry all over again on the sites they referred me to. I could've just gone to the other sites individually and not wasted my time on Good2Go. They didn't provide me with any companies I hadn't already seen on a Google search, so what's the point?! So frustrating! I thought I'd be saving time. I want that 20 minutes of my life back! =(
Good2Go Insurance, Inc. is an insurance agency that sells products underwritten by American Independent Companies, Inc. (AICI) subsidiaries. In areas where AICI does not write insurance, Good2Go Insurance, Inc. refers customers to other insurance companies that do offer products in that area. We regret that we were not able to assist you with your search for insurance.
Involved in accident with good 2 go policy holder. Have tried reaching for a week without response to multiple calls. Hold times exceeding 2 hours
I was hit by a vehicle insured with Omni- good to go insurance. The police report states their driver was at fault. I have filed a claim with my personal insurance (Progressive) and have made multiple attempts to reach a claims adjuster to file a claim with good to go as it was determined their vehicle was at fault. Police report show Omni Insurance policy # ***. Policy holder's name is*** out of ***. Emails have been sent without a reply to ***, Progressive has made multiple attempts to reach a claims adjuster to initiate a claim, and I have spent over 3 hours on hold waiting for someone, anyone to answer. I left a voicemail to be called back once it was my turn in the cue- I am currently going on hour 2 of hold time. This company seems to be acting fraudulently.
Claim initiated with Progressive under claim id # *** with date of loss 6/12/2018.
I expect a claims representative to called me directly with claim information about a claim opened on my behalf with their company on policy #
June 25, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Claim: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on June 20, 2018. Thank you for allowing us the opportunity to respond to your concerns.
Mr. reported the accident to our initial action unit on June 18, 2018, and claim *** was opened for the date of loss of June 12, 2018. Based on the comments in the complaint, Mr., was in our customer service and sales call queues instead of the claims call queue. Our company does offer an automated claims system to report claims which is an option when calling in as well as reporting through our website.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
(The consumer indicated he/she DID NOT accept the response from the business.)
It took a 3 hour phone call in order to get through to the adjuster.
It takes 30 seconds to get a sales representative on the phone (go ahead and try it yourself)
I reject the response from the business as it seems the tactic is to make sure no one submits a claim without waiting an unreasonable amount of time.
July 2, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Claim: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the follow up inquiry filed on June 27, 2018. Thank you for allowing us the opportunity to respond to your concerns.
Again, we apologize that Mr. experienced a long hold time and that the representative did not return his call in a timely fashion.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
I was told I could change my car insurance due dates with the standard option payment which I could pay between the 1st through the 6th of the month without being penalized that wasn't honored I also called the kept telling no even though I got an email from there supervisor saying I could they was also rude on the phone and said I had to pay insurance on a car that was totaled.
Product_Or_Service: can insurance
Account_Number:
Billing Adjustment Have them honor there word
June 18, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Policy: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms. Duncan:
This correspondence is in response to the inquiry filed on June 15, 2018. Thank you for allowing us the opportunity to respond to your concerns.
On March 14, 2018, Mr. contacted our customer service department regarding due date change, declaration page and ID card. On March 15, 2018, the service representative advised Mr. that the due date could not be changed from the 1st of each month but they could offer a different pay plan which may change the due date from the 1st of each month to the 1st to the 6th day of each month and attached the requested documents. On March 22, 2018, a service representative responded to an email sent by Mr. on March 21, 2018, apologizing to Mr. that he was given this information but his due date is already the 1st of each month. After this date we allow 12 - 15 days before the policy will cancel but a late fee of $12.00 will be added the next day after the due date.
On May 18, 2018, Mr. reported the accident for date of loss of May 17, 2018. On May 21, 2018, when the claims adjuster spoke with Mr. on May 21, 2018. He stated he was going through the other carrier for his damages.
On June 8, 2018, Mr. requested the Ford Focus be replaced with a Nissan Altima.
On June 12, 2018, Mr. sent an email regarding his pay plan option and why did he have to pay on a totaled vehicle. A response was sent to Mr. the same day advising that the pay plan change was not completed due to no additional response from Mr. after the initial emails. Also, explained that our company had not deemed the vehicle a total loss and it is Mr. responsibility to notify the company to delete the vehicle, cancel the policy or replace the existing vehicle.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
(The consumer indicated he/she DID NOT accept the response from the business.)
It does not fix the problem.
Failure to honor written terms of agreement re: policy minimum required deposit amount of $197.00. Additional fee/s amounted to $340+.
Failure to honor written document:
On 5/29/18, I received paperwork by mail dated 5/24/18. I was informed by phone(5/24/18) also in writing that I had 10 days to submit both signature and payment. I could expedite things by faxing the signed policy which I did for all 22 pages. The policy specifies a minimum required deposit of $197.00. Instead, on 5/31/18, I was charged $340+ and told that the paperwork I had faxed/mailed within the 10 day period listed on the policy was no longer valid. I was also given several different reasons regarding the reason for the fees.
Redundancy:
Initially, I was told that I must sign and either mail a hard copy of the 22 page policy.
Yesterday (5/31/18), I was instructed to complete all necessary information electronically via email.
Poor Customer Service:
It was extremely difficult to reach anyone from customer service. After multiple calls,transfers and long waits, a female customer service representative was rude, inpatient and interrupted me several times during my inquiry about my policy and fees. She then hung up the phone without providing an explanation or resolution. Only the sales department is easily accessible and polite. However, I did not need sales. I needed someone reasonable, polite and knowledgeable from customer service and I did not get that.
Breach of privacy:
I feel that something fraudulent is occurring with this insurance company. I believe my personal information and privacy may have been compromised as no one has address where my faxed documents are or why the amount charged to my account is one more and thus differs from the minimum amount specified in the written document mailed.
Refund of the amount I was charged in excess of the $197.00 minimum required to pay as listed in the policy mailed 5/24/18.
June 18, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Policy: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on June 4, 2018. Thank you for allowing us the opportunity to respond to your concerns.
On the above policy,***, was cancelled effective April 27, 2018 for failure to return the signed application. On May 24, 2018, a representative mailed an application to Ms. to sign and return. On May 31, 2018, Ms. did contact our service department which did restart the policy effective May 31, 2018. At the time of the restart, the representative did explain to Ms. that the down payment of $337.97 was required. This included the 197.00 down payment and the prior balance due of $140.67. Ms. did agree to the payment of $337.97 and the credit card provided was charged for this amount. The preferred method of receiving signed application is through the electronic process of DocuSign which is why Ms. was asked the second time to submit the documentation through the DocuSign process.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
This company is a joke. One of their policy holders hit both of my vehicles while parked. They spoke to me once and offered me 13K for both. Just one of my vehicles was worth 15k and the other was 5k according to my insurance comapny (a real insurance co). They now will not answer my phone calls, response to voicemails or emails. My company can't get in contact either. I can't believe the are with the Revdex.com. Someone must have been paid of. They are a scam and a joke.
We apologize that Mr. has found our service unsatisfactory. The driver of our policyholder's vehicle struck three parked vehicles and unfortunately, the total of all damage may exceed our policyholder's property damage limit of liability. The adjuster is in the process of gathering information on all damage to determine if the limits are adequate to provide coverage for all three damaged vehicles. The file records reflect that the adjuster spoke with Mr. on May 15th, 2018 and advised him of the situation. We again apologize for any inconvenience experienced by Mr. and hope to resolve the file within the available limits.
Unless you're starting a NEW policy, don't ever expect to get a Representative on the phone, you will be on hold for at least 1hr 30mins and when you ask for a supervisor you will be on hod fr another 1hr before you reach anyone!! The automatic voice record claims if you leave you phone number they will keep your place in line and give you a call back!! LIES!!!!! YOU WILL NEVER RECEIVE A CALL BACK!! WAITED 4 DAYS AND STILL NO CALL BACK!!! If your looking for cheap insurance I suggest you call Gieco, Metro mile, or cure. Do not waste our time with good to go!!! they only care about you when your open an account with them
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Contacted Good2Go due to one of their insured drivers struck and damaged a cable rail in our construction zone. The agent assigned to our case Ms. G. was provided a full detailed report of our cost as well as sections of our contract showing we were responsible for repair. Ms. G Continued to violate The Georgia Fair Claims act by refusing payment until an irreverent information was provided once the information was supplied it would be something else. I have contacted our Company legal department.
Mr. has been contacted by the supervisor to resolve the issues surrounding his complaint. We strive to keep our customers satisfied and apologize for any inconvenience or frustration that Mr. may have experienced as a result of this claim.
Unable to contact anyone in order to terminate my policy or report a claim. Filed fraud with my bank, which they confirmed and stopped payment.
In Sept 2017 I began my quest to contact someone at Good2Go in order to discuss my coming cancellation of my insurance policy in July of 2018. I wanted to ensure I setup the policy renewal properly so it would end on time. I tried calling their 1-800 number on 23 occasions (I kept track) between July and March of 2018, to no avail. I'd either sit on hold for up to an hour, upon which I'd be disconnected, or I'd leave my phone number for a call back that would never come. I tried emailing them, but only received an auto response stating I needed to call them for help. At one point I even tried calling their number for accident claims in the hopes of getting a live person. No luck. Just another hour on hold and my callback number left but never used.
Eventually I was forced to contact my bank and start a fraud investigation in order to stop the auto-withdrawals they were making from my checking account. Wells Fargo investigated and found them to be fraudulent and unreachable, and performed the stop payment in February of 2018.
In April of 2018 I received a collection notice from them. Again I spent hours trying to contact someone to discuss this, but have been unsuccessful in getting a living human on the phone to talk through it.
As far as I can tell, NO ONE works at this company at all.
I am seeking this collection amount of $201.70 removed from my record and NOT be sent to a collection agency. I am seeking proof in writing from Good to Go that my account is clear of any debt.
April 16, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
503 Oak Place, Suite 590
Atlanta, GA 30349
Re:
File Number: XXXXXXXX
Complainant: ***
Policy: XXXXXXX
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on April 4, 2018. Thank you for allowing us the opportunity to respond to your concerns.
On the above policy, XXXXXXX, was cancelled for bounced payment effective February 27, 2018. Balance due after cancellation is $201.70.
On April 3, 2018, our records show that our representative spoke with Mr. regarding the balance due. He was advised that proof of other coverage to cancel the policy prior to February 27, 2018, would need to be submitted. He hung up prior to the representative giving him the fax number. After this call, we received an email request from Mr. for a call back. On that same date, we replied that we do not handle call back requests by email and to contact the call center.
On April 4, 2018, the call center contacted Mr. in response to the April 3, 2018, Facebook request. Messages were left at both numbers.
Mr. can submit the proof of other insurance by email to *** or fax to X-XXX-XXX-XXXX.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not hang up on them, they hung up on me or we were disconnected. Why would I hang up when I'd waited over an hour on hold to talk to someone?
April 20, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
503 Oak Place, Suite 590
Atlanta, GA 30349
Re:
File Number: XXXXXXXX
Complainant: ***
Policy: XXXXXXX
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the follow up inquiry filed on April 17, 2018. Thank you for allowing us the opportunity to respond to your concerns.
As provided in the previous response dated April 16, 2018, Mr. can submit the proof of other insurance by email to *** or fax to X-XXX-XXX-XXXX.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
One of their insured people ran into the front porch of our house ,
We called them they asked for policy number drivers license number and police report number. they put an adjuster on the phone and gave me a claim number and the adjusters name , called me two days later claiming the woman doesnt have insurance with them at all. I wonder why they looked up her policy number while I was on the phone and gave me a claim number now she doesnt have insurance with them ? sounds like a crock to me. I do not know why they would issue claim numbers for insureds that do not have a policy with them ESPECIALLY WHEN THEY ASKED FOR HER LICENSE NUMBER AND POLICY NUMBER AT THE START OF THE CONVERSATION. Policy number *** Omni ins. agency claim number I was given *** .
On March 28, 2018, Mr. *** reported a loss occurring on March 7, 2018 in which ***, driving a 1994 Chevrolet Camaro, struck his home and caused damage to his porch. He informed us that Ms. brother went to try and fix the porch damage but now does not answer his calls. We informed Mr. that policy, ***, expired on January 1, 2017; however, a claim would be set up to investigate. Claim numbers are generated for all reported of losses regardless of coverage. The handling adjuster left a message for Mr. at *** to discuss the claim. On April 3, 2018 we concluded our investigation and confirmed that there was no applicable policy in force for the date of loss and sent a no coverage letter to Ms. ***.
What is this $36.00 due when paid in full as bill stated in Nov. 2017? Also customer service really long wait and/or no phone call back.
Good2go auto insurance, #XXXXXXX.At the end of OCT. 2017 I paid our car insurance in full as stated on invoice pay this amount to pay in full. I'm now receiving a bill for $36.00 and my agent doesn't know why and had me call good2go to find out. I spent hours holding on phone because they don't call you back when you leave a number. I finally get through and tell my issue and they said let me get an agent and they contact me with my insurance agent who told me to call them. I wasn't waiting hours again to call them. They don't want to hear anything and automatically send you to your agent. Customer service excessive wait and they say put in your phone number and they'll call you back which they don't do, on call back three times, still waiting. Trying for over a month to find out what this $36.00 is for?
I would like my $36.00 and $5.00 service charge back with an explanation of why I had that bill in the first place.
March 26, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
503 Oak Place, Suite 590
Atlanta, GA 30349
Re:
File Number: XXXXXXXX
Complainant: ***
Policy: XXXXXXX
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on March 26, 2018. Thank you for allowing us the opportunity to respond to your concerns.
On the above policy, XXXXXXX, we received a payment of $944.00 on October 28, 2017. In order for the policy to have been paid in full $956.00 would have been needed ($951.00 plus $5.00 credit card fee). The $944.00 was posted as $909.00 premium, $18.00 policy fee, $12.00 deposit fee, $5.00 credit card fee. Due to the $12.00 shortage, we sent an invoice on February 18, 2018, for $23.00 due March 2, 2018. When it was not received, we sent an invoice on March 19, 2018, for $36.00 due April 2, 2018.
We did receive a payment of $41.00 on March 23, 2018. Due to the issues with service and confusion, we have waived the February and March service fees which total $24.00. A refund should be sent to within the next 20 days.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
Took money from my card.
Been trying to call for two weeks to cancel but no call backs and now they took 87.70 from my account. Been on hold for over two hours. I just want my money put back on my card and this insurance cancelled.
I want my money put back on my card and insurance cancelled.
March 20, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
503 Oak Place, Suite 590
Atlanta, GA 30349
Re:
File Number: XXXXXXXX
Complainant: ***
Policy: XXXXXXX
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on March 19, 2018. Thank you for allowing us the opportunity to respond to your concerns. On March 17, 2018, we received an email from Ms. regarding hold times and the wish to cancel the policy for the last two weeks. On March 20, 2018, our call center supervisor attempted to contact Ms. by phone and left a message and an email was sent requesting information so that the cancellation could be processed. We request that Ms. please return the call to the supervisor or respond to the email sent with the requested information.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received a call just a voicemail just like the other 4 or 5 times. No calls ever come through. Hmm kind of weird. Everyone else that calls show they called but not good 2 go. Finally received an email today March 21st. I have contacted the bank Monday March 19th. I had already gotten Statefarm Insurance then in the process of selling the vehicle. On top of money being stolen out of my account my insurance card from this company expired in Sept 2017 and never gotten a new one.
March 26, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
503 Oak Place, Suite 590
Atlanta, GA 30349
Re:
File Number: XXXXXXXX
Complainant: ***
Policy: XXXXXXX
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on March 23, 2018. Thank you for allowing us the opportunity to respond to your concerns.
As previously noted in the prior response on March 20, 2018, we did return the calls and Ms. comments that she received the voicemails. We do not control how her phone shows the calls coming from Good2Go Auto Insurance. As to the vehicle identification cards which expired in September, 2017. The identification cards from September, 2017 through March, 2018, were in the renewal declarations packet that was mailed on September 11, 2017 to Ms..
On March 17, 2018, we received an email from Ms. regarding hold times and the wish to cancel the policy for the last two weeks. This was the same date as the payment processed under the recurring credit card program. On March 20, 2018, our call center supervisor attempted to contact Ms. by phone and left a message and an email was sent requesting information so that the cancellation could be processed. On March 21, 2018, we received another email from Ms. requesting the policy be cancelled as she no longer owned the vehicle and the payment of $87.70 be refunded. The policy was cancelled insureds request effective March 17, 2018. The refund is pending the system.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.