Good2Go Insurance Reviews (%countItem)
Good2Go Insurance Rating
Address: 2018 Powers Ferry Rd SE STE 400, Atlanta, Georgia, United States, 30339-7201
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Cannot give any stars, but am forced to give at least 1. Their client hit my car when my daughter was driving it. I am having the most difficult time reaching an adjuster.I have called almost daily, nada. My daughter was told she should receive a call between 24 to 48 hours. I would like to get the care repaired. If you have insurance through them, good for you! If you are the victim and need your car repaired, forget about it, you will never get through. Now I have to pay for a lawyer to sue the person that hit my car.
Upon receipt of Mr. complaint, the adjuster made contact and arranged for an inspection of their vehicle. We apologize for any frustration or delays that Mr. experienced and hope to have his claim resolved as quickly as possible.
Don't call them on a Monday as you will never get through. They are closed on Sundays which is even worse. I am so irritated because all I want to do is cancel my policy. This company and the broker who set up my insurance took advantage of me being a first time driver with no insurance history. I was lied to from the beginning and told that NO other insurance agency wanted to pick me up because I had no history. I was charged a $600 down payment to get the policy started and a $400 dollar a month bill. I just want to say that after I purchased my car a few days later I received a letter in the mail from Geico who said that they could give me a good rate... and they did $200 dollars cheaper and NO down payment! I am sick! I was also told by Geico that NO broker had inquired about a rate for me in the days past. Smh.
ANSWER THE PHONE! I WANT TO CANCEL!
We regret that service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. The company does experience high call volume on Monday's and our service team does try to answer all calls in a timely manner. The policy in question was written through an insurance agent who is contracted with our company, we have no knowledge of any conversations or information that may have been given during the quote and application process. We apologize for any miscommunication or frustration that you may have been experienced
Unable to reach customer service for 3 days and counting by phone and email.
I have been trying to reach Good2Go for 3 days to make an adjustment (removing a vehicle) to my policy. For three days in a row, I call as soon as the office opens (8 am EST) and am immediately put on hold. I have literally been on hold for an hour each time when the system asks me to leave a call-back number so they can call me back, which never happens. I call during the recommended times (mornings, Tuesday through Thursday) and have also attempted to email them, to which I have received no response whatsoever. I can call the number for new policies, and they answer right away, but those individuals are in sales and claim that they are unable to assist me. It is abhorrent that this organization places a priority on new customers and ignores existing ones. This behavior is unacceptable, and I need this issue resolved as soon as possible. I do not have time to spend hours on hold with a company that has no interest in answering or returning my calls, and also refuses to respond to my email requests. I am only asking for a simple adjustment to my policy, and the longer it takes them to answer me, the more money it costs me.
I just need the company to either answer my call, or call me back. I don't feel like that is too much to ask.
This correspondence is in response to the inquiry filed on March 4, 2020. Thank you for allowing us the opportunity to respond to your concerns. In the complaint, Mr. states that he attempted multiple times to contact our customer service department to make a policy change.
Unfortunately, during the period that Mr. attempted to contact the Company, we were experiencing a high volume of calls causing high wait times and callbacks. We regret that Mr. did not reach the service department or receive the called back as expected. We show that Mr. was able to reach a representative on March 4, 2020, to make the requested changes to his policy.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
Terrible Customer Service! I got a call back from a Good 2 Go Auto Insurance agent on 03/04/2020. I was calling about a lapse in coverage for 9 days based on a payment issue and was asking why is there a lapse when I made the payment. The agent was rude, condescending, talked over me and was not actively listening, did not show appreciation of me as a long time customer, no empathy about my concern. When I asked to speak to a supervisor, she told me that they do not have supervisors here. When I asked if that was legal and why was she being disrespectful she then told me she would transfer me back to the queue and immediately hung up on me without waiting for me to respond. I was incredulous that a customer can be treated so shabbily. I have been with Good To Go for almost 3 years and I am on auto-pay but the way I was treated, I felt devalued as a customer.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. A customer service supervisor will be contacting the customer to provide further assistance. We apologize for any miscommunication and frustration that may have been experienced.
Terrible customer service! We are Lien Holder and there was a claim filed with Good2Go and both the customer and us have had no communication from the assigned representative. I have called daily and left messages for Ms., in addition emails have been sent. Its been days and I have called again to speak with someone in the claims department. I'm currently on hold and its been over 30 minutes.
What a waste of my time.
I would never do business with this insurance company! I'd look elsewhere for insurance.
The supervisor has now been in contact with Ms. and is in the process of inspecting the policyholder's vehicle. We apologize for any delays or inconvenience that Ms. experienced.
I have never encountered such a rude representative. e goes by the name of Lenard with this company. Not only did this representative asked me personal questions that were not of his business. He asked me a million questions and and then gave me a very high quote. I had questions and he never allowed me to ask any questions . This was a one way conversation. I tried to interrupt him and he cut me off again and said Im not done. I was dumb founded. What type of training did they give this i
t to deal with customers to get information and quotes? How do they stay in business your guess is as good as mine. I just feel insecure that this i
t has my personal information. I now am filing a complaint with their corporate office!! BE AWARE AND CAREFUL. YOU WILL BE ASKED THINGS THAT DO NOT PERTAIN TO A CAR QUOTE!!!!!! FEB/8/2020
Thanks for sharing your concern; we are sorry to hear that your conversation with one of our agents did not meet your expectations.
We have reviewed your phone calls from Saturday, 2/8/20. It seems that the confusion stemmed from the initial discussion that your father had with another agent on our team. Based upon his explanation, she thought that the quote was for him, and since he lives in New York, she advised that we were unable to provide the necessary coverage and offered to transfer him to someone who could assist. When he later called back in and spoke with another of our sales agents, he said he wanted a quote for Florida. Therefore, our sales agent did ask quite a few questions regarding residency to ensure that he clearly understood the situation. Once you got on the line and clarified that the quote was for you and that you lived in Florida, he mentioned that he could give you a quote. The remaining information that he requested was necessary to confirm acceptability and to provide you with an accurate rate. While he intended to be efficient, I agree that the conversation could have been handled better. We commit to addressing this through additional coaching and retraining efforts.
Cannot get the claims adjuster to call back.
I was rear ended by a customer of Good2Go. It then caused me to get pushed into the car in front of me. Both "victims" have tried to reach Good2Go insurance and the claim adjuster and the supervisor, and no one will call us back. This company has horrible reviews, horrible customer service and terrible business practices. I'm very concerned that they will never follow up.
I want them to call both of us that were hit to make sure they are going to follow through with getting the damage on our vehicles repaired.
This is in response to the above referenced complaint, dated December 19, 2019. In the complaint, Ms. is upset that she was rear-ended by our insured and she is not getting calls returned from the adjuster or the supervisor.
On December 11, 2019, our insured reported the accident to the company. He stated that he slid on the ice and hit claimant 1, pushing that car into claimant 2. He did not provided any contact information for the claimants.
On December 12, 2019, the adjuster contacted the insured who verified that he was driving behind claimant 1. Claimant 1 stopped at the red light. Our insured slid on the ice and was not able to stop. He rear-ended claimant 1 and that vehicle was pushed into claimant 2. The insured told the adjuster that the police report was made on scene and he didn't have any contact information for the claimants. The adjuster ordered the police report to obtain contact information for the claimants.
On December 18, 2019, the adjuster received a copy of the police report. The adjuster sent acknowledgement letters to both claimants, J W and Michelle ***. There were no phone numbers listed on the police report.
The next day, the adjuster returned Ms. call and left a voice mail message. Ms. called back same day and the adjuster referred her to Caliber Collision for inspection. Ms. said she wanted to repair her vehicle at a Volvo dealership so it's repaired properly. The adjuster advised Ms. that we have to inspect her vehicle first. She agreed and said she would take her vehicle to Caliber Collision.
Ms. called back the afternoon of the 19th and told the adjuster that she took her vehicle for inspection and she asked about rental. The adjuster explained that we can set up a reservation for her though Hertz once the vehicle is in the shop for repairs. The adjuster offered her an economy vehicle as basic transportation. Ms. advised the adjuster that she needs a vehicle that can seat 7 passengers *** asked to speak to a supervisor.
On December 20, 2019, the supervisor returned the call to Ms.. Ms. wanted to know status of the claim. The supervisor advised her that her estimate is being reviewed by our Material Damage Unit (MDU). She also wanted to discuss the rental. She said she needs a bigger vehicle for a rental. She has a SUV and needs something similar. The supervisor advised her that as a compromise, the best we could offer her was midsize SUV. She agree to that.
On December 23, 2019, the adjuster checked with MDU on review of the estimate for Ms. and was advised that the shop has to correct labor rates on the estimates in order for them to approve it, as they were higher than market. Once the estimates is approved, payment will be issued to Ms. for the damages to her vehicle.
If you need additional information, please contact me.
You must email to get a Wizard of Oz behind the curtain style Manager to spew cookie cutter avoidance tactics around your matter and in the end, even if the issue was their responsibility... you lost both time and money.
Starting to see that paying a little more to choose a reputable company that values my quality of life would be well worth it. This company is content with disturbing its customers quality of life, stealing their money (as well as causing them to owe hundreds to their state in fines (bc they cannot pick up a phone to tell someone an autopay didn't draft)... their idea of a grace period to reinstate after an oversight whether on their part or that of a customer is a joke!) and interrupting their peace of mind.
Is their system customer friendly? No... A shell of an insurance company... They are the dress on the pig. Smh. Highly disappointed. Now I'm being held hostage by the policy bc they reported a lapse (which bye they told me I would not have!)
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
As previously explained to the consumer, they did not have auto-pay set up on the policy. A notice of cancellation for nonpayment was sent to the consumer for the payment in question. The payment was received after cancellation date which resulted in the lapse in coverage.
Thank you for your kind PR style "thoughts and prayers" and also for the lackluster backhanded apology in regard to the issues your customers face due to lack of communication on the company's part (The current system is broken and needs improvement).
Instead of insulting your customers, attempting to avoid all accountability, and typing petty responses, try respecting your customers and working on resolutions that actually solve customer issues and come up with a preventative resolution so that no customer has to face similar issues in the future. I was taught that the customer is always right; However, the response left here would only add insult to injury and ensure that your paying customers choose a company that values its customers. Based on the responses left here for customers one can see clearly that both the customers and customer loyalty are not a priority at G2G. Thank you again for your "Apology/Sympathy" but just as it says in the book of James 2:14-17
14 What does it profit, my brethren, if someone says he has faith but does not have works? Can faith save him? 15 If a brother or sister is naked and destitute of daily food, 16 and one of you says to them, "Depart in peace, be warmed and filled," but you do not give them the things which are needed for the body, what does it profit? 17 Thus also faith by itself, if it does not have works, is dead.
The Company has no additional information or response at this time.
My car was involved in a accident on August 31,2019. *** said they take full responsibility for paying for the car. I called my Insurance Co. GOOD2GO SEVERAL TIMES and requested they send over a demand letter.*** even tried reaching out to them and they have not heard nothing. The insurance adjuster said it can take a couple months for the segregation department to handle there portion. I then called *** and explained I got a letter in the mail saying the processing of your property damage claim has been delayed because we are pending your insurance company's demand for review.EVerytime I reach out to good2go they dont answer or dont call back.
Account_Number: XXXX-XXXXX
Other (requires explanation) I want my demand letter
Re: Case Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger Auto
Company: Personal Service Insurance, a Good2Go Auto Insurance Company
NAIC: XXXXX
Insured: ***
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Policy State: New Jersey
Accident State: New Jersey
Date of Accident: August 31, 2019
Dear Ms.
This is in response to the above referenced complaint, dated December 5, 2019. In the complaint, Ms. expressed concerns with the status of her deductible reimbursement which is in the process of being pursued in subrogation. We strive to keep our customers satisfied and apologize that Ms. found our service unsatisfactory.
On August 31, 2019, Ms. was involved in a three car chain reaction accident. Ms. reported that a vehicle in front of her had to stop suddenly to avoid an impact with another vehicle and Ms. struck that vehicle in the rear. After the impact, Mr. was then struck in the rear by a separate vehicle which was insured by ***.
After inspection, Ms.' vehicle was determined to be a total loss with significant damage to both the front and rear of her vehicle.
On September 29, 2019, Ms. was paid for her claim under her own collision coverage, less her $500.00 collision deductible. Her file was then submitted to the Company's subrogation department to attempt recovery from ***, for reimbursement of Ms.' claim, including her $500.00 collision deductible.
Unfortunately, before a company can proceed with reimbursing another company for subrogation which involves a totaled vehicle, the company which handled the payment must sell or dispose of the salvage so that the salvage value can be deducted from the subrogation demand. This process can take time as the salvage is put up for bid at auction. In addition, *** advised that they are only assuming responsibility for part of Ms.' claim, as their insured only caused damage to the rear of Ms.' vehicle.
The Company's subrogation department is actively working with *** to attempt recovery for Ms.' claim. Once Ms.' salvage value has been determined, the adjuster will be forwarding the updated demand to ***, who will then reimburse the Company accordingly. Upon receipt of reimbursement from ***, the Company will reimburse Ms. for her deductible, based on the percentage that was paid and received from GECIO.
It is the company's expectation that all calls should be returned either the same day or the next business morning, depending upon when the message was left and again apologizes for any frustration that Ms. experienced during the handling of her claim.
Should you require additional information, please contact me at the number below.
Sincerely,
Marianne ***
On behalf of Personal Service Insurance, a Good2Go Auto Insurance Company
Claims Compliance Manager
1800 727 6664 extension
first I never authorized then to renew my insurance policy and I cancelled my policy and they are still trying to charge me for that month ,at collect
never authorized them to renew my policy and they sent it to collections and them doing that is destroyed my credit
i want them to pull from collections restore what damage they did fix my credit and let me pay the 50 dollars that i owe
This correspondence is in response to the inquiry filed on December 3, 2019. Thank you for allowing us the opportunity to respond to your concerns.
Mr. was on an automated payment to a credit card. There is no record of a request from the consumer to change this option or not renew the policy. Since one was not received, the Company renewed the policy. As a courtesy, the Company has waived the short-rate penalty and adjusted the premium owed.
Again, we truly regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr..
I have been dealing with this company since January 2019. They still have not paid my claim.
On Jan 21,2019 Good 2 Go Auto Insurance client claim #XXXX-XXXXX was in an accident with 3 other people. My claim amount from their adjuster valued my damage to be $3037.73. They prorates my claim to $1000.27. My vehicle can't even be used currently. To this day I still have not received any compensation for my loss. All I keep receiving is letters stating they need another 45 days to settle the claim.
I want my complete amount of $3037.73 which their claims adjuster stated the damages to be and I want it immediately. I have been waiting almost one year.
This is in response to the above referenced complaint, dated October 22, 2019. In the complaint, Mr. expressed concerns with the delays he experienced in receiving the payment for his damage, which resulted from the above referenced accident. We strive to keep our customers satisfied and apologize that Mr. found our service unsatisfactory.
On February 1, 2019, Mr. Clark contacted our company and reported that on January 29, 2019, he swerved to miss a vehicle, and struck three other vehicles. Please note that Mr. policy was issued in Pennsylvania and provides only $5000.00 of property damage coverage, which is the minimum state required property damage limit required by the state of Pennsylvania.
After accepting liability for the accident, the adjuster then determined that the damage to all three vehicles exceeded Mr. $5000.00 property damage liability limit. The adjuster also determined that it would be necessary to calculate the total amount of damage sustained by each party so that each party could be offered a pro-rata settlement in proportion to Mr. policy limit.
The total damage to each party was received, evaluated and the pro-rata settlement offers were calculated and extended accordingly. One of the three vehicles sustained damage in the amount of $9773.17, and their insurance carrier, Allstate, was offered a pro-rata settlement offer of $3218.13. Another one of the three vehicles sustained damage in the amount of $2373.64, and their insurance carrier, Atlantic States Insurance, was offered a pro-rata settlement offer of $781.60. Mr. claim totaled $3073.73, and he was offered a pro-rata settlement offer of $1000.27.
On June 5, 2019, the pro-rata settlement offers and releases were sent to each party.
On June 24, 2019, the release from Allstate was received, however the releases from Atlantic States Insurance and Mr. were not received.
On October 22, 2019, upon receipt of this complaint, the adjuster contacted Mr. in regards to the status of his release and left a message for a return call.
On October 23, 2019, the adjuster received a call back from Mr., who advised that he would not sign the release and did not want to settle his claim for the pro-rata settlement offer of $1000.27. Unfortunately, due to Mr. property damage liability limits of $5000.00, we will be unable to pay for Mr. claim in full, as he has requested, due to the fact that the combined damage which resulted from this accident exceeds Mr. $5000.00 property damage liability limit.
We again apologize for any inconvenience that Mr. has experienced as a result of this claim.
Should you require additional information, please contact me at the number below.
Sincerely,
Marianne ***
On behalf of Omni Insurance Company
Claims Compliance Manager
XXXX XXX XXXX extension 2597
Worst Car Insurance Company!! Horrible Customer Service! Don't take care of claims properly!
My husband's car was hit, while parked, by a lady who was drunk driving and happened to be a customer of Good2Go last 9/1/19. As soon as we got the Police Report, I got in touch with the Insurance Company. I got a Claim No. XXXX-XXX-XX and the customer service representative told me that Mr. Walter Davis was the person in charged or our claim.
I called him, left a message on his voicemail and he got back to me the next day. He told me that they didn't have the Police Report yet, that they couldn't get it. Since I had it with me, I told him that I could send it to him by fax, which I did. I sent it immediately to the number he provided: (XXX)XXX-XXXX.
A few days after someone from the company called my husband in order to see the car and which were the damages. My husband does not remember his name, and he never gave him a business card or phone number to reach him. The only thing he told him in Spanish was: "The Insurance Company will answer you soon". And here we are waiting for them or Mr. Davis to get back to us and letting us know what is going to happened next since the week of 9/16/19.
I have left three messages already with the phone numbers he can reaches us out but he hasn't have the decency to call us back at all!!!
I urge the company to please get back to us by mail or email not by phone, something in writing, to let us know what is going to happen with the claim. My husband is car less! He needs his car to go to work, doctor's appointments, run errands, etc!
We're looking forward to hear from you.
We are looking forward to get our claim solve and done. My husband needs his car ASAP!
ctober 11, 2019
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger Auto
Company: Personal Service Insurance Company, a Good2Go Auto Insurance Company
NAIC: XXXXX
Insured: ***
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: September 1, 2019
Dear Ms.
This is in response to the above referenced complaint, dated October 7, 2019. In the complaint, Mr. wife expressed concerns with the service and delays they experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize that Mr. and Mrs. found our service unsatisfactory.
On September 4, 2019, Ms. contacted our company and reported that on September 1, 2019, she sideswiped a parked and unoccupied vehicle.
On September 9, 2019, the adjuster spoke with Mr., who advised that his 2002 Toyota Camry was one of several vehicles struck by Ms. all of which were parked and unattended. Mr. advised that his damage was primarily to the front, bumper area and that he did not have collision coverage under his own insurance policy. The adjuster explained that Ms. above referenced policy only provided New Jersey's minimum property damage liability limits of $5000.00, and that the damage to all vehicles would have to be assessed and calculated to ensure there was adequate coverage for all of the damaged property.
On September 13, 2019, the adjuster spoke with Ms. and reviewed Ms. $5000.00 property damage policy limit with her. The adjuster explained that the damage to each party's vehicle would have to be assessed to ensure there was enough coverage to pay for their respective damage. On that same day, Ms. advised that she would forward the police report to the adjuster's attention.
On September 13, 2019, a copy of the police report was received. Per the narrative on the police report, Ms. Hernandez admitted to being intoxicated at the time of the accident and could not remember what happened. The police were able to speak with witnesses who reported that Ms. struck two parked vehicles while they were parked and unattended. One vehicle was owned by Mr. and the second vehicle was owned by a Mr. ***
On September 19, 2019, the adjuster spoke with Mr. and ordered an inspection of his vehicle. On that same day, the adjuster sent Mr. a contact letter since his phone number was unknown.
On September 23, 2019, the adjuster received Mr. repair estimate in the amount of $2607.24, which resulted in Mr. vehicle being deemed a total loss, with an actual cash value of $1167.54.
On October 7, 2019, the adjuster spoke with Mr. and advised him that his claim could not be paid until the damage to Mr. property was also assessed to ensure there was enough coverage under Ms. $5000.00 property damage liability limit to pay for each party's claim.
On October 8, 2019, the adjuster spoke with a representative from State Farm, who is Mr. insurance carrier. State Farm confirmed that they paid Mr. claim of $6764.93 under his own policy and would submit their subrogation demand for review and reimbursement. At that point, the adjuster was able to conclude that the total damage resulting from this accident exceeded Ms. Hernandez's $5000.00 property damage liability limit, and settlement offers to each party would have to be prorated.
On October 10, 2019, after receipt of State Farm's subrogation demand in the amount of $6764.93, the adjuster was able to calculate the prorated settlement offer to both State Farm, on behalf of Mr. Rosario, and to Mr.. In proportion to Ms. $5000.00 property damage liability, the prorated settlement offer to State Farm was $4264.08 and the prorated settlement offer to Mr. was $735.92. On that same day, the adjuster sent Ms. written confirmation of the settlement offers. The adjuster has now placed the file on diary and is in the process of settling the file accordingly.
We again apologize for any inconvenience that Mr. experienced as a result of this claim, and hope to have his claim resolved soon.
Should you require additional information, please contact me at the number below.
Sincerely,
Marianne ***
On behalf of Personal Service Insurance Company, a Good2Go Auto Insurance Company
Claims Compliance Manager
XXXX XXX XXXX extension
no sense of customer service or taking ownership to help claims process carry out smoothly, I can't believe they hung up on me for asking a question!
My vehicle was hit by a drunk driver on 7/4/2019. I reported to his insurance (Good2Go) immediately. I provided them with all necessary information, I was told early August all parties involved had until the end of the month to do so before funds may be disbursed.
It's 9/15/19 and I have not received a follow up or written correspondence in regards to the status. I called for a week and no luck in getting in touch with my adjuster. I finally got in touch with Helen, ext 5117, her service skills were horrible as she did not introduce herself just answered "hello", her tone was sarcastic when I had questions about my claim, I asked her what the expected timeframe was for them to "get back to state farm" (not my insurance, another party's" and finish the claim, she answered "I cant tell you how long it will take". I responded, "that's decent." and was hung up on a second after. I called back and asked, "mam did you just Hung up on me? What kind of service is this" and she replied that she thought I was done. I asked to speak to her supervisor, she had me on hold for 15 minutes then stated she is not available and will call me back.
Work on the claim, I was told there was a deadline to submit required information from all drivers who were hit, why are we still waiting past the deadline?
September 19, 2019
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger *** Insurance Company
NAIC: XXXXX
Insured: ***
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Policy State: ***
Accident State: ***
Date of Accident: *** 4, 2019
Dear Ms.
This is in response to the above referenced complaint, dated September 16, 2019. In the complaint, Ms. expressed concerns with the service and delays she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize that Ms. found our service unsatisfactory.
On July 11, 2019, Ms. contacted our company and reported that on July 4, 2019, while under the influence, Mr. struck her 2013 Honda Accord, which was parked and unattended. Ms. advised that in addition to striking her vehicle, Mr. also struck three other vehicles, but was unable to provide any information as to who owned the other three vehicles.
On July 15, 2019, the adjuster attempted to contact Mr. to confirm the facts of the accident, however his voicemail was full. On that same day, the adjuster sent Mr. Velazquez a letter asking for his cooperation with the claim investigation. In addition, the adjuster attempted to contact Ms. and left a message for a return call.
On July 18, 2019, the adjuster again attempted to contact Mr. but his voicemail was still full. On that same day, the adjuster also spoke with Ms. who confirmed that her vehicle was one of four vehicles struck by Mr. The adjuster explained to Ms. that Mr. carried only $5000.00 of property damage liability coverage, which is the minimum amount required by the state of Pennsylvania. The adjuster also explained that the damage to all four vehicles would need to be assessed to ensure that the total damage to all four vehicles could be settled within Mr. $5000.00 property damage limit of liability.
On August 12, 2019, the adjuster spoke with Ms. and provided her with the claim status. The adjuster explained that payment could not be issued to her for her damage until the total damage of to all four vehicles was assessed to ensure there was an adequate amount of coverage under Mr. Velazquez's $5000.00 property damage liability limit.
On September 11, 2019, the adjuster spoke with Ms. and provided her with the claim status. The adjuster explained that the claim was still pending as information still had not been received to show the extent of the damage to the other three vehicles.
On September 16, 2019, the adjuster spoke with Ms. and provided her with the claim status. The adjuster advised Ms. that complete information had yet to be received and the file was still pending.
On September 17, 2019, as a result of this complaint, the supervisor contacted Ms. and apologized to Ms. for any service related issues that she experienced. In addition, the supervisor explained that the supporting documentation for all vehicles had recently been received and prorata settlement offers would be sent to each party. The supervisor explained that Mr. Velazquez would first have to approve the settlement offers and that each party would also have to agree to the pro-rated settlements and sign a release for the agreed upon amount. Upon receipt of a release back from each party, payments would then be issued accordingly.
The supervisor will maintain this file on diary to ensure that Ms. is kept apprised of the claim and payment status. We again apologize for any delays or frustration that Ms. experienced as a result of this claim.
Should you require additional information, please contact me at the number below.
Sincerely,
***
On behalf of Omni Insurance Company
Claims Compliance Manager
XXXX XXX XXXX extension
The Revdex.com should be ashamed of its self. This company is the worst. They stole money from me and I got to file a lawsuit.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Attempting to reach the business and no contact or support.
So I got into a accident in May 2019. Currently in September still waiting for a call back by numerous supervisors at this business. Got into a accident with one of their clients and have yet to speak to anyone about the situation because Everytime I call I am either avoided or put on hold for hours. I got a voicemail once and I've tried calling the lady numerous times to find out that the name, Claim number, and extension were all fake or false. I call the business at 6P.M. EST to talk to a claims agent. When I called, it said they were closed. On numerous occasions. When they close at 7P.M.(It even will say close at 7P.M. on the voicemail box.) I need answers and Support.
To be taken care of and respected like a human being from a business. I need to work out the billing and any other concerns with the business.
This is in response to the above referenced complaint, dated September 3, 2019. In the complaint, Mr. expressed concerns with the service and delays he experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize that Mr. found our service unsatisfactory.
On May 6, 2019, Ms. Harchelroad contacted our company and reported that on May 4, 2019, she caused an accident while driving through an intersection. Ms. Harchelroad advised that she struck another vehicle in the passenger side and also advised that there could have been a third vehicle involved. At the time she reported the claim, Ms. Harchelroad was unable to provide any information as to who owned or was driving the other vehicle (s).
On May 10, 2019, the police report was received which confirmed that Ms. Harchelroad struck another vehicle which was being driven by ***. Unfortunately, a telephone number was not listed on the police report in which to contact Mr..
On May 14, 2019, the adjuster sent a contact letter to Mr. and also attempted to contact Allstate, Mr. insurance carrier.
On June 3, 2019, and on June 25, 219, the adjuster attempted to contact Allstate and left messages for a return call.
On June 26, 2019, the adjuster obtained Mr. phone number from the passenger *** was in Mr. at the time of the accident.
On July 5, 2019, the adjuster attempted to contact Mr. and left a message for a return call.
On August 14, 2019, the adjuster returned a call to Mr. and left a message for a return call.
On September 3, 2019, upon receipt of this complaint, the supervisor attempted to contact Mr. and left a message for a return call.
On September 5, 2019, the supervisor was able to confirm with Allstate that they were handling the property damage to Mr. vehicle. Allstate's subrogation demand will be reviewed upon receipt and paid accordingly. On that same day, the supervisor also contacted Mr. to discuss his injury claim. Mr. advised that he had not received any correspondence or calls from our company. The supervisor confirmed that the city of McMurray, which was listed on the police report as Mr. address, was incorrect and updated it to Cannonsburg. On that same day, the supervisor was able to settle the injury portion of Mr. claim. The supervisor mailed Mr. a release and upon the return of Mr. signed release, payment will be issued accordingly.
It is the company's expectation that all calls should be returned either the same day or the next business morning, depending upon when the message was left. It is to be noted that the adjuster originally assigned to Mr. claim is no longer with the company, however the supervisor apologized for the delays and frustration that Mr. experienced during the handling of his claim.
Should you require additional information, please contact me at the number below.
Sincerely,
Marianne ***
On behalf of Omni Insurance Company
Claims Compliance Manager
XXXX XXX XXXX extension 2597
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response due to getting what I wanted solved in the first place, resolved.
I am being billed for insurance on a car that I never owned.
I tried to have my policy transferred to my new car when I got it. That was in April, and could not get a response. Finally in May, I got a response that said they needed the VIN number again. So I sent that. Finally in June, they sent an email saying my policy was changed. I noticed they did not remove my old car, and they added the complete wrong year and model car. Finally with this I requested my policy be canceled. It took 2 weeks for them to finally cancel it after me emailing them daily asking for an update. When they finally canceled it 10 days later, they said I had a balance. Just because they didn't process my request and had a car that I didnt own on the policy does not make me responsible in any way.
I want the bill removed from my account.
This correspondence is in response to the inquiry filed on September 3, 2019. Thank you for allowing us the opportunity to respond to your concerns.
Upon review of the policy, we truly apologize for the service experience that Ms. Black received and the balance due has been waived.
Again, we truly regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms. Black. If I can be of any further assistance, please contact me.
Cannot get in touch with anyone at the company to cancel policy.
I have been with the company for over a year. I recently got married in July of 2019. They renewed my policy without authorization from me. I reached out about my name change and got an email back. I then decided to go ahead and switch companies and I sent 6 emails between August 15 2019 and Aug 27 2019 requesting cancellation along with my new declaration page. I have not received any reply back, nor can I get anyone on the phone. I am worried they are going to illegally charge my card with an auto draft in September for a policy I did not agree to.
I want my policy cancelled immediately.
This correspondence is in response to the inquiry filed on August 27, 2019. Thank you for allowing us the opportunity to respond to your concerns. On August 27, 2019, Ms. (Hanna) spoke with a representative and the policy was cancelled August 30, 2019, per Insured's Request.
In regards to the statement that the policy renewed without authorization and unanswered emails to the service department. The renewal offer and debit payment notification invoice was mailed which stated the payment would be deducted from the bank account. The policy payments have been electronic funds transfer since inception date of July 8, 2017. The payments have been drafted from a checking or savings account on file or Ms. has been making a credit card payment via the automated phone system (IVR). Due to this, the policy payment was EFT drafted for the renewal term July 8, 2019 - July 8, 2020. The Director has addressed to the service team the importance of responding to consumer emails in a timely manner.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
I have been
I have been insured with Good2Go insurance since 6/19/19. On 7/26/19 I was rear-ended at while parked at a stoplight, sustained personal injuries and injuries to my vehicle. I reported the accident via their automated system 7/27/19. As I have not received a call from an adjuster to discuss my claim I have called numerous times and waited on hold for hours. I need the go ahead to go to my doctor after visiting the emergency room and I cannot get through to anyone in the claims department. I also need to find out how to go about getting my vehicle fixed. I have been on hold for over two hours today and still have yet to talk with someone.
I need a phone call immediately to discuss my claim.
August 8, 2019
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: XXXXXXXX
Complainant: ***
Contract Type: Private Passenger Auto
Company: Personal Service Insurance Company, a Good2Go Auto Insurance Company
NAIC: XXXXX
Insured: ***
Our Claim Number: XXXX-XXXXX
Policy Number: XXXXXXX
Date of Accident: July 26, 2019
Dear Ms. Phillips:
This is in response to the above referenced complaint, dated August 6, 2019. In the complaint, Mr. expressed concerns with the delays and service he experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize that Mr. found our service unsatisfactory.
On July 29, 2019, Mr. contacted our company and reported an accident which occurred on July 26, 2019.
On July 30, 2019 and the adjuster attempted to contact Mr. by telephone, however the voicemail was full and the adjuster was unable to leave a message. On that same day, the adjuster sent Mr. a contact letter.
On August 1, 2019, the adjuster again attempted to contact Mr., however the voicemail was full and the adjuster was unable to leave a message.
Upon receipt of this complaint, on August 7, 2019, the adjuster attempted to contact Mr. and was able to speak with him. Mr. advised that he was stopped at a red light and was struck in the rear by another vehicle. The adjuster reviewed Mr. coverage with him and because of his $2000.00 collision deductible, Mr. advised that he would like to pursue the at fault carrier for the damage to his vehicle. On that same day, the adjuster explained that the police report had been ordered and when the other vehicle's information became available, he would contact Mr. with the information so Mr. could file a claim with the at fault insurance carrier.
We again apologize for any inconvenience or frustration that Mr. experienced as a result of this claim. Should you require additional information, please contact me at the number below.
Sincerely,
Marianne ***
On behalf of Personal Service Insurance Company, a Good2Go Auto Insurance Company
Claims Compliance Manager
1800 727 6664 extension
Awful company. I've been using this insurance bc it's cheap and easy but I can never get on the phone with them. It's ridiculous. Hire more people to answer your phones or *** down your company. How unprofessional I can't even speak too someone when it's important. I was literally on hold for an hour and 45 mins. WHERE ARE ALL YOUR EMPLOYEES??? Zero stars if I could.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
You cant get customer service on the phone. You cant get your insurance ID cards on time, resulting in summons despite paying on time. They dont provide current insurance ID cards on their website login. Very poor service.They deserve no stars
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.