Good2Go Insurance Reviews (%countItem)
Good2Go Insurance Rating
Address: 2018 Powers Ferry Rd SE STE 400, Atlanta, Georgia, United States, 30339-7201
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On 11/27/2017, I was involved in an automobile accidentin Toms River, New Jersey. A pick up stopped in front of me, and I stopped. The person behind me came at full force, pushing me into the pick up, which resulted my vehicle to be totaled. The driver behind me was issued a reckless driving summons. I did not have collision, since Y was waiting for my unemployment. So I was told by my insurance, and the other driver's insurance, that I was at their mercy. I never received any rental. They had told me that accident was under investigation, and nothing could be done until all the estimates were done. Till this day, I have no means of transportation. I was dealing with 1 claims agent, and then they gave me someone else. I spoke to him on Wednesday, which I overnighted the necessary documents. He had told me, as we talked again today, that once he receives them, he would mail out regular mail my check. I have been getting the run a round for a month now, and I want this matter resolved. . I was more than cooperative, yet, I am being taken advantage of. My car was towed to Accurate Towing in Toms River, and they took my car to Co parts in Windsor New Jersey. I had to rent a car to get my belongings. Can you help me resolve this matter. Thank you
Account_Number:
Other (requires explanation) I want this matter resolved, so I can get another vehicle. I found another car, but they keep delaying this matter. I was told the amount my car was worth, and I had accepted that.
January 9, 2018
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: Personal Service Insurance, a Good2Go Auto Insurance Company
NAIC: ***
Insured: ***
Our Claim Number: 2017-***
Policy Number: ***
Date of Accident: November 27, 2017
Dear Ms.:
This is in response to the above referenced complaint, dated January 3, 2018. In the complaint you indicate that Ms. expressed concerns with the delays and service she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize that Ms. found our service unsatisfactory.
On November 27, 2017, Ms. contacted our company and reported that she struck another vehicle in the rear, causing that vehicle to be pushed into the rear of another vehicle.
On November 29, 2017, the adjuster confirmed the details with Ms. and accepted liability for the damage to both other vehicles.
On November 30, 2017, the adjuster spoke with Ms. who confirmed the location of her vehicle and provided permission for its pick up.
On December 4, 2017, the adjuster spoke with ***, the owner of the vehicle that Ms. was pushed into. An appraiser was assigned to inspect Mr. vehicle at his residence.
On December 5, 2017, the adjuster spoke with Ms. and advised her that the estimates for both vehicles were still pending.
On December 8, 2017, the adjuster contacted Ms. and advised her that her 2002 Lexus ES300 was determined to be a total loss. The settlement offer was $2867.62 if she wanted the company to retain the vehicle and $2068.62 if she wanted to retain the vehicle. Ms. advised the adjuster that she would provide the adjuster with her decision the following week. Please note that there was unrelated damage to Ms. vehicle, however the unrelated prior damage was reduced by 50% due to the age of the vehicle.
On December 11, 2017, the estimate for Mr. vehicle was received totaling $793.55.
On December 19, 2017, the adjuster contacted Ms. attorney, ***, acknowledging his office's representation for Ms. injuries.
On December 20, 2017, the adjuster spoke with Ms. regarding her total loss settlement offer. Ms. agreed to have the company retain her vehicle and on December 26, 2017, upon receipt of her total loss paperwork, payment in the amount of $2,867.62 was issued for her total loss settlement. Ms. bodily injury claim is still pending and being handled by her attorney. In addition, Ms. will be contacted directly regarding her rental.
Should you have questions or comments or require additional information, please feel free to contact me at the number below.
Sincerely,
***
On behalf of Personal Service Insurance, a Good2Go Auto Insurance Company
Claims Compliance Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
A rental should have been issued. I was without any means of transportation for close to 5 weeks. I n which it resulted me to walk a lot more, and now I have severe pain in my left heel, and ankle as well. I will be seeing a doctor . This could have been avoided if a rental was provided. Since this accident, I couldn't look for work, which now I cant look for the job I was looking for. I was a housekeeper, and now I cant look for this type of position. And I have informed my attorney of this. They were I hate to say cheap, trying to mcut costs for them, and I am paying the price for it. Yes I do have an attorney, and he is aware of all the above. Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
January 16, 2018
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: Personal Service Insurance, a Good2Go Auto Insurance Company
NAIC: ***
Insured: ***
Our Claim Number: 2017-***
Policy Number: ***
Date of Accident: November 27, 2017
Dear Ms.:
This is in response to the follow-up complaint referenced above, dated January 10, 2018.
On January 11, 2018, the supervisor contacted Ms. attorney to discuss her claim. Ms. attorney granted permission to contact Ms. directly regarding the rental portion of her rental. On that same day, the supervisor attempted to contact Ms. to discuss her rental and left a message for a return call.
On January 12, 2018, the supervisor received a voicemail from Ms. that she would not be accepting any further calls from the supervisor and to deal directly with her attorney.
Currently, the supervisor is attempting to resolve Ms. rental concerns directly with her attorney.
Should you require additional information, please contact me at the number below.
Sincerely,
***
On behalf of Personal Service Insurance, a Good2Go Auto Insurance Company
Claims Compliance Manager
I have a policy with Good2go insurance which I called and reinstated on November 17,2017 the police was for some reason was cancelled on December 10, 2017. I have been calling repeatedly to speak with someone who can help me get the policy reinstated but every time I get someone they say the are in sales and cannot help me. They transfer me to what they say is customer service where I wait on hold for hours. I leave a number but no-one ever contacts me back.
Product_Or_Service: Auto Insurane
Other (requires explanation) I would just like my policy reinstated for the amount of time I have already paid for!
January 9, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Policy: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on December 27, 2017. Thank you for allowing us the opportunity to respond to your concerns. Ms. policy was cancelled on December 10, 2017, due to the November 25, 2017, payment not being received.
Below is a policy summary.
6/30/2017 - 6/30/2018
6/30/2017 Policy issued $974.98 premium, $122.00 down payment; $98.00 premium, $10.00 policy fee, $10.00 deposit fee, $4.00 credit card fee.
7/11/2017 Mailed invoice $90.00 due 7/25/2017.
7/26/2017 Mailed intent to cancel for nonpayment effective 8/8/2017 $102.00; includes $12.00 late fee.
8/13/2017 Charged $25.00 cancel fee for 8/8/2017 cancellation.
8/25/2017 Received payment $106.00; $60.00 premium, $10.00 service fee, $12.00 late fee, $20.00 reinstatement fee, $4.00 credit card fee. Waived $25.00 cancel fee.
8/25/2017 Reinstated policy with lapse in coverage effective 8/26/2017 - 6/30/2018.
9/11/2017 Mailed invoice $96.00 due 9/25/2017.
9/21/2017 Received payment $100.00; $86.00 premium, $10.00 service fee, $4.00 credit card fee.
10/11/2017 Mailed invoice $96.00 due 10/25/2017.
10/26/2017 Mailed intent to cancel for nonpayment effective 11/8/2017 $108.00; includes $12.00 late fee.
11/13/2017 Charged $25.00 cancel fee for 11/8/2017 cancellation.
11/17/2017 Received payment $112.00; $66.00 premium, $10.00 service fee, $12.00 late fee, $20.00 reinstatement fee, $4.00 credit card fee. Waived $25.00 cancel fee.
11/17/2017 Reinstated policy with lapse in coverage effective 11/18/2017 - 6/30/2018.
11/18/2017 Mailed invoice $95.00 due 11/25/2017.
11/27/2017 Mailed intent to cancel for nonpayment effective 12/10/2017 $107.00; includes $12.00 late fee.
12/15/2017 Charged $25.00 cancel fee for 12/10/2017 cancellation.
12/28/2017 Received payment $111.00; $65.00 premium, $10.00 service fee, $12.00 late fee, $20.00 reinstatement fee, $4.00 credit card fee. Waived $25.00 cancel fee.
12/28/2017 Reinstated policy with lapse in coverage effective 12/29/2017 - 6/30/2018.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
After I paid off my policy for the year Good2Go sent me two bills both,around the same time period requesting two payments in less than a month's time. I made my last payment in November. Good2Go requested a renewal payment on 12/22 and then canceled my policy on 12/22 and then asked for another payment on 1/11/2018. Mind you we're talking about over $700 dollars in less than a month's time.
Billing Adjustment Restoration of my policy.
January 8, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Policy: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on December 26, 2017. Thank you for allowing us the opportunity to respond to your concerns. On policy***, the installment payments are due on the 11th of the each month. Mr.s policy was due to renew on December 22, 2017. Below is the policy activity for the time in question by Mr.
11/2/2017 Mailed invoice due 11/11/2017 $340.09.
11/13/2017 Mailed intent to cancel effective 12/1/2017 for $350.09, includes $10.00 late fee.
12/1/2017 Received payment $353.09.
12/2/2017 Mailed renewal invoice due 12/17/2017 for 366.18 (12/22/2017 - 12/22/2018)
12/28/2017 Received payment $369.18.
12/29/2017 Mailed invoice due 1/11/2018 $337.00.
Thank you for the opportunity to respond to the concerns addressed by Mr. If I can be of any further assistance, please contact me.
So I had started a policy with this 'business? due to the impending cancellation of my registration for lack of insurance. I've been going through severe financial issues for the past few months, not being able to work because of a broken rib. I had started a policy and put a down payment of 550$ about 90 of that was a past due amount. A few days later knowing my financial issue my mother offered to put me under her insurance. So I called back and cancelled the policy. I was specifically told that I would be issued a refund within 10 business days. Last week I called about it and they told me I not only don't get a refund, I owe 46 dollars to them. Apparently they say that if you don't cancel the same day they keep you first payment. I could very well be in their policy but I was not notified when I cancelled. So In short I called a place of insurance to buy their sevices, they did not provide me with insurance and took my savings. And with the upcoming season I don't know how I can afford to lose this type of money. It took me 3 months to save that! I truly believe they scammed me. It's not right to do this to people.
Refund I know I was given 3 days of 'insurance? and I know it's subtracted of the top. I'm ok with that, but I would like to get my money back and a receipt to show why they subtracted what they did. I have no problem paying for the services I use. But there is no way I can stand here and get fooled out of my hard earned money.
January 2, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on December 20, 2017. Thank you for allowing us the opportunity to respond to your concerns. Mr. policy *** was cancelled his request effective November 13, 2017, it was showed a balance of $41.00 was owed. Upon review of his complaint, we have waived the short-rate penalty as a courtesy and refunded $349.00 refund credit to the credit card.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
Good to Go adjuster is not returning my calls and refused to fix my vehicle.
On 11/23/17 an insured customer of Good 2 Go hit my parked car in Walmart parking lot. The damages totaled less than fifteen hundred dollars. The driver apologized and we exchanged insurance information. I call Good to Go and they sent an appraiser to inspect the damages. Claim #*** its been three weeks since they received the appraised report. The adjuster is not returning my calls, the company automated telephone system is inoperative. It's impossible to reach anyone at Good to Go. You cannot convince me that Good to Go is a legitimate insurance company.
just fix my car.
January 3, 2018
Revdex.com - Metro Washington DC and Eastern Pennsylvania
***
***
Attn: ***
Re: Department File Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: Personal Service Insurance Company, a Good2Go Auto Insurance Company
NAIC: ***
Insured: Infiniti Freeman
Our Claim Number: ***
Policy Number: ***
Date of Accident: November 23, 2017
Dear Ms. Phillips:
This is in response to the above referenced complaint dated December 19, 2017. In the complaint you indicate Mr. expressed concerns regarding the delays and service in regards to the above referenced claim. We strive to keep our customers satisfied and apologize to Mr. for his claim concerns.
This loss was reported to our company by Mr. on November 24, 2017. The adjuster confirmed with Mr. that Infiniti Freeman struck his parked and unoccupied vehicle on November 23, 2017. Since there was no police report, the adjuster advised Mr. the liability was pending and an appraiser was assigned to inspect his vehicle.
On December 16, 2017, the adjuster was able to confirm the details of the accident with Infiniti Freeman and on December 18, 2017, payment in the amount of $726.75 was issued to Mr. for his damage.
Should you require additional information, please feel free to contact me at the number below.
Sincerely,
***
On behalf of Personal Service Insurance Company, a Good2Go Auto Insurance Company
After seeing Good 2 Go's Insurance ad on television, I called because they promised lower insurance rates. When I called, I was transferred to another agency. The sales person was personable and very enthusiastic, but the quote I received was the same price as other quotes I received from other agencies. Not as advertised at all.
It is the company's expectation that we provide satisfactory service to our customers in all situations. We regret that the offer that was extended to you was not acceptable, our goal is to provide quality auto insurance at a reasonable price based on the driver's profile, location and the auto they wish to insure.
A drunk driver hit my car out in front of my house no one was in my car or my neighbors it took them several days to get in touch with me and the only reason they did so is because I called continuously they send the adjuster to the wrong address after I repeated the address and spelled it to them several time they also refuse to let me get a rental and they also told me if my car is repairable I have to pay 2,000 deductible when my deductible when set up is 500 and I have rental coverage I set it up when I started the auto insurance they have spoken to me once and now won't return any calls n refuse to answer any questions I had when I did speak to them that one time
Account_Number:
Repair I want my jeep fix and I shouldn't have to pay a deductible after all I was in my home cooking diner
January 3, 2018
Revdex.com - Metro Washington DC and Eastern Pennsylvania
***
***
Attn: ***
Re: Department File Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: Omni Insurance Company
NAIC: ***
Insured: ***
Our Claim Number: ***
Policy Number: ***
Date of Accident: December 9, 2017
Dear Ms.:
This is in response to the above referenced complaint dated December 15, 2017. In the complaint you indicate Ms. expressed concerns regarding the delays and service in regards to the above referenced claim. We strive to keep our customers satisfied and apologize to Ms. for her claim concerns.
This claim was reported to our company by Ms. on December 11, 2017. Ms. verified that her parked and unoccupied vehicle was struck by another vehicle on December 9, 2017. An appraiser was assigned to inspect Ms. vehicle and she was advised of the $2,000.00 deductible for collision coverage on her policy. Ms. advised the adjuster that she disputed the amount of the deductible listed and claimed to have rental coverage on her policy.
Upon receipt of this complaint, a review of the sales call was conducted to review the coverage that Ms. purchased on July 6,2017. During the call, the sales agent summarized the coverage purchased by Ms. which included collision coverage with a $2,000.00 deductible and no rental coverage. Ms. also verified to the sales agent that the coverages she purchased were correct.
As a result of this auto accident, Ms. vehicle was declared a total loss. Ms. has been advised and the adjuster is in the process of settling Ms. total loss claim, less her $2,000.00 deductible.
Should you require additional information, please feel free to contact me at the number below.
Sincerely,
***
On behalf of Omni Insurance Company
Claims Compliance Manager
Complete waste of time. Good2Go website asked me who my current insurer is. Then after spending over 10 minutes filling out the online forms, they sent me to MY CURRENT INSURER! What good did all that do? NONE! Why send me to an insurer I'm already with? Don't waste your time. You don't know you're getting screwed until after you've submitted all your information!
On December 1st 2017 I reinstated my car insurance so I could add my vehicle. I paid 291.00 to have this policy reinstated. When I spoke with customer service they told me I was not able to get car insurance.until the following day at that time I would have not been able.to take my vehicle.off.the lot so I had to purchase new car insurance from a different carrier and now good 2 go does not want to give me all of my money back.
Refund I would.like the refund of 291.00 that I paid
December 22, 2017
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on December 8, 2017. Thank you for allowing us the opportunity to respond to your concerns. Ms. policy 8439784 was cancelled her request effective December 2, 2017. On December 18, 2017, $107.13 refund credit was applied to the credit card. Upon review of her complaint, we have waived the short-rate penalty and refunded an additional $120.00 refund credit to the credit card on December 20, 2017. The remaining amount of $52.87 of the $291.00 collected was applied to the outstanding balance.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
They sold me a policy I cannot use and I asked for clarity before purchasing the policy.
I have been trying to call your company since November 27th and leaving a call back number as instructed several times with no one returning my call. To begin they took my money and did not issue a policy for three-days due to a so-called computer error. You are quick to answer to get a policy started but you NEVER answer the customer service call center. I have contacted the attorney general's office in Georgia and Tennessee to investigate this company for consumer fraud.
I have had a hold time of over 2 hours to cancel this policy and continue to reach your "sales" department only to be placed on hold and no one ever comes back on the line. My daughter who is attending college in Kentucky and we purchased her a cash car who is also listed on the policy cannot register the vehicle because Commonwealth of Kentucky requires you to have a Kentucky policy and the policy was issued based on the permanent address. I want the policy cancel but NO ONE never answers the line. Policy# XXXXXXX and this is written notice not to debt my MC ending in 3517.
I want the policy canceled asap and I wont in writing that it has been canceled and that you received my written statement NOT authorizing you to debt my account because the policy is not use and not valid in the state of Kentucky. Commonwealth of Kentucky will not override it because my daughter is a student.
December 14, 2017
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
503 Oak Place, Suite ***
*** GA XXXXX
Re:
File Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger *** Good2Go Auto Insurance Company
Dear Ms. Phillips:
This correspondence is in response to the inquiry filed on December 4, 2017. Thank you for allowing us the opportunity to respond to your concerns. Ms. originally took out an auto insurance policy for the state of Tennessee. We do not show during the sale of the policy that the vehicle was going to be registered and garaged in the state of Kentucky. Upon Ms. contact with our office by email on December 1, 2017, the policy was cancelled per her request. The service department did respond to Ms. by email stating the policy was cancelled December 1, 2017, and to date the cancellation to November 10, 2017, as requested proof of other insurance is needed. If Ms. would proof of insurance for the vehicle, we will change the date of cancellation for her.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
Good2go is the worst company I have ever been insured with. I was reported in August for not having Insurance for 10days when I know for a fact I made my payment. I just started a job that requires me to have my CDL and I was told I can not get my license because Good2go still in the month of December has me showing with no insurance even though I have proof of my monthly payments. When I try to go online to pull up my policy it says they are experiencing and error and it will not let me pull up proof of coverage. When I called I was placed on a call back list which took them 3 hours to call me back. When they call they call from an unknown number. Then once I got them on the phone the customer service representative was beyond rude and when I got a manager on the phone she told me that she was the sales supervisor and could not assist me and I should send customer service an email. Now it has been one week and I have no spoken back with anyone. I'm suppose to start my job this week but can not due to the fact that I still have no license due to their screw up. I am beyond unhappy with this company.
Contact by the Business The only thing I ask of them is to send proof of coverage to the office of motor vehicles so I can get my license and get the flag taken off my license. That is all I want.
December 14, 2017
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
503 Oak Place, Suite 590
Atlanta, GA XXXXX
Re:
File Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger *** Good2Go Auto Insurance Company
Dear Ms. Phillips:
This correspondence is in response to the inquiry filed on December 4, 2017. Thank you for allowing us the opportunity to respond to your concerns. The policy was sent an intent to cancel for nonpayment effective August 15, 2017, for $324.00. Mr. made a payment of $165.00 on August 15, 2017, and a payment of $164.00 on August 24, 2017. Unfortunately, the payment made on August 15, 2017, was not the full amount due of $324.00 and the policy remained cancelled. Once the payment of $164.00 was made on August 24, 2017, the policy was reinstated with a lapse in coverage effective August 25, 2017.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
I had a policy with them on my car that I decided to sell and purchase a new vehicle. The new vehicle I purchased happened to be a vehicle that they could not insure. I had a month left on my original policy and after me talking to them, they allowed me to insure the new vehicle for the remaining month, but told me that I would need to find a new company, as the policy will not be able to renew. Fast forward a few months later, I receive a new insurance card in the mail from good2go (strange they told me I could not renew). I immediately called customer service to cancel the policy. A month or so later I receive a collections notice that my good2go account is now in collections. After months of going back and forth with numerous agents, my account is still in collections and things I was told I can do by the agents over the phone, have been lies. Not to mention it takes hours just to get a hold of an agent over the phone. Worst business I have ever dealt with and DO NOT recommend them to anyone!
We regret that the service experience received was less than adequate. It is the company's expectation that we provide excellent service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
30 days trying to talk to live person asked to leave phone number never got a call back
Have been trying to contact custimer service for over 30 days however claims answered on first call offering no help but a email address that is never responded to either
Cancel my policy asap
December 5, 2017
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Policy: ***
Contract Type: Private Passenger Auto
Company: Omni Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on November 30, 2017. Thank you for allowing us the opportunity to respond to your concerns. The above referenced policy,***, has been cancelled per the request of Ms. in her complaint filed with your office.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide excellent service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
My husband was in an accident with one of their drivers a month ago, we are still waiting on a rental and repairs.
My husband was involved in an accident with one of their drivers on October 27th. The driver pulled directly into the path of my husband causing damages to his car and rendering it not safe to drive. He did drive it home only to find out there is damage to the suspension and it isn't safe. We have tried numerous times to contact the adjuster but have only been able to make direct contact once, after speaking to her supervisor first. We were sent a letter basically telling us to rent a car and they would reimburse what they felt was necessary. If I could afford a rental right now, I would be just going out to buy a car! The last letter we got was last week stating they haven't been able to get the police report. I was told the police have 15 days to file that report. Someone is dragging their feet at our expense! My mother is currently going to radiation 5 days a week and because of this my husband has my car which gets good gas millage and I am driving a company truck lent to me by my boss that gets 1/3 the millage. Because of their careless driver it is costing me $70 every 4 days to take her to treatment! Talk about sticking it to someone! We needed a rental car 3 weeks ago! These types of bare minimum insurances may be good for the person who needs to be on the road, just don't get into an accident with one of them, or you will be left with nothing but a nightmare!
I want to see the matter taken care of with the rental car we desperately need, and either the car repaired or if totaled, which is what it will most likely be, a check for the value of the car so we can get a replacement!
December 5, 2017
Georgia Revdex.com
Attention: ***
Re: Your Case Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger Auto
Company: Omni Insurance Company
NAIC: XXXXX
Insured: ***
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: October 27, 2017
Dear Ms.
This is in response to the above referenced complaint, dated November 27, 2017. In the complaint you indicate that Ms. expressed concerns with the delays and service she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and regret that Ms. found our service inadequate. Following is a brief summary of the claims handling.
On October 27, 2017, Mr. contacted our company and reported the above referenced claim. On October 31, 2017, the adjuster received a copy of the police which confirmed that Mr. failed to yield the right of way causing Mr. to strike Mr. vehicle on the passenger rear.
On November 7, 2017, the adjuster spoke with Mr. and confirmed his statement. The adjuster determined that Mr. was 80% liable for Mr. damages based on Mr. advising that he was unable to stop his vehicle prior to the impact with Mr. vehicle despite seeing Mr. enter the intersection when Mr. was 60 feet away.
On November 21, 2017, the adjuster received the repair estimate from Mr. repair facility in the amount of $3,437.98. Unfortunately, the estimate was not reviewed until November 29, 2017 when it was determined the vehicle was a total loss.
On December 1, 2017, the adjuster contacted Mr. to discuss the total loss settlement and spoke with Ms. Mr. wife. The adjuster explained that the offer was $3084.18 if he wanted the company to retain the vehicle as salvage and $2720.80 if he wanted to retain the vehicle as salvage. Ms. then advised that they did not want to retain the vehicle. The adjuster sent Mr. the total loss paperwork and advised that upon receipt of the required paperwork, the payment for $3084.18 would be issued.
Should you require any additional information, please contact me at the number below.
Sincerely,
***
On behalf of Omni Insurance Company
Claims Compliance Manager
XXX-XXX-XXXX extension
(The consumer indicated he/she DID NOT accept the response from the business.)
While most of the statement is complete, it does not solve the issue of us being left without a car all this time. A rental should have been provided! We we're told to rent at our own expense and then it would be determined at a later date if we would be reimbursed. At a time that my nother stated radiation treatments I had to borrow a company truck to get her to treatment and pay over twice as much in gas to get there. Also there his still the matter of our car seat needing replaced. I want it in writing that I will get reimbursed for that as well.
December 11, 2017
Georgia Revdex.com
Attention: ***
Re: Your Case Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger *** Insurance Company
NAIC: XXXXX
Insured: ***
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: October 27, 2017
Dear Ms.
This is in response to the Ms. follow-up complaint, dated December 8, 2017.
On December 11, 2017, the adjuster contacted Ms. to discuss the settlement offer. It has been decided to offer Ms. the remaining $5,000.00 property damage policy limit, which after the advance charges for her vehicle, total $3,890.00. On that same day, the adjuster contacted Ms. and left a message explaining the settlement offer.
Should you require any additional information, please contact me at the number below.
Sincerely,
***
On behalf of Omni Insurance Company
Claims Compliance Manager
XXX-XXX-XXXX extension
(The consumer indicated he/she ACCEPTED the response from the business.)
My husband and I did receive an email with this offer. However, nobody contacted me nor spoke to me or left a message. We have accepted the offer and have gotten all papers notarized and sent back via certified mail. It is sad, however, that it took filing a complain to get things resolved. Had they not given me false information and had they provided a rental car, I wouldn't have taken it to this level. I'll just be glad to get the check so we can go purchase another vehicle and get on with our lives.
I was side swiped by a customer of good to go or Omni in September. Luckily I have USAA and they had my car repaired. I'm now trying to speak with a injury adjuster and was told I would be called back within 2 days. It's now been 2 weeks. I finally got a call yesterday at work and I asked if he could call back in 2 minutes and I would be able to talk when I finished with my customer. The person hung up without saying anything and never called back. I've come to the conclusion it will be impossible to resolve my issue unless I get an attorney which I really don't want to do. All I ask for is a little effort to call me back and discuss the accident and resolve the issues I've had and discuss my lost wages and medical. I'm baffled how a company can treat someone who was injured by one of their customers worse than Comcast can treat a customer.
The consumer has been contacted and has been provided with the status. The consumer has also been advised to provide us with any additional information that may affect the current position. We apologize for any frustration that the consumer may have experienced as a result of this claim.
A claim was filed against one of their insured on 09.18.2016. As of today they have not sent payment for the repairs to the vehicle. They do not return phone calls and I am left with calling everyday and leaving a message. I have left messages for *** and her supervisor ***.
There is no way to get a status on the claim. An outside appraisal company finally looked at my car on 10.20.17 and submitted the repair estimate to Good 2 Go and copied me. I received a letter from Good 2 Go on 11.04.17 dated 10.26.2017, stated the amount they would reimburse and it was being mailed under separate. As of 11.08.17, no check. They also did not include the cost for a rental for 2 days ( this was indicated on the estimate done by the appraisal company they hired). I called and left a message for both *** and *** on 11.06.2017 regarding the issue and as of today 11.08.2017, I have not heard from anyone.
I should not have to spend my time calling them daily to get a status on a claim where their insured was at fault and it should not take 2 months plus before I receive reimbursement to have the damages repaired.
The claim number is 2017 -
Contact by the Business I would like to have my calls returned by someone who can provide me with a status of the claim as well as a date when I will receive all reimbursements for the damage to my vehicle to include the cost of the rental car.
November 13, 2017
The Georgia Revdex.com, Inc
Attention:***
Re: Case Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: Bankers Independent Insurance Company, a Good2Go Auto Insurance Company
NAIC: ***
Insured: ***
Our Claim Number: ***
Policy Number: ***
Date of Accident: September 16, 2017
Dear Ms.:
This is in response to the above referenced complaint, dated November 9, 2017. In the complaint you indicate that Ms. expressed concerns with the delays and services she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize that Ms. found our service inadequate. The following provides a brief overview of the claims handling.
On September 18, 2017, Ms. contacted our company and reported that Ms. struck her 1998 Honda Civic which was parked and unattended. In order to confirm coverage and liability, on September 20, 2017, the adjuster attempted to contact Ms. and left a message for a return call.
On October 12, 2017, the adjuster returned a call to Ms. and left a message for a return call.
On October 17, 2017, the adjuster again attempted to contact Ms. and left another message to return the call. On that same day, the adjuster spoke with Ms. and advised her that the facts of the accident had yet to be confirmed with Ms..
On October 26, 2017, a decision was made to handle the damage to Ms. vehicle and payment in the amount of $387.05 was issued to Ms..
On November 13, 2017, the supervisor spoke with Ms. and it was determined that the payment was sent to the incorrect address. On that same day, a stop-payment was processed and the supervisor advised Ms. that the payment would be reissued.
It is the company's expectation that all calls are to be returned within 24 business hours and we apologize for the delays and frustration that Ms. experienced as a result of this claim.
Should you require any additional information, please contact me at the number below.
Sincerely,
***
On behalf of Bankers Independent Insurance Company, a Good2Go Auto Insurance Company
Claims Compliance Manager
(The consumer indicated he/she ACCEPTED the response from the business.)
Good2Go Auto Insurance Company may have a policy to return phone calls within 24 business hours but they do not even close to meeting it. This includes when you raise the issue to Supervisors. It will be weeks before you hear back from anyone. I had to call daily to try and get someone to respond to me. I finally began to get some responses when I posted a negative comment on their Facebook page and tweeted about the horrible service.
Good to Go double charged me and would not refund my money! And I spoke to a rude woman fron Sales and was put on hold with customer service for 2 hours!
Refund I want a full refund
November 8, 2017
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: Personal Service Insurance Company, a Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on November 7, 2017. Thank you for allowing us the opportunity to respond to your concerns. The above referenced policy, ***, shows one (1) payment of $188.00 being drafted and applied to his policy on 11/2/2017. We advise Mr. to file a dispute with his bank for the 2nd charge of $188.00 showing on his account statement.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
Cannot reach claim representative and waiting on recovery payment.
The voicemail box is full for my assigned claim representative at ext.8005. I've been waiting a response since I left a message on 10/6/2017 in regards to recovery payment of my $500 deductible and $516 in rental car fees.
Recovery payment of $500 deductible and $516 rental car fees.
November 8, 2017
Georgia Revdex.com, Inc.
503 Oak Place, Suite 590
Attention: Janet ***
Atlanta, GA XXXXX
RE: File Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger *** Personal Service Insurance, a Good2Go Auto Insurance Company
NAIC#: XXXXX
Insured: *** S ***
Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: July 31, 2017
Dear Ms.
This is in response to the above referenced complaint, dated November 2, 2017. In the complaint you indicate Ms. expressed concerns with the delays and services she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize that Ms. found our service inadequate.
On September 12, 2017, GEICO, Ms. insurance carrier, contacted our company and reported that the driver of Ms.s vehicle pulled out of a driveway and struck Ms. 2015 Infiniti QX60.
On September 21, 2017, the adjuster received GEICO's subrogation demand and verified Ms. out-of-pocket rental expense of $516.00 and collision deductible of $500.00.
On November 3, 2017, payment in the amount of $1016.29 was issued to Mr. *** for their out-of-pocket rental expense and collision deductible. On that same day, the adjuster contacted Ms. and apologized for the delay and advised her that the payment was being processed.
It is the company's expectation that all calls and correspondence are handled in a timely manner and we apologize for the delays and service that Mr. and Mrs. experienced.
Should you have questions or comments or require additional information, please feel free to contact me at the number below.
Sincerely,
***
On behalf of Personal Service Insurance, a Good2Go Auto Insurance Company
Claims Compliance Manager
XXX-XXX-XXXX extension
Great job Revdex.com!! My issue was resolved in 24 hours and I received reimbursement within 2 weeks. I cannot thank you enough!!
May 13TH 2017 someone insured by good2go auto insurance backed into my vehicle. The damage was on my driver side rear quarter panel. We exchanged information and I proceeded to make a claim to her insurance. From the get go they have been impossible to get ahold of, never returning my calls. After months I finally receive a check and estimate for the damage. When I took my car into the car repair shop they inform me that the estimate is not even for the damage that was done to my car in the accident. They called the adjuster to fix the situation and he says that he was not aware that's where the damage was, when I was very clear that the damage was on my rear quarter panel. Now that we have to get in touch with them again it is back to leaving message after message and multiple phone calls to never get a call back. This is single handedly the most unprofessional business I have ever dealt with in my life. It has been months of dealing with these people and absolutely no results.
Account_Number:
Contact by the Business I just want the damage to my car fixed and for them to return my phone calls.
October 25, 2017
The Georgia Revdex.com, Inc.
Re: Case Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: Omni Insurance Company
NAIC: ***
Insured: Daisy ***
Our Claim Number: 2017-67631
Policy Number: ***
Date of Accident: May 13, 2017
Dear Ms.:
This is in response to the above referenced complaint dated October 23, 2017. In the complaint you indicate Mr. expressed concerns regarding the service and delays he experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize that Mr. found our service inadequate.
On May 15, 2017, Ms. contacted our company and reported that she struck a parked vehicle.
On May 18, 2017 Mr. was contacted, details of the loss were obtained, and an appraiser was assigned to inspect his vehicle.
On May 31, 2017, Mr. was informed that payment for his damages were pending until additional information was obtained from Ms..
On September 29, 2017, the file was re-evaluated and based on the existing information available in the file, liability was accepted. On that same day, the adjuster contacted Mr. and explained that payment would be issued to him in the amount of $773.76 for his appraised damages.
On October 23, 2017, the supervisor spoke with Mr. who advised that the estimate was written for front end damage, which was unrelated to this accident. Mr. advised that the damage from this accident was to his driver side rear quarter panel and bumper. On October 25, 2017, the supervisor contacted Mr. and advised him that a new appraisal was received for the correct damage area in the amount of $996.14. Payment was issued to Mr. in the amount of $222.38, which is the difference in the first estimate of the incorrect damage area and the second estimate of the correct damage area. On that same day, the supervisor contacted Mr. and explained the payment status and emailed him a copy of the corrected estimate.
We apologize for the delays and service that Mr. experienced and if you require any additional information, please contact me at the number below.
Sincerely,
***
On behalf of Omni Insurance Company
Claims Compliance Manager
Still waiting on a refund from almost 3 weeks ago.
On Saturday, September 30th, I was in the market to purchase a car. I purchased insurance from the GoodtoGo website just so I could drive the car off the lot. The policy (***) cost $305.00. The deal fell through and I did not purchase the car. By this time, G2G was closed for the day and not open on Sundays, so I called first thing Monday morning. The plan was cancelled fairly easily and I was told that because I paid with a credit card, I should receive my refund in 3-5 business days. Today is October 20th, and I have yet to receive a refund. I called on the 11th (28 min wait) and was told that I should wait 14 business days. For a credit card refund, that seems pretty extreme, but I said I will check again. Called again this morning (Oct 20th), the 14th business day. Another 25+ minute hold to speak to a rep only to be told that the refund request will be expedited and I should receive a refund in 3-5 more business days. I asked for confirmation (a call back) that the refund was processed. I was told I would get one, but I am still waiting.
A full refund issued to my credit card, immediately
October 24, 2017
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Contract Type: ***
Company: Personal Service Insurance Company, a Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on October 20, 2017. Thank you for allowing us the opportunity to respond to your concerns. Upon reviewing the policy, a refund of $305.00 was returned to the credit card on file on October 20, 2017.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide excellent service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms. Gallagher. If I can be of any further assistance, please contact me.