GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease also understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***account #***social#358

April 20,
Re: Griffin ***
Complaint ID: ***
GM Financial Account No.: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate that the payoff check posted to your account on April 10, 2018, with an effective date of March 15, The account is now closed and currently reflects a zero balanceOn April 16, 2018, GM Financial submitted an update to the credit bureaus to remove the derogatory mark and reflect the current account statusThe bureaus generally reflect the updated reporting information within 30-daysYou will receive a credit rating letter in a separate mailingWe apologize for any inconvenience you have experienced as a result of this situation
If you have any further questions or concerns regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On April 5, you signed a retail installment sale contract for the Jeep Liberty in the amount of $19,at an
interest rate of 19.95%The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIf all payments are paid by the due date, the account will be paid in full on the contract maturity date
It is important to understand that when payments are paid late or deferred, interest will continue to accrue on the unpaid principal balanceThe balance that remained on your account at the time of maturity was the direct result of the account payment history since the inception of the contractI have thoroughly reviewed your account payment historyThroughout the time your account has been active; eight extensions have been granted at your request for the months of May and June of 2010, February and March of 2011, October and November of 2011, and July and August of The account has also been past due on multiple occasions, including times over days past due and times over days past due
The unpaid principal balance remaining upon the maturity of the account in January of was rescheduled at your request for a term of months at $with no additional interest accrualPer the Final Installment Payment Agreement you signed on January 17, 2015, the monthly installments were to begin on February 10, with the new Final Installment Due Date of January 10, On May 21, 2015, you were quoted a payoff of $3,good through May 31, This amount included the remaining principal balance of $2,plus the late fee balance of $
Should you have any further questions regarding this matter, please feel free to contact Customer Service at ###-###-####
Sincerely,
GM FInancial

October 20,
RE: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that check number *** received on September 11, 2017, in the amount of $28,was cashed by GM Financial and then was returned as “Refer to Maker” on September 19, Please be advised you will need to contact your financial institution in regard to this matter
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at (800) 284-
Sincerely,
GM Financial

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your
social security numberUpon receipt of this information I will research this matter Sincerely,GM Financial

November 30, 2016 Re: Complaint ID: *** *** *** Dear Ms***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information. Please be advised a judgment is a public record and is reported by the courts, not GM FinancialPublic Records are also reflected on the credit report separately from any creditor tradeline informationThe balance reflected on the GM Financial tradeline is the deficiency balance of your account. Our research concludes that the status of your account has been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting. Please be aware that Harvest is servicing your account balance on behalf of GM FinancialIf you have any further questions or are in need of additional assistance regarding this matter, please contact Harvest at ***. Sincerely, GM Financial

Complaint: ***
I am rejecting this response because:This response does not address how they will prevent this from happening again in the future. This is the fourth time I have had additional charges to my lease statement. The first time I called Texas myself to resolve, the second time the Customer Service Rep took care of it. These last times I had to go this far to resolve it. I want new plates for my vehicle in order to "disconnect" my vehicle from whoever's car it is in Texas that continues to incur these toll charges, at GM Financials expense
Regards,
*** ***

June 26,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredFor
verification purposes, please reply with the account number and/or the last four digits of your social security number, along with the year, make, and model of the vehicleUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:GM Financial was contacted SEVERAL times by the institution handling the sale of the vehicle and also by me. Why were we not told this was what was needed in order to complete the transaction???? Why was I not sent this form when I inquired how to go about selling my vehicle??? Why has it been almost months of waiting and finally a Revdex.com complaint in order to get this resolved? I have kept insurance on the vehicle for months WAITING on GM Financial to figure out how to transfer a title
Regards,
*** ***

The last of my social is ***The vehicle was a Chevy CruzeThe car was in my maiden name*** ***.

October 25,
Re: Complaint ID: *** *** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As of today’s date,
our records do not reflect that your account has been reviewed and/or denied the benefits provided for under the Servicemembers’ Civil Relief Act (“SCRA”)If you would like for your GM Financial account to be reviewed for eligibility under SCRA, copies of either your active duty orders, a letter from your commanding officer on military letterhead; or some form of official notification are statutorily requiredPlease remit this information by fax or mail to:
GM Financial
Attn: Customer Service Support
*** ***
*** ** ***
*** *** *** *** ***
Please note that this information is also available on www.gmfinancial.com within the Finance Tools tab under SCRAShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

January 29,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On January 18, at
8:51am, you set up an ACH payment in the amount of $using Western Union Speedpay Online, the confirmation number provided to you for this transaction was ***At 9:33am on the same day, you set up an additional ACH payment in the amount of $using the Western Union Speedpay Mobile, the confirmation number provided to you for this transaction was ***These two transactions were applied to your January 10, and February 10, installment payments
As these types of transactions are initiated and authorized by the customer only, any changes to the payments would need to be made by you prior to processingYou may fax proof of cleared funds to your Customer Service Department at 1-888-744-in order to request a refund of the February installment paymentPlease remember to include your account number on any document faxedPlease be aware, once the proof of cleared funds document is received and processed, a refund check would be mailed to your address of record
If you have any additional questions regarding this matter, please feel free to contact GM Financial at 1-800-284-
Sincerely,
GM Financial

June 14,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredFor
verification purposes, please reply with the account number and/or the last four digits of your social security number, along with the year, make, and model of the vehicleUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On March 31, 2014, you entered into a Retail Installment Sale Contract (“Contract”) with Tropical Chevrolet for the Chevrolet
SonicGM Financial employees were not present at Tropical Chevrolet (“Dealer”) during the signing of the contract and GM Financial was not an original contracting party in any agreements between the two partiesThe contract was subsequently assigned to GM FinancialPer your contract, the annual percentage rate may have been negotiable with the seller at the time of purchase In connection with the finance charge of $9146.66, you promised to pay the amount financed of $27,which resulted in a total of payments of $36,398.16, if all payments are made on the due dateIt is important to understand that this Contract is a “simple interest” contract in which interest is accrued daily on the unpaid portion of the Amount FinancedThe Federal Truth-In-Lending Disclosure states that by signing the contract, you agreed to abide by these terms, including paying the principal amount plus finance charges accruing on the unpaid balance at the rate of 9.90% in installments of $ Throughout the time that the account has been active, four deferments have been processed per your request for the months of April and May of 2015, December of 2015, and January of Further review of the account activity and payment history reflects that additional interest has assessed due to payments being made after the scheduled due date and during time of payment deferralAll payments have been applied in accordance with the terms and conditions of the contract Please be advised GM Financial bases its credit decision on the consumers’ credit file obtained from the credit reporting agencies at the time of application, income, expenses and the cost of the collateralAfter thoroughly researching your account and application for credit, GM Financial has been unable to determine that anything outside of the credit process occurred GM Financial is unable to honor your request to revise the ContractAlthough GM Financial does not offer refinancing, customers may choose to refinance their loan with another lender at any time Copies of your account payment history and contract are being mailed to your address of recordPlease allow 7-business days to receiveShould you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-#### Sincerely, GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The complaint has not been resolved fully The vehicle has been returned and I just received the payment history a few days ago in the mail I still awaiting a response from GM Financial on the credit reporting and reimbursement of fees for their error
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meJust minutes ago I logged onto the website to thank you for fixing TransUnion and Experian and I thanked you for the checkHowever I did ask about Equifax since Equifax is still showing as outstandingI understand now (after reading your response here) that the delay is on them. I sincerely thank you for resolving the matter.
Regards,
*** ***

I contacted GM Financial on Thursday, January 28, to follow up after reading the response they provided to the Revdex.comI spoke with supervisor (***), who let me know the check had been mailed to the incorrect address (a previous address in Houston, TX) and that GM financial would overnight the check to me at the correct mailing address in Hawaii, which is my current residence As of Sunday January 31, 2016, no check has arrived

May 21,
Re: Complaint ID: *** *** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Please be advised the refund requested was completed for account ending in ***, check number ***, in the amount of $was sent to the address of record on May 15, via overnight mail, with a FedEx tracking number of *** For the account ending in ***, check number ***, in the amount of $via FedEx tracking number *** Lastly, for the account ending in ***, check number *** in the amount of $via FedEx tracking number *** Our records reflect that the checks were delivered on March 16, at 4:pm
Should you have any further questions or require additional assistance, please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

February 16,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that we received a payment in the amount of $on February 15, that applied towards your January of base rent payment, and a partial for February of paymentAs of the date of this letter, you have made out of monthly base rent payments and currently have a balance of $for your February of payment
Our records reflect that the June of payment was not received until July 8, We received two payments in February of that covered December and January 2016, however the account has been running past dueAs previously advised, a copy of the Account Payment History will be mailed to you separately
If you have any questions or require additional assistance please contact GM Financial at ***
Sincerely,
GM Financial