GM Financial

Complaint: ***
I am rejecting this response because: I received a call from the lender shortly (days maybe) after signing the contract for the car asking me questionsI answered her questions and after I did so she welcomed me to the GM family and advised me I would be getting a welcome packet in the mailMy Credit Application was approved based on my income and credit at the time in December when first sent from the dealer
Regards,
*** ***

June 14,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
In order to resolve this issue, GM Financial has mailed a payment for violation *** to the New York State ThruwayAs a courtesy, we will not bill this through to youWe have contacted the New York State Thruway and confirmed that violation *** referenced in your complaint is not associated with your vehicle or accountPlease be aware you may register your vehicle license plate liability with your local DMV in order ensure you receive any invoices regarding tolls and ticketsPlease contact GM Financial Lease Customer Service if you need any assistance with this process
If you have any further questions or are in need of additional assistance, please contact GM Financial at ***
Sincerely,
GM Financial

October 24,
RE: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is
requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

January 25,
RE: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is
requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

February 26, RE: Complaint ID: *** *** ***
Dear Ms.Salvucci: Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information On October 23, 2017, you entered into a Closed End Motor Vehicle Lease Agreement with Herb Chambers Andover Street, Incfor the Chevrolet SilveradoWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 23rd day of each month beginning October 23, Our records reflect that GM Financial did receive the first month payment that was due October 23, and it was applied correctlyAs previously explained, you submitted a payment on December 22, at 10:p.m., which was for the due date of November 23, In addition, our website provides FAQ regarding payment posting timeframes that states: Any payment made before 5pm CT will post to your account on the day you schedule it (excluding weekends and holidays)Any payment made after 5pm CT will post to your account the following business day (excluding weekends and holidays)The funds will be drafted from your bank account within two business days from the posting date (excluding weekends and holidays)Only payments made from a bank account may be future datedYour payment was made after the 5pm CT timeframe and on a holiday weekend, therefore your account went over days past dueThis payment was not honored by your financial institution and returned to GM Financial as No Account\Unable to Locate AccountOur records also reflect the payment due on November 23, was not paid until January 22, Please understand that GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your accountOur thorough review also reflects the account balance has reported accurately to all three major credit bureau agenciesPlease review your account balance on each of these reports and provide additional information in writing should they reflect differently I have mailed a copy of your Lease Agreement as well as each billing statement mailed which specifically identifies amounts due and due datesShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-#### Sincerely, GM Financial

Complaint: ***
I am rejecting this response because: I have faxed proof of funds (Oct at hours) for the second time, and have attached them to this responseLet me know if there is anything else you need from me
Regards,
*** ***

August 23,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As you have been previously advised, in order to refund one of these payments, proof of cleared funds is requiredProof of cleared funds can be a bank statement reflecting both payments and a before and after balance, or a letter from your bank on bank letter head referencing that both payments have cleared as well as the dates cleared; this letter must also provide the name and contact information of the bank representative providing the informationPlease understand that the refund process can take 3-weeksYou may fax the proof of cleared funds to Lease Servicing at ###-###-#### or you may email the documents to [email protected]
Should you have any further questions regarding this matter, please contact Lease Servicing at ###-###-####
Sincerely,
GM Financial

July 26,
RE: Complaint ID: ***
*** ***
Dear *** ***:
Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience,
please forward me your full account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

to prevent from including any PII, please email me at *** so I can provide you with the information
*** ***

Thank you for forwarding the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information. Please understand that your refund is set to be released days from the date the November 6, payment was receivedIn
order for GM Financial to release a refund early, copies of proof of cleared funds for the payoff and any payment made within the last days are requiredAcceptable forms of proof of cleared funds are a front and back copy of the cashed check(s) or a bank statement with a running balance reflecting the payment(s) to GM Financial has been paidGM Financial is unable to accept a bank statement as proof of cleared funds if the item in question is reflected as “pending”. As of today’s date, GM Financial has not received proof of cleared funds for the payoff of your accountIf proof of cleared funds for the payoff of your account is not received, the refund in the amount of $is scheduled to be released on December 1, Please allow 7-business days from this date to receive the refund via regular mail. Should you have any further questions, please feel free to contact Customer Service at 1(800)284-2271. Sincerely,GM Financial

Complaint: ***
I am rejecting this response because: still no check received to date not goodWas told check sent 10/3/never received and now there is a new check and new date
Regards,
*** ***

August 9,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
Please understand our position has not changed as the initial communication indicated, GM Financial’s standard time-frame to process refunds is 30-daysYou may contact your dealership for a copy of their check to expedite the refund request
Should you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

December 19,
Re: Complaint ID: ***
*** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to provide the following information
On December 13,
a refund check was requested to be sent to you in the amount of $
Should you have further questions or require any additional assistance, please contact us at ***
Sincerely,
GM Financial

March 21,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised that GM Financial has not changed our position regarding the account
Should you have any further questions or require additional assistance with regard to this matter, please contact Lease Customer Service directly at ###-###-####
Sincerely,
GM Financial

July 27,
RE: Complaint ID:
*** ***
Dear Mr***,
Thank you for forwarding the additional correspondence
Please be advised that GM Financial has not changed our position regarding the account
Thank you for your time and insight regarding your experience with GM Financial
Sincerely,
GM Financial

Complaint: ***I am rejecting this response.Thank you for giving me the same information that you have already given me multiple times but I don't think you are understanding my situationI made one November payment (on 11/30/18) but your company TRIED TO TAKE OUT MORE PAYMENTS FROM MY ACCOUNT, after 11/30/WITHOUT MY CONSENTMy account was over drafted once on 12/1/by GM Financial due to insufficient funds before I put a stop payment (on 12/5/18) before the second transaction attempted to come out of my account (it was pending on 12/4/18)I have sent a money order to your business yesterday afternoon, GM should receive either 3/10/or 3/12/in the amount of $(which I would like refunded for the errors made by GM)This amount was the payoff amount I was given since that is all I owe to GMHowever my account says I now owe monthly payments on 3/20/(screen shots are attached)This should not be correct since my bank has already paid GM off for my car when refinanced. Dealing with GM has been such a hassleI have been in contact with multiple people who cannot tell me why GM tried to take out payments of $from my account AFTER my payment on 11/30/was made.
Regards,
*** ***

On February 9, I received a response from GM Financial requesting the account number to further research my initial concern. Then I received a response stating that if I believe this is a fraudulent account I am to taken certain actions. When I made my initial call made to GM Financial, I spoke to one of your company customer service representatives. He searched his data base, placed me on hold, then returned and stated to me that he couldn't my name nor account number in his system. I told him that there is an account reporting to the Credit Bureau's with a $6,balance and how do I get this removed. Then I received a letter in the mail confirming my conversation and instructions of how to file a complaint I also hired a credit repair company trying to have this account removed, and then I started to put in complaints with the credit bureaus myself to investigate this account.
It's a simple question: Do you have an account in your system with the provided account number and my name in your financial/data system? If not, please have the information removed from the Credit Bureau's immediately. the
It's obvious to me that by re-directing me to file out more paperwork to file a fraudulent case, I clearly have my answer that you don't have my name nor an account number. I would suggestion to have one satisfied customer, because of the many complaints I have reviewed, to fix this situation. I don't enjoy the ramifications of having my reputation tarnished especially when it affects my family. This is the only account keeping me from purchasing a home. I had been homeless and leaving with relatives for two years.
I need a response within days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

April 21, 2016 RE: Complaint ID: 11404664Beverly Marie Davis Dear MsDavis, Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please provide your full GM Financial account number or the last four digits of your social security numberUpon receipt of this information I will research this matter Sincerely,GM Financial

May 9,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, the insurance proceeds received from *** *** and your GAP claim were applied to your account balance and were not enough to pay the amount you oweAs of the date of this letter a deficiency balance is still owed on the account in the amount of $good through May 19, Please note the payoff quote is subject to change if the payoff expires, changes to the account payment history occur or fees assess to the account
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial