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Address: 3960 Landmark St, Culver City, California, United States, 90232-2315
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Order # ***. They found some minor flaws on my shoes and we both agreed to just send the shoes back to me, Until now, I haven't received it.
I sold my shoes to them on Feb. 3, 2019 (Order #*** which is Jordan 11 Concord 2018. They found some minor flaws and gave me the option to either give discount to the buyer or pay $9 to have it ship back to me. So I paid $9 as of Feb. 7, 2019 and they made a pre-shipment tracking label for UPS. Until now, it hasn't been pick up by UPS and it's still on pre-shipment status.
First and foremost, I just need my shoes back very badly!!! If not, they better pay me for the retail price of it for $220. The communication with them has really been that slow.
Thanks so much for bringing this to our attention! After an investigation with our shipping courier initiated on 2/18/2019, your package was regrettably deemed lost In-Transit back to you. As such, a full cash out has been added to your GOAT account for the listing price of your sneaker as well as the shipping costs refunded to your original form of payment for the return. We do apologize for any inconvenience! Please don't hesitate to reach out to GOAT directly if there is anything else we can do to help at this time.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their explanation and action. I thank them for giving me the much needed refund and shipping fee. I will continue to support GOAT and patronize their services. Like I said, for all the transaction I had with them in the past, this is the first time it happened to me. Thanks for the immediate action.
Placed an order with GOAT, however, then wrong shipping address was used and the item was shipped back to GOAT. A month later GOAT hasn't responded.
On January 8, 2019. I won a bid with GOAT and my item was shipped. Once I validated the shipping address, I noticed it was getting shipped to an older address. I contacted GOAT and UPS to rectify the issue. GOAT advised me since it was already shipped there was nothing they can do. At this time I contacted UPS to have them to hold it at the shipping/receiving facility since I wont be able to pick it up due to military obligations. They said if I don't pick it up on 5 days they'll simply ship it back to the sender, GOAT. On 10 Jan, I notified GOAT that the shoe will be coming back to them at that time they said I'd have the option of a refund or it can be resent. ON 24 Jan I contacted GOAT to let them know that according to their site and UPS they've received my shoes and what were my options. On 25th of January I was contacted by KJ to inform me that my ticket was elevated. Since then,I've contacted GOAT 4 times and I have not received a response, nor a refund, nor a new shipment of my purchased merchandise.
Either I'd like my items reshipped, credit, or refund.
We are sorry to hear about the shipping issue with your recent GOAT order! Typically when a package is returned to GOAT by the courier, we will reach out to you at the time the package has been received once more at our facility in attempt to either arrange reshipment or initiate a refund. Unfortunately however, we have little control over how the specific courier will process special instructions for delivery if you wish the package to be held for an extended amount of time. Our records show that in response to our support team however, the option to reship was elected and an invoice was generated to your chosen payment method after confirmation of receiving the undeliverable package.
As of 3/5/2019, your payment was successfully verified and your sneakers packaged for shipment once more. Please check your email for a direct tracking link regarding your return. If there is anything else we can do at this time, don't hesitate to reach out to GOAT directly for additional assistance!
I had no problem with them until this recent transaction. I sold my shoes through them and they found a minor flaw on it. They gave me the option of either giving a discount to the buyer, consign it with them or pay $9.00 for the shipping fee and have it returned to me. I chose on paying the $9.00 and have it shipped back to me. They made a pre-shipment label with UPS that is still dated Feb. 7 that is ready for pick up by UPS. It has been a week and the tracking # still wasn't updated and the shoes were still not shipped to me. I need my shoes back or they better pay me the retail price of it for $220.
We apologize for the delay! Our records show that a pending investigation was initiated on 2/18/2019 with your shipping courier regarding the status of your missing package. Our support team will follow up with you directly at the conclusion of the investigation with either updated tracking information or payment for the sale. We do appreciate your continued patience however and will be in contact with you shortly!
Sounds good to me. I've heard that Feb. 26 is the latest that UPS will end their investigation on the matter. Until then, I'll patiently wait for it and hope a favorable resolution happens to my end.
Due to the loss of your package, a full cash out was issued as of 2/26/2019 - as well as a refund of your original shipping costs paid. We apologize once more for any inconvenience! Please let us know if there is anything else we can do to help at this time.
I wanted to know if they exchange the sizes for you when you do a return
Since all the inventory on GOAT is listed and sold by individual users, we are regrettably unable to offer exchanges due to changes in pricing and availability. Instead, you may choose to request a return for any eligible item in exchange for GOAT credit which can then be used towards the purchase of a new shoe. We accept returns on New In Box, New No Box and GOAT Clean purchases that are in the same condition as when originally shipped. Any credit issued never expires and will automatically apply at checkout on your next order. If you need any help initiating a return, please don't hesitate to reach out to our support team!
It's been 5 day I've been waiting for authentication on my JORDAN TRUNNER LX 'THUNDER' SIZE US 10.5M
And I have not got no response back
It's been 5 days that I've been waiting for authentication on my JORDAN TRUNNER LX 'THUNDER' SIZE US 10.5M
date ordered I them to 2/7/19
Order number XXXXXXXX
Total 65$
Condition brand new
They said that my order was being sent to goat for authentication
I even emailed them 2/12/19 and no
Response
I would like my sneakers please to be sent to my address on time
All sneakers purchased on GOAT, unless otherwise notated, are first shipped to GOAT for verification of authenticity and condition, prior to being shipped to you. Your order, placed on 2/7/2019, was packaged by your seller and shipped on 2/8/2019. Unfortunately, at the time we received your email on 2/12/2019, the sneakers were still In-Transit to our warehouse. Within 12 hours of receiving your email however, our support team provided a timeline of the verification and delivery expectation for your order. After your sneakers were successfully received at GOAT on 2/14/2019, they were later verified, packaged for shipment, and handed to the shipping courier by 2/15/2019. Our records show that your order was since delivered on 2/19/2019. We do hope you love your new kicks!
If there is anything else we can do to help at this time, please don't hesitate to reach out to GOAT directly for additional assistance. We will gladly get back to you within 24 hours!
I bought 4 pairs of shoes only 2 out of the 4 delivered my shoes where accidentally "refused" I was not even home to refuse them I talked to UPS about the situation and told me to contact the sender (GOAT) I made a ticket which was resolved even though I didn't get a reply from that ticket but one and that was from dj telling me that I need to wait 48 business hours it's been more than 48 hours and no reply order numbers are XXXXXXX and XXXXXXXX those shoes together cost about $1,810 in total I am really disappointed with th customer service and just want my shoes sent back to me.
We are so sorry to hear of the shipping issue with your recent GOAT orders! Unfortunately however, when a package is deemed undeliverable by the shipping courier, we are unable to take any next courses of action until the package has been received at one of GOAT's facilities once more. At the time your package is successfully returned however, our team will reach out to help facilitate either a refund or help arrange reshipment. In this case, we see that you originally chose to have both packages shipped again but the transaction was delayed as we were awaiting payment on the shipping costs. Eventually however, a refund as GOAT credit to be used towards a future purchase was selected instead and your credit was issued to your GOAT account as of 3/8/2019.
If there is anything else we can do to help or answer at this time, please don't hesitate to reach out to our support team directly for additional assistance!
My shoes where accidentally "refused" and sent back to goat. I contacted goat and have gotten no reply but the ticket was "resolved".
I ordered 4 pairs of shoes only 2 of the 4 came to me the shipping service UPS told me that they where "refused" which I didn't do I was not even home to refuse them UPS told me to contact the sender for arrangements I contacted goat and I got no reply I looked at the ticket to see that it was "resolved" yet no one contacted me I was also told to wait 48 business hours for a reply it's been pass 48 hours the order number for the shoes that didn't deliver are XXXXXXX and XXXXXXXX Tracking numbers for UPS are 1ZXXXXXEXXXXXXXXXX and 1ZXXXXXEXXXXXXXXXX I payed about USD $1,000 for order XXXXXXXX and USD $810 for XXXXXXX I am disappointed with this customer support and want my shoes to be delivered back to me as soon as possible I bought them on 02/04/19 payment method was google pay with Paypal.
I would like my shoes to be sent back to me at no charge.
We are sorry to hear about the shipping issue with your recent GOAT order! Typically when a package is returned to GOAT by the courier, we will reach out to you at the time the package has been received once more at our facility in attempt to either arrange reshipment or initiate a refund. Our records show that we are currently awaiting payment for the return shipping costs previously invoiced for both orders at your request, however. Once we have verified payment, your shoes will be shipped once more to the updated address as provided via our support team. We look forward to assisting you further!
I recently purchased 12 new pairs of sneakers from goat for $2000. 3 of them were scuffed, yellowed, and dirty. To top it off they want to refund you
order numbers: XXXXXXXX, XXXXXXXX, XXXXXXXX
refund not store credit
We have reviewed your order history for the 3 aforementioned purchases. First, it is important to note that the sneakers purchased are all between 3-6 years of age at the time the orders were placed. That being said, it is not uncommon for the materials to age or the glue to discolor/yellow at the fault of the manufacturing process in mass quantities. This is not an indication that the shoe is worn but rather the sneakers have aged since the original manufacturing date. All purchases made on GOAT including New, Used, and even Vintage sneakers are hand-verified by our specialists however, and should any discrepancies have been found at the time of inspection, you are contacted prior to shipment.
Of the 3 order issues mentioned:
-After reviewing the provided photos of your concerns for Order XXXXXXXX, we granted a full return to GOAT credit towards the repurchase of a replacement sneaker of your choosing. Your return was processed on 2/14/2019 and the credit has since been used to purchase a new shoe.
-We received an automated return request on 2/9/2019 for Order XXXXXXXX via your GOAT app, but have no recorded communication regarding an issue with the quality or condition of the shoe via email. At this time the tracking does not indicate that this return has been shipped for processing.
-For Order #XXXXXXXX, we last requested additional photos for review on 2/15/2019 and have not yet received a response - nor has the automated return label requested via your GOAT app been scanned by your shipping courier to indicate shipment.
If you still require any assistance with these returns, we invite you to follow up with GOAT directly by emailing our support team.
Their customer service is deplorable. I ordered and received a pair of Nike 720 Northern lights night. They were obviously off colored. I tried to return them and get a new pair. They informed me that since they were an early release shoe I could not get a refund or replacement pair. They never informed me, there was no disclaimer that this purchase was an early release shoe and as such would not be eligible for return. They offered me a $20 credit to their website in return for a pair of shoes that cost $250 and are not the same color.
We do not issue refunds or accept returns or exchanges on special items (e.g., Vintage, Sample, ID, Custom, Defect, Pre-Release) or any used items. Any pre-release sneaker is labeled as such when browsing - including the date- and additionally is indicated as being 'Final Sale' at checkout via a banner prior to authorization. If you are unhappy with your purchase for any reason, we encourage you to list the sneaker on GOAT as a seller to recoup your funds as cash. If you need any help submitting an application or have any other questions, please don't hesitate to contact us!
I returned a pair of brand new brand new 10.5 size shoes and requested a size 11 in the same make and model; It took over 60 days toget my returnshoes
I ordered a pair of Adidas Ultraboost size 10.5 in late Nov of 2018. I got them on roughly Dec 2, 2018. I returned them in the same boxes as they were shipped to me UNUSED and requested the same make and model in a size 11. I just got the shoes on 2/5/19. The turnaround time was 60 days. This is UNACCEPTABLE. Every time I went on line to check my return it would say processing. allow 5-7 business days. There is not a phone number for customer support. I sent an email directly to the company today. I am not computer savvy enough to post a review of this company on the web because they are hiding the ability to do so in a format that is user friendly so I have no other way to post my complaint but w the Revdex.com Order # XXXXXXXX. usps tracking XXXX XXXX XXXX XXXX XXXX XXXX XX
I would be satisfied if they just return my shipping cost for the return. Because it took so long. I feel this would demonstrate good faith by the retailer, because there was not an explanation or apology attached to the product, nor is there a phone # in the packaging either.
Thanks for reaching out in regards to your recent purchase on GOAT! When requesting a return, you are given 3 days from the delivery date to request a return label via your GOAT app for any eligible product. Based on the delivery date of 12/6/2018 for your order, you would have had until 12/9/2018 to request a return. In the event you had any difficulty receiving a shipping label, our support team is also available 24/7 via email to help!
Unfortunately however, at no time do our records show that a return was requested via your account or with our support team. Instead, we received your return with an unidentified shipping label and were fortunately about to match the product to your original order without a loss of the package. After successfully receiving your intended return, a credit within our standard return policy was issued as an exception on 1/30/2019. Typically however, as the sneakers were received well outside of the 3-day return window and were not shipped using a GOAT-issued shipping label, your order would have been ineligible for refund. Once your credit was applied to your account however, a new order was placed on 1/31/2019 using your credit and delivered as early as 2/6/2019.
If you need any help requesting a return in the future, we ask that you contact GOAT directly for additional assistance.
I ordered and received a pair of shoes that were not the same color.They would not let me return them.
I ordered and received a pair of Nike 720 Northern Lights Night. They were obviously not the same color.I contacted customer support to arrange returning them.I was told I could not return them because they were a pre release shoe and as such could not be returned.There was no information on the app that said this was a pre release shoe and if they were defective I wouldn't be able to return them.
I asked to return the shoes and receive a pair that were not defective.
Thanks for reaching out in regards to your recent purchase on GOAT! Please advise that every sneaker listing is shown with the release date as part of the product details. For Newly Released and Pre-Release sneakers, there is a bullet at the top of each listing with the specific release date highlighted. Additionally for Pre-Release shoes, there is a banner at checkout that indicates the shoe is 'Final Sale' with a link to our Return Policy. For quick reference, our Return Policy states that 'We do not issue refunds or accept returns or exchanges on special items (e.g., Vintage, Sample, ID, Custom, Defect, Pre-Release) or any used items. All purchases of special items and GOAT Storage items are FINAL SALE.'
We want you to be happy with your purchase however, so in the event you have any concerns about the item(s) you received, our support team offers 24/7 assistance to review your claim. As previously explained through our email communication, any inconsistencies described are due to the manufacturer through the mass production of this specific sneaker model. After reviewing the provided photos of your shoes, our specialists have determined that the product remains ineligible for return and you were alternatively offered a courtesy credit towards your next purchase, which was declined. If there is anything else we can do to help or explain at this time, please don't hesitate to contact GOAT directly for additional assistance.
GOAT has no contact number and I can't understand why since they claim to be a huge company. They do not respond to my emails in a timely manner and they don't even have the decency to call UPS and create an investigation about my package that hasn't been in UPS's possession but shoes an origin scan on the tracking. GOAT has me running in circles and I'm not getting anywhere because I am not the sender of the package and start an investigation for he package that has been missing for a week now. This is my first and LAST order with this *** company.
Thanks for taking the time to reach out in regards to your recent purchase. We are sorry to hear of any issues you may have had with shipping! According to our records, we received notice from you on 2/4/2019 that the tracking had not yet been updated with your shipping courier and you needed help locating your package. Your ticket was escalated to the appropriate team where an investigation was initiated within 24 hours. You were then notified via email on 2/5/2019 that your sneakers had been recovered and were provided with an updated tracking link. At this time, the tracking reflects an In-Transit detail and an expected delivery date of 2/7/2019. If there is anything else we can do to help, please don't hesitate to contact GOAT directly for additional assistance!
That's a lie. I reached out to you guys in 1/31/19, not 2/4/19. I have copies if you like me to copy and paste.
While we indeed received messaging from you as early as 1/31, this correspondence was not an indication of a missing package but rather a request for the status of your order. Prior to 2/4/2019, your shipment was pending an initial scan from your shipping courier and you were advised that there may be a 1-2 business day delay. This is normal when the handoff to your shipping courier occurs. That being said, we hope that you successfully received your package at this time and love your new shoes!
Purchased a pair of sneakers on 1/11/2019, its 2/4/2019 (3 weeks) & I have not received my shoes.Contacted support 1/28 and haven't recieved an update
On 1/11/2019, I purchased a pair of sneakers for $480 + $10 shipping ($490 in total). Purchase was made using payout from a different pair of shoes sold ($461.07) and then $28.93 paid from my debit card. After order#XXXXXXXX was authenticated by GOAT, they shipped the shoes via USPS on 1/17/2019. last update on tracking (XXXXXXXXXXXXXXXXXXXXXXXXXX) is that shoes arrived at a post office on 1/22/2019. However when I went to my two local USPS point of contacts (USPS Post Office and a UPS store) They both could not find my package containing my sneakers. So after on 1/28/2019, I contacted customer support in GOAT where I was told someone would followup with me in 48 hours "at the latest". 2/4/2019 at 7:44am MST, I have not received an update or any communication for that matter about my package or what's going on.
Since its been over a week since ive received any communication from GOAT to get this resolved (not a single update on what they're doing to resolve this), I am too the point where I just want my money refunded ($490) since I have received the product I've paid for.
We are sorry to hear about the shipping issue with your recent GOAT order! Although rare, a package can be misrouted or mishandled once in the possession of the shipping courier. In this case, your package was regrettably deemed lost through the completion of a missing package investigation and a full refund to your original form of payment was issued on 2/5/2019. We are so sorry this one didn't work out! If there is anything else we can do to help, please don't hesitate to contact us once more via our support team!
Company does not offer an option to cancel orders as they claim they do. No email response from customer services and no phone number to call
I purchased a pair of shoes on 2/2/2019 and attempted to cancel my order within 3 hours to not be charged and this is not possible. There is no way to get in touch with customer services or call the company. They do respond to emails
I want the order canceled and my money back
Our cancellation policy is stated on our app/website as follows, 'You may cancel your order within 3 hours of placing it or before it is confirmed by the seller - whichever comes first. If 3 hours have passed from when you placed the order and/or the seller has confirmed the order, then the order cannot be canceled.' Your order was placed on 2/2/2019 at 8:28am PST. Your seller later confirmed the sale on 2/2/2019 at 8:33am PST. While we did receive a request to cancel your order via email, your initial message was received at 8:50am PST on 2/2/2019, after the seller had already confirmed. Upon replying to your message within 24 hours of receipt, also on 2/2/2019, you were advised of our cancellation policy and our inability to cancel as the seller had already confirmed. Further communication was received on 2/5 requesting tracking information for your order, which was provided to you again within 24 hours time, on 2/6/2019. Our records show this order was later shipped on 2/6/2019 and delivered, per the tracking, on 2/8/2019. If you have any other questions or concerns, we invite you to contact GOAT directly in the future and we will gladly get back to you within 24 hours.
Goat is horrible. I paid to have my Jordan off white uncs shipped back to me. On Tuesday January 29th 2019 I receive an email to pay to have them shipped back. I paid and a label was created. The shoes are worth about 1000 so I had ups request to drop them at a delivery point. After four days tracking never updated and GOAT does not reply to messages or emails. I contacted ups and they said that they never received the package from GOAT as there would have been an internal scan done showing shipment progress even if you request a hold at a ups access point. Now I'm out $1000.00. I'm going to collect all the evidence I have and file a legal theft complaint against goat. Absolutely ridiculous
Thanks for reaching out to us and our sincerest apologies for the delay. After a thorough investigation completed with our support team regarding a potential missing package claim, your sneakers have since been recovered and packaged for shipment to you once more. You should receive an email from us shortly with a link to your return tracking, as well as confirmation of your shipping costs refunded, and a courtesy credit issued to your account for any inconvenience. Let us know if there is anything else we can do to help!
My shoes were never shipped back after I paid for a return label
I paid for my shoes to be returned back on January 21, a label was created the next day but the shoes were never actually shipped back. I have created 8+ tickets and over 30+ messages sent. They have ignored my emails for over a week and the shoes were never shipped. One support member told me to reach out to UPS to see what is needed to proceed with my return when in fact, GOAT STILL has my shoes held hostage and has not shipped them. I am currently out on $800 because they have not sent me back my shoes so I can resolve it with the shop I bought them from. Every time I submitted a new support ticket, they would mark it as resolved without replying to me.
I request that you guys ship back my shoes or I will drive down to your Culver City office and speak with an actual employee who can resolve this. I live in Los Angeles so this problem should be resolve as quickly as possible.
We are sorry to hear about your recent experience regarding the return of your consigned sneakers. As explained on another, duplicate, complaint for this issue - your returned package was regrettably delayed due to a hold placed on your shipment with the courier at the recipients request. Since GOAT is not the recipient of the package, the hold may only be requested and then removed, by you. In this instance however, after the hold was successfully released, the courier incorrectly returned the package to the GOAT instead of continuing shipment to the final destination. After the package was received at our warehouse once more, the sneakers were again handed to the shipping courier for a final shipment attempt. At this point, the package was regrettably deemed lost after an extensive investigation and a full cash out was issued for your listing price as well as a full refund of your original shipping costs paid. We do apologize once more for any frustration and invite you to reach out to GOAT directly if there is anything else we can do to help at this time.
Recieved one shoe one is doing anything
I recieved my ordered shoes from Goat on 12-31-2018. when I opened the box I had noticed that there was onlY ONE shoe in the box. No big deal. I contact them and told them along with send pictures as well. on 1-3 I get a generic email saying that they were behind becuase of the holiday. on 1-3 I emailed them again just asking could someone help me in this matter. on 1-8 I contacted them again becuase there was no response I expressed how frustrating it was to contact them on the 31st and still havent heard ANYTING other than we are behind. on 1-16 I get a email response from someone named *** he sent me a affidavit with someone else information. I told him at that point I jjust want my money or my shoe. the next day he send me a message sayikng that he would explain how the affidavit works He said I needed to fill it out and that a refund couldnt be issued until. I went to UPS and they said I didnt need a affidavits they only needed the shipper to open a investigation.on 1-18 *** emailed me giving me the same spillI sent it in no response and on 1-23 I resent it when I didnt hear anythign back from them *** emailed me back quickly this time saying they wouldne follow up with me they would only send the information to the insurance company and the process can take 7 days. that day I went to my police station and back to ups and they just looked at me like I was crazy. The officer said hes never heard of such thing. I told *** that and she basically said they had to investiagate which waqs fine. today 1-31 *** send me a emails and says we havent heard back from you so that it was close lol. Like th nerve of these people. I immediately emailed her back and asked what was she talking about I just spoke to her the 23rd. Al I want is my money back NOW this is crazy as ***.
I just want a full refund asap
Thanks for reaching out in regards to your recent order. We apologize for any delay in response time due to an increase in support requests related to the holiday season at the time of your original ticket. Please note that while a third-party courier may not require the same documentation in order to file a claim, at GOAT you are required to complete and return the signed affidavit in order to receive a refund. This legal document simply verifies that you did not successfully receive the goods in which you paid for. In this instance, since your package was not entirely missing but most likely tampered with, we requested in addition to the signed affidavit, that you return the shoe received using the pre-paid shipping label provided via email. Once we receive your shoe at GOAT, a full refund will be issued to your original form of payment - as well as a credit offered towards a future purchase, due to the inconvenience. This prepaid label was proved on 2/1/2019 however, and as of 2/12/2019 we have not received any indication per the tracking that your item has been shipped for return. If you have any other questions or concerns about your package claim, please don't hesitate to contact GOAT directly for additional assistance.
Hello im curently deported. (were military) it is my understanding that my aunt has sent the shoe back. I still have not recieved a refund can you please let me know the next step
Sounds great! Please email us at ***@goat.com once you have an update. We look forward to hearing from you!
(The consumer indicated he/she DID NOT accept the response from the business.)
I will be in the states Thursday it will be done then and I'll update. Thank you for your response
will not give exchange of sneaker or refund.
Ordered my son some sneakers from here which is not the first time, I ordered same size and shoe as another pair he got from here just a different color. This time they did not fit. He tried the shoe on in his room where there is carpet shoe was too tight contacted them that same day I received the sneakers and they sent me a return label in which I had to pay another shipping fee to send back and I sent the sneakers back in the original box that it came in. they are now saying that I can't get a refund because the shoe was worn. they sent pictures of why they thought the shoe was worn mind you the sneakers still had the original tag on both sneakers. they are trying to say that on the bottom of the shoe is a piece of rubber which look to me that it came like that. How can I put a piece of rubber in the ridges of the sneakers. No dirt on sneakers at all. All I wanted was another size or my money back. They said that I can either pay another shipping fee to have the same sneakers sent back to me or let them sale them at the price that I bought them then they can send me my money after they sell them. They were a birthday gift for my son. Who has that kind of money just to let some sneakers sit in the house.
I either want a size 10 1/2 or my money refunded to me.
We are transparent with our Return's Policy on both our app and website and again prior to checkout on GOAT. As stated in our Return's Policy, item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris, and all original packaging included. Since GOAT is a marketplace, not a retail store, our verification standards for what makes a shoe 'New' or 'Dead Stock' are strict. In the event the shoes show any signs of having been worn, even in the event of try-on, the condition of the shoes would be considered changed and your return would regrettably be denied. Typically, should your return not pass verification for approval, your options would be to either a) list the sneakers for sale on GOAT to recoup your funds as cash or b) pay the return shipping costs to have the sneakers shipped back to you. While we are regrettably unable to accept your return for credit, we offered to ship your sneakers back to you at no cost as a courtesy for your first return.
We do apologize for any confusion regarding our Return's Policy and are happy to help answer any additional questions should you have them. Please don't hesitate to contact GOAT directly for assistance in the future.
I recieved my ordered shoes from Goat on 12-31-2018. when I opened the box I had noticed that there was onlY ONE shoe in the box. No big deal. I contact them and told them along with send pictures as well. on 1-3 I get a generic email saying that they were behind becuase of the holiday. on 1-3 I emailed them again just asking could someone help me in this matter. on 1-8 I contacted them again becuase there was no response I expressed how frustrating it was to contact them on the 31st and still havent heard ANYTING other than we are behind. on 1-16 I get a email response from someone named Drew he sent me a affidavit with someone else information. I told him at that point I jjust want my money or my shoe. the next day he send me a message sayikng that he would explain how the affidavit works He said I needed to fill it out and that a refund couldnt be issued until. I went to UPS and they said I didnt need a affidavits they only needed the shipper to open a investigation.on 1-18 *** emailed me giving me the same *** sent it in no response and on 1-23 I resent it when I didnt hear anythign back from them *** emailed me back quickly this time saying they wouldne follow up with me they would only send the information to the insurance company and the process can take 7 days. that day I went to my police station and back to ups and they just looked at me like I was crazy. The officer said hes never heard of such thing. I told *** that and she basically said they had to investiagate which waqs fine. today 1-31 *** send me a emails and says we havent heard back from you so that it was close lol. Like th nerve of these people. I immediately emailed her back and asked what was she talking about I just spoke to her the 23rd. Al I want is my money back NOW this is crazy
Other (requires explanation) Full refund to my card
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see a member of our support team reached out to you -
We do see that you did indeed recieve one shoe. Please be advised that you were updated serval times to ship the shoe back with the return label provided you so we could issue a full refund to your original form of payment.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello I sent that shoe back a year ago.
Hi there,
Thank you for getting back to us.
Please be advised that you were updated serval times to ship the shoe back with the return label provided you so we could issue a full refund to your original form of payment.
If you have any outstanding issues please reach out to us directly.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't understand what your saying. The shoes were sent back using your labels. It doesn't show online due to it being over 120 days but I'f you call ups they can verify that
I paid for a return label for my shoes to be shipped back on 1/22 but they were never shipped back and GOAT still has my shoes. That was also the last day I heard from them via ticket support and email. I opened 8+ tickets and every time they would mark my tickets as resolved without replying to them. Til this day they still have not shipped my shoes back and I am out -$800. Support finally replied to me today and told ME to resolve it with UPS when it is GOAT themselves that still have my shoes. Unbelievable service, I am probably going to drive down to their office in Culver City this week because they are so incompetent. And if you are reading this, my ticket # is XXXXXXX
Thanks for reaching out! Please note that when emailing our support team, we advise only sending one message at a time as sending multiple responses will continuously update your email timestamp, confuse the order in which we received your original request, and delay your response time. That being said, our records show that the tracking for the return of your shoes indicate that the recipient (you) requested a hold with the shipping courier at a UPS access point. Unfortunately, since this request was not submitted by GOAT, we are unable to release the hold and continue with the shipment. We suggest contacting your shipping courier directly at this time for additional information.
I canceled the request to be held at a UPS location, I hope this solves the issue and you guys are able to ship back my shoes.
We have confirmed that the tracking successfully shows the hold has been released and your package is back In-Transit! Please don't hesitate to contact us directly if you have any other issues with your final delivery. We are always happy to help!
My shoes still haven't shipped and its been 48 hours. What is going on? How many times do I have to tell you guys the shoes were NEVER SHIPPED BACK and the in-transit doesn't mean anything. Your customer support team tells me the same message every single time but you guys do not grasp the concept of how tracking works. Every time I get a message saying " the item will be shipped or it is in transit." LOOK at the tracking history. If you guys don't ship it back, I am just going to come to your office in Culver City.
We understand your frustration and apologize once more for any confusion. Unfortunately, after an extensive investigation with the shipping courier, it appears as though instead of releasing the shipment to you - per the hold - the hold was instead released and the package was returned to sender in error. After GOAT received your returned package, the sneakers were prepared for shipment once more and handed to the courier in another shipping attempt. Regrettably, it appears as though the final shipment was deemed lost by the courier and as such a full cash out for your sale has been issued, as well as a full refund of your original shipping costs paid. We know how frustrating this must be to have waited for your shoes, only to have had them lost. We apologize once more for any inconvenience and invite you to contact GOAT directly if there is anything else we can do to help at this time.