Goat Reviews (%countItem)
Goat Rating
Address: 3960 Landmark St, Culver City, California, United States, 90232-2315
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fraud on my account and customer service will not respond or close my account down so more activity won't happen
someone obtained my login credentials and ordered three pairs of shoes and shipped them to NY. Tried to write customer service and after several emails and tickets opened online I still have no response.
account refunded and account on the app closed permanently
We are so sorry to hear that your account was affected by attempted fraud! Fortunately, our records show that the same day we received your email, 1/29/2019, our Fraud Team was successfully able to stop all unauthorized orders from shipment, issue a full refund to your original form of payment, and flag the account to prevent additional fraudulent activity. Please let us know if there is anything else we can do to help at this time!
Refuses to give me a full refund, their site is confusing and they make you have to make another purchase with a credit to your account.
Order number XXXXXXXX
Want a FULL REFUND
Thanks for reaching out! Our Return's Policy is clearly stated on our website and app, both via our support pages and linked at checkout prior to authorization. By swiping to complete your purchase, you are additionally agreeing to having read and understood our Return Policy once more. To confirm, our policy states that 'once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you, by issuing you site credit (GOAT credit) to use on future purchases'. Your credit never expires and will automatically apply towards your next order at checkout.
We hope this helps explain in greater detail! If you need any help placing a new order or redeeming your credit, please don't hesitate to contact GOAT directly for additional assistance.
On January 21 2019 I ordered shoes, they have not shipped or even confirmed.
around January 18-19 , 2019 I ordered shoes from goat.com I have not received a confirmation number and I cannot get a response when emailing. Ive never ordered something and not got confirmation of my order. this is by far the worst experience I've had with a company.
i want the order canceled and refunded
We appreciate you taking the time to reach out in regards to your recent purchase. Our records show we responded within 30 mins of receiving your initial request for an order update on 1/20, to which our support team requested confirmation of your order number in attempt to best assist. When we later received your response on 1/22, we again responded the same day with an explanation of how GOAT requires your seller to first ship your sneakers to our facility for verification prior to shipping your order to you, as well as an estimated date of delivery. On 1/25, we provided a direct link to track your order in response to a claim that you had not received any response from us on 1/24. After that time, we have not received any further communication - however the tracking indicates your package was successfully received on 1/25/2019. If you require any additional assistance at this time, we invite you to contact GOAT directly, where your inquiry will be responded to, via email.
GOAT has refused to do the right thing and process a refund to me for Nike's I did not receive. They've been paid twice, once by me and UPS refund.
I ordered Nike shoes with this company on Dec. 26, 2018.
The package was misplaced by UPS, who gave the package to the wrong person. Rather than delivering to our home, they delivered to someone name *** at front desk.
I initiated a claim with UPS and contacted the shipping company.
UPS conducted an investigation and ended the investigation last Thursday 17th, 2019.
They contacted me to inform me the claim was approved to pay the $75, which was debit from my Navy Federal checking account, and they could pay me directly if the shipping company signed a release form.
The shipping company has refused to provide this.
Since the beginning, they've refused to provide me a phone and they provided UPS with a nonworking number (XXX) XXX-XXXX, when the order was initiated.
They have refused to contact UPS to this point and directed me to initiate the claim, which was their responsibility.
After I initiated the claim and the payment is ready to be paid, they are telling me they still can't process a claim until local authorities investigate and I sign a legal affidavit with witnesses signatures and provide my Identification card before they can pay me or else I can disputes the charge with my bank.
UPS has confirmed this is suspicious and the shipping company only deals with and process payments through them. They apologized and informed me they had to pay GOAT as soon as the they send back the claim forms to them, unless GOAT signs a release, which they are still refusing to do.
UPS informed me they would provide you with all the information that you need.
The UPS claim number is: XXXXXXXXXXA.
I have a 44 long email thread with GOAT that I can provide to you, as well.
The address on their website is different with the one that came up in your system.
The website address is:
***
*** XXXXX.
They provide no phone number on the website.
The UPS tracking number is: 1ZXXXXXEXXXXXXXXXX
Thank You!
Recover my loss ($75.00) plus an additional $75 for all the pain, stress and time conducting claims and going back and forth with GOAT giving me the runaround and time I've had to go without my shoes. They were a gift for my birthday, which is today, and was ordered the day after Christmas. I would also like you to hold this company responsible for their shady operations. Thank you!
We are sorry to hear that you experienced a shipping issue with your recent purchase! Please note that while rare, issues including damaged or missing packages at the fault of the shipping courier do occur. In these instances however, GOAT would investigate on your behalf in order to issue a refund.
Our records show that we received notice on 1/8/2019 that you had not yet received your package, which was shown as delivered via the tracking provided by your shipping courier. In order to begin processing your claim, we must first confirm your correct shipping address. After a refusal to provide the requested information on 5 instances between 1/8 and 1/14, we eventually were able to confirm the address and escalated your ticket once more in order to begin the formal process of a missing package claim - which includes the signing and return of an affidavit. This documentation is required in order to issue and refunds or credits. In an additional 8 instances between 1/14 and 1/21, we advised that upon the return of the signed affidavit we would issue your full refund, which were again refused. At this time, we have yet to receive a signed copy of this form.
Lastly, we kindly note that our address provided on our website is for shipping/returns, while our corporate offices are located elsewhere, as indicated on Revdex.com's website. We appreciate your attention to detail however, and look forward to assisting you further, should you contact GOAT directly to complete your missing package claim.
(The consumer indicated he/she DID NOT accept the response from the business.)
All this company has done to this point is avoid every way they know how in refunding us our money.
They have lied, deceived and cheated!
First of all, we have provided them with an address more than once and all the information UPS passed on to us initially.
They refused to simply provide us with a phone number, which I asked for more than once.
I knew then they were not legitimate.
UPS informed us that it was their responsibility to initiate the claim process with them, but yet they put that responsibility on us.
After we initiated the claim process and UPS called and notified they approved our claim and would issue the payment directly to us if the shipping company (GOAT) signed the release they sent them in order to pay us, they still refused to comply with that.
UPS recommended this because they empathized with us and they also informed me that GOAT had done nothing to get this claim process initiated or completed and in fact, never contacted them once.
They apologized for GOAT and informed us that we could pass their number on to you and our lawyer if it comes down to us having to sue the company, because UPS realized they were not being honest.
UPS claims department number is: ***.
The phony number GOAT provided them is: ***.
Maybe you can get a "real" phone number from them.
UPS also informed us that they have a no-fault contract with GOAT, the shipping company, that makes them liable for any losses due to lost or stolen packages, but because of all my hard work, diligence and phone calls in getting them to refund us since the shipping company wasn't being forthright, they issued the refund because they agreed with me in that the package was received by someone other than our son and they empathized with our situation.
GOAT, on the other hand, has only caused heartache and pain to our disabled son, since he still doesn't have his shoes, which was a birthday gift that he was so looking forward to and he's already having a hard time dealing with his brain injury.
Instead, they've chosen to steal from our son, because it is theft. If we refused to pay them for a product it would be considered theft.
UPS chose to issue the full payment that was our loss, but this greedy company chose to keep the money. UPS informed us that they paid them the money since they refused to sign the release for UPS to pay us directly. What other reason they had in doing that? Clearly, because they're stealing from a disabled person.
UPS advised us not to sign their fraudulent "affidavit" citing they've never heard of anything like that. I informed GOAT that we were not comfortable signing such a thing and electronically sending over our identification cards.
They just responded with a cocky attitude and never provided an explanation why they simply could not sign UPS's release and allow UPS to pay us directly, which would have resolved them of any involvement since clearly they were lazy and never bothered lifting a finger to contact UPS in any manner, so they did not want involvement, yet they reaped the reward of my hard work... STOLE rather.
I will be happy to provide you with a copy of this phony "affidavit" document that requires witness signatures and notary and also has a statement for us to sign involving investigation by law enforcement.
UPS laughed at this. They stated that they've never heard of such a thing and that law enforcement is never involved with these cases, especially police investigation on the part of the innocent customer. Especially, when UPS accepted responsibility and provided them with evidence of where the package was sent. Especially, when UPS refunded them.
UPS documented all my many calls to them. Please contact them.
They told me this company sounded fraudulent and suggested we never do business with them again and said they would testify on our behalf that they've received the refund payment and should pass it on to us because they got paid twice and they also said they would have paid us directly if they did not have the contract with them, so by law, they could not.
They told me hopefully GOAT would do the right thing in the end. I told them I knew they would not because they had not since day one and I knew we would have to sue them to recoup our losses if Revdex.com could not get them to do what's right and proper.
I just pray we get enough to cover the legal expenses.
I can forward you the email thread between us if you provide me with an email address to forward them.
The phony affidavit is included in those emails.
Another suspicious thing this company did was tell us on more than one occasion that we could contact our bank and dispute the charges, which makes no sense at all since UPS refunded our loss ($75) in full.
I don't want this to happen to any other family and/or child, so I want action taken against this company. They should not be able to operate because they are clearly dishonest and conning consumers.
Some people won't have the tenacity I have to fight back, especially for my son. Those shoes meant the world to him especially dealing with a traumatic brain injury.
Who knows how many people they have gypped.
Especially those who know little about the shipping business and process. I order lots online from many companies and this is, by far, my most negative experience.
In fact, I've never been faced with this nightmare and the boldness of this company to lie, deceive and do the wrong thing.
God have mercy on their soul stealing from the disabled.
Thank You,
~
As advised previously, we are unable to advise on any policies or procedures on behalf of any other company. As GOAT is the responsible party offering assistance in filing this claim, it is our standard procedure to request the completion and return of the affidavit. If you wish to be refunded for this purchase, simply provide a signed copy of the form in order to proceed.
We have received an attached copy of the affidavit to your Revdex.com complaint however, without signature. Please complete and sign the form before returning to GOAT. Once we have received all requested documentation, your refund will be issued.
We returned a pair of $150 shoes to exchange for a different size and they declined our return because there was a couple dog hairs in the shoe.
My son purchased a $150 pair of shoes from GOAT at the beginning of January 2019. Upon receiving them, he tried them on, realized they didn't fit, requested a return label and mailed them back the following day. When GOAT received them, they declined our return because they said that they were worn. They sent us photos showing a couple dog hairs which could have just been pulled off the shoe. I asked to see photos of what they looked like before leaving their facility so I could compare but they ignored the request. I also asked to be called and provided my phone number but they ignored that request also. There is not a phone number for this company so there is no way to contact them. When you send them an email, they take a full 24 hours to reply so it is impossible to get any straight answers in a timely fashion. I wish I had seen how many complaints had been filed with the Revdex.com prior to ordering these shoes. This is a very dishonest company and I highly suggest taking your business elsewhere.
I would like a refund and I would like to have my concerns addressed. I would like to see photos of the shoes prior to leaving the facility and I would like to receive a phone call to the number I provided them.
We apologize for any frustration in regards to our available support channels. Unfortunately however, we only offer support via email at this time and do not have the option to make outgoing calls at a customers request.
That being said, per our Return's Policy, item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris, and all original packaging included. Since GOAT is a marketplace, not a retail store, our verification standards for what makes a shoe 'New' or 'Dead Stock' are strict. In the event the shoes show any signs of having been worn, even in the event of try-on, the condition of the shoes would be considered changed and your return would regrettably be denied. As the photos provided of the shoes as we received them show not only pet hair but also dirt/debris, the return was denied, and you were given the opportunity to either re-list the sneakers on GOAT for sale or to pay the cost of shipping to return the shoes back to you. At this time however, our records show the sneakers have been shipped back and delivered as of 2/4/2019.
If there is anything else we can help with at this time, please don't hesitate to reach out to GOAT directly via email.
(The consumer indicated he/she DID NOT accept the response from the business.)
We didn't put any dirt or debris on these shoes. I repeatedly asked to see pictures of what they looked like before they were sent to us but they couldn't produce any. We decided to have the shoes shipped back to us after they denied because we were tired of attempting a conversation with this company and decided to cut our losses. There is nothing at this point that the company can say to make the situation better. My point of this complaint is to warn others that this company is extremely dishonest and eager to steal your money.
Since every sneaker is hand-verified prior to shipment to ensure the sneakers authenticity and condition as completely unworn, photos would not have been taken of the shoes prior to the sale as any visible wear, scuffs, damage, or other concerns would have been flagged as an issue at the time of inspection. Should any discrepancies have been found upon verification, you would have been notified in addition to offered either a discount, full refund, or replacement order.
We apologize once more for any frustrations and invite you to contact GOAT directly if you have any additional questions.
I made a purchased from Goat on January 6th and received my order January 11th. When opening my purchase I immediately noticed that one of the shoes was clearly worn and damaged. When purchasing the shoes It was advertised to be a new unworn product. I immediately emailed Goat and recieved a reply on January 12th asking me to send pictures of the problem shoe. I sent it over the same day and then recieved an email stating that it was escalated and a member of their team would contact me in 48 business hours. As of today January 25th I yet to hear back from them and I have sent multiple emails. As of today my initial problem ticket with Goat was labeled as "RESOLVED". My issue has yet to be resolved and have not hear back from anyone. Again I emailed them today in hopes of getting a response. This will be the last time I use the Goat and recommend buyers to beware of this site.
Thanks for reaching out in regards to your recent order! We do apologize for any delay in getting back to you while our support team is handling extremely high post-holiday volume at this time. We have escalated your claim to the appropriate team however and you should receive an email shortly with some options on how we can help moving forward. We look forward to assisting you further!
The shoes on here are fake they sold me a fake pair of yeezys the upc does not add up the sitching are off the upc they sold me are XXXXXXXXXXXXX
The shoes are fake paid for it with affirm
My full refund
Yes it has been resolved thanks
Sold a pair of shoes through their company, they charge a fee and haven't deposited my sales into my account to cash out. They have my money and shoes
On Wednesday 16 January 2019 I sold a pair of shoes through their markets shipped the shoes on the same day. They arrived on Friday 19 January for authentication that's when I received a message telling me my shoes weren't brand new as described even though they were and I listed them with minor defects and as a B grade quality. I had to offer another 5% off just to keep the buyer interested so I didn't get charged $20+ for returning my shoes to me. The buyer completed the sale through GOAT in which I received a message telling me that the buyer proceeded and my funds would be deposited. GOAT charges a fee for selling through their company. They still have not deposited my funds or return my shoes so at this point they are stealing from me and I either want my shoes back or my money for the sale.
Either want my shoes returned back to me or want my money from the sale.
All sneakers must be verified for authenticity and condition prior to the completion of a sale. Your sneakers regrettably failed this strict verification process due to visible markings found on the soles of the shoes, as shown in the photos provided to you via email. The 5% discount offered was an election of your discretion in attempt to save the sale in the event your buyer not wish to proceed with the order once they are notified of the issues found, not a requirement. Fortunately, the buyer accepted the discount and the shoes were verified once more for completion of the sale. Your earnings were deposited to your cash balance on 1/21/2019 and then successfully withdrawn to your chosen cash out method the same day. Let us know if there is anything else we can help answer at this time! We invite you to contact GOAT directly for any additional assistance.
Ordered a pair of Nike air max in a women's size 8 and was sent a men's size 8 you have three days after you received them to return them, I have been emailing this company and no one has responded yet, not to mention they will not refund your money, but will give you a store credit. Here I am out of 129.99 and stuck with men's sneakers, something needs to be done about this company. This is stealing from people.
Thanks for reaching out in regards to your recent purchase. After reviewing your request, we have confirmed that the SKU for your purchase, Air Max Deluxe 'Pure Platinum' (AVXXXX XXX) was listed as a Men's sneaker. Because the shoe purchased and received match the product description provided, you were offered a standard return. All eligible returns are processed as refund in GOAT credit, less the cost of shipping, to be used towards a future purchase. We encourage you to utilize our sizing feature to assist in the conversion of Men's sneaker sizing to a Women's 8 when shopping for a replacement shoe! If there is anything else we can help answer, please don't hesitate to contact GOAT directly for additional assistance.
The sneaker was listed under a women's siz 8, it was not under a men's sneaker, I paid for the sneaker and I ask for a refund, after checking the site they do not have the sneaker that I want in a women's. Again I should not have to be out of 129.99 because of a mistake that was made by this company. After I was informed that I would not receive my money back and have to pay for shipping, I checked out the reviews on this company and found that a lot of people have the same complaint as I do. I do not want a credit, I didn't pay with credit, and I think I schooldays be able to get my money back.
We understand your frustration in receiving a shoe that did not fit, however we are happy to provide any necessary confirmation of your order details which can be copied into any standard search to confirm the SKU matches the description of a Men's sneaker. Unfortunately, it is the responsibly of the buyer to review their order prior to purchase. Should your sneaker received not match the order confirmation, a full refund to your original form of payment would be honored. In this case however, the sneaker shipped and received correctly matched your order, and would be eligible for credit, less the cost of shipping, per our returns policy.
I purchased a pair of shoes on the 4th of January. Within 12 hours of purchasing I sent an email trying to get the shoes cancelled. They ignored my emails until after they sent the shoes and responded saying it was too late. Fine, Ill return to sender and get my refund.
Wrong. It is now the 23rd of January and no refund, no emails, nothing. I have disputed with PayPal, who are also waiting on a response. This is absolutely a scam. They are completely ignoring my emails and not fulfilling their part. I will never buy from this site again. They don't even have a proper site. You can't see your orders or anything on your account unless you download their app. Why have a website when you can't use it properly.
Don't buy from them unless you want your money stolen.
We appreciate you taking the time to bring this issue to our attention! Typically, when a package is undeliverable, a member of our support team will reach out to you after your order is received at GOAT once more to discuss any options of either reshipment or refund, pending the reason for the return. Unfortunately however, the tracking failed to successfully update during the return and was lost in transit on the way back to our warehouse. At this time, we are regrettably unable to issue a refund for your order due to a pending dispute filed with your financial institution. Once a dispute is in process, all updates in regards to the status of your claim must be provided by your bank. We encourage you to contact your bank directly for additional assistance in processing your refund. If there is anything else we can do to help at this time, please don't hesitate to reach out!
This whole response is absolutely false.
You have neglected to contact me and inform me any of this. Not once in the emails after you received the shoes did you say that it was not received. I have emails and tracking information with UPS stating you received the shoes.
Clearly this is a copy paste and not a valid assessment of my issue. You were contacted by PayPal regarding this refund because you were not responding back in the time frame I was given by you. You sent the shoes after I contacted you not to. UPS is stating you have the shoes and they were returned on the 11th.
You are blatantly lying and are trying to cover yourselves. If I never made this comment, would you have responded back? How come PayPal hasn't been able to hear from you guys. This is fraudulent and extremely unprofessional. I knew the moment you refused to cancel my order, that you would try and steal my money. I'm definitely not letting this go. You are stealing from consumers and lying to them.
"Updates regarding your claim must be provided by your bank." Incorrect. You are the company withholding my refund because of your negligence. It is your responsibility to pay for insurance because of these things. I did not touch the shoes, UPS did. It's between you and them if they lost your product. I did not own it. Why not inform me about this issue when I was emailing for information regarding this whole ordeal?
I don't think you appreciate any time I've spent. Let us recap how long ago this item was purchased and returned.
Bought January 3rd. Returned January 11th by UPS - Return to Sender. January 14th I was told I would get a response.
Today is the 30th.
Do right by your customers. I want my refund!
We do apologize for any delay in getting back to you. and by no means have attempted to ignore this obvious oversight. We are unable however to issue a refund due to the pending claim, regardless of when the claim was filed, as it is up to PayPal and our payments team to settle the dispute before any action is taken. If you wish to instead drop the dispute, we are happy to take care of the refund for you on your behalf right away. Unfortunately however, the access is now out of our hands. Again, we apologize for any inconvenience and are happy to help in any way possible to help make it right.
This business does not assist individuals who had their cards stolen to find where products ordered from the card were sent to, in order to assist in the detouring of card theft. This company will try to redirect individuals that contact them about trying to gather information about where products that were ordered using their card have been sent with the intent of attempting to dissuade them from being able to provide better information to police about the crime that had taken place.
We are incredibly sorry to hear that your card was fraudulently used to place an order on GOAT. Unfortunately however, it is a violation of privacy to provide this information without a police report - as advised via our email communication. Fraudulent claims are taken very seriously, and as such the account was flagged and a full refund was issued to your original form of payment. Additionally, we have offered to assist in contacting any relevant parties in relation to a filed police report in attempt to expedite your claim process on your behalf. We are unable to provide this information to you directly however, as is standard procedure for any theft claim. We apologize once more for any inconvenience. Please let us know how else we may be able to help.
I initially sent out a pair of shoes to GOAT, I did send over the wrong pair of shoes that were actually valued a lot more then the initial shoes. Pair Sent (495 value) other pair (100 value). They gave me the option to consignment under their services and claimed the shoes would show up in an inactive listing within 48 hours. I waited the shoes did not show up, I asked for them to be sent back and was given the run around for several days. I was then told by another customer service rep that once they have been verified I would have a chance to review the price and active the listing. I emailed again they let me know shoes were being sent to another location and that they would arrange shipment back. Now fast forward to this morning, the shoes were immediately listed and sold for around $100, no reply from goat no option to ship back(even though they told me they would send them back), no option to active my listing.
Product_Or_Service: Consignment
Order_Number: ***
Account_Number:
Other (requires explanation) I want the shoes back or the difference covered. The cash out they gave me was to the tune of $76.45. If they cannot send me the shoes back I would like the balance $418.55 ($495- $76.45(amount paid)) paid back to me.
Thanks for reaching out in regards to your order on GOAT.
I do see that a member of our leadership/ support team has been in contact with you regarding this issue.
You were updated that we were originally unable to continue the sale of your shoe due to it being sent to us in a worn condition and not new as you listed. We provided you with photos showing the wear of the tread on your shoes. Your shoes were put on consignment per your request.
We adjusted the earning on this sale to match that of a used shoe, minus the commission rate.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
My package was sent to an incorrect address and so my shoes were to be sent back to GOAT. However they never arrived and no one has done anything about it, even though I have reached out many times. I have requested a refund more than once and nothing has been done. I will not be using GOAT again and will inform anyone else using their services of the horrible experience I have had.
We are sorry to hear about the shipping issue with your recent GOAT order! Typically, when a package is returned to GOAT by the courier, we will reach out to you once the packaged has been received once more at our facility in attempt to either arrange reshipment or initiate a refund. Unfortunately however, your sneakers have not yet been received at GOAT. I've forwarded your request to our support team to initiate an investigation with the shipping courier for a potential missing package claim. We will be in contact with you shortly!
Ordered a pair of sneakers 5.5 from
Goat and never received and goat refuses to respond when contacted for two weeks
I ordered a pair of shoes order number XXXXXXXX, 5.5 kids concord Jordans . I purchased from goat Jan 2,2019 . The item was said to be delivered on Jan 4... I tracked and it said delivered but when I arrived from work no item was there . I put in multiple tickets and complaints to goat.I received two responses on the date of Jan 4, one sayn they will get back to me, and second ask my neighbors . I did so and been contacting them every since and they refuse to answer . I asked them dAily I even said should I get the Revdex.com involved because they have no chromed service number only email . I paid 225$ for the shoes that never came and had to end up buying alternate shoes because they was for my child's event that night for her game . I'm more than furious there's no communication it's unconsiderate . I begged for a resolution even up til last night . On their page my ticket number is XXXXXXX. Their site for contact is ***@goat.com please help me with this matter .
Simply my money 225$ total for a item I never received
We are sorry to hear about the shipping issue with your recent GOAT order! Although rare, a package can be misrouted or mishandled once in the possession of the shipping courier. In this case, your package was regrettably deemed lost through the completion of a missing package investigation and a full refund to your original form of payment was issued on 1/24/2019. Lastly, we'd like to note that sending multiple messages to the same ticket thread may result in a delayed response time, as the email timestamp is continuously updated, changing the order in which your original message was received. If there is anything else we can do to help at this time however, please don't hesitate to reach out to GOAT directly!
Absolutely the worst customer service ever. If you get a response, their comment is someone will contact you within 48 hours. They don't take phone calls so you're stuck using their email that is a waste of time. Still trying to get a refund for sneakers that haven't been delivered since November. GOAT is nothing but a scam with their unscrupulous service model. The founders Eddy and Daishin should be jailed for fraud. Buyer beware. Actually, just the run the other way.
I purchased an item from the "goat" website(goat.com) and have yet to receive package or refund. No communication from business.
On December , 20*8, I made a purchase through the "goat" website (goat.com), order number XXXXXXXX. The package was then shipped and delivered to the original sender. My address is *** XXXXX, and tracking number XXXXXXXXXXXXXXXXXXXXXXXXXX reflects the package being shipped elsewhere. The website has no customer service phone number, only tech support through email. It's been a month now and their research team have yet to issue a refund or my package.
I would like this business to send me another of the item I purchased, locate my package and resend it to me, or a full refund.
Thanks for reaching out in regards to your recent GOAT order! We are sorry to hear that your package was unsuccessful in delivery! After reviewing your order, we see that a missing package investigation was initiated for the return of your shipment after being marked undeliverable by your courier. Fortunately however, your package was recently recovered and has been received once more at GOAT. We have reached out to you via email with options on how to proceed at this time. We look forward to assisting you further!
Product sent to wrong address. Company cannot/will not give us an update or resolution.
Sneakers were ordered in November (order #XXXXXXXX) and sent to the wrong address. We contacted GOAT on December 14 to inquire about the delivery and confirmed the address it should be sent to. Heard back from *** and that their warehouse would contact us in 2-3 business days. No response from GOAT in 2-3 days. We followed up again on December 28th; no response. Emailed GOAT again (because they don't have phones) on January 4th. Received a response from *** that we should receive a response within 48 hours. Needless to say, no response in that time. Emailed them again on January 9th, 10th, & 11th with no response at all. I want my all my money credited back to my credit card immediately.
I want my all my money back of the original purchase.
Thanks for reaching out in regards to your recent order! Please note to prevent potential fraud, all orders must be shipped to the address provided at checkout prior to authorization of your order. According to the tracking, this package was returned to GOAT as undeliverable after being left on the porch of the shipping address on file. Once the package was successfully received again at GOAT's warehouse, a refund less the cost of shipping was issued to your original form of payment as a return. If there is anything else we can do to help at this time, please don't hesitate to contact GOAT directly for additional assistance.
(The consumer indicated he/she ACCEPTED the response from the business.)
Money was refunded minus shipping.
Order placed on 12/16/18 have reached out multiple times to support without any response or update since.
ITEM: ADIDAS ULTRA BOOST 4.0 ULTRA WHITE
ORDER #: XXXXXXXX
PAYMENT AMOUNT: $145
PAYMENT METHOD: AMEX and Store Credit
Customer Service Rep: ***
SKU: ***
DATE ORDERED: 12/16/18
Purchased sneakers on 12/16/18 and scheduled for them to be delivered at an address in connecticut.
I reached out on 12/23/18 to support for an update as I thought they would arrive by christmas.
I received a response right away that they in fact had not been sent out yet and that they would be delayed in arrival.
I asked if they could change the shipping address since they had not been shipped out yet and would arrive too late for me to receive them at that address and would like them updated to a nashville, TN address.
Customer service said they had escalated my ticket and someone would get back to me in 48 business hours.
On 12/27/18 I followed up since never receiving anything in the 48 hour time window.
12/28/18 I emailed again for an update. No response.
12/31/18 I emailed again for an update and sent a recap of the issue. No response.
1/2/19 I emailed once again asking for an update. No Response.
I opened a NEW TICKET with support on 1/2/19 asking for a status update and explaining that I have reached out multiple times with no response.
1/3/19 I created another NEW TICKET, asking for a response in 24 hours or I will have to contact Revdex.com.
1/3/19 I sent another NEW EMAIL to support explaining in detail the situation and that I have not received a single response from customer service. NO RESPONSE.
This company has no customer service phone number and therefore I have exhausted all possible ways to communicate with them: Opening tickets within their app, or email.
At this point, I do not see the company ever sending my order out, so I would need a full refund and not store credit (which is their policy).
I would like a response detailing why they haven't sent a single update and a full refund back to my original payment method of AMEX.
Thanks for reaching out in regards to your recent order. Please note that in order to prevent potential fraud, all requests for a change of shipping address must be reviewed prior to approval. Additionally, we advise that sending multiple responses to the same ticket thread may result in a delayed response time as the email timestamp is continuously updated with each message, resulting in the order we respond to the ticket being skewed by date received. That being said, we are sorry for any delay experienced in regards to your order! Our records show the package was successfully delivered and no request for return has been initiated at this time. If there is anything else we can do to help however, please don't hesitate to contact GOAT directly for further assistance.
Product is not as advertised. I was shown and paid for new shoes but actual shows had scuffs and wear on them.
To whom it may concern,
I contacted GOAT support through their app ticketing system on 1/1/2019. I got an answer back on 1/2 and have not heard back since *** from the ticket said someone would get back to me in 48 business hours).
I made an order (#XXXXXXXX) for new sneakers and found that when I opened them, there were multiple scuff marks and creases on one of the shoes. The sneakers were advertised and billed as new sneakers and as a consequence I paid a premium for them ($350). I've been trying to understand what my options are because GOAT delivered items not as advertised, priced, and charged.
I feel extremely frustrated by the fact that 1) I got a defected sneaker 2) I put in a support ticket which has been moved along for the past 2 days 3) ZERO solutions have been introduced from GOAT for over 3 business days. Out of frustration, I sent them an email given them the following options to move the conversations along:
1) Replace my sneakers with a new pair of sneakers which are not defected
2) Refund $$200 and I can keep the defected piece
3) Refund the entire sneaker and shipping costs for return.
I waited MONTHS for these sneakers to become available and I want to find a way to keep them. But if GOAT is not willing to replace the sneakers or refund $200, I can entertain the third option. This is my first purchase through GOAT and its baffling that I got a defected piece.
Of note, based off of the description, this is the right business but on the GOAT website, they have changed their address to:
Address: *** Landmark *** XXXXX
Email: ***@goat.com
Regards
Options: 1) Replace my sneakers with a new pair of sneakers which are not defected 2) Refund $$200 and I can keep the defected piece 3) Refund the entire sneaker and shipping costs for return. I prefer #1 or #2 since I have wanted these shoes for months.
Thanks for taking the time to reach out about your recent order. We are sorry to hear that you were unhappy with your purchase! We have reviewed the correspondence with our support agents however and see that you were offered a full refund to your original form of payment for the return of the defective sneaker or alternatively, a credit towards a future purchase should you choose to keep the shoes - as you mentioned keeping the shoes was important to you. Unfortunately however, the options provided to you are final. Please note that as of 1/28/2019, we have not yet received a response in regards to your decision given the discussed options. Additionally we kindly note that our address provided on our website is for shipping/returns, while our corporate offices are located elsewhere. We appreciate your attention to detail however, and look forward to assisting you further should you contact GOAT directly in the future.
(The consumer indicated he/she DID NOT accept the response from the business.)
The seller sent me a store credit for $45.
1. The value of $45 has been unexplained by the client. I spent $350 to get new shoes but got a defected item that can't be resold as "new." That being said, when something is "used" in the sneaker market, valuable shoes lose 30% to 50%. I would like at least 30% of the value back ~$100. I don't think Im asking for too much, especially given the inconvenience they've put me through and the fact I had to file complaints with the Revdex.com to get them to respond in the first place.
2. They only provided "store credit" aka forcing me to spend the money with the company again. That wouldn't be a problem if (1) I got fair value but even still they are solely concerned with keeping the money however possible.
We appreciate your follow up and apologize once more for your frustration. Unfortunately however, as GOAT is a marketplace and not a retail store, we are not at liberty to offer compensation of this margin for the assumed value of your order. Should you wish to return the sneaker for a full refund, we are happy to accept the return as originally outlined for a credit in attempt to exchange the shoe through the placement of a new order. Based on the photos provided of the shoe received however, we believe the option to return or receive a partial credit are fair and final. We look forward to receiving your decision in response to our direct communication with GOAT via our support message.
A purchase was made
the seller received my money
the company received the shoes and verified them
then my sneakers were "lost' and "shipping delay"
on the 21st of decemeber my offer for a pair of sneakers(Dunk High SB . "rivals Pack) was accepted by a seller.(Order number XXXXXXX) My $145 was taken from my account and sent to the seller. I emailed the support staff 2 days after because the shoes weren't taken to the UPS store to be sent off and that alerted some red flags. I attempted to contact the support staff and every email I sent was prematurely closed without contact me. The seller shipped the sneakers to the business's verification center which arrived on the 24th. On the 28th of December a shipping label was created for my sneakers at USPS(XXXXXXXXXXXXXXXXXXXXXXXXXXX) That was the last update I got until January 5th when I got an update from the app saying there is a shipping delay. I have been emailing the company for a refund due to the long delay on the sellers end to ship the shoes off to me. Now I haven't heard from any and I have been advised to reach out to support staff if I need assistance and I have been with no response or help at all.
i Want a full refund of my $145.
We are sorry to hear about the shipping issue with your recent GOAT order! Although rare, a package can be misrouted or mishandled once in the possession of the shipping courier. In this case, your package was regrettably deemed lost and a full refund to your original form of payment was issued on 1/10/2019. Additionally, a credit has been applied to your account to be used towards a future purchase. This credit never expires and will automatically apply at checkout. If there is anything else we can do to help at this time, please don't hesitate to reach out to GOAT directly!