Good2Go Insurance Reviews (%countItem)
Good2Go Insurance Rating
Address: 2018 Powers Ferry Rd SE STE 400, Atlanta, Georgia, United States, 30339-7201
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I needed insurance, so I gave good2go a shot. They gave me a quote for a down payment and the premium based on me having 5 points - when I don't have ANY points. I didn't know this at the time, until I received the notice from good2go insurance stating I have 5 points for an at fault accident. So I contacted my previous insurance company and they sent me a declaration of a no fault decision and I also went to DMV and acquired my driver's abstract stating I don't have ANY points on my driving record. According to good2go they received that information from motor vehicle, which is a lie as well as they committed fraud by sending me a notice that I have 5 points for an at fault accident. So I sent my drivers abstract from DMV and the declaration of no fault from my previous insurance company - still good2go sends me a notice of cancellation for non-payment when I sent the documents for them to adjust and correct their mistake before the cancellation date that was sent to me. As of this date, I still can't get in contact with a live agent or get responses to my emails. This is the worst insurance company in the history of insurance companies.
We have contacted Ms. to address the issues noted in the review. We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
They gave my cell phone number to several insurance companies, I was flooded with phone calls in 30 minutes. Asked them to take my number off the call list. They called back 2 seconds later with a different person. I was also texted, and email from a guy with Doc Auto. I responded stop in text to check my email and see he emailed me. The numbers were spam, I asked them why and they said it's not. And I asked for their number and they gave it to me, only to find out it was an agency calling me.
I hung up after being transferred to was seemed like a scam. And then they called me back with a hollywood, go number, folllowed by a Tallahassee number, 4 unknown numbers, 3 different spam numbers.
I watched the commercial with them offering car insurance and it turns out they aren't an insurance company they are a lying, manipulative, agency with false advertising. I called good2go several times to ask them why they did what they did. No answer. So I called the claims department number, which is for accidents, yet they aren't a insurance company... I was thrown in a loop of confusion, I asked for a manager she initially said no. And I said I want to speak with your manager so I can guarantee that I get in contact with the right people and she instantly put me through to a voicemail. No rings instant voice mail which said they'll call back in 24 hours.
I thinks this is ridiculous and needs to be taken care of. I'm tired of my phone number being called like this.
Other (requires explanation) $1500 per call, text and email. Which is a Florida law, due to Good2go sending out my information with out me knowing. Which I only wanted insurance quotes from them. Not other places.
This correspondence is in response to the inquiry filed on January 14, 2019. Thank you for allowing us the opportunity to respond to your concerns. We have researched Ms. concerns regarding Good2Go Insurance, Inc., contacting her numerous times regarding insurance and selling her information to others.
We have found that Ms. did submit a request for an insurance quote through the Good2Go website. When Ms. entered her Florida zip code of 32569, due to Good2Go not currently writing business in Florida, the website routed Ms. to the EverQuote website. When on the EverQuote website, she did provide her information for a quote and agreed to be contacted for the quote. Her information was provided to two third-party companies for an insurance quote through their company and the EverQuote sales team did attempt to contact Ms. two times by phone to do a warm introduction and connect her with another third-party company for an insurance quote. No other attempts have been made by Good2Go Insurance, Inc. or EverQuote after this time.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not put my information into everqoute. I put it into Good2Go. Next thing I saw was my page being directed to another website. And I received a phone call. Which then transferred me to a completely different company. And I asked them why did the number come up as spam. And they said it shouldn't have. And I asked for the company's number and they gave me a number to an agency that originally called me. I then received several spam calls after and text and emails. I'm still continuously getting emails. Which I have unsubscribed from several times. And told them on the phone to stop calling.
This all could have been prevented if GOOD2GO MADE SURE THAT IT WAS BOLDLY STATED, HEY WE DONT HAVE BUSINESS IN YOUR AREA HERES SOME OF OUR SISTER BUSINESSES WE THINK YOUD ENJOY. OR THE SITUATION COULD HAVE BEEN PREVENTED WHICH GOES INTO MY INITIAL THOUGHT. DO NOT FALSE ADVERTISE.... AND WHY SHOW YOUR COMMERCIAL IN AREAS THAT YOU HAVE NO BUSINESS IN? AGAIN A FORM OF FALSE ADVERTISING.
This correspondence is in response to the follow up inquiry filed on February 1, 2019. Thank you for allowing us the opportunity to respond to your concerns. We have researched Ms. concerns regarding Good2Go Insurance, Inc., contacting her numerous times regarding insurance and selling her information to others.
As previously stated, we have found that Ms. did submit a request for an insurance quote through the Good2Go website. When Ms. entered her Florida zip code of 32569, due to Good2Go not currently writing business in Florida the website routed Ms. to the EverQuote website. When on the EverQuote website, she did provide her information for a quote and agreed to be contacted for the quote. Her information was provided to two third-party companies for an insurance quote through their company and the EverQuote sales team did attempt to contact Ms. two times by phone to do a warm introduction and connect her with another third-party company for an insurance quote. No other attempts have been made by Good2Go Insurance, Inc. or EverQuote after this time. Based on this, Ms. did enter information on the EverQuote website and agreed to receive phone calls and emails for auto insurance products.
In regards to the Good2Go commercial and areas shown, our commercials have a disclaimer that we are not available in all states. Our Company advertises nationwide and does not control to the precise location where they may be shown.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
Was in a car accident that I did not create with someone that has good 2 go auto insurance in June of 2018. It is now Jan 2019 and my car still isnt fixed at which they are not offering the money from the estimate they took. I want and need my vehicle fixed.
Product_Or_Service: Dodge avenger
Repair My desired resolution is for me to receive the correct amount of money via estimate for my vehicle to be fixed.
January 14, 2019
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger Auto
Company: Personal Service Insurance, a Good2Go Auto Insurance Company
NAIC: XXXXX
Insured: *** M ***
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: July 11, 2018
Dear Ms.
This is in response to the above referenced complaint, dated January 9, 2019. In the complaint, Ms. expressed concerns with the delays in settling the above referenced claim. We strive to keep our customers satisfied and regret that Ms. found our service unsatisfactory.
On July 17, 2018, Mr. contacted our company and reported the above referenced claim. Unfortunately, due to a system error in claim assignment set up, the adjuster was not notified of the assignment until October 22, 2018.
On October 22, 2018, the adjuster received a police report which indicated that Mr. had been involved in an auto accident involving two other vehicles. The facts of the accident were unclear as there was a fatality to a passenger in Mr. vehicle, so the accident was still pending investigation by police. On that same day, the adjuster spoke with Ms., the owner of one of the other vehicles. Ms. advised that the accident had been the result of Mr. Britton's improper lane change. The adjuster advised Ms. that the liability investigation was still pending but ordered an inspection of her vehicle.
The subsequent claim investigation determined that there was also the potential for additional claims to be made against Mr. Britton's policy by the owner of a Ryder truck that was damaged in the accident, as well as the New Jersey Department of Transportation for apparent damage to a guardrail that was also caused as a result of the accident. It is to be noted that Mr. Britton's policy provides only $5000.00 of property damage liability coverage, therefore there were concerns that his policy limit would be insufficient to address the total amount of damage caused in the accident.
The adjuster is now in receipt of Ms. repair estimate in the amount of $2,394.91 and has received the estimate for the Ryder truck in the amount of $27.432.08, However, the adjuster is still pending the estimate from the State of New Jersey for their guardrail damage.
The adjuster is in the process of determining whether or not the State of New Jersey will be filing a claim. Upon receipt of this information, all parties will be notified of the total damage and their pro-rata settlement offers.
We apologize for any inconvenience that Ms. experienced as a result of this claim.
Should you require additional information, please contact me at the number below.
Sincerely,
Marianne ***
On behalf of Personal Service Insurance, a Good2Go Auto Insurance Company
Claims Compliance Manager
1800 727 6664 ext.
Im filing this complaint about this insurance company for reasons listed.
11/26/18 at 11:30pm my car was involved in an accident where a car ran the red light and hit my car in the passenger rear which caused my daughter body injury and my car extensive damage. I purchased the car 6/26/18 for $2,600 from a dealer, for my daughter to get back and forth to work and it drove perfect, a small crack in the front bump, no dents, no accident history and perfectly well maintained.
The day after the accident I called in a claim to good2go insurance company, Claim #*** with the police report information. I called the company every day for 3 weeks desperately trying to get someone to appraise the damage to my and to approve and rental so that my daughter could eventually go back to work, my call was finally returned 12/17/18 my Ms. Galloway stating that they accept full responsibility for the accident and that the car could go to the collision shop and a appraiser would be out to look at it, meanwhile I am still waiting for a rental car.
January 2, 2019 I received an email from from good2go stating that my car value was $1637 minus condition adjustment $234 and minus prior damage $1483.60 which leaves me with $0, with a adjust to basic transportation for $750.
They adjusted $1483.60 for prior damage. There was no major damage other then a small crack in the front bumper to my car and it ran perfect and I would still have it if their client had not ran a red light. I am not willing to accept this offer of $0 This is a bad faith claim on their part. I still have yet to receive a rental car for my inconvience. I am filing this complaint because this is not fair to me that I end up with nothing, I can't go to a car dealer and buy a car for $750 I should at least get the value plus a rental car.
Thank you for you time in this matter.
Replacement I would like at least $1,800 so I can put a down payment on another car for my daughter and a rental car immediately, its been over a month with no vehicle which is unacceptable and inconvient
January 10, 2019
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger Auto
Company: Omni Insurance Company
NAIC: XXXXX
Insured: Marie May
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: November 26, 2018
Dear Ms.
This is in response to the above referenced complaint, dated January 4, 2019. In the complaint, Ms. expressed concerns with the service and total loss settlement offer she received as a result of the above referenced claim. We strive to keep our customers satisfied and regret that Ms. found our service unsatisfactory.
On November 27, 2018, Ms. contacted our company and reported that on November 26, 2018, the driver of Ms. May's vehicle struck her while she was driving her 2005 Mazda 6.
On December 3, 2018, the adjuster attempted to contact Ms. but was unable to leave a message. The adjuster then mailed Ms. a contact letter.
On December 12, 2018, the adjuster ordered the police report to help finalize liability. The adjuster also contacted Ms. attorney and left a message asking for permission to discuss the property damage portion of the claim with Ms. directly.
On December 20, 2018, the adjuster obtained detailed facts of the loss from Ms..
On December 24, 2018, the adjuster ordered an inspection of Ms. vehicle.
On December 31, 2018, the vehicle was determined to be totaled and Copart was assigned to pick up the vehicle and have it transferred to their salvage yard.
On January 2, 2019, the adjuster attempted to call Ms. to provide the total loss offer but was unable to leave a message as the voicemail was not set up. The adjuster also mailed and emailed the total loss paperwork and offer of $750.00 to Ms..
On January 3, 2019, Ms. contacted the adjuster and advised that she disagreed with the value of the vehicle. Ms. also advised that she had yet to be provided with a rental vehicle.
On January 4, 2019, the supervisor reviewed the file and contacted Ms. regarding the total loss evaluation. After reevaluating the options, mileage and condition of the vehicle, the supervisor agreed to increase the value to $1290.00, which was agreed to by Ms.. In addition, the supervisor agreed to cash out Ms. rental and processed the rental payment that day.
Upon receipt of Ms. total loss paperwork and title, payment for $1290.00 will be issued to Ms. accordingly.
It is the company's expectation that all calls are to be returned either the same day or the next business morning, depending upon when the message was left. The supervisor has discussed the importance of responding to telephone calls with the adjuster and apologizes for any frustration that Ms. experienced during the handling of her claim.
Should you require additional information, please contact me at the number below.
Sincerely,
Marianne ***
On behalf of Omni Insurance Company
Claims Compliance Manager
XXXX XXX XXXX ext. 2597
buenas tardes mi nombre es cristina les escribo por que esta empresa good2go insurance su servicio al cliente son rudos groseros y colocan publicidad enganosa en la televicion hoy miercoles 26 entre las 4 y 6 de la tarde salio un comercial de televicion de esta compania por el canal de televicion telemundo yo llame inmediatamente por que ellos ofrecian pago inicial . 20 dolares y les llame para esa informacion y ellos me respondieron con groseria colgando la llamada y burlandose de mi me parecio una falta de respeto y publicidad enganosa muchas gracias por la oportunidad
translation
good afternoon my name is cristina I am writing you because this company good2go insurance your customer service are rude rude and place deceitful advertising on television today on Wednesday 26 between 4 and 6 in the afternoon a TV commercial came out of this company on the channel Televicion Telemundo I immediately call because they offered a down payment. 20 dollars and I called them for that information and they answered me with rudeness by hanging the call and mocking me it seemed disrespectful and deceptive publicity thank you very much for the opportunity
Contact by the Business Que entrenen mejor sus trabajadores y no mas publicidad enganosa translation That they train their workers better and no more deceptive advertising
January 3, 2019
Re:
File Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.
This correspondence is in response to the inquiry filed on December 31, 2018. Thank you for allowing us the opportunity to respond to your concerns. We have researched Ms. concerns but we could not locate any interaction based on the name or the phone number provided in the complaint.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
I had gotten into a car accident on 9/7/2018 and was getting everything settled through the other persons insurance company. When we had finally settled the claim, we wanted to remove the car that had been wrecked in the accident from the policy but every time we would call, we would be put on hold for more 1 hour most of the time with even being put on hold for 3 *** hours. We could never get in contact with the insurance company, especially since I live in the west coast and the company is based in the east coast so the time zones are 3 hours apart. I even had my son email and ask if he could make changes through email and they responded by saying that he could and how can they help us to only then not respond after saying what changes we wanted to do to the policy. I was fed up with the lack of service that I told my son to tell them to cancel the policy through email since I had also kept trying to call with no success. We never got a reply back from them at all through email after the first response from them. This whole ordeal has been going on since October and when I am typing this, it is 12/12/2018.
Product_Or_Service: Auto Insurance
Account_Number: XXXXXXX
Other (requires explanation) Cancellation of insurance policy from the lack of customer service to be effective immediately.
December 19, 2018
Re:
File Number: XXXXXXXX
Complainant: ***
Policy: XXXXXXX
Contract Type: Private Passenger *** Good2Go Auto Insurance Company
Dear Ms.
This correspondence is in response to the inquiry filed on December 12, 2018. Thank you for allowing us the opportunity to respond to your concerns. Mr. stated in the complaint that he wanted a vehicle removed and policy cancelled. We attempted to reach Mr. on December 12, 2018 by phone. We did not reach him and was unable to leave a message due to the voicemail being full. At that time, our representative sent Mr. an email that the policy was expiring on December 12, 2018, and no balance remained. On December 17, 2018, I sent an email to Mr. regarding the request to delete the vehicle as well as cancel the policy prior to expiration date. As of today, I have not received a response.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
Onmi is refusing to cover my car damages that there driver damage. It's more internal damages then external. And I stated this issue to the insurance and they said to take it to a mechanic for it to be diagnosed. And they stated it could very be an issue due to the accident. They only gave me partial payment for my front grill damages . Which is not enough, so it's sitting in the shop and can't drive. It's dangerous to drive and I have children.
Product_Or_Service: Car
Account_Number: XXXXXXXXX
Repair Repair my car , so I can drive as usual. Also the payment of the rental car that they refuse to pay for.
December 13, 2018
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: XXXXXXXX
Complainant: *** M ***
Contract Type: Private Passenger *** Insurance Company
NAIC: XXXXX
Insured: *** E *** Jr
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: October 20, 2018
Dear Ms.
This is in response to the above referenced complaint, dated December 12, 2018. In the complaint, Ms. expressed concerns with the amount of damage which was covered as a result of the above referenced claim. We strive to keep our customers satisfied and regret that Ms. found our service unsatisfactory.
On October 22, 2018, Ms. contacted our company and reported that Mr. Gary ran a stop sign and struck her vehicle.
On October 23, 2018, the adjuster confirmed the facts of the accident with Mr. Gary and accepted liability for the damage to Ms. vehicle.
On October 25, 2018, the adjuster ordered an inspection of Ms. 2006 Mazda 3. In addition, the adjuster established a rental reservation for Ms..
On October 27, 2018, the adjuster received Ms. estimate in the amount of $752.34. The report indicated that Ms. advised her vehicle had transmission issues and electrical issues, although the photographs show minor damage to the front bumper cover. At that time, the adjuster requested that Ms. take her vehicle to her repair facility for an additional inspection.
On November 13, 2018, a payment for $752.34 was issued to Ms. for the damage related to the accident.
On November 15, 2018, the adjuster received a call from Ms. to discuss the transmission and electrical issues that she felt were accident related.
On November 16, 2018, the adjuster received a second report from the appraiser who advised that the transmission and electrical issues to Ms. vehicle were unrelated to the accident.
On December 4, 2018, the adjuster spoke with Ms. repair facility regarding a supplement. The adjuster advised the repair facility that Ms. transmission and electrical damage were unrelated to the accident.
On December 5, 2018, the adjuster contacted Ms. and advised her that the mechanical damage to her transmission and other electrical issues were not related to the accident.
On December 6, 2018, the adjuster sent Ms. a letter explain the denial of coverage to her transmission.
Should you require additional information, please contact me at the number below.
Sincerely,
***
On behalf of Omni Insurance Company
Claims Compliance Manager
XXXX XXX XXXX extension
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept that response because the follow up on my car issue us incorrect. I have paperwpap that provides that there conclusion frfrom my mechanic is wrong . And I recently spoken to them after all this transpired and the answer to the conditions to my car is the same. Which means they can not truely make a decision that it is not related to the accident. They do believe it's possible that it's from the accident. And my car in not advised to drive because of this .
December 17, 2018
Revdex.com, Inc
Re:
Case Number: XXXXXXXX
Complainant: *** M ***
Contract Type: Private Passenger *** Insurance Company, a Good 2 Go Auto Insurance Company
NAIC: XXXXX
Insured: James E Gary Jr
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: 10/20/2018
Dear Janet Phillips:
We are in receipt of the follow up request on the above referenced complaint dated December 14, 2018. In the complaint, you indicate Ms. expressed concerns regarding the repairs that were not agreed too associated with the claim.
We maintain our view that this impact was not the cause of the mechanical issues with Ms. vehicle. In order for us to review this further, she will need to have a diagnostic test done on her vehicle at her expense to verify this loss caused the mechanical issues. The shop who completed the diagnostic test will need to contact our appraiser to show their findings.
Should you have questions or comments or require additional information, please feel free to contact me.
Sincerely,
Marianne Markivich
On behalf of Bankers Independent Insurance Company, a Good 2 Go Auto Insurance Company
Claims Compliance Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because I did in fact went to a mechanic to be diagnosed. And I send them the report. And it does in fact conclude that it can related to the car accident. I provided them with all the paperwork so they can start paying off the car damages and they still denied me. So When will you they pay for my car. And the rental car.
This company has yet to provide me with their adjustor's report. They want to total a car that I have only had for two weeks and are claiming false claim damage to prevent me from fixing it. I have tried on numerous occasions to reach staff to assist me in this matter and they transfer me to other people mid-sentence. I leva messages and no one calls me back. I cant even file an appeal because I have not been provided the proper documents to do so. They claim they mailed out paperwork that I have never received but made sure I received the bill for the upcoming month. My car has been sitting for over a month with no repair. I am making monthly payments for insurance and to my lender for a car I can not even drive. Furthermore, when I picked my car up from the lot the company they shipped my car to returned my car on a fork lift, damaging it further for the next estimate. This company's customer service is horrible and no one is returning any of my calls. Please help me. Shonda (Total Loss Dept) was very rude, hung up on me, and did not provide me my paperwork.
Product_Or_Service: Car insurance
Account_Number: XXXXXXX
Finish the job Provide mne with my rights of sending me my adjustors report with photos in the fastest way possible (email) so I can either file my appeal or get a second estimate.
December 11, 2018
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger Auto
Company: Personal Service Insurance Company, a Good2Go Auto Insurance Company
NAIC: 12289
Insured: ***
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: November 4, 2018
Dear Ms.
This is in response to the above referenced complaint, dated December 6, 2018. In the complaint, Ms. expressed concerns with the service she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and regret that Ms. found our service unsatisfactory.
On November 5, 2018, Ms. contacted our company and reported that on November 4, 2018, she struck a deer while driv*** her 2008 Saab 9-3.
On November 6, 2018, the adjuster contacted Ms., confirmed the details of the accident and ordered an inspection of her vehicle.
On November 12, 2018, the adjuster spoke with Ms., advised her that her vehicle was a probable total loss and asked Ms. for permission to pick up the vehicle.
On November 15, 2018, the adjuster contacted Ms. to discuss the total loss settlement of her vehicle and left a message for a return call.
On November 16, 2018, the adjuster spoke with Ms. and extended the total loss settlement offer. Ms. advised that she wanted to retain her vehicle so the adjuster arranged for the vehicle to be moved back to Ms. residence. In addition, the adjuster sent Ms. the total loss total loss paperwork which needed to be signed and returned, prior to the payment be*** issued.
On December 4, 2018, the adjuster spoke with Ms. who advised that she had yet to receive the total loss paperwork. The adjuster then mailed Ms. another set of paperwork.
On December 11, 2018, the adjuster contacted Ms. and left a message for a return call.
Upon receipt of Ms. paperwork, the total loss settlement will be issued accord***ly.
It is the company's expectation that all calls are to be returned either the same day or the next business morn***, depend*** upon when the message was left. The supervisor has discussed the importance of respond*** to telephone calls with the adjuster and apologizes for any frustration that Ms. experienced dur*** the handl*** of her claim.
Should you require additional information, please contact me at the number below.
Sincerely,
Marianne ***
On behalf of Personal Service Insurance Company, a Good2Go Auto Insurance Company
Claims Compliance Manager
1800 727 6664 ext.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from Good2Go because they never sent any documents in the mail for me to sign. I have only received a monthly bill and the original document that gets mailed out stat*** that you have submitted a claim and the who the property damage adjuster will be. (Patrick *** I never received any documents for me to sign and return. I have called a total of 20 times between Dec 12 and today leav*** messages with Supervisor Tim *** Shonda *** & Patrick K only to be forwarded straight to voicemail with a promise of a return call within 24 hrs. I still have not gotten a call back. I am entitled to two more additional estimates on my car, not to mention I still have not received my adjustor's estimate report that they have claimed to sent via email and mail. My second estimate has found all my parts to fix my car(which is hard to do for a SABB) for a decent price that they can pay out instead of total*** my car and I can not get any one to return my call except for once when the Revdex.com contacted them. They are allowed 30 calendar days and it has been 43 days. I request a call back and any mail be sent certified mail along with an email to ***@student.fdu.edu because they are ly*** about send*** anyth*** regard*** my claim other than what is mentioned. I feel that they are prolong*** my claim intentionally to thwart any effort towards a repair. I appreciate your help with this matter. I hope I do not have to pursue legal action.
December 20, 2018
The Georgia Revdex.com, Inc
Attention: ***
Re:
Case Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger Auto
Company: Personal Service Insurance
NAIC: XXXXX
Insured: ***
Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: November 04, 2018
Dear Ms.
This is in response to the follow up request the above referenced complaint, dated December 18, 2018. In the complaint, Mrs. expressed concerns with the total loss handl*** of the claim. We strive to keep our customers satisfied and apologize that Mrs. found our service unsatisfactory.
On December 18, 2018, the total loss adjuster spoke to Mrs. and confirmed that the complainant will be submitt*** her own shop's estimate to us for review to see if the vehicle can be changed from a total loss to repairable. Since Mrs. never received our previous total loss paperwork, the total loss adjuster emailed the documents to an alternate email address in case the vehicle remains a total loss.
At this time, we are wait*** for Mrs. to provide us her shop's estimate for review to confirm if the vehicle will remain a total loss or repairable.
It is the company's expectation that all calls are to be returned either the same day or the next business morn***, depend*** upon when the message was left. The supervisor has discussed the importance of respond*** to telephone calls with the adjuster and apologizes for any frustration that Ms. experienced dur*** the handl*** of her claim.
Should you have questions or comments or require additional information, please feel free to contact me.
Sincerely,
Alice ***
Asst. Product Manager
On behalf of Personal Service Insurance,
a Good2Go Auto Insurance Company
I purchased a full coverage policy from these guys after purchasing a vehicle on November 27th 2018 private sale. I was run off the road by an aggressive driver 11/29/2018 and icy conditions sent me into a pole after overcorrecting. I have been trying to get in contact with the claims and even just the customer service department on several occasions to no avail. They never call back... you can never reach a live agent... I have no information on how to get a rental even though I payed for it in case this was too happen. I have now been terminated from a temporary seasonal position because I have had no way of GETTING IN CONTACT WITH THE INSURANCE COMPANY I PAY FOR. These guys are a joke... explaining my situation to several other with insurance were wondering if they were even legit. I may have been scammed... are they a real insurance company? Because they don't act like it. The most unprofessional business I have ever come accross... the only representative I talked to was rude and VERY unhelpful. An insurance company should have entirely better communication skills and practice better policies to better serve their customers. I am extremely disappointed as I have never complained about a business to the Revdex.com in my life... but this one takes the cake. RUN far from good2go. They are a joke.
Product_Or_Service: Automobile insurance
Contact by the Business I'd like to receive my reservation for a rental and would like more information on my claim and need to touch base with someone on this case.
December 10, 2018
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger *** Insurance Company
NAIC: XXXXX
Insured: ***
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: November 29, 2018
Policy effective date: November 28, 2018
Dear Ms.
This is in response to the above referenced complaint, dated December 5, 2018. In the complaint, Mr. expressed concerns with the delays and service he experienced as a result of the above referenced claim. We strive to keep our customers satisfied and regret that Mr. found our service unsatisfactory.
On November 29, 2018, Mr. contacted our company and advised that he was in an accident earlier on that same day. Mr. advised that as he was driving his 2005 Honda Accord, he was being chased by an unknown vehicle which ran him off of the road, causing him strike a utility pole. Mr. advised that he then drove his vehicle from the scene of the accident and contacted the police once he got home.
Upon receipt of this claim, the adjuster noted that Mr. above referenced policy was purchased on November, 28, 2018, the day prior to the accident.
After obtaining Mr.' recorded statement, the adjuster determined there was additional information needed in regards to Mr.' above referenced claim and advised Mr. of the status.
Currently, the above referenced claim is under formal investigation. The adjuster and supervisor will keep Mr. informed of any additional information that might be needed in order to conclude the investigation into Mr.' claim.
It is the company's expectation that all calls should be returned either the same day or the next business morning, depending on when the message was left. The supervisor has discussed the importance of responding to telephone calls with the adjuster and apologizes for any frustration that Mr. experienced during the handling of his claim.
Should you require additional information, please contact me at the number below.
Sincerely,
***
On behalf of Omni Insurance Company
Claims Compliance Manager
XXXX XXX XXXX extension
On 11/15/2018 I *** R *** was involved in a auto accident . which was clearly no fault of mine . A driver was tail gaiting a auto in front of him . During this time it was snowing badly out I was driving in the left lane he the auto tail gaiting was in the right lane . As I was passing him he veered over into the left lane causing the accident . the impact from my truck sent him into the vehicle he was tail gaiting No injuries had occurred and a police report was filed . I sent in via fax notification as to what in my words had occurred . To date my damages exceed $4000 of which I have an $1000 deductible . It's been 3 weeks since the accident and my claim has not been paid . The collusion rep said to me I never seen someone so slow in paying a claim . My claim rep is *** she states when I call her that the claim will be paid and she wants me back in my RAM truck but failed to contact me when she said and I suspect her dragging her feet in paying my claim . Next week will make it a month without paying the claim
Repair Expedite my claim after almost a month of idle chit chat and nothing being done . Pay my claim so I can get my truck out of the repair shop where it's been since 11/15/18
December 7, 2018
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger *** Insurance Company
NAIC: XXXXX
Insured: *** and ***
Our Claim Number: XXXX-XXXX
Policy Number: XXXXXX
Date of Accident: November 15, 2018
Dear Ms. Phillips:
This is in response to the above referenced complaint, dated December 5, 2018. In the complaint, Mr. expressed concerns with the delays he experienced as a result of the above referenced claim. We strive to keep our customers satisfied and regret that Mr. found our service unsatisfactory.
On November 19, 2018, Erie Insurance contacted our company and reported that Mr. struck a vehicle in the rear causing that vehicle to be pushed into another vehicle.
On November 20, 2018, the adjuster spoke with Mr. and he advised that he wanted Freedom Chrysler Dodge Jeep to repair his vehicle. The adjuster advised him of his $1,000.00 deductible and contacted Freedom Chrysler Auto Jeep and requested they email the estimate and photos of his vehicle.
On November 29, 2018, the adjuster received the estimate and photos from Freedom Chrysler Auto Jeep and submitted the estimate for internal review.
On December 3, 2018, the adjuster provided the status to Mr..
On December 5, 2018, the estimate was approved and payment in the amount of $3543.07 was issued to Mr. and Freedom Chrysler Auto Jeep.
We apologize for any inconvenience that Mr. experienced.
Should you require additional information, please contact me at the number below.
Sincerely,
***
On behalf of Omni Insurance Company
Claims Compliance Manager
XXXX XXX XXXX extension
So I had a accident 11-12-2018 I called the claim in as soon as I had the accident. I've been calling Good to go since its a day later and I cant speak to anyone. I pay 239 a month on time faithfully. My car is totaled and I cant even speak to the people I trusted every month to take care of issues like this.
Modification/discontinuance of Someone to call me and get this resolved asap.
November 27, 2018
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger *** Indemnity Company
NAIC: XXXXX
Insured: *** and ***
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: November 12, 2018
Dear Ms. Phillips:
This is in response to the above referenced complaint, dated November 14, 2018. In the complaint Ms. expressed concerns with the serviced she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize for Ms. concerns.
On November 12, 2018, Ms. contacted our company and reported that earlier on that same day, she was struck in the rear by another vehicle.
On November 13, 2018, the adjuster spoke with Ms., obtained additional information regarding the accident and ordered an inspection of her vehicle.
On November 15, 2018, the adjuster spoke with Ms. and advised her that she would be contacted once the status of her damage was assessed and finalized.
On November 26, 2018, the adjuster contacted Ms. to advise her that her vehicle was a total loss and to extend the total loss settlement offer. The adjuster was unable to leave a message by phone, and therefore sent Ms. the information via email. Once the adjuster is able to speak with Ms. and obtain an agreement regarding her total loss settlement, the settlement payment will be issued accordingly.
Should you require additional information, please contact me at the number below.
Sincerely,
***
On behalf of Omni Indemnity Company
Claims Compliance Manager
XXXX XXX XXXX ext.
I obtained auto ins January 2018 & have made payments continuously up until now & yet my ins was cancelled on April 26, 2018 but they are still continueing to take payments from me every month on Aug 20 I received a ticket for no valid insurance which was when I realized my ins had been cancelled. I am now having to go to court for something that ive paid for every month. I have tried calling Good to go several times & can never get anyone on the phone then I leave my call back # but never get a call back. I have been attempting to reach them since april due to the fact that I was never send my new cards or policy paperwork & I never got anyone on the phone & was unaware I did not have ins since it was still coming out of my bank account. It is not right ive been paying for something I was not provided & now its also costing me a ticket & court costs now.
Product_Or_Service: Car insurance
Account_Number: XXXXXXX
Other (requires explanation) I would like a refund & for good 2 go to send me something stating this was an error on there part for me to give the court so maybe they will reduce the ticket to no proof of ins at the time. I will be obtaining ins through another more reliable ins company.
November 30, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
*** Oak *** Suite ***
Atlanta, GA XXXXX
Re:
File Number: XXXXXXXX
Complainant: ***
Policy Number: XXXXXXX
Contract Type: Private Passenger *** Good2Go Auto Insurance
Dear Ms.
We are in receipt of your request in regards to the above-listed complaint received on November 14, 2018.
The above policy, XXXXXXX, cancelled for nonpayment effective April 3, 2018. Mr. policy was on a recurring credit card (automated) monthly installments. The Company attempted to draft the payment of $222.00 due on March 20, 2018, numerous times and was unsuccessful. The Company mailed the intent to cancel on March 21, 2018, with the cancel effective date of April 3, 2018. No payment was received after March 5, 2018, for $157.00. Mr. has an outstanding balance of $193.05 with the Company at this time.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
I have been trying to get my claim resolved. One of their insured driver's had hit into my car on XX-XX-XXXX and damaged my driver side both doors(front & Rear), rear wheel cover and left side doors lower fender and body damage(due to which doors are not closing). I called at-fault driver insurance company and filed claim, the representative gave me claim number XXXX-XXXXX and said to wait for call back till Tuesday 10-30-2018. if you do not receive call back you may call adjuster Jessica Brinkley at X-XXX-XXX-XXXX extension 3953. I started calling Wednesday XX-XX-XXXX but so far no answer, I have called customer service and they have transferred to adjuster but the response same(call transfers to voice recording and asks for msg to record) I have called so far several time to transfer to supervisor Steve, but response is same(call goes in voice mail recording.
today I called again, customer service said she is in office, I said please transfer but same result(voice recording). I sent email at ***@good2go.com on Monday 11-05-2018. but unfortunately no reponse. today Thursday XX-XX-XXXX I have send reminder again. why I am frustrated, because my car is parked, and I am not able to drive it. because doors are not closing well. it is risky to take my son to school on it. I am using limousine service for daily pick and drop for my son and my wife doctor appointments.. it is costing me expensive more than I thought but this is really worse insurance claim process I have ever seen. My clear message for my adjuster that your tactics to delay and to put me in frustrating situation so you can pay low amount will never work on me. your insured driver hit my car and you need to pay the damages or get it repaired from Toyota collision center. so my humble request, please do follow on my claim. please do not force me to go and see lawyer for all damages and bills I have paid for limousine service.
Refund pay the damages(as per Toyota Estimate) or get it repaired from Toyota collision center Dayton.
November 20, 2018
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: XXXXXXXX
Complainant: *** H ***
Contract Type: Private Passenger *** Service Insurance, a Good2Go Auto Insurance Company
NAIC: XXXXX
Insured: ***
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: October 23, 2018
Dear Ms.
This is in response to the above referenced complaint, dated November 14, 2018. In the complaint Mr. expressed concerns with the serviced he experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize for Mr. concerns.
On October 26, 2018, Mr. contacted our company and reported that Ms. Butler struck his vehicle while in a parking lot.
On November 8, 2018, the adjuster contacted Mr. and advised him that the facts of the accident would have to be collaborated with Ms. Butler, prior to accepting liability for the damage to his vehicle.
After several unsuccessful attempts to reach Ms. Butler, the adjuster accepted liability based on the police report.
On November 20, 2018, the adjuster contacted Mr. and advised him that payment in the amount of $3168.65 was issued for both the damage to his vehicle and loss of use while his vehicle was being repaired.
It is the company's expectation that all calls are to be returned either the same day or the next business morning, depending upon when the message was left. The supervisor has discussed the importance of responding to telephone calls with the adjuster and apologizes for any frustration that Mr. experienced during the handling of his claim.
Should you require additional information, please contact me at the number below.
Sincerely,
***
On behalf of Personal Service Insurance, a Good2Go Auto Insurance Company
Claims Compliance Manager
XXXX XXX XXXX extension
Customer service issue as well as refund issue.
Early October as recorded I called in and asked for my card to be removed off file for automated payments. On November 2nd my master card was still charged. For several days more than once I have tried to call I have asked for supervisors no one has been able to help me and no one ever gets back to me. I still have not been provided a refund for my unauthorized payment.
Aside from that I was involved in a hit and run. I left a football game to find my parked car smashed into. Today I am 20 days after the incidient. The adjusters I recieved Ms *** and *** dont get back to me or they call 6 and 7 days later at a time. I have been fussed at, hung up on, transferred without warning. The absolute worst customer service in the world. They informed me today that I must return the rental today, 20 days later also still no settlement check. Poor communication skills. I felt confused throughout this whole process
Account_Number: XXXXXXX
Refund I would like to have this matter resolved by cancelling my whole account with them, I would like a refund for the unauthorized payment they took on November 2nd, and i would like them to please go ahead and mail my settlement so that i can find a new car.
November 13, 2018
Revdex.com
Serving *** and NE ***
Attn: ***
503 Oak Place, Suite ***
*** GA XXXXX
Re:
File Number: XXXXXXXX
Complainant: ***
Policy Number: XXXXXXX
Claim Number: XXXX-XXXXX
Contract Type: Private Passenger *** Good2Go Auto Insurance
Dear ***
We are in receipt of your request in regards to the above-listed complaint received on November 7, 2018.
In the complaint, Ms., stated that the company drafted an unauthorized payment. Ms. policy was on automated recurring monthly payments to a credit card. Based on the following, the Company maintains that the payment drafted on November 2, 2018, was authorized. Please see the below:
On October 13, 2018, Ms. contacted our service department regarding a claim that recently occurred. Our representative stated that our claims department was closed but she could leave a message. Also, she does not have roadside assistance, towing or rental coverage.
On November 5, 2018, Ms. contacted our service department regarding the payment drafted on November 2, 2018, requesting a refund of the payment as she had asked for the payments to be removed from recurring due to the vehicle being totaled. The representative sent a request for the service supervisor to review.
On November 6, 2018, Ms. contacted service regarding not receiving a return call from the supervisor. The service representative stated that the call request was noted and pending supervisor review.
On November 6, 2018, an email was received from Ms. dated November 6, 2018, 4:14PM stating the following:
"Early October, on the 12th as recorded, I called in and asked for my card to be removed off file for automated payments. On November 2nd my master card was still charged for $148.00. For several days more than once I have tried to call and ask for a refund. I have asked for supervisors, there is never a supervisor available and no one has been able to help me nor return my call. As of Tuesday November 6th I still have not been provided a refund for my unauthorized payment. I did not authorize it and I want it returned as soon as possible. My name is *** and my phone number is (XXX)XXX-XXXX PLEASE HELP MEEEE"
Our service team found that the call received was October 13, 2018. Upon review of the call Ms. spoke of the accident and coverage. Ms. did not request that the card maintained on file for recurring payments be stopped or removed from the policy. Based on this information, the Company determined that no refund will be processed to Ms.. The card was removed from the policy for future use on November 6, 2018. At that time, we sent an email stating the following:
"After our resource department listened in to your conversation that you had on October 13th it is evident that you did not request for your credit card to be removed from your account. Therefore, a refund will not be issued for that payment because essentially it is an authorized payment. As of today your credit card information has been removed from your account and you will have to call to make any future payments so that your policy can stay current and not lapse."
On November 7, 2018, we received an email from Ms. stating the following:
"Hello. October 13th is not the date I mentioned. I did ask for my card to be removed prior to that date . So If you can listen to prior conversations I know that is in there and I should not have been charged when I don't even have a car right now to be insured either way I should be reimbursed."
On November 7, 2018, we sent another email to Ms. stating the following:
"Thank you for reaching out to us regarding your payment issues for policy XXXXXXX. You mentioned in your original email that you called in on 10/12/2018, however, our records show the call was on 10/13/2018. This is why we used this date in our last email. As previously stated, you did not request to be taken off of the recurring card payments. Unfortunately, we will not be able to refund the payment.
Moving forward, you will have to submit your payments manually online or by phone. Your future payments are as follows:
Future Installments
Amounts include future service fees and are subject to change
Due Date Amount Due
12/02/2018 $148.00
01/02/2019 $148.00
02/02/2019 $148.00
03/02/2019 $148.00
04/02/2019 $147.51
Total: $739.51
In regards to date of loss October 12, 2018, claim XXXX-XXXXX. Below is the claim activity:
On October 15, 2018, the complainant reported the loss indicating that the insured vehicle was struck while parked and unoccupied.
On October 16, 2018, the adjuster obtained a detailed description of the loss and immediately assigned an independent appraiser to inspect the damages to the vehicle. The adjuster also received the police report and confirmed that coverage will be afforded for this loss. On the following day, the adjuster spoke to the complainant and set up a rental reservation using Hertz rental.
On October 24, 2018, the adjuster assigned Copart to pick up the vehicle since it was confirmed to be a total loss.
On October 29, 2018, the total loss adjuster took over the file and left a voicemail providing total loss updates to the complainant. All total loss documents were also mailed at this time.
On November 1, 2018, the total loss adjuster spoke to the complainant and discussed the total loss portion in full detail.
On November 6, 2018, the total loss adjuster spoke to the complainant again and confirmed that the completed total loss documents were received and in the file. On this same day, the total loss adjuster emailed the lienholder and requested a copy of the title and letter of guarantee to be submitted to us in order to fully resolve the claim. The complainant also spoke to the adjuster and had the rental extended to 11/09/2018 as per the claim status.
On November 13, 2018, the total loss adjuster received the copy of title and letter of guarantee from the lienholder. Payments have been issued to the lienholder, Westlake Financial, and vehicle owner, ***, ***
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
I was rear-ended while stopped at a stop sign in the city of Philadelphia on September 23rd. My rear bumper was cracked as a result of the accident, but the car was driveable. The driver of the vehicle that hit me provided insurance information for American Independent Insurance Company. I attempted to report the accident to the number listed on the insurance card (800-954-2442) but received a recording stating the office was closed. I called back the following day, September 24th, and was routed to the Good2Go Auto Insurance Claims Department. I provided the details of the accident and was provided with a claim number, the name and phone number of my assigned adjuster, and advised I would receive a call from her within 48 hours. After not receiving a call back, I began attempting to contact the adjuster almost daily. I made attempts to contact her ~10 times unsuccesfully, and left detailed messages frequently. I received a single call back ~1 week after I began calling but was unable to pick up the call. I called back several hours later but was unable to reach the adjuster. I have continued to attempt to reach her for more than 4 weeks. I called the main line for the claims department 2 weeks ago and was provided with the extensions of two other individuals in the claims department. I left multiple messages for these individuals but never received a call back. I again called the claims department last week and received the number of a fourth individual in the claims department. I left several messages for them as well but did not receive a call back. I emailed the claims department 2 weeks ago, explaining my failed attempts at contact, but did not receive an email back. I resent my email to the claims department last week, but did not receive an email back. I have made every attempt to reach the claims department over the last five weeks and have been unsuccessful.
Contact by the Business I want progress in the claims process so my car can be repaired.
November 7, 2018
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: American Independent Insurance Company, a Good2Go Auto Insurance Company
NAIC: ***
Insured: ***
Our Claim Number: ***
Policy Number: ***
Date of Accident: September 23, 2018
Dear Ms.:
This is in response to the above referenced complaint, dated October 29, 2018. In the complaint Mr. expressed concerns with the delays and serviced he experienced as a result of the above referenced claim. We strive to keep our customers satisfied and regret that Mr. found our service unsatisfactory.
On September 24, 2018, Mr. contacted our company and reported that on September 23, 2018, Mr. struck his vehicle in the rear, damaging the rear bumper of his 2014 Honda Accord.
On October 4, 2018, the adjuster reviewed the file and determined that Mr. above referenced policy canceled on April 1, 2017, more than a year prior to the date of the accident. On that same day, the adjuster attempted to contact Mr. to discuss the details of the claim and left a message for a return call. The adjuster also attempted to contact Mr. and left a message for a return call.
On November 5, 2018, the adjuster spoke with Mr. and advised him that there was no coverage for this accident as the policy cancelled prior to the date of the accident.
On November 6, 2018, after confirming the policy cancellation date, a coverage denial letter was sent to both Mr. and Mr..
It is the company's expectation that all calls are returned either the same day or the next business morning, depending upon when the message was left. The supervisor has discussed the importance of responding to telephone calls with the adjuster and apologizes for any frustration that Mr. experienced during the handling of his claim.
Should you require additional information, please contact me at the number below.
Sincerely,
***
On behalf of American Independent Insurance Company, a Good2Go Auto Insurance Company
Claims Compliance Manager
Run ! DO NOT let this company insure you... I have been trying to get somone on the phone for two days about a claim and have gotten nothing but hang ups
We are in receipt of Ms. complaint and would like to address her concerns. Ms. contacted our company on October 29, 2018 and reported that earlier on that same day, she struck a deer. The adjuster contacted Ms. on October 30, 2018, which is within the Company's 24 hour time frame, and discussed Ms. coverage with her and ordered an inspection of her vehicle. We regret that Ms. experience has been unsatisfactory.
On August 18, 2018, a very drunk driver crashed their van into the side of my 85 year old aunt's home. A hole the size of the front of the van in now in their brick wall. Supporting beams for the home were destroyed, and a massive pile of bricks now fills the basement-blocking the furnace and oil tank! They are unable to use the basement and the room above the point of collision as per the fireman on the scene. We paid just under $400 to have the hole boarded up. To this date-exactly two months later, the insurance company-Good 2 Go, has done NOTHING to help us, but give me an endless run around. Information that they said they were waiting for over a month ago-I got for them within an hour. But of course, they need to wait for something in writing...
They don't return phone calls. It took weeks just to get an adjustment started! It is now very cold and there are furnace problems. The yard is torn up. The staircase at the front of the home was destroyed. The house is wrecked-and they couldn't care less. I was dealing with a manager(***) after taking my complaint to upper management that my adjuster(M Simmons) was not responding; in fact, she disappeared for two weeks(literally not at work) and no one bothered to follow up with us! I told him I didn't want to deal with her again, YET that is who he had return my call yesterday. I just don't know what else to do to help my aunt to get their home repaired! She is as poor as a church mouse, and cannot afford any repairs on her own. This is beyond infuriating and heart breaking! Desperate for someone to help, and for everyone to know what a horrible company they are!
Contact by the Business Complete the claim and start the repairs!!!! And return my calls!
November 2, 2018
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: ***
Complainant: *** on behalf of ***
Contract Type: Private Passenger Auto
Company: Omni Insurance Company
NAIC: ***
Insured: ***
Our Claim Number: ***
Policy Number: ***
Date of Accident: August 18, 2018
Dear Ms.:
This is in response to the above referenced complaint, dated October 19, 2018. In the complaint, Ms. expressed concerns with the delays and serviced she and her aunt, ***, experienced as a result of the above referenced claim. We strive to keep our customers satisfied and regret that our service has been unsatisfactory.
On August 20, 2018, Ms. contacted our company and reported that on August 18, 2018, Ms. lost control of her vehicle, struck a telephone pole and her aunt, ***'s home, causing extensive damage to both. Please note that Ms. resides in Pennsylvania and has a Pennsylvania policy and only carries the Pennsylvania state minimum required limits of $5000.00 for property damage.
On August 22, 2018, the adjuster spoke with Ms. and explained that liability was pending until the investigation was complete. In addition, the adjuster explained that, based on the description of the damage, the total damage caused to both the telephone pole and to her aunt's home would most likely exceed Ms. $5,000.00 property damage liability limit.
On September 11, 2018, the supervisor spoke with Ms. who advised that in addition to her aunt's home and the telephone pole, there was also a sign that was damaged as a result of the accident. The supervisor also assigned an appraiser to go inspect Ms. property. The supervisor explained to Ms. that the total damage to all of the property would need to be assessed in order to determine if Ms. $5000.00 property damage liability limit was sufficient to cover all of the damage, or if the damage to each party's property would need to be settled at a pro-rata amount.
Currently, the adjuster has received the preliminary repair estimate for Ms. home in the amount of $11,629.65. This estimate alone exceeds Ms. $5000.00 property damage liability coverage limit. The adjuster is also still in the process of obtaining the estimate from Verizon for the damaged pole, and from the city of Reading, who owns the street sign. Once the estimate of damage has been received from each, a pro-rata settlement offer will be made to Ms., Verizon and the City of Reading.
It is the company's expectation that all calls are returned either the same day or the next business morning, depending upon when the message was left. The supervisor has discussed the importance of responding to telephone calls with the adjuster and apologizes for any frustration that Ms. and her aunt, Ms., experienced during the handling of this claim.
Should you require additional information, please contact me at the number below.
Sincerely,
***
On behalf of Omni Insurance Company
Claims Compliance Manager
My vehicle was rear ended by a policy holder of Good2Go Auto Insurance on 9/23/18. First it took me numerous calls to the claims rep assigned to me and she never called me back. So I called customer service and they assigned another claims rep. Spoke to her in confidence that she would handle my claim. But she didn't follow up with me. Got an estimate for the repairs on my car. The repair place said they kept trying to call them and they would never get a response or phone call back so I called them again and was finally able to get the claims representative on the phone. The claims rep finally answered the phone. She asked that I provide the accident report to the repair shop which I did. The repair shop immediately sent over the accident report to Good2Go. A week has gone by since then with many phone calls to the claims rep by the repair shop. No response. I called Good2Go again today (10/17/18) and left a message telling her to please call me as I would really like to get my car repaired and the repair shop has left them messages as well. Still no response. It makes me wonder if this auto insurance place is even legit. Please help! My car was in perfect condition and I really want my bumper fixed. If you need names and:or any more details, please call. Thank you! Hope to can help!
Regards,***
Account_Number:
Repair I want Good2Go to pay for repairs of my car and stop playing games. They are obviously avoiding me.
October 24, 2018
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: Personal Service Insurance, a Good2Go Auto Insurance Company
NAIC: ***
Insured: ***
Our Claim Number: ***
Policy Number: ***
Date of Accident: September 23, 2018
Dear Ms.:
This is in response to the above referenced complaint, dated October 18, 2018. In the complaint Ms. expressed concerns with the delays and serviced she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and regret that Ms. found our service unsatisfactory.
On September 24, 2018, Ms. contacted our company and reported that Ms. struck her in the rear.
On September 27, 2018, the adjuster attempted to contact Ms. to confirm the details of the accident, but was unable to reach her by telephone. On that same day, the adjuster spoke with Ms., obtained additional information and ordered an inspection of her vehicle.
On October 8, 2018, the adjuster again attempted to contact Ms. and again was unable to reach her.
On October 9, 2018, the adjuster was able to speak with Ms. and confirmed her version of the accident and accepted liability for the accident.
On October 18, 2018, the supervisor spoke with Ms. and advised her that her estimate of damage and photographs had yet to be received but that the repair facility would be contacted for the information.
On October 19, 2018, payment in the amount of $1150.31 was issued to Fantastic Finishes Inc., Ms. repair facility for the damage to her vehicle. An email was sent to Fantastic Finishes and Ms. advising them of the payment status.
It is the company's expectation that all calls are to be returned either the same day or the next business morning, depending upon when the message was left. The supervisor has discussed the importance of responding to telephone calls with the adjuster and apologizes for any frustration that Ms. experienced during the handling of her claim.
Should you require additional information, please contact me at the number below.
Sincerely,
***
On behalf of Personal Service Insurance, a Good2Go Auto Insurance Company
Claims Compliance Manager
Representative from Good2Go called me next morning. They are paying for repairs to my car and auto rental. Thank you Revdex.com for your help.
Regards,
Lorraine
I have an auto insurance policy with Good2go insurance. I've been trying to add a car on my policy for 3 days . Customer service will not answer the phone or respond to emails. I've never experienced anything like this in my life . They only answer the phone for insurance quotes to get a new policy or to make payments . This is ridiculous.
Contact by the Business I need to have my vehicle added to my policy.
October 22, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Policy: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance
Dear Ms.:
This correspondence is in response to the inquiry filed on October 17, 2018. Thank you for allowing us the opportunity to respond to your concerns. On October 16, 2018, Ms. did speak to our service department to add the vehicle.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
I have been trying to get my claim resolved since MARCH 2018 and it is now OCT 2018. One of their insured driver's had backed into my car and damaged my front bumper. At first communication was okay with the assigned claim representative,***r. But after about 2 months of trying to get in touch with*** on the phone or email, I finally did but she said she couldn't get in touch with the driver to get his side of the story. Luckily the driver and I had exchanged numbers and I got in touch with him. Long story short,*** found him liable to the accident. I was advised to email photos of the damage and get an estimate which I did. That was in MAY 2018. Since then, I have been calling, leaving voicemails and emailing. I can't get a person on the phone since they put you on hold for more than an hour until I give up. What kind of insurance company is this'! Is it even a real business'! It's so upsetting and a waste of time!
Order_Number:***
Account_Number:
Finish the job I'd like to have this claim resolved quickly and have them pay for their insured driver's damage to my car. I don't want to drive with a bumper that is hanging off any longer.
October 24, 2018
The Georgia Revdex.com, Inc
Attention:***
Re: Case Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: American Independent Insurance Company, a Good2Go Auto Insurance Company
NAIC: ***
Insured: ***
Our Claim Number: ***
Policy Number: ***
Date of Accident: March 13, 2018
Dear Ms.:
This is in response to the above referenced complaint, dated October 15, 2018. In the complaint, Ms. expressed concerns with the delays and service she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and regret that Ms. found our service unsatisfactory.
On March 23, 2018, Ms. contacted our company and reported that while at a red light, Mr. reversed his car and struck the front end of her 2008 Hyundai Sonata.
On March 26, 2018, the adjuster attempted to contact Mr. to verify his version of the accident and left a message for a return call. On that same day, the adjuster also left a message for a return call with Ms. brother, as instructed by Ms., as Ms. advised that she was going to be out of town until April 23, 2018.
On April 30, 2018, the adjuster was able to speak with Mr., confirmed the details of the accident and accepted liability for the damage to Ms. vehicle. On that same day, the adjuster also spoke with Ms., provided her with the status and requested her damage repair estimate.
It does appear that the adjuster received Ms. estimate, but unfortunately, had not correctly placed her file on diary and did not issue the payment timely.
On October 19, 2018, after receipt of this complaint, the supervisor contacted Ms. and left a message for a return call.
On October 20, 2018, the supervisor spoke with Ms., and apologized for the delays and frustration that she experienced. The supervisor explained that payment in the amount of $1379.70 was being issued on that same day for the damage to her vehicle.
It is the company's expectation that all calls are to be returned either the same day or the next business morning, depending upon when the message was left. The supervisor has discussed the importance of responding to telephone calls with the adjuster and apologizes for any frustration that Ms. experienced during the handling of her claim.
Should you require additional information, please contact me at the number below.
Sincerely,
***
On behalf of American Independent Insurance Company, a Good2Go Auto Insurance Company
Claims Compliance Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi there
Thank you for contacting me after I reported this issue. I received the check for the damages yesterday but the name and address is incorrect on the check. Can I be issued a new check with the correct information?
The 2008 Hyundai Sonata is under my father's name,*** and his mailing address is ***. However I will taking the car to be repaired in *** which is closer to where I live. My full name is *** and my mailing address is***. I'd prefer that the check is written out to my name so it'd be easier to get it repaired faster. Please let me know whose name it will be written out to.
Thanks
ctober 30, 2018
The Georgia Revdex.com, Inc
Attention:***
Re: Case Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: American Independent Insurance Company, a Good2Go Auto Insurance Company
NAIC: ***
Insured: ***
Our Claim Number: ***
Policy Number: ***
Date of Accident: March 13, 2018
Dear Ms.:
This is in response to your follow-up complaint, dated October 29, 2018. In the complaint, Ms. expressed concerns with the check that she received in regards to the above referenced claim. We strive to keep our customers satisfied and regret that Ms. found our service unsatisfactory.
Upon receipt of Ms. follow-up correspondence, the manager contacted Ms. regarding her concerns. Ms. advised that the check was issued to her father, and that his name was misspelled. The manager placed a "stop pay" on the original check and advised Ms. that she would reissue and send the check to her directly instead of her father.
Should you require additional information, please contact me at the number below.
Sincerely,
***
On behalf of American Independent Insurance Company, a Good2Go Auto Insurance Company
Claims Compliance Manager