GM Financial

August 6,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.com
Please be advised that GM Financial will make the proper adjustments to your account as the payments are madeAs previously advised, payments are applied to the principal if the account is paid ahead
We apologize for any inconvenience you have experienced as a result of this situationPlease be assured that we value your business and hope that you choose to continue to be a loyal GM customer
Included for your review is a copy of the Account Payment HistoryIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

August 1,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com. We would like an opportunity to address your concerns, however additional information is requiredFor
verification purposes, please reply with the account number and the year, make, and model of the vehicleThis will enable us to access and confirm your accountIf you do not have this information, please contact us directly at ###-###-####, for further assistance
Sincerely,
GM Financial

September 30, 2015 Re: Complaint ID: *** *** Dear Mr* *** Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. On February 9, 2015, you signed a Retail Installment
Contract and Security Agreement (“Contract”) for a Chevrolet Traverse in the amount of $20,at an interest rate of 23.65%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on March 26, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIf all payments are paid by the due date, the account will be paid in full on the contract maturity date. Please note that GM Financial places a high priority on adhering to all state and federal lawsThe state of Montana does not require a cure period or notice of repossession be mailed prior to repossessionOn September 15, 2015, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past due for the fourth installment payment of this contractThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws On September 18, 2015, you were quoted a reinstatement fee of $2,This amount included the past due installments of June 26, 2015, July 26, and August 26, 2015; as well as the cost of the repossession When you called in on September 22, 2015, your next installment payment was also included in the reinstatement fee, as this payment became due during the same weekThe account must be paid current in order to reinstate the vehiclePayment of reinstatement fees must be paid by certified funds like MoneyGram or Western Union Quick Collect. The reinstatement questionnaire is part of the reinstatement process and does not include an additional credit check as an application for credit wouldThis questionnaire is used solely to obtain and update current information; and must also be completed prior to the conclusion of the reinstatement process. Our records reflect that the reinstatement process was completed and the release was sent to the Repossession Agent on September 22, 2015. Included for your records is a copy of your contract. Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(800)284-2271. Sincerely,GM Financial

April 18,
Re: *** *** Complaint ID: *** GM Financial Account No.: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would
like to offer the following information
On September 9, 2017, you entered into a Motor Vehicle Lease Agreement for the Chevrolet EquinoxWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 9th day of each month beginning September 9,
On September 15, a welcome letter was mailed out to your home address on file, with the details of your leaseOn September 19, your first billing statement was also mailedI have included copies for your review
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracy and in compliance with the Fair Credit Reporting Act (“FCRA”)We have included a copy of your payment history for your review
If you have any further questions or concerns regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

September 26,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***I am rejecting this response because: It appears that I will have to speak to a lawyer about this to determine if this really will be the final resolution on thisMonths ago, I brought to GM Financial attention about these parking tickets that did not belong to me (I know that all conversation are recorded)I concerns were dismissed/ignored and was put on me to try and figure this outIt was at that time that I was even told by the City of Chicago, that if GM Financial insist on associating me with these parking tickets, I should seek legal adviseI have received parking tickets/violation (legal documents) and a bill for demand of payment to the amount of $1,The bill list out parking tickets/violations and received only so there wasn't even full disclosure of all of the parking ticketsI submitted two online complaints, which both were ignoredAnd, the fact that action was only taken once I raised this to Revdex.com appears to be the exact opposite GM Financial takes their customer seriousNopeI don't think soI have every right to dispute any charges, just like its my right to dispute credit card charges but yet, I have gotten daily recorded telephone calls and NOT one human being contacted me about this outstanding billBecause if someone would have spoken to me, I would told them that I was disputing this billThe way GM Financial handled this was 100% unacceptable. Regards,*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.Our position regarding this matter has not changedUnfortunately, your account is not currently eligible for this type of payment assistance and we are unable to offer a deferment as a courtesy.Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-####.Sincerely,GM Financial

Complaint: ***
I am rejecting this response because: I have also sent them letters with information
Regards,
*** ***

Complaint: ***I am rejecting this response because: My financial institution says the check was cashed by GMI have faxed proof of funds twice and emailed themEither provide me with proof of what you're saying, or credit my account with the money you lost. Regards,*** ***

April 9,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On March 10, the
vehicle was involved in an accident and declared a total loss by *** ***uranceThe payoff that was quoted to the Insurance Company on March 27, was for $35, On April 2, 2018, GM Financial received a payment from *** ***urance in the amount of $23,that was applied to the deficiency balance on April 5, with an effective date of March 10,
Please be aware, the insurance proceeds received from Geico did not satisfy the balance of your accountAs of the date of this letter a deficiency balance is still owed on the Lease in the amount of $
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
Here is my account number for GM financial to research my account. ***
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.GM Financial is currently researching this matterA response will be issued when the research has been completed.Sincerely,GM Financial

Complaint: ***
I am rejecting this response because: Prior to the repossession I made regular payments and late payments and the end of the contact GM financial inform me that I owe an additional $5,which I disputedI request to go to arbitrationIn the process of waiting on a response for arbitration the truck was reposed, to my surpriseI pay the $the same day to get the truck back So I am requesting that the debt be removed because GM Financial really acted in bad faith with the loan itself.
Regards,
*** ***

October 5,
Re: Complaint ID: *** *** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On June 30, 2016, GM Financial provided Midway Chevrolet with the payoff address and a payoff quote good for days for the Chevrolet EquinoxFurther review of your account reflects that on July 7, 2016, a GM Financial representative notified you that no payoff had been received from the dealership and that the account would remain in a delinquent status until the receipt of the payoff
The payoff for your account was received on July 20, 2016, at this time the account was days past due for the June 10, installment paymentPlease note that on the date you provided as the trade in date, the account was already delinquentResponsibility for this contractual obligation remained with you until the payoff had been received for your account; the trade in of the vehicle does not negate the contractual obligation
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting at this time
Should GM Financial receive written documentation from Midway Chevrolet indicating that they are at fault for the delay in the receipt of the payoff, GM Financial will reconsider your request for removal of the derogatory mark reported in July of The letter must be on the dealership’s letterhead and include contact information for the person furnishing the letter on your behalf
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

April 13,
Re: Complaint ID: *** *** ** ***
Dear Mrs***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
An update was submitted to the credit bureau reporting agencies on April 10, to reflect the current account status and the date last paidPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:I have told you on multiple occasions, including in the letter to Revdex.com, that there is no check copyI provided the proof via my bank statementPlease remove the late payments from my report ASAP
Regards,
*** ***

April 13, RE: Complaint ID: *** Larry Gaither
Dear Mr***: Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information Thank you for your recent request to reduce the Annual Percentage Rate on your Motor Vehicle Retail Installment Sales Contract (“Contract”) with regards to the Service Member Civil Relief Act (“SCRA”), or other similar state lawUnfortunately, according to SCRA guidelines, your account does not qualify for the reduced rate because your active duty date is prior to the note date We have mailed for your review copies of your Contract and a DMDC Status Report reflecting your active duty status on the date you entered into this debt If you have further questions or concerns please contact Customer Service at ###-###-#### Sincerely, GM Financial Tell us why here

You did not provide any additional info at all?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** It was your company contacted me regarding that my account days late in March and again after numerous phone calls to try to find out why it was reported no one could give me or my wife an explanation! Even after another attempt via phone conversation your supervisor stated that a payment had been reversed in this year also There has never been such a transaction, I have checked all my payments thru our bank and they have cleared the bank This is my conclusion, GM has terrible customer relations How can you advise your customers of such harsh incorrect information about their account only to find out that there isn't anything wrong with the account???? We are still some of the few adults in today's world that have a CLEAN credit report and history and plan to keep it that way Myself and my wife are very dissatisfied with GM and will not have any other vehicles financed after this one

The service I was given was horribleWhat I was first told was not honored and was not looked intoNOT only that but I was told prior that when the time comes someone would be able to helpThe guy said only a certain number of deferments are allowed if the funds are available. Help!!!! is all I wanted but I got nothingMy account is not past due, that I understand but why can't a company stand behind what they say? Why am I the only one who gets that the way I was treated was wrong? and why did it take me having to file a Revdex.com complain to get a simple apologize? The manager that I spoke should call and apologize for the way he talked to meLike I didn't matter and neither did me being a customerNO CALL! Bottom line, maybe my credit isn't where it should be but I am a hard worker and during a hardship you can not say that you understand and then say I can't help you. I knew of the deferment in JulyThe guy said you are one month from being able to file for another and we would waive thatWhy would I lie? And then you guys keep saying I just came off defermentMy September and October payment was made early and only my Novpayment was late because of my medical complications which no one seems to care aboutI wish that "I can't help you" was told from the start and not days later after I borrowed money that I surely don't have to pay back because of what your employee told meI will go further. This is just not fairAll I was told was how it would go on my credit and how I could turn the car inKeep in find folks, I'm not even past due. You offer is not acceptable I will share my experience which is unfairI DO NOT accept this offer