Goat Reviews (%countItem)
Goat Rating
Address: 3960 Landmark St, Culver City, California, United States, 90232-2315
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Never received product after having money withdrawn from my account. Received order confirmation and never received a tracking number.
Purchased Jordan Infared Retro 6 on 04/01/2019 in size 11.5 was charged a total of $265. $10 doe shipping. Was told by representative by email they shipping carriers could be one of three. Stop receiving communication from representative. Would really just want a refund or the product shipped a soon as possible as it is a gift.
Seeking refund of product minus shipping unless product can be rushed shipped.
We appreciate you reaching out once more regarding this purchase. As advised previously, the screenshot provided of your order confirmation appears to be illegitimate. Should you have any valid order information available, we ask that you reach out to our support team directly so that we may successfully identify your order. We look forward to hearing from you.
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I sent order confirmation to the business but is still out the product and the money I spent. These were a gift for someone.
We advise once more that the order confirmation previously provided to our support team was not valid. As such, we ask that you either provide an alternative order confirmation or contact your financial institution to file a dispute as GOAT retains no record of your purchase.
I am complaining due to poor customer service, slow response time, and the company's return policy.
I ordered a pair of shoes for my son as a birthday gift on 03/31/2019. When I searched the shoes I indicated I needed a youth size 6. I found the shoes and placed an order paying $110, plus an estimated $10 in shipping costs. When the shoes arrived on 04/05/2019, I was sadly disappointed when I opened the box to find the shoes were an INFANT size 6. I immediately requested to return the shoes and was emailed a shipping label. Within that email it explained I would only be refunded $94 of the original $120 I paid due to more shipping costs. I submitted a "ticket" to the company on their cellphone application as I could not find a customer service number anywhere. My complaint stated the following, "I purchased a pair of shoes in a youth size 6 that showed up in a toddler size. Now I'm being charge shipping to send them back. I'm not satisfied with this." The "ticket" was responded to by explaining "I did check and see that the size ordered for Air Jordan 1 Retro High TD 'Origin Story' was for US 6.0 I (I indicates an Infant Size). Per out return policy, we will refund you for the amount you paid, less the shipping costs to and from you." I responded "There isn't a resolution here and your website doesn't make that clear. This has been a horrible experience and I will never be shopping with GOAT again. Your customer services is less than pleasing and I will be sure to share that with others. What a joke."
I returned the shoes to UPS with the correct label on 04/08/2019. On 04/12/2019, I sent another "ticket" asking "When will I receive my refund??" The response was as follows, "Hi ***, Thank you for reaching out. Upon checking, it is still on the way to us. Once we receive your return, the sneakers will be evaluate before your refund is made. Kindly allow up to 7 business days for the evaluation process. Please note that all refunds from approved returns will be in the form of GOAT credit." I was highly upset at this point. My response was "Due to the poor experience and lack of information from GOAT I will not accept a credit as my refund and would like the funds returned to my credit card. My experience with this company has been less then pleasing and I am working on a claim with the Revdex.com. I would like a refund to my credit card. Thank you. I have no desire to continue business with this company and will NOT accept "store credit."
On the same day minutes later I receive an email stating "Your return has been approved and a refund of $94.00 has been issued to your GOAT account as credits to use on future purchases."
I am MAD!! I want my money back so that I can buy my son shoes FROM A STORE for his birthday. This has been such a hassle. Help!
I want a refund credited to my credit card, not the "GOAT account" to use in the future. I want nothing more to do with this company.
We apologize for any confusion regarding your recent purchase on GOAT. Per our Return Policy, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you, by issuing you site credit (GOAT credit) to use on future purchases. Since the product you received (Air Jordan 1 Retro High TD 'Origin Story') checks out against the original SKU, size, and condition on the order confirmation, your return would be processed within our standard policy. It is important to also note that 'TD' indicates a 'Toddler' shoe as well as the listing photo pointing to an Infant shoe, visible to the naked eye. The credit issued upon the return of this order is currently available via your GOAT account, never expires, and will automatically apply towards checkout on your next order. We recommend utilizing our conversion feature when placing a future order in order to determine your correct size. If there is anything else we can help answer at this time, we invite you to contact GOAT directly for additional assistance.
I put a bid that was accepted for a pair of deadstock Ultra Boost shoes in chalk white color.
What was shipped to me were shoes that had obviously been used. This shows that their authentication failed (which is their primary business) and they refuse to give me nothing more than credit on their website which I will no longer support.
Product_Or_Service: Adidas Ultra Boost Shoes
Order_Number: XXXXXXXX
Modification/discontinuance of If they cannot provide a fair service in good faith, they should not fraudulently advertise that they offer that service. I would like a refund in full sent to my paypal NOT GOAT CREDIT.
Thanks for taking the time to reach out in regards to your recent GOAT order. After careful consideration and review of your provided photos, a full refund to your original form of payment has been issued for this purchase. Please allow 2-3 business days for this adjustment to be reflected on your GOAT account. If there is anything else we can do to help at this time, we invite you to contact our support team directly at ***@goat.com.
I sold a pair of Shoes thru Goat and buyer didnt want to proceed with the sale. I Opted to have my shoes sent back to me and they have never shipped.
Description: Yeezy Boost 350 V2 'Cream White/Triple White' - SKU CP9366
Mens Size: 12
Price Sold: $285
Order # *** (when sold) and
# *** (being shipped back)
Return Tracking Number: ***
Sale Date: 3/20/19
Date Shipping Label was created to Return shoes: 3/23/19 - 11:46 AM
Customer Service Rep: ***
I sold a pair of shoes through Goat App on 3/20/19 and shipped them out on 3/21/19. The shoes arrived on 3/22/19 at GOAT for verification. The Buyer Backed out because of some imperfections and I opted to pay the shipping fees to have them sent back to me. Goat sent me tracking information on 3/23/19 and that my shoes will be shipped back to me shortly. On 3/27/19 the shoes still did not ship so I contacted Goat app to follow up on the status. I was told by customer support that to allow 3 business days for tracking to update. 4/3/19 - No updates, so I contacted Goat again about the status and on 4/5/19 I was told they are receiving a lot of request for the same issue please allow 24-48 hours for your shoes to be shipped to you. 4/10/19 - I contacted Goat and have not been contacted since. It is now 4/16/19 it is almost week 4 since the shipping label was created and still no contact or explanation on what happened to my shoes. I believe I have given a fair enough time for this issue to be resolved, but doesn't seem like I am getting anywhere with Customer Service.
I would like to get my shoes returned to me.
We are sorry to hear of the shipping delay with your package return! According to the tracking however, your shoes were successfully delivered on 4/17/2019 and a credit was issued to your account towards a future purchase for the inconvenience. If there is anything else we can do to help at this time, please don't hesitate to reach out to our support team directly!
(The consumer indicated he/she ACCEPTED the response from the business.)
Business returned shoes and credit was received. Much appreciated.
I purchased a 'New? pair of shoes from this company. A few days later I received an email stating that one extra insole was missing and would I accept the shoes with a $5 discount. I accepted, but immediately realized that the insoles were not just missing, the ones that were being sent were clearly used and had dirty feet print in them. I immediately contacted their customer service department to have the shipment stopped. They refused to stop the order and shipped them out to me anyway the next day. I have been fighting with them ever since. When the package arrived, I refused and returned to sender bc they should have never been shipped to begin with. Now the company wants to charge me over $30 in shipping fees and only refund me barely more than half of what I paid due to deducting shipping fees for shoes that should have never been shipped to begin with.
Product_Or_Service: Women's shoes
Other (requires explanation) I want a full refund of the purchase price of the shoes, which is $100.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see that a member of our leadership team reached out to you in regards to your order.
Your ordered sneaker was verified as new and no signs of being worn but had missing insoles. We informed you about this issue prior to shipping and you have agreed to the discount and to receive the shoes.
After this is accepted and chosen by you through the app, the sneakers are forwarded to packaging for shipping (streamlined process) therefore we are unable to cancel.
If you have received the sneaker in used condition, you can send us a photo of the sneaker showing the areas that you think made the sneaker in used condition so we can address it properly.
You agreed to our return policy
Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you by issuing you a site credit (GOAT credit) to use on future purchases.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Return of a shoe order
y customer service.
I bought shoes from this company they said they inspected for defects & authenticity. When the shoes arrived there was a very obvious scratch across the top of one shoe lace holder. They said they can offer store credit minus the cost of shipping or I can keep the defected $125 shoes and they'll give me $10 store credit. This is not sound business practice. I should not be charged for shipping when this company's inspector is the crux of my problem. It is their fault my shoes weren't inspected, I should not be charged for their negligence in business. Instead of dealing with GOAT direct (because of their incompetence & slow response time) I have decided to file a claim with my bank. I hope you will do something about this company that is ripping people off with false advertising and s
I just want a pair of the shoes I paid for without any defects. I shouldn't be charged anything.
We are sorry to hear that you were unhappy with your recent purchase! While GOAT inspects every sneaker for authenticity and condition prior to shipment, minor manufacturer inconsistencies would not be considered a defect during our verification process. As such, after reviewing the photos provided of the 'scuff' found on your shoe, we stand by our original determination that your purchase is eligible for a standard return. Should you wish to proceed with the return, please don't hesitate to contact our support team directly for assistance requesting a pre-paid shipping label.
(The consumer indicated he/she DID NOT accept the response from the business.)
A scuff on any par of collector shoes devalues them. You sold me a pair of devalued shoes at full price and then refused to exchange them or offer full refund. It's crazy to me that you won't acknowledge your inspectiors failed their duties, makes me question if GOAT really does authenticate their shoes, cause an expert wouldn't miss a scratch so blatantly obvious. I demand a full refund or exchange to rectify GOAT's substandard business practices
Please advise once more that GOAT is a Marketplace, and not a Retail Store. Should a scuff be found on a shoe received directly from the manufacturer however, your options to proceed would be offered just the same - as a return or to keep the item as received. Previously, GOAT offered an option to return within our standard Return Policy, or a partial credit should you chose to keep the shoes, which was previously declined. If there is anything else we can help answer regarding our policy or verification process, we invite you to contact our support team directly for additional assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't care if you're the manufacturer or a marketplace. Neither one sales defaced or defective collectors shoes for full price. I don't see how you can believe it's a good business practice to see scratches and marks & not discount the item or list it as new with defect instead of brand new. That is false advertising. Furthermore, no offer to replace the shoes was made. No offer was made to fully refund the purchase either even though I reached out to the company within 48 hours of delivery. It is not an acceptable business practice to only offer a 80% refund minus the cost of shipping. A full refund was requested from Goat and was declined & in lieu a $10 coupon or < 10% of the purchase amount was offered as compensation. This is an unacceptable business practice and hence why this report was filled & w dispute with the issuing bank was filed.
Wrong Size delivered
I ordered a pair of Ultra Boosts 4.0 Size 11 for $135 on 04/02/19. They arrived today 04/05/19 and the box states Size 11 but the shoes are a size 12. The company "pre-authenticated" the shoes, but somehow missed that the box and shoes did not match. I would like a refund for this error as I cannot fit into size 12. Based on the customer service reviews, I hesitate to send these shoes back as it seems as though few people are refunded for their purchases from this company.
Resolution would be a refund for sending the wrong size shoes.
We are sorry to hear of this issue with your recent purchase on GOAT. Please know that anytime you receive your product in a different condition than originally listed, we ask that you contact GOAT directly within 3 days of delivery. Our records show that after notifying our support team on 4/5/2019 that you were shipped an incorrect shoe, a pre-paid shipping label was provided on 4/9/2019 in order to process a full refund to your original form of payment upon return. As of 4/23/2019 however, the return tracking does not reflect any movement. Please don't hesitate to reach out to us if you require any additional assistance at this time.
(The consumer indicated he/she DID NOT accept the response from the business.)
why is it my responsibility to check that the size is right before wearing the shoes? I thought you guys had a money back guarantee if the shoes were not authentic. I believe that applies to this situation. I got $20 credit and thats it. I am asking for a full refund
Please note that at no time in our previous correspondence has there ever been a concern of authenticity with your order. While GOAT takes full responsibility to inspect and verify your purchase at our warehouse prior to shipment, it is also the responsibility of the purchaser to review our Purchase & Return Policy, which explicitly states that GOAT must be contacted about any issues within 3 days of delivery and to return the sneakers in the same condition as when received to be eligible for any credits/refunds. Regrettably, as the condition of the shoes were changed prior to contacting GOAT, we are unable to offer insurance for the product at this time. Additionally, when a credit was offered by our support team for this issue, your response to the agent was received as 'That would be great, thank you' and the rating supplied to the ticket was that you were 'Satisfied'. A credit was previously added to your account, upon your request, never expires, and will automatically apply towards a future purchase at checkout. If there is anything else we can do to help at this time, please don't hesitate to contact GOAT directly for additional assistance.
I sold No Comply x *** x Era 'Doodles' via GOAT platform, to which they cancelled with no justification, communication, and ignores my messages.
The No-Comply x *** x Era 'Doodles' in a men's size 9 was sold on March 18 for a total of $350 (equivalent to a payout of $311.75), and I shipped the item on March 21, within the 3-day shipping timeframe requested by GOAT. I then contacted them on 3/27, 3/28, and 4/2 to which I received no communication. GOAT proceeded to cancel my sale, with the reasoning that I sent the wrong SKU/SIZE, which is a lie, as their own message states that the SKU and SIZE I shipped was the exact same SKU and SIZE which was sold. I have all the necessary communications and would gladly share them if necessary. At this point, GOAT is not responding to any of my messages (they keep marking my new issues/tickets as 'resolved'), they won't pay me the payout for the sold sneaker, and will not ship my product back to me. I demand to receive the payout as I did everything correctly. I have been a GOAT seller for a year and have never had an issue.
I am seeking the store credit of $311.75 as that was the payout I should have received for a transparent and legal transaction I made.
Our sincerest apologies for the confusion regarding this sale! Our team is investigating the issue found upon verification of your sneakers and will reach out to you directly via the email associated with your GOAT account shortly. We look forward to assisting you further!
(The consumer indicated he/she DID NOT accept the response from the business.)
I would not like to close this dispute as the issue has not been resolved yet. I will await for an email communication from GOAT but I have not received one during the multiple opportunities I have contacted them about it.
Once I receive communication from them, I will update this ticket, and will request to close the ticket when I receive the entire amount for the sale ($311.75).
Thank you
Document Attached***
The company has issued the payout and has resolved the issue. I appreciate the effective and quick communication. We can close out this complaint.
unwillingness to correct their error on recipient address
I ordered a pair of sneakers from Goat.com. On the form for recipient address I clearly stated the recipient's name and address. As I completed the order I noticed that the address was only the street address and not the name. I attempted to edit and found that again the name was there. Again on finalizing the order only the street address was there. I placed the order and sent Goat an email wishing confirmation that the name would be on the shipping label. They emailed back that they couldn't change the order. I emailed them again stating I didn't want the order changed but only I wanted the name and addressed as I had given it. Again they said they couldn't but maybe the courier could. Of course they did't share who the courier was. I am concerned that without a name the package will get lost. This is an expensive item. It is a fault in their system that the name doesn't appear on the final form even though I stated it.
I want confirmation that the name will appear on the address label as I had set it up so that accurate delivery is assured.
We apologize for any confusion regarding the requested confirmation of your recent purchase. According to our records, your order was correctly addressed to the preferred name and street address during checkout and was reflected as such in your order detail. Please note however that for security purposes we are regrettably unable to make any edits to your shipping information should your request have been to change the address and not confirm it. Again, we apologize for any confusion over this!
For future orders, we advise that your courier is designated at the time your shoes have been successfully verified and are being packaged for shipment. Once your order is ready to ship, we will reach out to you with a link to tracking. Since your package shows it was successfully delivered as of 4/9/2019 and we have not received any additional communication from you since that time, however - we do hope you are enjoying your new shoes! Please don't hesitate to contact GOAT directly if you have any other questions or concerns!
(The consumer indicated he/she ACCEPTED the response from the business.)
On 03/07/2019, I sold my Off-white air max 90 shoes through Goat with market value $ 528. I shipped my Off-white air max 90 to Goat. But they said what they received is another shoes with market value less than $300. I contacted their customer service many time with pictures of my shoes and tracking number of that package. They said they would investigate but I never hear back. They keeping saying I shipped them that less than $300 shoes.
Other (requires explanation) Refund my money or shoes.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We do see that members from our support team reached out to you in regard to this. Our team had security footage reviewed and confirmed that we received the Air Jordan 6 Retro 'Infrared' 2019 from the tracking provided by you.
These were placed on consignment for you and sold. Your earnings were applied to your GOAT account and you have cashed out the funds to your account.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
On 3/22/2019 I received a pair off black off white nike prestos*** I had ordered that were supposed to be new with a good box. The box and the shoes were damaged. I paid A LOT of money for these shoes and expected them to be as listed new and a good box. I immediately messaged Goat app via their ticket system since they have no other way to communicate with their customers. I provided pictures and details and I have received nothing but automated messages since then and its two weeks this is unacceptable. To be sent a damaged item and not be able to get some type of resolution or assistance.
Product_Or_Service: nike off white presto
Other (requires explanation) Store credit for a price that corresponds better with a used or damaged pair of shoes. Also, basically some kind of communication after two weeks would be nice.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our support team reached out to you in regards to your issue.
We did offer you additional credit for the issue or an option to return.
You agreed to the credit and it was applied to your GOAT account.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I placed my order online on March 30th at 12:45 am, sent my customer help request on GOAT app at 12:49 am as soon as an order number was generated, and requested to ship my package to Canada via ***. "***" responded on Mar 31st that she has placed a comment on my order to ship via ***. On Apr 1st I reminded *** again, she responded & told me to be patient. On Apr 3rd seller has shipped the package to GOAT and indicated as shipping via DHL Express instead. I asked *** why, she apologized and admitted shipping department did not read her comments and it was her fault. I responded this is not acceptable on Apr 3rd and asked for reimbursement of DHL brokerage fees. "***" responded they cannot waive government duties which was not my request. "***" said sorry about the mistake but if I am "unable to pay the custom fees upon delivery, you may have the package returned under our normal return policy". I had paid CAD $58.85 to DHL for the brokerage fees which I am clearly "able to pay". This is my first purchase with GOAT and I would like a refund of CAD $58.85 and let others know about what I experienced, and make their own judgement if they should still ship at GOAT with these rude & useless customer service.
Other (requires explanation) I would like a refund of CAD $58.85 DHL brokerage fees back to my Apple Pay.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We do regret to inform you that this charge comes from your country directly to accept imports on your behalf. GOAT does not have any control over this fee, nor do we collect any part of it.
This additional fee is agreed to be paid at the time of checkout, and can also be found below:
International delivery times vary and international customers are responsible for any additional taxes once shipped.
***
I definitely apologize for this, I wish we had a way to reduce this fee, but it is something enforced by your countries government.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
NOT RESOLVED - this complaint was placed in April 2019, and GOAT didn't care to respond until February 2020, and not returning *** DHL brokerage fees. This is a BROKERAGE FEE NOT BEING ENFORCED BY CANADA, BUT DHL. If GOAT does care about me as a customer, it would not take 10 months, and 2 re-opened Revdex.com case to provide a generic response. Unfortunately if you can't control DHL for a refund, it will be from your own company to take this complaint on your own. This clearly shows your lack of responsibility and narrow mindedness toward your own customers.
Thank you for reaching out to GOAT and we apologize for the delayed response. When placing an order with GOAT, the buyer is given a warning on the check-out page that all international orders are subject to customs fees. The buyer is responsible for paying these fees as they are imposed by their government. Unfortunately, since this was disclosed to you before you made your purchase, you are responsible for paying those fees.
If you have any further questions, please reach out to us directly.
Purchased shoes, did not recieve, filed a claim right away, and now no updates or responses from customer service.
I purchased a pair of shoes on 2/28/19 for $360 which included the shipping charge. Days later I was informed that the shoes were not new and were in fact used and offered a small discount, I declined the discount and requested my money be put in to my account for credit, as my son really wanted these shoes for his birthday. On March 9th 2019 I purchase already verfied new shoes for $460, so I used the credit and paid an additional $100, the shoes tracking showed delivered and they were not on my door as the tracking said left at my door, I checked with neighbors but do live in a single family home. I immediately reached out to GOAT just to find out they do have a telephone number, I was asked to verify my address, I responded right away, I was then sent an affidavit stating I did not receive and they would start an investigation I sent this signed formed back right away along with a copy of my drivers license. I was sent an email on March 20th by *** @ 9:49 am stating he submitted my claim to their insurance and that it is my responsibility to follow-up in 7 days and that they would not follow-up with me. I have now sent status emails everyday since March 27th as they instructed and have not gotten one email back with an update. I opened another ticket asking for status and that was closed without a response. I need a status of the total refund to my credit card in the amount of $460 or a brand new pair shipped out that requires a signature for delivery.
I would like a refund to my credit card for the full amount of $460 or a replacment pair that requires a signature for delivery.
We are sorry for the confusion regarding your recent experience purchasing on GOAT. Our records indicate that this purchase was made using GOAT credits issued from a previous order. Since your refund for the lost package was issued to the original form of payment, the full refund was credited once more to your GOAT account. Unfortunately however, the total credit balance was later applied towards two separate orders, both on 2/28/2019. Because of this, we are unable to reverse any GOAT credits issued at this time. We do hope this helps explain and that you are enjoying your new shoes! If there is anything else we can do to help at this time, please don't hesitate to contact GOAT directly for additional assistance.
You're honestly better off just risking it with eBay. The customer service is almost non existent so if you have an urgent issue it'll take them a good 2 days to reply. The fees are high and on top of that to transfer funds to PayPal you're charged 2.9%. The pair of shoes I sold was delivered to the warehouse on a Friday morning. After the shoes weren't authenticated by Monday afternoon I emailed them and surprisingly received a response a few hours later saying the shoes were delivered on Monday and they'll be authenticated soon. Emailed them back saying that didn't sound right but accepted the answer anyway. On Tuesday I checked back to see the status and the status changed to shipment delay, basically saying UPS lost the shoes and haven't heard anything else from customer service.
Please note that oftentimes there may be a slight delay from the time a courier shows a package as delivered via the tracking and the time GOAT has successfully scanned in your package as received in our warehouse. As such, upon verifying the receipt of your package on 4/1/2019, the sneakers were then queued for authentication and cashed out within the expected timeframe of 1-2 business days, on of 4/02/19. Please don't hesitate to reach out to GOAT directly if there is anything else we can do to help at this time!
Don't know what you're talking about. Shoes were delivered on a Friday morning but whatever. I'm pretty much through with this company just because based off the customer service alone.
Due to the large volume of packages received at our warehouse daily, a delivery scan provided by the courier does not indicate that your package has been successfully received in regards to the completion of your sale. Again, there may be a delay between this initial delivery scan and when your sneakers have been checked in and processed with our authentication team. At this time, your cash out was paid to your GOAT account however. If there is anything else we can help answer or explain, please don't hesitate to reach out to our support team.
Never received my sneakers contacted customer service still waiting on help.
I ordered my sneakers from goat on 3.8.2019 they were supposed to be delivered on 3.15 however the sneakers never came. When I contacted goat on 3.15 I was told I would receive a response within 48 hours never did. I contacted them again and again and then I got an automated response . I then contacted them again becoming irate and received a response stating I would be removed from the site if I continued to use profanity. Afterwards I was informed I would receive an affidavit via email which I did that was on 3.22.19 . I sent the affidavit back the next business day. And have not received any additional information since . It is now going on 3.30.2019. When I go to contact goat it redirects me to my old complaint which I filed over 2 weeks ago . When I explained to goat how unprofessional this was and how I still didn't receive my sneakers or anything in regards to how they will help me with my order they disregarded my complaint. FYI I STILL HAVE NOT RECIEVED MY SNEAKERS!!!!!
Either a refund or a new pair shipped out I honestly don't even want to deal with this app anymore because of the lack of acknowledgement and the lack of desire to help me !!!!!
Thanks for reaching out in regards to your recent order. Regrettably, it appears as though your package was lost while In-Transit from GOAT to you. While rare, issues including damaged or missing packages at the fault of the shipping courier do occur. When filing a claim, we do ask that you follow up with us directly as oftentimes your package may be received at a later date. Our records show that as of 4/10/2019 however, a full refund was issued to your original form of payment for this loss.
Please don't hesitate to contact GOAT directly if there is anything else we can do to help at this time. We are sorry this one didn't work out!
I have bought One pairs shoes for brand new from Goatbut when I receive the shoes I find it was been worn.I want to refund.
My order is XXXXXXXXi have bought Curry 4 gold/White for 125dollar.I use paypal pay itbut when I received this is Not newwas worn so much times.It doesn't match my description of the order.So I want to take shoes back to goatAnd get refund.
i want Goat give me refund of 125dollarThen give me a address to return shoes back.
Thanks for taking the time to reach out in regards to your GOAT order. We are very sorry to hear you were unhappy with your purchase! Please advise that per our Return Policy, you have 3 days to request a return from the date that you received your item(s). In the event you ever receive your sneakers in a condition other than originally described, we ask that you reach out to GOAT within this 3 day return window so we can best assist.
According to the tracking, your sneakers were successfully delivered on 1/29/2019. Since we did not receive a request to return your order until 3/27/2019 however, 2 months from the delivery date, the window for return had expired and we are regrettably unable to offer any credit/refunds at this time.
We hope this helps explain. Please don't hesitate to contact GOAT directly if you require any additional assistance or have any other questions.
goat take me shoes and did not pay for me
I send a OFF-WHITE x Air Max 90 'Black' shoes on goat for selling, but when they received they was like I send a different shoes which has different value, so I either can not get back my shoes or get back my money, because the shoes is worth 528$, and they did not want to solve my issue and did not give me response on this issue, so I think they just cheat on me. I Send my shoes on march 11,2019 the shoes delivered on march 12, 2019. the order number is XXXXXXXX.the payment should 528$, I did not get any payment
I have to get back my shoes or get back 528$, because this my own product. they can not just ignore my issue, this is "stole"
Thanks for reaching out in regards to your recent sale. Please note that all sneakers on GOAT are listed by SKU to ensure potential buyers are able to purchase any specific make/model desired. Since all sneakers are then verified at GOAT prior to completion of the sale, our authenticators will confirm the SKU on the shoe tag correctly matches the SKU listed in order to be eligible for cash out. Unfortunately however, our warehouse has confirmed both during verification and again through our video surveillance footage that we received a XXXXXX XXX in association with this order, while your original listing was for a AAXXXX XXX.
In the event your sneakers do not pass verification, you have the option to either re-list the sneaker under your account through consignment or pay the return cost to have the shoes shipped back. Please don't hesitate to reach out to GOAT directly if you require additional assistance updating your listing or requesting a return. We are always happy to help!
my order is cancelled by goatand my money is not paid back to me.
and the shipping messages showed its delivered successful.
Order Details
Order #: XXXXXXXX
Name: Zoom Kobe 4 Protro 'Draft Day'
Condition: New
Box: Good Condition
Size: 9.0
SKU: AVXXXX XXX
date purchase18/02/2019
As overseas buyers,I dont know why my order is cancelled by GOAT.and the shipping said its delivered in US.
And no one get connected with me for the order.
And I don't know why overseas buyers are underappreciated.
And the most important thing is GOAT is said for reply in so-called 48hs.
What a joke for me?Is there anyone can solve my request???
my order is cancelled by goatand my money is not paid back to me. and the shipping messages showed its delivered successful. and at that condition i dont receive the shoes
Thanks for reaching out and sorry for any confusion! According to the tracking, your package was regrettably returned to GOAT as undeliverable. Upon receiving your sneakers back at our warehouse, a return was processed within our standard policy and a credit was issued. Your credit is currently available via your GOAT account and may be used towards a replacement order at your earliest convenience. The credit never expires and will automatically apply at checkout. Please don't hesitate to reach out to GOAT directly if you need any additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
since I sent email to goat and Revdex.com. I haven't get any reply from GOAT.
According to our records, we have no unanswered messages from the email associated with your account. If you have attempted contact with us from another email however, please reach out to us with a copy of your order number or the account name in order to verify your credentials. Please advise however that since a refund has already been credited to your GOAT account, we are unable to edit your original order at this time.
You may use your GOAT credit at your earliest convenience to place a new order and the credit will automatically apply at checkout. If you need help verifying or editing your shipping address before placing an order however, please don't hesitate to reach out to GOAT directly for additional assistance.
I ordered a pair of shoes 2 wks ago and apparently they have not made it to GOAT for review. They are likely lost in the mail but GOAT is just telling me that they are investigating. At this point I just want a refund. But instead they have just stopped answering my emails. Not work leagal issues over $300 bucks but here we go!! They really need to add a customer service number to their site. This would give folks someone to speak with about their issues and not have to wait DAYS for an email reply. Not having a contact number, like every other business in the world, make the company look suspicious. Going to IG and FB to warn folks.
We are sorry to hear about the shipping issue with your recent GOAT order! Although rare, a package can be misrouted or mishandled once in the possession of the shipping courier. In this case, your package was regrettably deemed lost while In-Transit to GOAT for verification. Due to the loss, a full refund to your original form of payment was issued on 4/1/2019. We are so sorry this one didn't work out! If there is anything else we can do to help, please don't hesitate to contact us once more via our support team!
My new shoes were returned used and stated they came in used. However someone wore my shoes and returned them worn,because they were listed wrong?
I recently got my shoes returned.But someone had worn them and had me in the return process for a week stating I listed the wrong shoe? They got sent back to me worn, with a crese and bottoms dirty. These were brand new shoes for a brand new shoe sale. Now I am not able to sell these shoes as brand new because this worthless company has no respect or morals for their consumers!!
I would like $200 for the shoes. Since these shoes cannot be sold as new I have to put them up for slightly used shoes. I do not want store credit as I listed above but I would like a check for $200 for compensation of my worn brand new shoes. Plus I do not want the same brand new shoes back. My shoes are authentic and bought from a reputable store. I have had this escalated higher however no one has contacted me. I had also let Goat know I will contact the media if they don't resolve this.
Thanks for reaching out in regards to your recent sale at GOAT. Per our records, at the time of your sale on 2/25/2019 - your order was confirmed and shipped to GOAT for verification. Upon receiving the sneakers on 3/2/2019, they were regrettably found to be both the wrong SKU as originally listed and the condition found to be 'used' per our verification standards, while the original condition was listed as 'new'. Due to both issues, you were offered the option to re-list the sneakers on GOAT under consignment or pay the return cost to have the shoes shipped back to you. As confirmed, the shoes were returned to you and have been successfully delivered as of 3/18/2019. We do apologize that your sale was found to be incomplete and that no earnings were issued for this attempted sale. Since you were notified of the condition of the shoes on 3/4/2019 however, the shoes were returned to you in the same condition as received by GOAT and we are regrettably unable to compensate you further at this time.
If you have any other questions or concerns, we invite you to contact our support team directly for additional assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
First off they are insulting my intelligence!! Because I sent them NEW SHOES, not OLD SHOES. Who are they to insult. They had messed up and my shoes were worn by someone there. And no wonder it had taken a week for them to ship the shoes back to me. I am NOT satisfied at their response. If a customer has a complaint or are NOT Satified their should be a compensation to this!!! And now I can not sell my shoes as NEW, they have to be listed as USED!! And as I stated I do NOT want to list my shoes I want compensation for someone wearing my brand new shoes. I should NOT have to constantly contact customer service for thier fault. With all of the complaints that are listed on the Revdex.coms. It clearly states their products and customer service.
We apologize once more for any frustration experienced during this attempted transaction. Unfortunately however, as GOAT is a Marketplace and not a Retail Store, our verification standards for 'New' shoes are very strict. Should you wish to re-list these shoes on our platform, we advise listing the item as 'Used' in order to successfully complete the sale in the future.
Please don't hesitate to reach out if you have any other questions or concerns.
(The consumer indicated he/she DID NOT accept the response from the business.)
As I have stated before if a customer has an issue with something. It should be resolved. However, I will NOT use your site to sell New Shoes. After this experience I am still NOT satisfied with the out come. I really DO NOT care for the fact that GOAT CANNOT Come to Realize their mistake!!!!!! GOAT is a market place but Not a retail store. However, you guys are a business so that should NOT matter for the fact of a customer complaint. And with all of the negative feedback on the Revdex.com site. Please keep mine up here.