Good2Go Insurance Reviews (%countItem)
Good2Go Insurance Rating
Address: 2018 Powers Ferry Rd SE STE 400, Atlanta, Georgia, United States, 30339-7201
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I have been a customer over 2 years, paying on time each month. However, no one can take my phone call?
I have been trying to get a representative on the phone for over two weeks now, but have yet to be able. I feel so scammed right now. I have contacted by phone dozens of times, and left several emails. I pay way to much for coverage to begin with. This is the worst customer service experience I have ever had. DO NOT TRUST THIS COMPANY.
I want someone to call me immediately.
March 19, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Policy: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on March 7, 2018. Thank you for allowing us the opportunity to respond to your concerns. On March 5, 2018, we show that Ms. contacted our company by email regarding not being able to reach customer service and requested a call back. Our email service team does not do call backs but would assist her by email or fax with her request or she could contact the toll-free to speak with a representative. On March, 6, 2018, Ms. did speak with the supervisor of the call center and requested that the policy to be cancelled effective March 7, 2018.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
I purchased an auto policy on 3/01/2018 from good2go auto insurance. I was advice to shop with confident that there is a full refund guarantee within 14 days. I called today and cancel my order because I found cheaper insurance. They advices me after they cancel that there is no refund. I advices was I was told them she went back to her super visor but then advice me they will only refund me $80. How can they go from full refund, to no refund, to only $80 refund. Hasn't even been 24 hours that I place the order.
Product_Or_Service: 03/01/2018
Account_Number:
Refund I want full refund as promised before I purchased
March 15, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Policy: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on March 5, 2018. Thank you for allowing us the opportunity to respond to your concerns. The policy was effective March 1, 2018. On March 2, 2018, it appears that initially the policy was cancelled effective March 2, 2018, by the representative. The policy cancellation was corrected to cancel flat effective March 1, 2018. A credit card refund of the down payment of $86.00 made by Mr. was processed on March 3, 2018.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
This is a very unprofessional company that does not list correct business hours on their website or voice recording. They never answer the phone and have several listed bad reviews online. I have been unable to contact this company for several months now and when calling, have been left on hold for over an hour and nobody answers. They have a recording that wants you to hang up and call back during less busy days Tuesday- Thursday and I have called on those day at 8AM and 9Am and get no answer. I called a while back last year in November to request my Insurance ID card and after being on hold for an hour was rudely disconnected by a customer service rep just to call back and speak with another rude agent who swore that my card was mailed out. I never received it and had to call my Insurance agent to have one mailed. The company has no option on their website to switch to mailed documents and nobody can help assist with the change. I thought it would be more convenient to have documents emailed but the documents never load and I have no clue what my monthly payment is being as though you can only view what was previously paid but not what is owed. When you call the customer service number (***) The automated message wants you to hang up and call back or opt in for a call back. The shady thing about the call back is that when the rep calls back several hours later, the call back is from a private number and I do not except those. I feel as though they do not want to speak to their customers and are not willing to assist. I pay my bills on time and have been with this company for several years without any laps in payment or coverage and want some immediate assistance. I called yesterday 2/28/18 to find out about a payment increase and still do not have any answers. usually payments go down for drivers in good standing so I want some answers. What is a customer supposed to do if they need to report a death or an accident claim? We as paying customers should be able to get immediate answers
Product_Or_Service: Insurance
Account_Number:
Contact by the Business I would like an email sent to me or even a possible call back explaining correct detail on Hours of Operation and how to switch from getting documents emailed to having them mailed. I would also like to know why my payment increased. My policy number is
March 15, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Policy: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on March 5, 2018. Thank you for allowing us the opportunity to respond to your concerns. Our customer service department hours are 8:00 a.m. to 7:30 p.m. EST and the correct phone number for Ms. is 1-800-777-6664. Due to our high call volume, we do recommend that she utilize her local agent, Wade Insurance Services, who can be reached at phone number***.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
(The consumer indicated he/she DID NOT accept the response from the business.)
I still do not have an answer to my question as far as why my premium was increased and how to switch to having my documents mailed. You still don't answer your phones for your customers and should hire more employees. I never had these issues with American Independent and I will add that they were more professional. I have been going through Wade and glad that I have that option because Good 2 Go's customer service call center is not business savvy and paying customers can never reach a rep.
March 26, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Policy: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on March 20, 2018. Thank you for allowing us the opportunity to respond to your concerns. The policy had an increase in pricing due to a rate revision by the underwriting company, American Independent Insurance Company. As for emailing documents to Ms., our records show that all documents are mail to the address of record which matches the address provided in the complaint. We have emailed ID cards to Ms. at her request and no changes were made to how the documents are sent to Ms.. At this time, we offer emailed invoices to policyholders. All other documents emailed are done by policyholder request only.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
I had applied for car insurance with good2go on February 23, 2018. I have spoken with numeral representatives in the sales dept and put me on hold for six hours and Ive been calling for three days the customer service and all of the 1800 numbers. I have explained over and over I just want to cancel the policy . I have left emails with company no response , I even done the automated service with the company no one never returned my phone calls.
Product_Or_Service: Car insurance
Refund I want a refund back of 188.00.
March 12, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
503 Oak Place, Suite 590
Atlanta, GA 30349
Re:
File Number: XXXXXXXX
Complainant: ***
Policy: XXXXXXX
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on February 28, 2018. Thank you for allowing us the opportunity to respond to your concerns. Per the insureds request to cancel in the complaint, our customer service department cancelled the policy effective February 26, 2018. An email was sent to Ms. on February 28, 2018 and on March 1, 2018, a notice of cancellation was mailed to Ms..
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
The company had finally responded to the my email last week. Conflict has been solved.
My car insurance is cancelled due to non payment.
I can not pay my insurance online, I do not trust this company to take money directly from my bankingaccount, I have made numerous attwmpts to pay my insurance on time and even before the insurance was cancelled. I was on hold for over an hour and then the line disconnected, I called 4 times and 3 of the 4 I was disconnected. I can not get in contact witg this company. My job requires mw to have a vehicle and a vehicle with insurance as well as the state of IN requires me to carry car insurance. If I cant even get someone within thw conpany to accept my payment or even return a call how do I pay my bill?
I am seeking for the company to either reinstate .y car insurance or give me a refund on my coverage so i can get a different insuransce company
March 12, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
503 Oak Place, Suite 590
Atlanta, GA XXXXX
Re:
File Number: XXXXXXXX
Complainant: ***
Policy: XXXXXXX
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on February 26, 2018. Thank you for allowing us the opportunity to respond to your concerns. Below is a summary of the activity on the policy regarding the issues of concern by Ms. regarding payments to the policy. Our company allows credit card payments via our automated phone system at X-XXX-XXX-XXXX option 3 then option 1 or website https://mypolicy.good2go.com. The other option our Company offers is adding a credit card to the policy in which the premium would charge automatically each month.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms. If I can be of any further assistance, please contact me.
This Company has canceled our auto insurance WITHOUT NOTICE TWICE. Even worse, we have NEVER missed a payment!!
This company has blindsided my family without any notice of canceling our auto insurance. Today makes 2 times now. We have never missed a payment. No one calls and no one reached out to us to inform of us this SERIOUS STATE LAW ISSUE!! How unprofessional and morally wrong to do this when my husband and I are driving with our young children day in and day out. Thank God we didn't have an accident or get pulled over. Out of the 70 times, literally, that we've tried to contact customer service we are rudely placed on hold for hours at a time. Realistically, no one can hold that long. The first time we finally got a live person on the phone and explained what the problem was. They proceeded to tell us they had no idea why or how our policy was canceled and that they'd reinstate us right away yet our new policy would now be $200 more dollars each month!!! No explanation as to why the increase in rate. We had no choice. We paid the balance and 3 months later get a letter in the mail from Georgia DMV (state) demanding we pay a $25 fine in each vehicle for a lapse in insurance back in September!?! But we had no valid reason from Good to Go as to why they canceled us to begin with?!? Once again, we paid the fine. This morning, my husband calls to make a payment and the automated operator says there is no claim valid with our policy number. It has been canceled. AGAIN!!! No one has contacted us. No one will pick up the phone. This time I'm taking it a step further and calling the insurance commissioner. This is absurd and ridiculous and found very well cost us a fortune if we were to get pulled over or have an accident. This place is ridiculous and I do not recommend ANYONE trusting these people to make sure they keep you at the lowest rates and more importantly VALID AT ALL TIMES!!! In the past, if we've ever had a problem with auto insurance our company has reached out to us and they didn't stop til they got in contact with someone in our family. I am extremely upset and will not be keeping our families insurance policies with these people. They don't care about you and your families well-being. At this point, I want an explanation from the CEO and a reimbursement for the fines we had to pay and I'm sure we're going to be getting a fine once again from the state of Ga because these people just up and cancel our policy without anything contact or chance to resolve whatever they're reasoning is for canceling us. We haven't had an accident or given them ANY reason whatsoever to cancel us. This is nonsense stress that can be avoided if they cared about their clients. BUT THEY DO NOT!!
I want a phone call from the CEO him/herself with valid explanations for these horrific mistakes his company has made, a full reimbursement where we had to pay the State of Georgia motor vehicle division last month because the company canceled our policy for NO reason. We have valid proof that we tried contacting Good2Go for over 2 weeks back in September and now this time. Also, they need to correct the incorrect "lapse information " they've placed in the state of Georgia motor vehicle system. We have done absolutely NOTHING to be canceled. NOTHING!!
March 7, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
503 Oak Place, Suite 590
Atlanta, GA 30349
Re:
File Number: XXXXXXXX
Complainant: ***
Policy: XXXXXXX
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms. Duncan:
This correspondence is in response to the inquiry filed on February 22, 2018. Thank you for allowing us the opportunity to respond to your concerns. The Company would like to state that at no time has a policy cancelled without prior mailed notice to the named insured, ***. Below is the policy summary which will provide an explanation of the activity:
9/6/2016 - current
9/6/2016 Issued policy $2260.28 premium, $251.00 down payment; $227.00 premium, $10.00 policy fee, $10.00 deposit fee, $4.00 credit card fee.
9/17/2016 Mailed invoice due 10/1/2016 $195.00.
10/1/2016 Payment received $199.00; $185.00 premium, $10.00 service fee, $4.00 credit card fee.
10/18/2016 Mailed invoice due 11/1/2016 $195.00.
11/2/2016 Mailed intent to cancel for nonpayment effective 11/15/2016 $207.00; includes $12.00 late fee.
11/2/2016 Payment received $211.00; $185.00 premium, $10.00 service fee, $12.00 late fee, $4.00 credit card fee.
11/17/2016 Mailed invoice due 12/1/2016 $195.00.
12/2/2016 Mailed intent to cancel for nonpayment effective 12/15/2016 $207.00; includes $12.00 late fee.
12/16/2016 Payment received $211.00; $185.00 premium, $10.00 service fee, $12.00 late fee, $4.00 credit card fee.
12/18/2016 Mailed invoice due 1/1/2017 $195.00.
1/3/2017 Mailed intent to cancel for nonpayment effective 1/16/2017 $207.00; includes $12.00 late fee.
1/15/2017 Payment received $211.00; $185.00 premium, $10.00 service fee, $12.00 late fee, $4.00 credit card fee.
1/18/2017 Mailed invoice due 2/1/2017 $195.00.
2/2/2017 Mailed intent to cancel for nonpayment effective 2/15/2017 $207.00; includes $12.00 late fee.
2/16/2017 Payment received $211.00; $185.00 premium, $10.00 service fee, $12.00 late fee, $4.00 credit card fee.
2/17/2017 Mailed invoice due 3/1/2017 $195.00.
2/20/2017 Policy change effective 2/20/2017; add 2017 Ford Fusion with comp/coll coverage. $850.40 additional premium.
2/20/2017 Policy change effective 2/20/2017; add *** as driver. No premium impact.
2/21/2017 Mailed revised invoice due 3/1/2017 $347.00.
3/2/2017 Mailed intent to cancel for nonpayment effective 3/15/2017 $359.00; includes $12.00 late fee.
3/15/2017 Payment received $363.00; $327.00 premium, $20.00 service fee, $12.00 late fee, $4.00 credit card fee.
3/18/2017 Mailed invoice due 4/1/2017 $337.00.
4/3/2017 Mailed intent to cancel for nonpayment effective 4/16/2017 $349.00; includes $12.00 late fee.
4/16/2017 Payment received $353.00; $327.00 premium, $10.00 service fee, $12.00 late fee, $4.00 credit card fee.
4/17/2017 Mailed invoice due 5/1/2017 $337.00.
5/2/2017 Mailed intent to cancel for nonpayment effective 5/15/2017 $349.00; includes $12.00 late fee.
5/16/2017 Payment received $353.00; $327.00 premium, $10.00 service fee, $12.00 late fee, $4.00 credit card fee.
5/18/2017 Mailed invoice due 6/1/2017 $336.00.
6/2/2017 Mailed intent to cancel for nonpayment effective 6/15/2017 $348.00; includes $12.00 late fee.
6/19/2017 Payment received $352.00; $326.00 premium, $10.00 service fee, $12.00 late fee, $4.00 credit card fee.
6/20/2017 Mailed invoice due 7/1/2017 $336.00.
7/3/2017 Mailed intent to cancel for nonpayment effective 7/16/2017 $348.00; includes $12.00 late fee.
7/17/2017 Payment received $352.00; $326.00 premium, $10.00 service fee, $12.00 late fee, $4.00 credit card fee.
7/18/2017 Mailed invoice due 8/1/2017 $335.68.
7/27/2017 Policy change effective 7/27/2017; added business use surcharge to 2016 Dodge. $38.04 additional premium.
7/28/2017 Mailed revised invoice due 8/1/2017 $383.72.
8/2/2017 Mailed intent to cancel for nonpayment effective 8/15/2017 $395.72; includes $12.00 late fee.
8/19/2017 Payment received $387.00; $351.00 premium, $20.00 service fee, $12.00 late fee, $4.00 credit card fee.
8/20/2017 Mailed renewal invoice due 9/1/2017 $506.72.
9/6/2017 Policy expired 9/6/2017; $506.72 renewal payment not received. $12.72 outstanding balance remaining.
9/12/2017 Payment received $510.72; $454.00 premium, $10.00 service fee, $20.00 reinstatement fee, $10.00 policy fee, $12.72 outstanding balance, $4.00 credit card fee.
9/13/2017 Policy reinstated with lapse in coverage effective 9/13/2017 with payment received 9/12/2017.
9/17/2017 Mailed invoice due 10/1/2017 $476.00.
10/2/2017 Mailed intent to cancel for nonpayment effective 10/15/2017 $488.00; includes $12.00 late fee.
10/17/2017 Payment received $404.40; $378.40 premium, $10.00 service fee, $12.00 late fee, $4.00 credit card fee.
10/17/2017 Policy change effective 9/15/2017; changed comp/coll deductible, removed tow and rental reimbursement coverage and removed business use surcharge. -$963.60 premium credit to policy.
10/18/2017 Mailed invoice due 11/1/2017 $389.00.
11/2/2017 Mailed intent to cancel for nonpayment effective 11/15/2017 $401.00; includes $12.00 late fee.
11/15/2017 Policy cancelled 11/15/2017.
11/20/2017 Charge $25.00 cancel fee.
11/27/2017 Payment received $405.00; $375.36 premium, $10.00 service fee, $20.00 reinstatement fee, $12.00 late fee, $4.00 credit card fee, waived $25.00 cancel fee.
11/28/2017 Policy reinstated with lapse in coverage effective 11/28/2017 with payment received 11/27/2017.
12/18/2017 Mailed invoice due 1/1/2018 $417.00.
12/24/2017 Payment received $380.00; $366.00 premium, $10.00 service fee, $4.00 credit card fee.
1/2/2018 Mailed intent to cancel for nonpayment effective 1/15/2018 $49.00; includes $12.00 late fee.
1/15/2018 Policy cancelled effective 1/15/2018
1/20/2018 Charge $25.00 cancel fee.
1/21/2018 Refund $86.65 to credit card.
1/26/2018 Payment received $409.00.
1/27/2018 Refund $409.00 to credit card.
2/21/2018 Policy reinstated with lapse in coverage effective 1/27/2018 with no payment; added $20.00 reinstatement fee; processed policy change of address. No premium impact.
2/22/2018 Mailed installment invoice $507.00 due 3/1/2018.
2/26/2018 Payment received $511.00; $477.00 premium, $10.00 service fee, $20.00 reinstatement fee, $4.00 credit card fee.
3/5/2018 Reversed 2/21/2017 $10.00 service fee; 7/28/2017 $10.00 service fee.
3/7/2018 Reversed 1/20/2018 $25.00 cancel fee.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mrs.. If I can be of any further assistance, please contact me.
I have been in contact with *** Underwriting Representative Good2Go Auto Insurance. She has not followed up with me in regards to this issue with the dispute of my insurance not being correct. I was told that she would follow up with me. An old policy with the incorrect information which caused a huge dispute with my insurance. "I'm human we make mistakes" which was very unprofessional. The representative that set me up with the policy did a horrible job, did not explain to me about other services had to be added because I assumed I had roadside assistance. The call was very frustrating and you notice the reason for the frustration my last name is spelled incorrectly. I also attached a receipt to be compensated because I came out of pocket $100.00 for towing 07/19/2017 from *** CITY *** when I assumed I had towing and roadside assistance. Please review the call, and follow up with me in regards to compensation.
10/5 *** documented in an e-mail "The request Your request to have the call pulled for review has been sent to management. It will take approximately 4 to 5 business days to retrieve the call and once it has been reviewed we will contact you with the status this was."
12/20 I responded to documented in an e-mail "*** No one has ever gotten back to me in regards to discrepancy I had with the agent in regards to the file to pull the call for the towing assistance. Attach is a bill that was sent, I'm not paying anything until I receive credit for a $100.00 for the towing fee. If this touches my credit report I will take legal action."
I haven't heard anything back from anyone.
Good2Go (OMNI INSURANCE COMPANY) sent my information to Credit Collection Services 1/21/18.
I was stopped by an officer the stated my registration was suspended because of no insurance.
Citation Number: XXXXXXXX Failure to Maintain Insurance
Citation Number: XXXXXXXX Suspended Registration
Product_Or_Service: Insurance
Order_Number: XXXXXXX
Account_Number: XXXXXXX
Billing Adjustment I'm requested that I credit the full refund for 301.59 which Good2Go states I owe so I can be able to pay my registration fees, and I was looking for them to resolve this matter and they have not. This is insurance company these type of mistakes should not arise.
February 15, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
***
503 Oak Place, Suite 590
Atlanta, GA XXXXX
Re:
File Number: XXXXXXXX
Complainant: ***
Policy: XXXXXXX
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear ***
This correspondence is in response to the inquiry filed on February 2, 2018. Thank you for allowing us the opportunity to respond to your concerns. We have reviewed the policy and will reimburse the $100.00 towing expense to him. He should have the refund within 14 business days.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
My Grandmother has a policy with Good2go, but after this I will make sure she takes her business elsewhere. Since she's elderly I was handling a claim on her behalf. Today I contacted her adjuster, I called three times before I got an answer(which that was definitely not a problem). The adjuster picked up the phone and her exact words were 'This is***, you have called this phone four times. I have a customer, do you want me to transfer you to the voicemail or hold!? Caught by complete shock, I decided to hold. Once she returned to the phone I politely told her that was very rude of her to answer the phone in that manner, then she said to me 'it was rude of me to keep calling'. At this point I could not believe what I was hearing. She was beyond rude and unprofessional. After I got the information I needed which was her email address. I ended the call saying 'Thank you', even after all of the rudeness. I said 'Thank you? her response was 'Umm huh'. Okay so now I'm saying to myself this insurance company is a JOKE and could not be real in no possible way. I realized that I had to report this to a manager so I called back and followed the prompts to speak with someone in claims. After waiting for 20 minuets a lady comes on the line and stated she was an operator and was NOT claims. In the middle of me trying to tell her what it was that I needed, the lady transferred me right back in the queue. I was highly upset. Now my thought process is the managers may act just like the representatives. I have never experienced anything like this before. This company should seriously be called 'Good2go Somewhere Else'. Such a horrible experience.
Contact by the Business I desperately want to speak with management.
We are unable to assist Ms. with the information that has been provided in the complaint. We have contacted her at the number she provided and left a message for a return call asking for more information. We possibly would need a claim number, policy number, or possibly even her grandmother's information (name or address or date of accident) so that we may identify the claim and claim adjuster/ manager. Currently, we do not have an adjuster named *** on our claim staff and would need to know more information so that we can assist Ms. and her grandmother properly. Thank you
I CURRENTLY HAVE A AUTO INSURANCE POLICY THROUGH GOOD TO GO AUTO. I RECENTLY WAS INVOLVED I A CAR ACCIDENT AND HAVE BEEN UNABLE TO EVEN GET A RETURN CALL FROM MY ASSIGNED ADJUSTER. I HAVE LEFT SEVERAL VOICE MESSAGES AND EMAILS UNSUCCESSFULLY. THE COMPANY HAS YET TO EXPLAIN WHY I STILL HAVE NOT HAD AN APPRAISAL OR ANY ACTION TAKEN CONCERNING MY ACCIDENT WHICH OCCURRED 1/14/18. I AM STILL WAITING FOR RESOLUTION AS OF THIS DATE 1/29/17
Product_Or_Service: AUTO INSURANCE
Order_Number:***
Account_Number:
Repair TO HAVE MY CAR APPRAISED AND REPAIRED
February 6, 2018
Georgia Revdex.com
Attention: ***
Re: Your Case Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: American Independent Insurance Company, a Good2Go Auto Insurance Company
NAIC: ***
Insured: ***
Our Claim Number: ***
Policy Number: ***
Date of Accident: January 14, 2018
Dear Ms.:
This is in response to the above referenced complaint dated January 30, 2018. In the complaint you indicate Ms. expressed concerns with the delays and poor communication she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize that Ms. found our service unsatisfactory.
On January 15, 2018, Ms. contacted our company and reported an accident which occurred on January 14, 2018.
On January 31, 2018, the supervisor contacted Ms. and apologized for the oversight in addressing her claim and expedited the appraisal process.
On February 5, 2018, payment was issued to Ms. for her appraised damages, less her deductible.
Should you have questions or comments or require additional information, please contact me at the number below.
Sincerely,
***
On behalf of American Independent Insurance Company, a Good2Go Auto Insurance Company
Claims Compliance Manager
This company is absolutely horrible and it seems like they are struggling financially because they drag the smallest claims out. It also seems as if everyone there hates their job. No one tries to help, you're guaranteed to get hung up on and you will only hear from your claims adjuster when reporting the claim. After the initial report, that's it...nothing! I've been trying to get my bumper fixed for 2 months. This company does not care at all. I can't stress how horrible this company is. Horrible Horrible Horrible! Good luck!
We apologize Ms. experienced a delay in settlement and was not provided with adequate updates regarding the status of the claim. As of January 29, 2018, Ms. claim was paid.
Unable to contact anyone and have left both email and voicemail requesting call back.
My son has a policy with Good2Go and needs to submit a form to the VA DMV but is unable to get in contact with anyone. I have also tried for 6 days over the phone after wait times of up to 3 hours to get someone to answer the phone. He when I have both left emails requesting the form and/or call back as well. Each day is costing money. He pays premiums on time every month and we can not get one simple form or any service at all??
I need someone to email or call myself or my son Justin Brown regarding the form he needs per the DMV.
February 2, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Policy: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on January 29, 2018. Thank you for allowing us the opportunity to respond to your concerns. On January 29, 2018, we attempted to contact Mr. in regards to form needed for the Virginia DMV. On January 30, 2018, we spoke with Mr. and the appropriate form was completed and submitted electronically to the DMV on behalf of his son, ***.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
My boyfriend was involved in a hit and run by someone who is insured by this company. We've been trying to contact the claims adjuster since it happened back in November, and NOBODY has contacted us back. I even left a message with a supervisor. I cannot believe I'm not able to speak with anyone about this matter. Nobody even returns phone calls. I'm so glad my own car insurance company is way more considerate and professional than this company. I'd really hate to get lawyers involved, but it's looking like we don't have a choice now.
We are unable to assist Ms.. *** with the information she provided. Please provide a claim number or a policy number or the name of your boyfriend (the party involved in the accident) or the adjuster name. Once more specific information is obtained, we will be able to identify the claim and forward the claim information to the appropriate area so the issues can be addressed. Thank you.
Terrilble customer service. Don't waist your time
It is the company's expectation that we provide satisfactory service to our customers in all situations. We regret that the offer that was extended to you was not acceptable, our goal is to provide quality auto insurance at a reasonable price based on the driver's profile, location and the auto they wish to insure.
Called to get a refund and was immediately transferred to a different department and was on hold for a total of 3 hours!
I called because money was taken from my account for my daughters auto insurance when she had called a month ago to change accounts. I was immediately transferred to a different department and was on hold for 3 hours which automatically ended the call. I called back and got through to a customer service representative and was told that he couldn't help me and that I'd have to call back tomorrow. I gave him information I thought would be helpful to resolve the issue but he insisted there was no-one to help me and to call back the next day or send and email. He also told me that my daughter didn't have insurance with them since 2016, but we have bank statements and statements from good2go that prove that she was insured. I was given the name of *** who helped me on January 12, 2018 around 7:45 p.m. All I ask is that $*** be refunded back to me.
A refund of $***. Stop auto pay from my bank account.
January 19, 2018
***
Policy: unknown
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on January 16, 2018. Thank you for allowing us the opportunity to respond to your concerns. Unfortunately, we do not show any policies under Ms.. Her inquiry references her daughter but no information was provided to locate the policy. We recommend that Ms. have her daughter contact customer service to discontinue the use of the credit card or file a dispute with the credit card issuer.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
After multiple failed attempts to contact the company, I have not been able to reach anybody.
I have called multiple times and waited hours on end on hold. I have emailed with no response. I have not been able to get a hold of this company but they have no problem taking my money each month.
I would like the company to contact me. I would also like the company to give me the documents I have requested
January 19, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Policy: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on January 11, 2018. Thank you for allowing us the opportunity to respond to your concerns. We did speak with Ms. to see if we can assist in anyway. She confirmed that she was able to have those addressed before today.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
I HAVE BEEN INSURED WITH GOOD2GO AUTO INSRURNCE FOR 1 YEAR. THEY TAKE $200 PLUS DOLLARS MONTHLY FROM MY BANK. THEY SEND ME POLICY RENEWAL FOR $2800 LIABILITY FOR A YEAR. I HAVE BEING TRYING FOR 2 DAYS TO CALL CUSTOMER SERVICE TO HAVE MY POLICY CANCELED BECUASE CAN'T AFFORD IT, BUT NO ONE TAKING MY REQUEST SERIOUSLY. THEY HOLD YOU FOR HOURS ON THE PHONE, I HAVE EMAILED THEM, CALLED THEM, TO NO VAIL. AT THE END OF THE DAY, SOME ONE CALLED ME FROM THEM WITH UNKNOWN NUMBER, I SIMPLY ASKED THE REP WHAT IS YOUR NAME MULITPLE TIMES SHE REFUSED, TO GIVE HER NAME. AM I AS A CUSTMER WHO WORKS REALLY HARD TO PAY THEM AND BE TREATED LIKE THIS. THEY ARE VERY RUDE., VERY UNPROFESSIONAL REPS. THIS WHOLE ORDEAL MADE ME VERY SICK BY NOT GETTING DONE AS A CUSTOMER WHAT I NEED. SO I HOPE YOU AS Revdex.com CAN DO SOMETHING FOR ME.
Product_Or_Service: AUTO INSURANCE
Account_Number:
Billing Adjustment REFUND ME FOR 2 MONTHS
January 18, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Policy: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on January 10, 2018. Thank you for allowing us the opportunity to respond to your concerns. On January 9, 2018, the customer service representative did speak with Mr. and cancelled the policy per the insured's request.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
On 12/15/2017 my vehicle was involved in a crash with a drunk driver I have it recorded how intoxicated the driver was. It was two lane merging into one her lane ends and merges with the lane my vehicle was going. Due to the fact that she was highly intoxicated she didn't stop until another vehicle almost crashed into their vehicle. I called my insurance company they informed me that they no longer carry Tennessee clients that was after the month of December was automatically taken from my account. Furthermore, I was not notified about the change until that day.
Other (requires explanation) Due to the car being an older classic it was not causing major work the shop said they could tap out the very small dent and only paint where need the Black paint that rubbed into the gray of my vehicle. The total cost is only $906.41 labor and total care.
January 16, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Policy: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on January 9, 2018. Thank you for allowing us the opportunity to respond to your concerns. We notified Ms. by mail on October 3, 2017, that the policy would be nonrenewed for missing essential information effective on December 10, 2017. The last payment the company posted was on November 4, 2017, for $76.69 which was the final payment for the policy term December 10, 2016 through December 10, 2017. On December 19, 2017, when Ms. contacted the company regarding her policy we explained that the underwriting company Omni Insurance Company was no longer writing in Tennessee.
Thank you for the opportunity to respond to the concerns addressed by Ms.. If I can be of any further assistance, please contact me.
I opened car insurance policy number: *** on 10/06/2017. My payments are supposed to be $50.00 a month. When I went online this month to make a payment it stated that my payment was $61.00. I know that they took my payment automatically on the 1st of November, and the 1st of December, but that is not the date I wanted money taken from my account.
I cancelled auto-pay to prevent them from taking my payment early. My due date should be the 6th of each month since that is when I instated the policy. I have attempted to contact them several a few times this week and have sat on hold in excess of 45 minutes per call. Today was the first time I was offered the opportunity to leave my number for a call back. I am still waiting for that call back. I refuse to pay more than my stated payment of $50.00 per month. I am not late on a payment, they just kept taking it early.
I am on disability and have a fixed budget. I get paid on the 3rd of each month. For them to take it from me on the 1st of a month is causing issues.
It would seem that I am being punished for stopping auto-pay. It would be nice to be able to actually speak to someone. There was a person in sales, but he stated there wasn't anything he could do.
Product_Or_Service: Auto Insurance
Account_Number:
Contact by the Business I would like to resolve this issue today, before my policy expires tomorrow. I will not pay more than the stated $50.00 a month. I am not late as I started the policy on 10/06/2017. Last I checked it is billed monthly which means my due date is the 6th of each month. If I am being punished for cancelling auto-pay, I will just cancel my policy and go with the company I have a quote from in case this isn't resolved.
January 16, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Policy: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on January 8, 2018. Thank you for allowing us the opportunity to respond to your concerns. Mr. spoke with a customer service representative on January 5, 2018, regarding the payment of $61.00 due. The payment of $50.00 was due on December 31, 2017, and when not received a late fee of $12.00 was charged. On January 9, 2018, we responded to Mr. January 3, 2018, email regarding his payment. We advised Mr. that we would waive the $12.00 late fee as a one-time exception.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
Sideswiped and Left on the Street
One 12.30.17 my parked vehicle was hit along with 3 others by their insured. No one was hurt but my brand new pick up was damaged and not driveable. I called the Insurance Doctor who is the broker for Bankers Insurance who changed their name to Good2Go Insurance, there is no way to report an accident after hours, this occured at 4 am. I waited and tried many of the numbers available, prompted by voicemail to leave a number and I would be called back. I finally got the first person who routed me back to the same voicemail, a second person told me nothing could be done because they were leaving their office at 2pm that day and I would have to wait. I finally received calls in succession prior to 2pm with the same result. I have sent emails to every address I could find, they were either non-existent or reject my correspondence. Its been a few days and still nothing, I look out the window and see pieces of my truck laying on the ground which irritates me. I am with Progressive which according to Good2Go's website is a trusted partner, I spoke with my agent and if I don't get action I will let them do it and chase you for the money. Its fishy when it appears their own management writes testimonials as if he is a customer but I'm sure ***. is just a coincidence
I would like my truck repaired to its original state. (A new Nissan Titan with less than 2,500 miles in mint condition. The entire front right side if mangled, bumper quarter panel, tire is damaged, I am also unable to open the door. The custom paint should match the rest of the truck, I am surprised you have not heard from the other 3 vehicle owners). There are two car seats in the truck that will need to be replaced, your welcome to the original seats.
January 8, 2018
Revdex.com
Serving Atlanta, Athens and NE Georgia
Attn: ***
***
***
Re:
File Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: Good2Go Auto Insurance Company
Dear Ms.:
This correspondence is in response to the inquiry filed on January 3, 2018. Thank you for allowing us the opportunity to respond to your concerns. On January 1, 2018, we received an email from Mr. regarding the accident on December 30, 2017. Our office was closed on January 1, 2018, for the holiday. On January 2, 2018, Mr. was contacted regarding the claim.
We regret that the service experience received was less than adequate. It is the company's expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Mr.. If I can be of any further assistance, please contact me.
This Company is absolutely terrible- will not return phone calls.
This is absolutely the worst company that I have ever dealt with. I was in an accident with one of their insureds on December 6, 2017. I have called the claims adjuster hundreds and hundreds of times and left voicemails. Today, January 3, 2018, I find out that said claims adjuster is no longer with the company yet still has a company voicemail stating that he is in the office today. Come to find out they have not even assigned the claim to another adjuster. Today I have called the claims manager as well as the director of claims. Oh and by the way this accident was 100% the other driver's fault covered by Good2Go. Run, run away from this insurance company and by the grace of God, hopefully, no one covered by them ever gets in an accident with you. That is truly the only way you will be Good2Go.
This is absolutely the worst company that I have ever dealt with. I was in an accident with one of their insureds on December 6, 2017. I have called the claims adjuster hundreds and hundreds of times and left voicemails. Today, January 3, 2018, I find out that said claims adjuster is no longer with the company yet still has a company voicemail stating that he is in the office today. Come to find out they have not even assigned the claim to another adjuster. Today I have called the claims manager as well as the director of claims. Oh and by the way this accident was 100% the other driver's fault covered by Good2Go. Run, run away from this insurance company and by the grace of God, hopefully, no one covered by them ever gets in an accident with you. That is truly the only way you will be Good2Go.
January 5, 2018
The Georgia Revdex.com, Inc
Attention: ***
Re: Case Number: ***
Complainant: ***
Contract Type: Private Passenger Auto
Company: Omni Indemnity Company
NAIC: ***
Insured: ***
Our Claim Number: 2017-***
Policy Number: ***
Date of Accident: December 6, 2017
Dear Ms.:
This is in response to the above referenced complaint, dated January 4, 2017. In the complaint you indicate Ms. expressed concerns regarding the delays and service she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize for Ms.' concerns.
On December 29, 2017, payment in the amount of $1860.55 was issued for the damage to Ms.' vehicle. On January 3, 2018 and January 4, 2018, a member of our claims management team contacted Ms. and provided her with the status.
Should you require additional information, please contact me at the number below.
Sincerely,
***
On behalf of Omni Indemnity Company
Claims Compliance Manager