GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. Our records do not reflect that this letter has been receivedPlease refax this document to ###-###-#### or ###-###-####, or you may e-mail it as an attachment to ***. Please understand that this letter does not guaranty the removal of the truthful and accurate derogatory information previously reported, it only allows for additional consideration of your request to be givenThe removal of the derogatory information is subject to upper management approvalIf approved, an update will be submitted to the credit bureau reporting agencies; however, any update of information on a credit report is still subject to the credit agencies processing timeframes, which is why customers are advised to allow 30-days for any changes to be reflected. Please follow up on your request with GM Financial’s Customer Service Department at ###-###-#### Sincerely,GM Financial

I am rejecting this response because:This problem has been on going for over weeks and this is the same response they keep saying: "It is under review". I have sent GM Financial a copy of the cancelled check and am even willing to send them a copy of my bank statement showing it was paid. I expect more than this current response "a letter will be sent".
Regards,
*** ***

January 4,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial is making some long-planned enhancements that will help us provide a better customer experienceAccess to your account online and by phone will be unavailable while we make updatesWe expect to resume service Jan5, so please check back with us at that timeIn the meantime, check our FAQs for more information
Upon further research of the account, GM Financial will send response to customer
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:Waiting for a response from GM Financial. They are still looking in to it
Regards,
*** ***

I am rejecting this response because I have called GM Financial customer service and they have verified that I have a CREDIT BALANCE. I do not understand why I need to give your company a copy of my bank statement showing all the transactions on my account. I sent a bank statement with all the NON GM Financial data blacked out because it is not the business of GM Financial to know what is in my bank statement. I don't understand why you are holding up giving a customer back a credit balance? I paid an installment AFTER the account was closed out, according to correspondence from GM Financial. I have attached the letter stating that my account was paid in full on May 8, 2018. A payment of $was received by your company on May 16, 2018. Clearly an overpayment. It is my account, my credit balance and I am demanding that you refund this money immediately.Regards,*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I am not familiar with the attachment sent I am just requesting that GM Financial remove this account from all three of the bureaus

September 26,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

August 31,
Re: Complaint ID: ***
*** D ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of the
account reflects a pending deferment has been requested for the months of July and August Our records further reflect the deferment agreement was sent to you via email, and was electronically signed and returned to GM Financial as of August 30, Please allow 3-business days for the process to be completedYou may follow up on this request with GM Financial at ###-###-####
Sincerely,
GM Financial

This GM Financial Representative out off obvious rucky Employers have not learn yet of the cover up way practice of GM Financial teaches First Obviously theirs some issues in their representative Department coding,encoding,recording knotes on convention with client consumers vs erro in GM Financial erros incompenten by GM Financial Representative due to error can be made by GM Financial, due to the only use of a hand type knotes vs clients consumers of human erro by GM Financial, could be made blamed in fault in making consumer default due to this only use of practice by taking knotes insted both verbal recordings & type mirroring the same conversation in type knotes by GM Financial secondly GM Representative on recording didn't even give a identity number on this convention erro once agin ask GM Financial what are their Representative duties on a beging conversation with a consumer if they say ID number then this (erro) in fact is in their department third ask them if theirs a recorded audio of conversation on 12/9/ifso ask to hear it if not I will have federal court to supena GM Financial phone records & conversation I & payments that proves I have paid double a priyor time before even if I have to pay for records to be search thank you *** *** my contact is ***
Regards,
*** ***

March 14,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Due to a recent enhancement, an issue was identified causing an additional itemized tax entryAs previously explained, you are only responsible for a payment in the amount of $due on the 27th of each monthThe earn tax amount of $is included in the total installment payment of $Please be advised your GM Financial lease account reflects current with the next monthly base rent due date of July 27,
We apologize for any inconvenience this has caused, should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for forwarding the additional correspondence to the Revdex.com
We have reviewed the further information you provided on April 9, regarding your GM Financial accountWe have updated and forwarded the proper documentation to all three major credit bureaus to have the day delinquency removed in March Please allow 30-days for this information to reflect on your credit bureau report
Please feel free to contact our Customer Service department with any further questions at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10853893, and have determined that this does not resolve my dispute
Complaint #*** was supposedly handled by GM FinancialThey were to remove an incorrect past due on my credit reportThey promised the Revdex.com and myself they would remove the mistakeWhat they did was kept the late payment on my credit report on 10/9/and on 10/11/added an improved payment which has caused my credit score to tumbleIt needs to be totally removed!!!!! Not left on my creditAnd it needs to be GM Financial admitting they made a mistake for it to be removed and for it not to affect t my credit!TranslateDesired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:Remove the late payment from my credit report

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

March 6,
Re: Complaint ID: ***
*** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
At your earliest convenience,
please provide a copy of the plate cancellation receiptThis can be obtained from the DMV websiteUpon receipt of this information I will research this matter
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence submitted to the Revdex.comI have reviewed your concerns and would like to offer you the following information.Please be advised the date of first delinquency by definition is the date the account first became delinquent and was not brought
currentThis date on your account was reported accurately as December 14, Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracyAs a result, we are unable to make any changes or deletions
Should you have any further questions or concerns with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and provided requested information
Regards,
*** ***

Complaint: ***
I am rejecting this response because:GM Financial is ignoring the problem caused on their end by a computer problem in December, and putting all the corrective action effort on the customerI have confirmed with my bank, *** ***, that payment was made in early December, well ahead of the due date. I also confirmed payments were made in the previous month (November) and the month after (January) the payment in question. Because GM Financial lost the record of my December payment (but did cash the check!), I have filed a claim with *** *** who will be contacting GM Financial directly. If WF is unable to resolve the payment issue, I will contact GM Financial again. Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comYour concerns have been reviewed and we would like to offer the following information.Your account is currently under review with our Tax DepartmentOnce the review has been completed you will be contacted by a member of leadership from Customer Service with the resultsShould you have any further questions or require additional assistance regarding your GM Financial Lease, please contact Customer Service directly at ###-###-####.Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer
service a high priority and is totally committed to achieving excellence
This refund is scheduled to be refunded on February 19, in the amount of $632.76, which includes a deduction in the amount of $for excess wear and tearRefunds are issued out days after last payment is applied to the accountPlease allow to business days from the time the check is issued for it to be received
Should you have any additional questions regarding this matter please feel free to contact the Lease Loss Recovery Department at ###-###-####
Sincerely,
GM Financial

February 20, RE: Complaint ID: *** *** *** Dear *** ***: Thank you for
forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial