Goat Reviews (%countItem)
Goat Rating
Address: 3960 Landmark St, Culver City, California, United States, 90232-2315
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Ive been asking GOAT for days now to resend two shipping labels for my shoes since they were both messed up, only displaying half of the label. On top of that, they cancelled an order for a shoe I sold. This doesnt make any sense, I delivered the shoe to the post office on the same day that the shoe was purchased. I dont know how many other ways to contact you before I have to fly halfway around the world to come to your office personally. Get it together.
Lost Package Claim
January 17 2019..I dropped my package (shoes) off to UPS to be shipped and received receipt. UPS lost my package.I contacted Goat and was told to file claim with UPS. I did that only to find out Goat has to do it because Goat is consider the shipper because they mad the shipping label. It's been 2 months back and forth in email with Goat giving me the run around.
I want Goat to file the UPS lost claim so I can received my payment for the package that was lost.
We are sorry to hear that your recent sale on GOAT was cancelled and that your package has gone missing! Unfortunately however, because the package was not dropped off at an authorized drop-off location as instructed in your confirmation email, we are unable to initiate a package claim at this time. Since third-party shipping centers do not update tracking upon drop-off, we are unable to validate these drop-off receipt types. Per our seller policy, failure to provide valid tracking and/or drop-off at an approved drop-off location may result in the cancellation of your sale. We suggest contacting the shipping courier directly for additional assistance at this time.
(The consumer indicated he/she DID NOT accept the response from the business.)
I used the same UPS company two other times and my info updated right away. Goat needs to get their employees and business on the same level don't wait until the transaction been made to send info about using correct shipping. Some people live in small towns and nearest "UPS" can be an hr away therefore they have to use authorize UPS outlets. Just how Goat use two company's to ship products, the seller should also when shipping to goat. I find it wrong that GOAT tells me to file the claim with UPS so I can get MY refund for MY package I shipped.. which I did, only to find out the claim would be going to GOAT. So I pretty much was doing GOAT job so they could get free money. That sounds like a SCAM to me.
We are very glad to hear that you typically are able to use this third-party shipping center without issue. Unfortunately however, our advice to use an authorized UPS location is due to these drop-off locations being unreliable - not impossible. If you have an alternative shipping courier closer to your home that you would like to use to ship with moving forward however, we are happy to indicate a shipping preference via your GOAT account. Please contact GOAT directly at ***@goat.com for assistance managing your seller account.
never received my $800 order . Goat completely stopped responding to me .
I purchased $800 sneakers from GOAT . I received a email the the sneakers have been delivered but I never received anything . I contact support they told me they created a ticket and will get back to me in 48 hours. It's been almost a week and I haven't heard anything back. I contact them multiple times and still no answer . I left my order as incomplete because I didn't received anything and now goat as put the order as complete on their own.
I would like a refund . I paid a lot of money for sneakers and GOAT doesn't even have the decency to respond to my emails and keep me updated on what's going on.
A request to complete and return necessary documentation in order to create a missing package claim for your order was attempted on 3/5/2019. As of 3/19/2019, we have not received any follow-up communication or signed forms from you. If we do not hear back, it is assumed that you have since successfully received your package from the shipping courier. If not, please reach out to ***@goat.com to begin processing your claim.
ORdered a pair of sneakers on 2/23. Sneakers take 3-4 business days to arrive at GOAT. It is 3/5 and sneakers have not arrived
I ordered sneakers on 2/23 from GOAT. Sneakers are supposed to be received by GOAT in 3-4 business days, verified by GOAT, taking 1-2 business days and then sent to me. It's 3/5 and the sneakers have still not been received at GOAT. I want a refund and the organization said I have to wait. I am within my rights via they're policy to receive a refund. Having looked at Revdex.com, I can see that several others have had the same complaint from the orginacation.
I'm seeking the refund because the sneakers were a gift and have yet to be received at GOAT. The organization works like a consignment shop for NEW items. A seller advertises with GOAT, and after the purchase is made, the sneakers are sent to GOAT for verification which takes 1-2 business days and then the sneakers are sent to the consumer, taking 3-4 business days. My order was placed on 2-23. Today is 3-5 and the sneakers have yet to be received from the seller at GOAT. At this point I don't need the sneakers any longer and want a refund and by they're policy I am entitled to one. I called Applepay which was the credit card I used for the transaction and was informed they are unable to help. Who knew that Apple pay is NOT supposed to be used for transactions of a business type.
Thanks for reaching out about your recent order on GOAT. While most orders are received within 10 days of purchase, GOAT does not guarantee a specific delivery date at this time. Our records show that your order was shipped on 2/27/2019, on the 3rd business day given to the seller to complete the sale however, within our policy. Given the estimated 3-4 business day ship timeframe to GOAT as suggested, your order was successfully received for verification later on 3/5/2019, 4 business days later. Once received at GOAT, your order was verified and packaged for shipment within 24 hours and handed off to your shipping courier the same day. Once shipped, the tracking reflects a delivery on 3/6/2019, 11 days from the time your original order was placed. In the future, we suggest tracking your order from the GOAT app, where a tracker is available to view the status of your order every step of the way. We hope you are enjoying your new kicks!
If there is anything else we can help answer at this time, please don't hesitate to contact GOAT directly for additional assistance.
I'm in the process of suing Goat. Unfortunately I made the mistake of purchasing a pair of shoes for my nephew that were not the right color. Was going to return and rebuy a different color way. The shoes Hyperadapt 1.O ($705.00) A simple return or at least I thought. I received an email several days after the return with instructions indicating I have two options. Keep the shoes and pay for shipping, or relist the shoes as the seller because the shoes weren't new (I had made them dirty) these shoes were Never opened by me. They also sent me pictures of the shoes with smug marks on them that seem purposefully done. I have received little to no customer support with any of this. Im sure I'm not the first nor the last person to deal with such a frustrating experience. Based on the reviews it kinda makes sense however. I will never buy from them again and if your reading this I would highly suggest rethinking your purchase.
Thanks for taking the time to reach out in regards to your recent purchase. We hear your frustration as it pertains to our Return Policy, as GOAT is not a traditional retail experience but rather a peer-to-peer marketplace. Because of this, we require strict verification standards for what makes a shoe condition 'New', both at the time your order is verified for shipment and again when processing your return.
Please note that per our Return Policy, 'item(s) must be in the condition they were in when sent by GOAT, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris, and all original packaging included.' Unfortunately, since the shoes show visible hair/debris on the insoles and dirt on the tongues of the shoes, your return was regrettably denied. Our support team will be in contact with you directly in regards to your return options, shortly.
This company has horrible customer service and they hold on to your money and refuse to refund it.
I mistakenly placed an order with this company, I emailed them not even 5 minutes after realizing my mistake. You cannot call because they have no phone service! Someone emailed back the next day saying I had 3 hours to cancel which I then told them I emailed them as soon as I made the error. They then told me that they would not refund my money or cancel my order. They took over 400 DOLLARS OFF MY CREDIT CARD. They have been EXTREMELY RUDE AND DISRESPECTFUL TO ME and I would just like to be refunded and never patronize this so called business again.
I am seeking a full refund from this place including my taxes and fees that were taken off of my credit card.
We apologize for any confusion regarding this recent purchase! Please note that our cancellation policy clearly states that you may cancel your order within 3 hours of placing it or before it is confirmed by the seller - whichever happens first. At the time of your request, while it had been less than 3 hours from the time you placed your order, the seller had regrettably already confirmed, making your order ineligible for cancellation. Our records show that you opted to return your purchase and were successfully issued a GOAT credit however, per our Return Policy, which was recently applied towards the purchase of a new shoe in your preferred size. If there is anything else we can do to help at this time, please don't hesitate to reach out to GOAT directly for additional assistance!
my 17 year old son ordered shoes from Goat. The description said "fits true to size" they did not fit.we returned them for credit.no credit given
My 17 year old son ordered shoes from Goat.com. In the shoe description, it stated "fits true to size" He ordered the size he wears and when they came, tried one on inside our house. They did not fit so I contacted them to return the for credit. They emailed my son saying the shoes wear worn and no credit would be issued until they could resell them because they were worn. They were not worn. He can't wear shoes that don't fit him. Goat ORDER #*** Date shipped to him 2/8/19, paid for with his Visa debit card.
Seeking a Full refund
We do apologize for any confusion regarding your claim! After reviewing your correspondence, it appears there was a misunderstanding on your follow-up ticket as the Order number had not yet been provided and the verbiage implied a request for tracking of a purchase, and not a returned item. Once your inquiry was correctly escalated to the appropriate department however, a claim was successfully filed with the shipping courier. Please advise that we do ask that you follow up after the provided investigation window to confirm you have still not received your package, as oftentimes the missing package may arrive during the search. As of 3/6/2019, a full cash out was issued for your sale and later used towards a purchase of a new shoe. We hope this helps explain! If there is anything else we can do to help at this time, please don't hesitate to reach out to our support team for additional assistance!
I was selling sneakers through goat- authentic and included original receipt with the shoes. Get bizarre email after I sent my shoes in after being told they sold that it was cancelled from incorrect sku! I input everything correct. Now.... my shoes are missing - no longer in my account to request them back! And I am out of the money! They *** cancelled my sale, stole my shoes... I am out of my shoes and money! Disgraceful! I saw multiple reviews afterward for same issue. This company must be shut down! How dare they steal from people. I want my shoes back or else I want the money for them! And I want this company shut to ensure no one else is ever subject to their fraud. My order was*** I want proper action taken.
Product_Or_Service: Air Jordan
Order_Number:
Other (requires explanation) I want my shoes back or money for them otherwise they are thieves! I want this company fined and shut done! Look at their reviews and other complaints! All similar- people out of shoes and money.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see a member of our support team reached out to you -
Your consigned sneaker listing for Air Jordan 11 Retro GS 'Platinum Tint' *** is currently active.
As soon as they are purchased and re-verified, the earnings from your sale will be added to your GOAT account for cash out.
There are no additional charges to consign and the commission fee will still reflect your seller score at the time the sneakers are sold.
Horrific! Never issue buying but attempted sale and note that others have complained for same thing! Never again! They are full of ***!
I went to sell authentic Jordan's! 100%. Copies all the info correctly and took pictures of it all too! Told that they sold and then get email order cancelled and they have nerve to either sell for me (yeah right) or I pay for them to be shipped back (yeah right!).....
They were cancelled for some bogus "error" on size! Who are they kidding? I wrote size 6. Box says size 6. Shoes say size 6. Anything else they want to make up??
And yet I should pay $10 to have them shipped back to me because they felt like cancelling and using a standardized error message that seems to be quite popular amongst these awful reviews!
And then want to offer to consignment and they will sell for me?! Are they kidding? Do they think this customer will trust them? Nope!
Lost my trust and I will be passing *** review site and my feedback to friends! Going to lose a lot of customers!
When listing a sneaker for sale on GOAT, sellers are expected to verify the correct SKU as well as the size, condition of the sneaker, and box condition in order for the buyer to make an informed purchase decision. Since every sneaker is first shipped to GOAT for authentication prior to the completion of the sale, we will notify you of any issues, if applicable, after inspection. In this case, you listed your sneaker as a Air Jordan 11 Retro 'Platinum Tint', under the SKU XXXXXX XXX, size 6. What we received however was a Air Jordan 11 Retro GS 'Platinum Tint', which is a SKU XXXXXX XXX, size 6Y. Unfortunately, as a 6Y indicates a 'Youth' and not a 'Men's' sneaker - this would greatly impact the representation of this listing. As such, your sale was cancelled and the options to either return or consign your sneaker were offered to you, per our terms. Since GOAT provides a free pre-paid shipping label to you as the seller in order to complete your sale, should your sneaker not pass *** at our facility, you are then responsible for the return shipping costs. We do hope this helps explain!
GOAT claims my package was lost by UPS, failed to reply to messages for over 20 days, keeps stringing me along with no resouition and still no reply.
On 1/28/19 the company contacted me via email with tracking for the item they were sending back to me, valued at $160. After a few days I noticed the tracking never updated and never showed it was picked up by UPS. I messaged them on 2/3, 2/7, and 2/10 before they replied on 2/15. The reply stated they would open a claim with UPS and I need to wait 7 days and I was instructed to reach back out to them on 2/22. I did not hear back so I reached back out on 2/24. They replied on 2/25 and I was told they can't control shipping. After I reminded them I had an open ticket they stated they would need to send it to a supervisor and I would need to wait 2 business days. Today I received an update they were going to open a claim with UPS and I would need to wait 8 days (they copied and pasted the same message with the exception of the amount of days to complete the claim. I've sent them to replies with no response. They clearly aren't reviewing my account each time they reply or ask me questions.
I either want my shoes back or the money I would have received from the payout after selling.
We do apologize for any confusion regarding your claim! After reviewing your correspondence, it appears there was a misunderstanding on your follow-up ticket as the Order number had not yet been provided and the verbiage implied a request for tracking of a purchase, and not a returned item. Once your inquiry was correctly escalated to the appropriate department however, a claim was successfully filed with the shipping courier. Please advise that we do ask that you follow up after the provided investigation window to confirm you have still not received your package, as oftentimes the missing package may arrive during the search. As of 3/6/2019, a full cash out was issued for your sale and later used towards a purchase of a new shoe. We hope this helps explain! If there is anything else we can do to help at this time, please don't hesitate to reach out to our support team for additional assistance!
I received a partial refund for shoes that were not authentic
I purchased the Nike air max 90 shoes for 60$ plus 10$ shipping so 70$ total on February 6 2019 the order number is XXXXXXXX. The day after I received the shoes I wanted a refund they were fake Nike air max 90. I emailed them on February 15 about a return they emailed me back that I could return them. I received an email on February 25 2019 that they would issue me a credit at goat for 43.18$ . 26$ less than what I paid. I emailed them back the same day for someone to call me regarding the issue. I received A generated response. I emailed them again about why I was shorted 26$ on my refund even minus 10$ shipping they owe me 16$. This ridiculous there is no contact phone number only email which I should have known better. They should NOT be able to do this to people. It's a scam.
I want a 70$ refund back on my card. At least 60$ if they insist on charging someone shipping for sending fake shoes from China.
Per our Return Policy, any eligible sneaker approved for return is refunded as a GOAT credit, less the cost of shipping to and from you, to be used towards a future purchase. Please note that just as every sneaker is verified for both condition and authenticity prior to shipment, all returns are again verified before any credit is issued. Your return was successfully processed on 2/25/2019 however, and our records show that you were since able to apply your credit towards the purchase of a new order. We hope this helps explain! Please don't hesitate to reach out to our support team if you have any other questions or concerns regarding GOAT's Return Policy.
I order a pair of shoes any the company is suspending my account without giving me a refund
To give background information. I placed the order of these shoes on 2/9/2019. They said that the order would take longer after already waiting 5 days for an update, because the seller was on a military base outside the US. They then ignored many of my emails. Finally just last Friday I got a update that the shoes actually reached there facilities, and were waiting to be verified. This morning I sent them an email expressing my huge frustration in waiting. I used 4 cuss words in the email dated Feb 25. They responded by completely ignoring all of my concerns, and stating that their company policy says they uphold buyers and sellers to the highest level of professionalism and they do not tolerate any profanity. They then threaten me saying if I could not continue to maintain that level of professionalism that my account would be suspended. Shortly after that I checked my status of my order, and the status went from being received at their facilities, back to the start where the status said it hasn't even left the sellers location yet. The order is now well pass the policy standard shipment duration. I am *** cause it looks like they are going to hold my order without even communicating back to me or refunding my money. They also made a claim that as soon as my shoes would arrive to their facilities, one of their representatives would reach out to me for options of cancellations to my order. Now prior to this I sent another pair of shoes back to them to be returned, and with what recently transpired I doubt they will either return my shoes back to be or give me a refund.
I would either like my shoes to either be shipped to me or a refund.
Thanks for reaching out. It appears as though there are two separate shipping issues at hand, and we are happy to address each individually:
First, we regret to advise that your recent order was delayed due to a shipping issue while In-Transit between your seller and GOAT's facilities. Fortunately, the package was recovered and successfully received for verification. Our records show that the sneakers were since authenticated, shipped, and received as of 2/28/2019.
Second, your requested return for a previous order was regrettably impacted by an error with your shipping courier and returned back to you instead of being received at GOAT. Upon notice, an updated shipping label was provided via email and the sneakers were shipped to GOAT once more. Your return was successfully received at our warehouse and processed as of 2/27/2019.
Please advise further that your account was not suspended nor were any flags placed on your account status. Simply put, GOAT does not tolerate the use of profanity within the app or towards our support team and a warning was issued regarding the language used during our previous communications.
We hope this helps explain and resolve your concerns. If there is anything else we can do to help at this time, we invite you to contact GOAT directly for further assistance!
Shoe's are "lost"
On Sunday 2/17/19 I filled an order through GOAT the following day dropped them off along with 10 other pairs of shoes at UPS. All boxes arrived on Thursday 2/21/19 and were signed for. UPS confirmed the delivery online and over the phone.. After delivery my shoes 10 pairs of shoes were authenticated leaving 1 pair in "que". I emailed them on Monday 2/25/19 to see what was going on. They replied and said my shoes just arrived that day and it would be authenticated shortly.. later that night instead of adding my credits they update the progress screen with a shipping delay.. UPS says it was delivered and they aren't sure what GOAT is saying. They have not responded or answered any questions or replied to my emails. Now the order has been removed and the order number changed, my pending money has also been taken. I fill like since it's a fairly large company they can get away with doing this to people.. StockX doesn't steal money
I want the money for the product I shipped t off and was delivered to your facility ..
While a courier may mark a package as being delivered, this tracking scan may not always be a definitive indication that a package was successfully received. Rest assured however, in the event that you used the correct GOAT-issued shipping label for your sale, that you are covered in instances where the package may be deemed lost. In this case, the tracking suggested that the package was received at GOAT on 2/21/2019. Since we had not actually received the sneakers as of 2/25/2019, a claim was initiated with the courier to begin a thorough search investigation. Later on 3/1/2019, a full cash out for the completion of the sale was credited to your account for the missing package.
If there is anything else we can do to help at this time, we invite you to contact GOAT directly for additional assistance. When reaching out however, we do ask that you send a single message as opposed to sending multiple responses to the same email thread as this will cause a delay in us getting back to you.
I have been trying to get in contact with GOAT/Flight Club Consignment for over a month and a half now. I sent in a large box of shoes (13 pairs). All shoes have been listed 3 days ago with the exception of one pair. They have not been responding to my ticket at all or trying to help me resolve this issue. I have expressed my frustration through over 20 emails, creating new tickets (which they have repeatedly ignored and closed without resolution), and through Twitter (where I found more than 6 other sellers like myself going through the same problem with them). I having been patiently trying to work with them by getting in contact but nothing seems to be able to get a reply from them. My shoes have been missing which I believe an employee may have potentially stolen at this point and their customer service team may be working with them to ignore our tickets and close new tickets that arise when created for these issues. This is absolutely unacceptable for a business of this scale.
Product_Or_Service: Sneaker Consignment Store
Other (requires explanation) At this point, I don't even want to do business with them anymore. I want them to either send my shoes back to me that I originally shipped to their warehouse or send me a payment for the payout of the shoes.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see a member of our support team reached out to you -
Your consigned sneaker listing for Air Jordan 11 Retro GS 'Platinum Tint' *** is currently active.
As soon as they are purchased and re-verified, the earnings from your sale will be added to your GOAT account for cash out.
There are no additional charges to consign and the commission fee will still reflect your seller score at the time the sneakers are sold.
first time selling on goat and it was HORRIBLE. Basically I had a pair of triple black vapormaxes that I wanted to sell. I listed them on goat and when I went to choose which colrway I had , they had 5 different colour ways of the triple black vapormaxes. I selected the correct one (2.0) and shipped out my shoes when I got a sale. After shipping the shoes , they email me and say that it's not the correct shoe. I try to explain to them that they did not have a option for the 2.0s and the customer service was horrible , completely rude and did not want to hear what I have to say. So basically they cancelled my order and gave me the option to co-sign or return my shoes. Note that I live in Canada , if I were to get my shoes returned the duties and fees would run me over $100 to get them back. My shoes have been stuck on goat for months now and I'm out of $275, the amount I paid for them. Absolute horrible service , use STOCKX. 100% better than GOAT
We are sorry to hear about your first attempted sale on GOAT! Please note that all sneakers are listed by the specific SKU and must be verified for authenticity and condition prior to cash out. In the event the SKU you wish you list is not already in our database, you are asked to tap the link to 'Add SKU' instead. Any submitted products through this form will be reviewed by our support team and updated so that you may accurately list your sneaker. Unfortunately however, it is the responsibility of the seller to ensure that their listings are both accurate and up to date - so in the event that you did not correctly list your shoe under the correct SKU - your buyer would be refunded and your sale deemed incomplete. The options for consignment or return should your sale not pass *** are also outlined on our Help Page in detail.
Our records show that your consigned sneakers were recently resold on 2/28/2019, however! After verification once more at GOAT's facility, your cash credits for the completion of the sale will be issued to your account balance. From here, you have the option to either apply your earned credit towards the purchase of a new shoe or withdraw your earnings to either a PayPal or ACH account. Do feel free to contact GOAT directly if you have any other questions or concerns.
This company has not sent my shoe ordered on December 26 2018. I asked for a refund and now they won't answer me or even send the shoe.
I ordered a shoe on December 26 and did not receive it. Goat has an option where you can get loans if approved and use them towards their products. I got accepted for a loan and used the credit towards this purchase and paid the difference. That is the first issue. The next issue is the address was incorrect and before they could deliver I had called and changed the address and they still tried to deliver the package to the wrong address. I called the post office as well to avoid this from happening and they did it again the following day .I reached out back to Goat to again make sure when the shoe is returned to them that they send it to the correct address and they told me to wait for the shoe to return. Now on my account it says the shoe was undeliverable. Im assuming at this point the post office has returned the shoe back to them and they refuse to update me with anymore information. I am aggregated because Ive done numerous calling to avoid this issue and they still haven't resolved it. Now they will nt answer me and the company AFFIRM which I taken a loan from is requesting I pay off the loan I borrowed. find this unfair because I never received the product. Affirm is saying I am responsible for the payment if GOAT doesn't refund their money. It is now almost two months later and the last response I received from Goat was early last month. This issue has not been resolved and at this point I want my money back plus the refund for the loan for unprofessionalism.
Id like this company to answer me if they consider themselves as a credited and trusted company. They look unprofessional leaving a customer's issue unresolved. Ive made other purchases with them but if this cannot be resolved I rather not do business with them no longer and I will never recommend them to anyone. Again, I am being held responsible for a loan that I technically did not get to use properly and I never received the product. They are now holdingg this money and my loan is being sent to collections which will mess up my credit. Id like this issue to be resolved as soon as possible
We are sorry to hear about the shipping issue with your recent GOAT order! Typically, when a package is returned to GOAT by the courier, we will reach out to you at the time the packaged has been received once more at our facility in attempt to either arrange reshipment or initiate a refund. In some cases however, the return of an undeliverable package may take longer than the original to-buyer shipment due to the couriers prioritization of package types. At this time however, your sneakers have been successfully received at GOAT and a refund, less shipping charges, has been issued to your original form of payment as requested. We apologize once more for any inconvenience! If there is anything else we can do to help moving forward, please don't hesitate to contact GOAT directly for additional assistance.
Shoes arrived incorrectly and no one will contact me to resolved after numerous attempts.
I have been in contact with the company for 2 weeks now in regards to my item being incorrect. They first told me that I should have checked information that is not available on the product description for the app. Then they sent me information and told me that I need to return the items for a Goat credit! I then requested a supervisor as I wanted a refund in full because it was NOT my fault, they then told me I will receive a full refund including Shipping, and I have that written in a email from the company. Since I have only received a credit and no response from the requests sent. I have sent over 30
I would like my money back because it was not my fault that the items were delivered incorrectly and I expected the employees of the company to at least respond. I expect to receive what I was told I would receive back a full refund including shipping and i will like that.
We are sorry for any confusion with your recent order! Please advise that when purchasing sneakers, abbreviations such as BG, TD, BP, or GP indicate a toddler/infant shoe. Since you purchased a 'Force 1 LV8 Utility TD 'White' in size 7, you received a TD = Toddler size 7. Additionally, it is clear from the listing photo(s) that this sneaker is a children's shoe. Since this item was eligible for return per our standard policy however, we accepted the sneaker in exchange for a GOAT credit, less the cost of shipping to be used towards a future purchase. In conjunction with another recently approved return, the GOAT credit from both orders was used towards the completion of a regrettably incomplete purchase. We do apologize for any inconvenience of not having access to the credit while the failed transaction was processing. At this time, the combined credit has been refunded to your GOAT account and is available to be used towards a new purchase. Please note your credit never expires and will automatically be applied towards your next order at checkout. If you have any other questions or concerns, don't hesitate to reach out to GOAT directly for additional assistance!
UPS has stated that my package has been delivered to my front door.
I was at home the entire day waiting for my package and nobody came to the door.
I receive alerts for my UPS packages all the time and have ordered over 15 shoes through
GOAT and this has never happened to me.
Waiting to see what GOAT does after UPS has told me their driver delivered my package and the delivery driver could have "Potentially" delivered it elsewhere because "They're human".
This is my first hiccup with GOAT.
We are sorry to hear this! We understand how frustrating it must be to not have your package in-hand but receive messaging from your shipping courier that it was successfully delivered. Our records show that a pending investigation regarding the status of your missing package was initiated directly with the shipping courier on your behalf as of 3/5/2019. Please follow up with us at the conclusion of the investigation so that we can process any tracking updates or issue a refund for your loss. We do appreciate your continued patience!
I ordered a pair of jordan 1 unc off whites on Valentine's Day. The seller confirmed it later that day. Now it's Wednesday the 20th and the seller still hasn't shipped to goat. And when I message goat they keep sending me generic messages. They said the seller has three days to ship. It's been a week so idk what's wrong workers at goat I'm so fed up right now.
We are regrettably unable to locate your order details using the information provided but want to help! Please email us directly at ***@goat.com so that we can look into your issue further. We look forward to hearing from you!
I didn't ever recieve anything from them and they haven't responded to my emails or anything I'm out of 160$ wrote them numerous time and get no respo
Didn't receive anything didn't come to the right door 2/3/XXXX-X/7/XXXX XXXXXXXXMN 160$ visa card
Refund or item
We are sorry to hear about the delay with your recent order! Although rare, a package can be misrouted or mishandled once in the possession of the shipping courier. In this case, your package was regrettably deemed lost through the completion of a missing package investigation and a full refund to your original form of payment was issued on 2/18/2019. We are so sorry this one didn't work out! If there is anything else we can do to help, please don't hesitate to contact us once more via our support team!